“Still haven’t received my phone back informed them on the 16th June that I will not accept the £100 as the stated £460 previously . After a lot of emails , still no tracking or phone . This is obviously the companies policy to try to get people to accept very small offers by hanging out the return process .”
Dear Customer,
Thank you for your fantastic 5-star review! We’re delighted that you were able to conclude the sale of your S24 Ultra smoothly after some communication. Your satisfaction is our top priority, and we’re glad to have been part of your experience.
If you need any further assistance, don't hesitate to reach out!
Best wishes,
Team Smart Cellular
“So I was searching for a good value S24 and Smart Cellular came up in Google. I game them a try, and I have to say, I'm glad I did. The phone arrived within 48hrs. The condition was much better than I expected and its performing great. Im so glad I gave you guys a try.
Thank you”
Dear Chris,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you found great value with your S24 purchase and that it exceeded your expectations. It's wonderful to know the phone arrived swiftly and is performing well for you.
We truly appreciate you giving us a try and look forward to assisting you again in the future!
Best regards,
Team Smart Cellular
“Can I start by saying this was my first purchase from smart cellular, checked reviews after, not encouraging, however I bought 2 older iPhone 6s. Arrived fairly quickly, prices, what I wanted to pay, condition as expected for age, both worked well, one was an iPhone 7 result ! I can’t remark on refunds as did not need to, quite happy with phones.”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're so pleased to hear that you are happy with your new phone and that the delivery was right on time. Your kind words about our pricing mean a lot to us!
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Don't sell your phone to this company. I had a brand new Samsung S25 for sale which they quoted £400. I thought there won't be issue with the phone as it was new. When they received it, they said it is actually only worth only £200 (they gave 2 different naff excuses on different emails). Waste of time. Took a while to get it back, but at least I will sell it somewhere else for more.”
“Poor from start to finish, constantly chased item purchased and got emails to say item had been dispatched with a Royal Mail Tracking Number only the tracking number didn’t exist when going on to the Royal Mail website
Eventually had enough and cancelled the order and then they dispatched the order !!!
Would never recommend or contemplate using again”
“They are very untrustworthy, do nt believe the offers on their website. They would offer you about £450 on the website, and then when your phone is delivered to them, they would reissue a new offer of £50 claiming to have observed scratches on your phone.”
“Where do I start?! Offered £542 on the website, after chasing for a response on receipt, offer of £143 made due to "marks on the edges". The phone was in pristine condition as I always use screen protectors and cases. I have photos of every aspect of my phone and there are no marks. If any are present now, it will be down to them as I also packaged very carefully. Fuming!
Offer consequently rejected and requested the phone back.”
“My order was extremely delayed and took almost 3 weeks to deliver. After many emails chasing, I spoke to Kimberely in customer service and she was excellent. She apologised and reassuringly promised a next day delivery. The phone arrived the next morning and was in excellent condition. Thank you Kimberely much appreciated. Phone was a great price.”
Dear K,
Thank you for your wonderful 5-star review! We’re thrilled that your first experience with Smart Cellular has been a positive one. It’s great to hear that you found our chat support feature helpful and appreciated our competitive prices!
If you need any assistance or have questions in the future, don’t hesitate to reach out.
Warm wishes,
Team Smart Cellular
“If there is a problem with Smart Cellular it is communication. Once better communication was established matters moved swiftly. I paid for an iPhone 13 in pristine condition and that is exactly what arrived well wrapped and by courier post. I have been using it for some time and am delighted. Ear pods duly arrived and once more are first class.”
Dear Philip,
Thank you for your valuable 4-star review! We’re pleased to hear that improved communication made a difference and that your iPhone 13 and ear pods arrived to your satisfaction. Your delight with our products truly warms our hearts!
If you have any questions or need assistance in the future, please don’t hesitate to get in touch.
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your thoughtful 4-star review! We're glad to hear that your phone was exactly as described and that the wait was worth it. We appreciate your patience and support!
If you have any further questions or need assistance, feel free to reach out to us anytime.
Warm regards,
Team Smart Cellular
“Second time of purchasing phones. First purchase was an Iphone and daughter extremely pleased with it. Second one was a Samsung for my son, however the one ordered became unavailable and I got a call offering free upgrade which I gladly agreed. Amazing service and delivery. Thank you.”
“i was sent the wrong model phone in the wrong colour so i paid for a pristine Samsung S9 in lilac but was sent a black samsung s8 which was damaged by this company! i tried ringing but no one answered tried live chat but as soon as i explained the problem this company simply stopped responding to my messages. i have wasted hours trying to get help, all i wanted was the phone i paid for but they couldn't cate less they took my money happily enough but i doubt very much i will ever receive the phone i paid for. i feel i have been robbed because i pretty much have and am reporting this awful company. if you read this I strongly recommend you shop somewhere else before they take your money for nothing too”
“extremely disappointed with the service from this company. Sold my iphone was promised £80.00 was then told it was only worth £5.00. I asked for the phone to be returned. this did not happen and was then offer £30.00 which I accepted. I have chased for 2 weeks for this payment which has not been paid! contact customer service many times with no help whatsoever.
Avoid at all costs”
“Very pleased with the reconditioned iphone 13. It was in pristine condition as advertised with battery strength of 88% and all at a very competitive price.
Only reason for four stars rather than five is because the price I was offered for my Galaxy phone was less than I expected as their view of it's condition was lower than my assumption.”
Dear A,
Thank you for your fantastic 4-star review! We're delighted to hear that you're pleased with your reconditioned iPhone 13 and that it arrived in pristine condition. We appreciate your feedback regarding the trade-in offer, and we strive to provide accurate assessments based on the condition of devices.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Warm regards,
Team Smart Cellular
“Ordered on the 9th, no delivery yet. Have emailed many times for a refund. No refund as of today 21/06. Keep away from this company and keep your monies safe”
“Always use Smart Cellular to buy my family’s replacement phones…we’ve had six phones over the years and never had any complaints 🤩 The price/condition of the phones are the best that I’ve come across & I now don’t look anywhere else!”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're so pleased to hear that you consistently choose Smart Cellular for your family's phone replacements and that you've had such a great experience with us over the years. Your kind words about our prices and phone conditions mean a lot!
If you ever need assistance or have questions, don’t hesitate to reach out.
Warm wishes,
Team Smart Cellular
