“just recently purchased a iphone 13 on the 29 nov it’s the 15th still no phone i had to do a dispute with my bank as i tried to call and i reach out to no response that i had to actually purchase the same phone thru ismash which arrived next day impressive service avoid this company to much problems that is not worth the stress”
Hi there,
We’re really sorry for the inconvenience caused. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case to get an update, replacement, or refund arranged as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re glad to hear you’re enjoying the phone and the service at a great price. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“The order (for a pristine iPhone 14) took a couple of weeks to be fulfilled despite apparently being in stock.
When updates were requested on the order the phone and live chat were never answered and emails were responded to in an erratic fashion with replies being received in a couple of days.
When the phone was finally received this was grade C at best - the screen had scratches, the camera had scratches and the case was damaged in several places.
This was meant to be an xmas present for my daughter, her first phone and this rubbish.
I've asked for a refund/replacement of appropriate quality - we'll see how they respond.
Personally, I would save you self the hassle of dealing with this company and buy from a reputable company where you can trust the quality of refurbished goods.”
Hi Nigel,
We’re really sorry for inconvenience caused. We’d like to make this right as quickly as possible.
Please contact our support team at sales@smartcellular.co.uk with your order number. We’ll prioritise your case and work to resolve it promptly.
We’ll make this right.
Kind regards,
Team Smart Cellular
Hi Amy,
We’re really sorry you haven’t received your phone or any updates. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case and arrange an update or replacement as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“If I could give 0 stars I would, we ordered two phones on the 1st December, delivery stated 3rd December. We are now on the 12th December and still no phones. They won't refund, won't reply, won't answer the phone.”
Hi there,
We’re really sorry for the inconvenience you’ve experienced. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution.
We’ll make this right.
Kind regards,
Team Smart Cellular
“The worst company I have ever dealt with.
Royal Mail returned my order after a failed delivery and 9 days later I am still awaiting confirmation of a refund or re-delivery. They don't answer the phone or reply to emails.”
Hi there,
We’re really sorry for the inconvenience caused. Please contact our support team at sales@smartcellular.co.uk with your order number and any details, and we’ll prioritise your case for swift resolution.
We’ll make this right.
Kind regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re glad to hear your delivery was quick. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I purchased a iPhone 15 pro max, what a lovely phone, exactly how it was described, works perfectly. Really pleased with the service from smart cellular.”
Hi Pete,
Thank you for your review. We’re thrilled to hear you’re enjoying the iPhone 15 Pro Max and that it matched the description. If you need any assistance, we’re here to help.
Warm regards,
Team Smart Cellular
Hi Adam,
Thank you for your review. We’re glad to hear you experienced very good service and great customer care. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“First of all, do NOT be fooled by the fake 5 star reviews. You can tell that they are clearly made up as they include no detail and have similar phraseology.
LOOK at the 1 star reviews- I am GUTTED to be having to write this as I was clearly suckered into purchasing a phone from them. Still no money back despite multiple phone calls (pointless answering machine) and the occasional email promising me my replacement device is ready for dispatch.
Do check out Facebook where smart cellular customers have been shockingly treated.
Incorrect phone delivered - not even correct colour and phone looked like it had gone 12 rounds with Mike Tyson - battered and scratched all over- they sold it as ‘excellent’ condition.
Be wary of dodgy sales/ returns responses too that are evidently just keeping you hanging on whilst they hold on to your money. I’ve had to contact my credit card.
Another little trick is that they only give you small ‘insurance’ for the inevitable return. You have to pay out more to ensure the correct amount.
DO NOT USE THIS COMPANY! However much the price looks enticing, don’t believe it!
Merry Christmas to everyone except Smart Cellular x”
Hi there,
We’re really sorry for the inconvenience caused. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case to arrange a swift resolution in line with our delivery and returns policies.
Kind regards,
Team Smart Cellular
“Absolutely shocking company to be honest! Ordered iPhone 11 Pro Max for my daughter in gold with apple box that payed extra for! Well to start off with it turned up a day late thick wasn’t a issue… but now I have it it’s not the right colour it’s came in silver when ordered specifically gold, the apple box I payed for didn’t come instead a cardboard box with the pin for taking SIM card out was pressed into the back of phone in the packaging shock
Had damaged the back of the phone !!! I’d definitely not recommend this company and would warn you to avoid if I was you! Absolutely fuming what a joke of a company should be ashamed!”
Hi there,
We’re sorry to hear about the inconvenience caused. Please contact our support team at sales@smartcellular.co.uk with your order number and any photos of the item. We’ll prioritise your case and arrange a replacement or refund as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Perfect purchasing experience. However the warranty process is flawed and ridiculous. Took twenty onedays to obtain returns label. then ten days to acknoeldege what was going to happen and then a further 14days and still no phone, We travel to Australia tomorrow and now without a phone! Each time I callled customer services I was either hung up on or the line cut or no answer at all. Mental a company can operate like this. Buyers be aware sales great aftecare awful!!”
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team with your order details. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Hi Serena,
Thank you for your wonderful review. We’re thrilled to hear you had an excellent experience with our service and that our products arrived in great condition and well packaged. We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re glad your phone arrived in pristine condition and that you’re happy with the 24-month warranty. We apologize for the inconvenience caused. If you need anything else, we’re here.
Warm regards,
Team Smart Cellular
Hi Glyn,
Thank you for your kind review. We’re glad to hear you’re happy with the service, delivery, and your phone. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Smart Cellular sadly let themselves down by promising a 2 day dispatch time but only did this after 10 days following several email & WhatsApp reminders that I sent & ultimately a demand to cancel the order if not dispatched to me within 24hrs. On the positive side when I did finally receive the iPhone I was quite pleased with its “excellent “ condition.”
Hi there,
Thank you for your review. We’re sorry to hear about the delay experienced. We’re glad the iPhone arrived in good condition, and we appreciate your patience. If there’s anything further we can assist with, please let us know.
Warm regards,
Team Smart Cellular
“Order placed for an iPhone 16e... Promise of 24 hour dispatch. Still waiting for the phone two weeks later. No response from customer service either. Absolute sham.”
Hi there,
We’re truly sorry for the inconvenience you’ve experienced. Please contact our support team with your order details (order number, shipping address) so we can proceed with the fastest possible resolution.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Very pleased with the phone, quick delivery. It’s a present so haven’t seen yet how it works. But this is the 4th time ordering and never any problems”
Hi there,
Thank you for your fantastic review. We’re thrilled you’re pleased with the service and quick delivery, and we’re glad our experience has been consistently reliable for you.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your wonderful review. We’re glad to hear you’re happy with the refurbished iPhone and that you find the price excellent. If you need any further assistance, we’re here to help.
Kind regards,
Team Smart Cellular
“I bought a Galaxy S23+ last week and chose Pristine condition. My phone arrived in two days and is absolutely flawless - I cannot find a mark on it. I can definitely recommend Smart Cellular.”
Hi Rob,
Thank you for your wonderful review. We’re thrilled your Galaxy S23+ arrived quickly in pristine condition and that you’re happy with it. We appreciate your recommendation. If you need anything else, we’re here.
Warm regards,
Team Smart Cellular
