“Absolutely DIABOLICAL company- I wish I had the option to leave 0 stars.
I have no idea how this company is still even functioning- their response times to any queries are shocking, they are impossible to contact over phone, and take days on end to answer repeated emails.
I purchased a phone now originally 6 WEEKS ago. The phone was meant to be in excellent condition, which it was not, with significant scratches and dents, and with no charging cable.
They took 2 weeks to respond to my emails and send me a returns label. They then tried to fob me off with “free ear pods”, as compensation, even though these are given free to customers anyway. Once I finally received the label, I sent the phone back promptly.
Now over 3 weeks later, I still have not received the replacement phone! All I keep getting in emails is the phone will be dispatched “shortly”. I would not touch this company with a barge pole, or recommend it to my worst enemy. I wish I’d have just stuck with Back Market. I will now be requesting a full refund, and compensation for hours of my time wasted chasing this up. DISGUSTING, incredibly poor excuse of a company.”
“Beware!!! This company have sent me a "excellent refurbished phone" I paid over £300 for but it does not work. The signal drops out as the antenna must be damaged, as I have compared it with other identical phones side by side and it cannot get a signal. Also the screen keeps going blank and requires a restart.
They answered emails very quickly when buying and say will answer all emails within 48 hours but they are ignoring me for longer than this.
Luckily I bought it though a credit card so I have raised a dispute with them.
Avoid if this is how they treat their customers when things go wrong.”
“⚠️ Warning – Avoid Smart Cellular at all costs
I’m sharing this to warn others about my extremely negative experience with Smart Cellular.
I sent them my Samsung S25 Ultra device and since then, everything has gone wrong. Despite numerous phone calls, voicemails, and emails, I have received absolutely no response from the company. I have not been paid for my device, nor has it been returned to me.
To make matters worse, I even paid for next-day return, which was completely ignored.
After exhausting every possible way to contact them, I was left with no choice but to report the device as stolen to both my network provider and the police. That’s how serious this situation has become.
This has been one of the most unprofessional and frustrating experiences I’ve ever had. A complete lack of communication, accountability, and basic customer service.
If you are considering using Smart Cellular — don’t. I strongly recommend you look elsewhere to avoid the stress, financial loss, and time wasted that I’ve experienced.
I will now be pursuing this through legal channels, including small claims court.”
“The package was empty when it arrived, there was no £200 iPhone inside only the charger. I have tried to call, no one answers, I have left voicemails for a call back, no one calls back, I have sent emails for 10 days, no one replies. They simply do not have any customer service and my daughter now has no birthday present.
DO NOT BUY FROM HERE!!!”
“I sent a mobile phone to this company for sale on 16 February. After receiving an initial valuation of £80.50, I was then offered just £9.50. I declined the offer and requested my phone be returned, but despite multiple follow-ups, I have received no response and my device has still not been returned.
This level of service is extremely disappointing. I would caution others to be aware that communication may be poor, and items may not be returned promptly.”
“AVOID AT ALL COSTS
Initial quote looked good, but after inspection the offer was reduced by almost 70% due to alleged scratches and marks.
My phone was in very good condition and I had photos taken before sending it. I honestly can’t be bothered to argue with them, so I asked for return and cancelled this trade-in immediately, as the whole experience makes me feel this company is not genuine.”
“Appauling customer service. Returned a phone as it was no longer needed as I ordered the incorrect one. The return was done on the 19th February and it’s the 13th march and I have still not received a refund. I’ve emailed them over 7 times and they keep asking for tracking number. I provided everything they asked for. Showed proof that it says they have received my item back but still not refunded the amount. And they just keep sending emails asking for more evidence. When I have gave them all evidence even proof they have accepted it. No contact number only an email which useless.”
“Emailed me 2 days after my order to tell me my phone was out of stock and offering an alternative which I did not want but the took the money.
32 days later after numerous emails and phone calls I have now got my money back.
Shame I paid by credit card and had fees to pay. Should have gone straight to my card company in the first place.
Buyer beware.”
“This company is NOT TO BE TRUSTED! They offer a fair price online for your device and then more than half their offer once they have it. I would have given no stars but it won’t let me. Such a morally indecent way to operate a business. STEER WELL CLEAR!,”
“Very poor company , firstly as advertised don’t do same day payment and also when you contact them all you get it I have spoke to accounts to put your payment through as priority this was 5 days ago so I have decided I want my phone back so I can go to a decent company as they have had my phone a total of a week and a half and I still have no money. AVOID”
“Slow to dispatch, item not as described, bought excellent/pristine, screen scratched, phone casement damaged. Slow to respond to emails to arrange returns”
“I bought a refurbished Samsung mobile. Arrived very quickly and in excellent condition. It did though arrive with the wrong charging cable, but this is quickly corrected.”
Hi there,
Thank you for sharing your experience. We’re glad the refurbished Samsung arrived quickly and in excellent condition, and we’re sorry about the wrong charging cable delighted it was corrected promptly.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I have been saving up for a long time to buy the Google Pixel 9a. I placed my order on Monday and received a confirmation email, but since then, the communication has been appalling. When I finally got through, I was told the order 'doesn't exist' and then the staff hung up on me. I have called 5 times today with no answer. You have my money. Either ship my phone immediately or process a full refund. This is no way to treat a customer.”
“It was very easy to order from the website as all information were there, it was really affordable and looks very new. My package was delivered on time and it's working perfectly well.”
Hi there,
Thank you for sharing your experience. We’re glad the ordering was easy, the price was affordable, and the device looks new. Great that it arrived on time and is working perfectly.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi there,
Thank you for sharing your experience. We’re glad you found the company solid. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi Jenny,
Thank you for your wonderful feedback. We're glad our communication, delivery, and product met your expectations, and that you’d recommend us.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“We bought 2 refurbished phones from Smart Cellular. The price was competitive, condition as described and delivery was prompt on both occasions. An added bonus is the24 month guarantee.”
Hi there,
Thank you for sharing your experience. We’re glad the two refurbished phones met your expectations competitive price, condition as described, prompt delivery, and the 24-month guarantee.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Great support throughout the purchase of my IPhone 14 Pro Max. Kept in touch throughout. Service is outstanding. Prices are very low compared to others. The quality of the phone was pristine and delivered very quickly. I have no problem recommending Smart Cellular.
I will buy again without a doubt.
Thank you”
