“I am extremely disappointed with my experience with Smart Cellular. It has now been over a month since I sent my devices to them for sale, and they are still withholding my property without any valid reason.
Despite my efforts to resolve the situation, including following all the required steps and even purchasing a delivery option for their return, I have received little to no communication or assistance from their team. Their customer service has been unresponsive and dismissive, leaving me feeling frustrated and powerless.
As a customer, I should not have to chase down my property after fulfilling my obligations. The lack of accountability and professionalism from Smart Cellular is unacceptable.
I strongly advise anyone considering doing business with them to think twice. It’s been a completely unprofessional experience, and I hope to see my devices returned soon. Otherwise, I will be seeking further action.”
Hi Leon, we’re truly sorry to hear about your experience and the frustration you've faced regarding your devices. It’s completely understandable to feel disappointed, especially after following all the required steps.
We strive for clear communication and accountability, and we apologize that we haven’t met your expectations this time. Your feedback is valuable to us, and we want to make things right. Please reach out to our support team again, so we can assist you with this matter promptly.
Thank you for your patience during this challenging time.
Warm regards,
Team Smart Cellular
“horrendous customer service and delays. Didn't offer what my phone was worth i had to ring 5 times after sending money and my postage adress waiting for my old phone to be sent back and it still has not
very disappointed”
Hi there, we're really sorry to hear about your experience with our customer service and the delays you've encountered. We understand how disappointing this must be for you, and we sincerely apologize for the inconvenience caused.
Your feedback is important to us, and we want to assure you that we are looking into this matter. Please reach out to our support team again, and we'll do our best to assist you promptly.
Thank you for your patience during this time.
Warm regards,
Team Smart Cellular
“Having decided that I had got my moneys worth out of my XR I decided to take the plunge and go for something more stylish, I came upon Smart Cellular’s site and what an array they had it took me no time at all making my choice, yes the14Plus and the 18mth warranty swung it for me. Sales team were wonderful and delivery was spot on no problems a big thank you.”
Dear Ken,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found the perfect stylish upgrade with the 14Plus and that our sales team provided you with wonderful service. It’s great to know that the delivery met your expectations too!
We truly appreciate your feedback and look forward to assisting you again in the future!
Warm regards,
Team Smart Cellular
Hi Rohail, we’re very sorry to hear about the mix-up with your phone order and the delayed response to your emails. We completely understand how frustrating this must be for you, and we apologize for any inconvenience caused.
Your satisfaction is important to us, and we would like to resolve this issue as quickly as possible. Please try reaching out to our support team once more, and we will do our best to assist you right away.
Thank you for your understanding and patience during this time.
Warm regards,
Team Smart Cellular
“They offered a higher price on the website but changed and offered a lower price when I sent my phone to them. I rejected their offer and paid £8.15 for next day return postage but they're holding on to my phone. It's been over 25 days an I still haven't received my phone back.
This is the worst experience and service ever!
I'm still waiting for my phone!”
Hi there, we’re really sorry to hear about the frustrating experience you’ve had with your phone and the delayed return process. It’s completely understandable to feel concerned after such a long wait, and we sincerely apologize for any inconvenience this has caused you.
We want to assure you that we take these matters seriously, and your situation is important to us. Please reach out to our support team again for assistance, as we’re eager to help resolve this as quickly as possible.
Thank you for your patience through this challenging time.
Warm regards,
Team Smart Cellular
“I recently purchased a Samsung S23 in pristine condition and that's exactly what it was like. Extremely happy with the purchase and I would have no hesitation in purchasing again.”
Dear Richard,
Thank you for your amazing 5-star review! We're thrilled to hear that your Samsung S23 arrived in pristine condition and that you're extremely happy with your purchase. It's always our goal to ensure that customers have a delightful experience, and your feedback means the world to us.
We can’t wait to assist you again in the future!
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that your purchase was easy and that your pristine level phone arrived looking as good as new. Your satisfaction is our priority, and it’s wonderful to know that you’re happy with your experience.
We truly appreciate your feedback and look forward to assisting you again in the future!
Warm regards,
Team Smart Cellular
“I wasn’t sure to start with, but with research and communicating with the sales team, they were very helpful and knowledgeable. I waited 2 days for tracking and the phone came as promised and it’s brilliant! Pristine condition and my son will be so pleased.”
Dear Janine,
Thank you for your wonderful 5-star review! We're so glad to hear that our sales team was able to assist you with your research and that your phone arrived in brilliant condition. It's always rewarding to know that our efforts contribute to a happy customer experience, especially for your son!
We truly appreciate your kind words and look forward to helping you again in the future!
Warm regards,
Team Smart Cellular
“I wish I'd read these reviews before sending this company my phone. As with others, they offered way less than originally on the pretext of 'scratches on the side'. I accepted anyway as I need the money but they have not paid me. I have emailed numerous times but get no response. DO NOT SEND YOUR PHONE to these people, you will end up like I have with no phone and NO PAYMENT. I'm a pensioner and needed the money towards my winter fuel bills, I feel stupid for trusting them and betrayed by them.”
Hi Rose, we are truly sorry to hear about the difficulties you've faced regarding your phone and the lack of communication on our end. We completely understand how vital this money is for you, especially during the winter months.
It’s disheartening to feel let down, and we genuinely apologize for the experience you’ve had with our service. Please try reaching out to our support team again, as we want to make this right for you. Your situation is important to us, and we are committed to resolving it as quickly as possible.
Thank you for your understanding, and we hope to restore your faith in us.
Warm regards,
Team Smart Cellular
“Well I am giving four stars because there was a long delay in actual despatch but after a number of emails and with the help of Scott, I learned that the phone I ordered was mistakenly despatched to another customer. In due course a perfect phone was despatched and was, as ordered, as new.
