“Phone took ages to arrive and when it eventually arrive they had sent the incorrect colour. I was then expected to pay to return the phone myself. This was my only phone and they would not send the correct item until I had returned the phone. Do not buy from this company.”
Hi Hayley, we're very sorry to hear about the delays in receiving your order and the mix-up with the color. We understand how important it is to get the right phone, especially when it's your only one. Additionally, we apologize for any confusion regarding the return process. This is not the standard of service we strive for, and we appreciate your feedback. Please reach out to us at sell@smartcellular.co.uk with your order details, and we'll work to resolve this for you as quickly as possible.
Kind regards,
Team Smart Cellular
Dear Leo,
Thank you for your fantastic 5-star review! We're so glad to hear that you're enjoying your phone and that our service met your expectations. Your feedback truly motivates us to keep providing the best experience possible!
Looking forward to helping you again in the future!
Best wishes,
Team Smart Cellular
“Purchased an S24 Ultra advertised as excellent condition, delivered on time and packaged extremely well. Once opened all expectations were met as not a mark on phone and works perfectly. Would definitely recommend you use these guys as I will next time I'm in the market for a new phone.”
Dear Mick,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your S24 Ultra arrived in excellent condition and that it met all your expectations. Your recommendation means a lot to us, and we look forward to assisting you again when you're ready for your next phone!
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that you received great service and that you're enjoying your new phone. Your satisfaction means the world to us, and we appreciate your kind words.
We look forward to assisting you again soon!
Best wishes,
Team Smart Cellular
Dear Ian,
Thank you for your wonderful 5-star review! We're delighted to hear that your phone arrived in good condition and that you're happy with your purchase. Your satisfaction is our top priority, and it's fantastic to know we've met your expectations.
Looking forward to serving you again soon!
Warm regards,
Team Smart Cellular
“Purchased I-phone 12 pro max described as “excellent condition” as it was indeed . Extremely pleased with my phone and it was delivered well packaged and when described by the tracker . Although the phone was described as “in stock” it took 2 weeks to arrive but I’m still extremely pleased with the phone . Would recommend Smart Cellular.”
Dear Richard,
Thank you for your fantastic 5-star review! We're delighted to hear that you received your iPhone 12 Pro Max in excellent condition and that the packaging and delivery met your expectations. We appreciate your patience during the delivery process, and it's wonderful to know you're extremely pleased with your phone.
Thank you for recommending Smart Cellular, and we look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Purchased a samsung s23 + in good condition, very pleased with the condition of the phone when it arrived, 2nd time ive Purchased a phone from this site, very happy”
Dear Carl,
Thank you for your amazing 5-star review! We're thrilled to hear that you're pleased with the condition of your Samsung S23+ and that this is your second purchase with us. Your continued trust means everything to us, and we’re delighted to have met your expectations once again.
We look forward to serving you in the future!
Best wishes,
Team Smart Cellular
Dear Reviewer,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you enjoyed our service and are happy with your new phone. Your satisfaction means the world to us, and we can't wait to serve you again in the future!
Warmest regards,
Team Smart Cellular
“Lovely phone call today from Tony to finalise the payment for the Iphone I had sold to them. Really friendly customer service from him, payment was in my bank within a few minutes after the call!
Would use this company again!
Thank you”
Dear Amanda,
Thank you for your wonderful 5-star review! We're so glad to hear that Tony provided you with friendly service and that the payment went smoothly. It's great to know that your funds were in your bank quickly! Your satisfaction means a lot to us, and we truly appreciate your support.
We can't wait to serve you again in the future!
Warm regards,
Team Smart Cellular
“Although the phone is fine, the experience and communication was terrible. Firstly, they sent the wrong coloured phone. I sent it back, having paid to ensure it was sufficiently insured. I am still waiting to have the postage refunded over a month later. And even then, they don't appear willing to cover all the cost, so essentially I'm being asked to pay for their mistake. Delivery of the right coloured phone took several weeks. I was told several times it had been dispatched, when it hadn't. Despite emails saying they will respond within 2 days, they never did.”
Hi, we're very sorry to hear about the issues you experienced with your order and the delays in communication. We understand how frustrating this must have been, especially given the mix-up and postage concerns. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. Please contact us at sell@smartcellular.co.uk with your order details, and we’ll do our best to resolve this promptly.
“Wrong colour phone sent and not the condition I paid for!
Phone returned but nothing from them about replacing or refunding, despite several attempts to contact them.
No communication from them at all, phone lines are constantly busy and answerphone message blames Covid 19.
Tracking shows returned phone was received days ago! Despite their website saying it would be sorted the same day.”
We apologize for the inconvenience and lack of communication. We’re reviewing your case and will resolve it as soon as possible. Please feel free to contact us at sell@smartcellular.co.uk if you have any further questions.
Dear Reviewer,
Thank you for the amazing 5-star review! We're so glad to hear that your refurbished iPhone 12 arrived promptly and looked like new. We understand that setting up a new device can sometimes be a challenge, but we're thrilled you persevered and got it all sorted out!
We appreciate your feedback and look forward to serving you again in the future.
Warm regards,
Team Smart Cellular
Dear Ian,
Thank you for the wonderful 5-star review! We’re thrilled to hear that you found our prices to be good and that your delivery was quick. It's great to know that the phone looks fantastic—fingers crossed that it meets all your expectations!
We appreciate your support and look forward to serving you again soon!
Warm regards,
Team Smart Cellular
Dear Alice,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you received your phone in perfect condition and that our team kept you updated during the process. Your patience and understanding are truly appreciated, and our goal is always to provide excellent service.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“My phone was 1o odd days late...kept on appologising.These people have no idea what the other department doing. Takes them 2 days to answer. The phone service is only to pass on massages
I cancelled the order,and also got email to confirm,but the despatch team has no idea...so I get my phone which I returned via the courier still waiting refund which they say takes 10 days”
We apologize for the delays and confusion. Your refund is being processed and should be completed within 10 days. Please contact us at sell@smartcellular.co.uk if you need any help.
Dear Antony,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you experienced excellent communication and customer service, and that your phone feels brand new. Your satisfaction is our top priority!
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Stay clear of this company! Ordered a phone. Never arrived. Was constantly chasing them for updates. They tell you its been dispatched but won't give tracking details out. Cancelled order and had to get money back through bank.”
Dear Valued Customer,
Thank you for your review! We're glad to hear that you're enjoying your new phone, even though the delivery took a bit longer than expected. We appreciate your understanding, and we're delighted that our customer service team was able to assist you effectively.
We look forward to serving you again in the future!
Best wishes,
Team Smart Cellular
“Ordered a phone last Friday. It was acknowledged, but I have heard nothing since. It is now Wednesday. Chat said it was not on line. Giving them today to tell me what is happening before cancelling this. Poor service, no communication.”
“I recently placed 2 separate orders. 1 for an iPhone and 1 for a samsung. The Samsung was part of the next day delivery promotion but it didn't arrive the next day! After chasing it up it arrived after 3 days. The iphone wasn't part of the next day delivery deal but took a couple of weeks to arrive which was longer than expected. Overall not a bad experience as the phones arrived in the condition expected and the prices were reasonable once the discount code had been applied. They also said I'd get free earpods but they haven't shown up yet but it seems I have to email to request them so will see.”
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We're glad to hear that both phones arrived in the expected condition and that you found our prices reasonable. However, we sincerely apologize for the delivery delays you encountered. Your feedback regarding the free earpods is also noted, and we appreciate your patience as we work to ensure customer satisfaction.
We hope to have the opportunity to serve you better in the future!
Warm regards,
Team Smart Cellular
