“Very happy with quality of refurbished iPhone, selected because of great price offer. Delivery was slower than described on website, but overall a good experience.”
Dear Carol,
Thank you for your great 4-star review! We're so glad to hear that you're happy with the quality of your refurbished iPhone and that you found it at a fantastic price. We apologize for the slower delivery than expected; your feedback is invaluable, and we'll work to improve this aspect.
If you need any further assistance or have any questions, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“My experience with this seller was great. The phone arrives as described (my was listed as pristine). I've been buying new phones in the range of around £150 for years now. It's been great having a phone that was a manufacturer's flagship from two years ago. The screen and camera are just so much better. I was worried about battery life, but so far that hasn't been an issue.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're so glad to hear that you were pleased with our fast service and that you found the perfect phone for your wife. It's always our goal to provide quick and satisfying experiences for our customers.
If you have any questions or need assistance in the future, please feel free to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“The phone was ordered on 23 April for next day delivery as a present to a loved one who was about to holiday abroad. Same day confirmation of order was received followed by same day confirmation that the phone had been sent. Nonsense. Two weeks passed before I got a phone but even then not in the colour I had originally ordered and it was supplied with the wrong charging cable. Poor Comms and awful customer service. I will never use Smart Cellular again.”
Dear Valued Customer,
Thank you for your glowing 5-star review! We're thrilled to hear that your replacement phone was sent quickly and that you've had a positive experience with our team. Your recommendation means the world to us!
If you ever need assistance or have any questions in the future, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Best price I could find for a refurbished iPhone 13. Phone only had a couple of small scratches. However, took nearly two weeks to receive the phone hence why I’ve not given 5 stars.”
Dear Darren,
Thank you for your awesome 5-star review! We're delighted to hear that you’re very happy with your experience. Your satisfaction is our ultimate goal, and it's great to know we met your expectations.
If you ever need assistance or have any questions, feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“I originally placed my order on 11 April 2025. Despite offering me a refund because the phone clearly wasn't turning up on 12 May I still haven't received my refund. I've chased a few times and been assured I'm getting my refund but still nothing! I'd recommend staying well clear of them.”
“This is the 5th phone I've ordered from Smart Cellular for either myself or a family member. The condition is always as advertised (Good/Excellent/Pristine), and the price is always competitive. The phone arrived within 2 days of ordering and my daughter is very happy with it. The phone comes with 18 months warranty so you have peace of mind that if anything goes wrong it will be repaired or replaced.”
Dear Phil,
Thank you for your fantastic 5-star review! We’re thrilled to hear that this is your fifth order with us and that you continue to be satisfied with the condition and pricing of our phones. It’s wonderful that your daughter is happy with her new device!
We pride ourselves on providing quick delivery and a reliable warranty, so your peace of mind is very important to us. If you ever need assistance or have any questions, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I ordered a phone and it arrived very scratched and not the condition that was ordered. Returned the phone and have proof of delivery. 2 weeks later I have still not been refunded despite them texting me to say they had sent the refund - nothing received. As others have mentioned. They do not reply to emails and messages in anything like an acceptable timescale and dealing with a refund/return has been painful. Still not received my refund.
I have bought from them in the past and when it is straight forward the product and delivery is good. But any problems take forever to deal with due to them being so difficult to contact and get any kind of response.
I will not be using them again and am about to go to the Communications Ombudsman.”
“I virtually never leave reviews but I was very impressed by the mobile I received from Smart Cellular. Despite being a 2 year old Google Pixel 7a I received a absolutely pristine unit. Only the broken seals on the box and the absence of the protective film on the screen differentiated it from factory new.
Needless to say it was 100% functional and clearly has a battery that has had little use. I would certainly use Smart Cellular again and would even recommend them.”
Dear Valued Customer,
Thank you for your stellar 5-star review! We're absolutely delighted to hear that you were so impressed with the pristine condition of your Google Pixel 7a. We strive to provide our customers with high-quality devices, and it's fantastic to know we hit the mark for you.
Your recommendation means a lot to us, and we're here whenever you need assistance in the future.
Best regards,
The Smart Cellular Team
“I ordered a phone on 20/4 and it’s still not arrived. All emails ignored and phone rings out. Worst customer service I’ve ever experienced. No apology or explanation . Avoid at all cost”
“Lost around £300 ordering a phone from here, arrived late with a screen that wasn’t working and a battery health of 76%, no communication and ignored emails so didn’t even attempt to send back for a refund and completely loose out, £100 on a new screen and £60 on a new battery, I will be taking this further!”
“I purchased a phone which was faulty so I returned it and as I needed a phone rather than wait for a refund I ordered another only in a different colour. This phone was not what I ordered and looked like the phone I returned and had the same defect. I also returned this phone and have been trying since March to get a refund for both phones but only got refunded for the first one plus the postage for the 2 phones. I have phoned and emailed several times and have not received any reply and when I did manage to get through on the phone the customer service was very rude and told me I wasn't making any sense!”