I imagine that with 2nd hand phones there is a variable supply of brand, model and condition. All's well that ends well”
Dear Customer,
Thank you for your thoughtful 4-star review! We're glad to hear that, despite the initial despatch delay, you were able to receive the phone in perfect condition. We truly appreciate your understanding regarding the variability with second-hand phones and are thrilled that this experience ended positively.
Your feedback is invaluable to us, and we look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Ordered a phone on the 13th of August, update from sales saying the phone has been dispatched on the 18th of August, then another on the 26th, then another on the 27th. Phone arrived on the 28th and was not the phone ordered. Emailed the Sales email address on the 28th, nothing heard. Spoke to someone on the live chat on the who said to email again, emailed again on the 1st of September, still had nothing back.
Given the lack of communication from this company I was not confident in sending the phone back for a refund as I doubt the money would be returned.”
Hi there, we truly apologize for the inconvenience you've encountered with your order and the subsequent communication issues. It’s understandable to feel frustrated when expectations are not met, especially with something as important as your purchase.
Please know that your feedback is very important to us, and we’re committed to resolving this situation. We encourage you to reach out to our support team again, and we will do our utmost to assist you promptly.
Thank you for your patience, and we hope to regain your trust in the future.
Best wishes,
Team Smart Cellular
“Offered £300 for my phone, once received they then offered £60. 20 days later still not returned my phone - keep emailing asking what I want for my phone. I want it returned to me. These are con- artists. Do not use them. I believe they’ve either sold my phone or lost it.”
Hi there, we sincerely apologize for the frustration you're experiencing regarding your phone and the offer made. It’s completely understandable to feel concerned when communication breaks down, especially involving your property.
We take these matters very seriously and would like to resolve this for you as soon as possible. Please reach out to our support team again, and we’ll do everything we can to assist you in getting your phone returned.
Thank you for your patience and understanding during this time.
Best wishes,
Team Smart Cellular
“Smart Cellular were very efficient at all stages of the process. They emailed me at every point in the process and when I spoke to someone they were very polite and informative.”
Dear Chris,
Thank you for your kind 4-star review! We're pleased to hear that you found our service efficient and our team polite and informative throughout the process. Communication is key for us, and it's great to know we kept you updated every step of the way.
We appreciate your feedback and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“I sent them my phone which they undervalued; in fact I did not recognise it from their description. Now in spite of two emails and two calls they will not send my phone back to me. What are they trying to hide?”
Hi Bradley, we’re really sorry to hear about your experience with the undervaluation of your phone and the difficulties in retrieving it. It’s completely understandable to feel frustrated when expectations aren’t met, particularly regarding your property.
We take your concerns seriously and would like to resolve this situation for you. Please reach out to our support team once more, and we’ll do our best to assist you. Your feedback is essential for us to improve our service.
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that your iPhone arrived in pristine condition, just as you expected. It's wonderful to know that the delivery met your satisfaction as well.
We appreciate your support and look forward to serving you again soon!
Best wishes,
Team Smart Cellular
“I am overall very pleased with my Iphone 13 which was delivered in pristine condition as ordered with no scratches or marks. Delivery did take longer than expected but my call to customer services did seem to do the trick as the phone was received the following day. Getting through to customer services however did prove difficult. I would recommend this company but have given 4 stars as delivery was slightly delayed.”
Dear Customer,
Thank you for your valuable review! We're delighted to hear that your iPhone 13 arrived in pristine condition. We understand that the delivery delay was a concern, and we appreciate your patience. It’s great to know that our customer service team was able to assist you effectively.
We truly value your recommendation and look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“The phone clearly was not in stock and despite promises never turned up. Extremely difficult to contact customer services. Finally managed to cancel the order after about 3 weeks when I managed to get through by pretending I wanted to place an order and reordered elsewhere for next day delivery. Would not use again.”
Hi there, we’re really sorry to hear about the difficulties you faced with your order and our customer service. It’s frustrating when expectations aren’t met, and we sincerely apologize for any inconvenience caused during this process. Your feedback is incredibly valuable to us as we strive to improve our communication and service.
Please feel free to reach out to our support team again, and we’ll do our best to assist you moving forward. We appreciate your patience and understanding.
Warm regards,
Team Smart Cellular
“They told me 4 times that phone had been dispatched, but tracking number never even appeared on the Royal Mail site. No phone arrived. No refund. Terrible communications no one ever answers the phone. I suspect the guarantee is worthless as you can never get hold of them. Just starting chargeback with my credit card company. Would give zero stars but not an option.”
Hi C, we’re really sorry to hear about your experience with the phone dispatch and communication. It’s frustrating not to receive the product as expected, and we completely understand your concerns about the lack of tracking information and responsiveness from our team.
We value your feedback greatly, and we want to resolve this for you. Please reach out to our customer service team, and we’ll do our best to assist you. Your satisfaction is important to us, and we appreciate the opportunity to improve.
Warm regards,
Team Smart Cellular
“Initially very happy with the phone and the price. However after a couple of months of use, the screen became faulty. Green lines started to appear and it felt lose. The screen progressively got worse and I requested a return for a refund. The phone was returned in as new condition (used with protective case and screen protector) and received on 2nd September by Special Delivery. Still no acknowledgement of return or receiving my refund!”
Hi there, we’re really sorry to hear about the issues you’ve faced with your phone and the lack of communication regarding your return. It's frustrating when a product doesn't meet expectations, especially after such a short period of use. We appreciate your patience and recognize how important timely refunds are.
Please reach out to our customer service team so we can look into this matter for you and ensure you get the resolution you need. Your feedback is valuable to us, and we want to make sure we address your concerns.
Warm regards,
Team Smart Cellular
