“Absolutely appalling customer service. The phone I bought had a chip (much more than a hairline scratch) in a prominent place that was not expected from an ‘excellent’ graded phone. I have been passed between four different teams for the past 12 days trying to arrange a return, and no-one has answered the multiple phone calls I’ve made on different days/at different times trying to resolve.”
“Bought an iPhone 13 Pro. On 8th April. When it arrived it was faulty with a very dark screen and the screen kept going blank and had to be force started. I sent it back and they sent me back the same phone with the same fault. Returned it to them and asked for a full refund which they have not given. This fiasco has been going on for over seven weeks. The statutory rights have been totally ignored.”
Dear Tony,
Thank you for your fantastic 5-star review! We're thrilled to hear that you're pleased with your S23 FE and that the 18-month warranty is an added bonus. It's great to know that you'd consider us again for future purchases. Your satisfaction truly motivates us!
If you ever need assistance or have any questions, don't hesitate to reach out.
Warm regards,
Team Smart Cellular
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our service efficient and that you're pleased with the quality of your product. Your satisfaction is our top priority, and we truly appreciate your positive feedback.
Should you need any assistance or have questions in the future, feel free to reach out.
Warm wishes,
Team Smart Cellular
Dear Lynne,
Thank you so much for your amazing 5-star review! We're delighted to hear that you're happy with your pristine iPhone 13 Pro and appreciate the assurance of the 18-month warranty. Your satisfaction means the world to us, and we are excited to welcome you back for your future needs!
If you ever have questions or need assistance, feel free to reach out anytime.
Warm wishes,
Team Smart Cellular
“I just purchased a iPhone from smart cellular I cannot express how pleased I am with the iPhone I bought it for my husband as he wasn’t happy with his latest android as he’s used to iPhones it was in immaculate condition not a scratch on it slate grey and beautiful and a added bonus a 18month warranty with them I will definitely buy of this site again again thank you smart cellular”
Dear Susan,
Thank you so much for your glowing 5-star review! We're thrilled to hear that your husband is enjoying his new iPhone and that it arrived in immaculate condition. We're glad you appreciate the added peace of mind with the 18-month warranty as well. Your satisfaction is our priority, and we can't wait to serve you again in the future!
If you ever have questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“Do not trust this company. Bought a phone that was not as described, returned within the time frame (the day after receiving) and have still not had my refund after months of trying to contact them. Customer service will not engage with me and have been very unhelpful and rude. AVOID AT ALL COSTS”
“On 29th April I placed an order on your website, payment taken straight away, and I received an email stating that the order will be shipped out in 2 days. All good, as bought an iPhone for my son’s birthday. 2 weeks passed and nothing! I sent messages on chat, and I was assured it was on its way. I followed up with an email to be then told that the order is cancelled! This was one day before my sons birthday!!! 2 more weeks have passed and I still have not been refunded and my follow up emails not answered. Oder was placed 4 weeks ago!!! This company is a scam and I would stay well away!”
“I sent my phone in to sell and they offered me such a low price compared to the online offer. I paid for return postage of my iPhone and still haven’t had it back 2 weeks later!! I would avoid this company they are a complete waste of time and energy!!”
“Missing phone from order 000105906.
I ordered 2 x iPhone 14 Pros for my kids on 15/05 and received the parcel on 23/05. Receiving the parcel from Royal Mail, I could tell straight away something was missing due to the size and weight of the package. Opened the package to find 1 x charging cable and 1 x handset packaged in the cardboard box they come in, no 2nd phone or charging cable. Attempted to contact them on the phone but the number just rang and rang with no answer so Emailed the sales team immediately stating I’d received the package and 1 x phone and charging cable was missing. The website states they respond within 4 hours, got no response. Then located another email address on their website for the trade in team so forwarded my initial email on to them, response from this email was received within 20 minutes stating it’s not that department which deals with sales they’re for trade in queries only, fair enough but you’re all one company and seen as no ones responding to the other email address you’d think they’d escalate internally or make contact with the sales department to get my issue looked in to. I responded to that email stating no one’s coming back to me and CC’d sales inbox in again, still no response. The order is marked as ‘complete’ in my online account, clearly it’s not! So I’m stuck now with 2 x boys expecting a phone and I’ve not got what I paid for. I’ve now had to order another phone, another £500 spent, from a different provider to make sure my boys aren’t disappointed. I’ve raised a dispute with my bank to reclaim 1/2 of the £980 I spent as I genuinely don’t think they’ll respond or acknowledge the fact that the order is incomplete. It’s a shame though as the phone I have received is immaculate, charging cable is used and damaged though so another issue there but don’t hold out any hope of getting it resolved. I’ve used this company before and the products they sell are great, but this has changed my whole experience and opinions of the company that I won’t be recommending them or using them again.”
Dear Shirley,
Thank you for your 4-star review! We’re pleased to hear that you had a positive experience towards the end of the selling process and that the funds reached you promptly. Your feedback is valuable to us, and we’re glad we could assist you!
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“Terrible customer service. Still awaiting acknowledgement that my refund is actually being processed. I requested to cancel my order on the 16th May due to my order not being sent as promised.”
“I bought an iPhone 14 Pro Max. I was contacted soon after by Smart Cellular to say there would be a delay in sending it out, but that they could send me an alternative instead. I decided to stay with my original order and received it after 2 weeks. The phone was a great price and is in superb condition and I have had no problems with it so far.”
Dear Michael,
Thank you for your wonderful 4-star review! We're glad to hear that you received your iPhone 14 Pro Max in superb condition and at a great price. We appreciate your understanding regarding the delay, and we're always here to provide alternatives when needed.
If you have any questions or need further assistance, please feel free to reach out. Your satisfaction means a lot to us!
Best regards,
The Smart Cellular Team
“A terrible experience; Bought an iPhone 15 which never appeared. After 4 week waiting I requested a refund instead. 4 Weeks later and I am still trying to get my refund. This is a scam, they take your money and deliver nothing.
Although their prices are good I would advise steering well clear of Smart Cellular, I have wasted hours trying to communicate with them and they constantly fob me off.
I have now had to raise a dispute with my bank to try and get my money back.
Sadly we can't give zero stars so 1 star will have to do.”
Dear Valued Customer,
Thank you so much for your amazing 5-star review! We're delighted to hear that your phone is in great condition and that our customer service team was able to assist you during the delay. Your satisfaction is our top priority!
If you need any further assistance or have any questions down the line, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“Overall I would say this was a good purchase experience, from order to delivery was 8 days... though the communication could've been a little better, the product was in superb condition and my wife is highly delighted. As the say... happy wife, happy life!!”
Dear Martin,
Thank you for sharing your experience and for the 4-star review! We’re glad to hear that your purchase journey was good and that the product arrived in superb condition—especially since your wife's happiness means so much!
We appreciate your feedback regarding communication, and we are continually working to improve in that area. If you need any further assistance or have any questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“Very poor customer service and delays. No updates, phones are never answered, messages are not replied to, unexplained delays with orders. Not very happy and will not recommend smartcellular to anyone who wants a stress free shopping experience.”
