“I would not recommend purchasing a phone via Smart Cellular. I bought a phone, that was listed as in stock on their website on the 15th March. Several chasers and a further 10 days before they admitted they didn't have my specific phone, and didn't know if it would ever be available. I therefore requested a refund, that was the 25th. As at 7th May I still do not have my refund.”
“They rarely answer phone calls and emails. I make no apologies for submitting numerous reviews until my issues are resolved. Despite the fact that I have emailed and phoned them on numerous occasions and they have made me countless false promises I still have not received my phone. This situation is intolerable and theirtreatment of customers is despicable. I ask for the umpteenth time - where is my order?”
“Bought an iPhone 13 Pro Max - Pristine condition - and it was immaculate - not a mark on it. Couldn’t match the price on any other site and still got £15 off the marked price. 18 month guarantee, which was 6 months more than any other seller. Delivered on time with charging cable. Only criticism is that you don’t get to know the battery life before delivery. Mine was 82%, but I was hoping that since I bought a pristine condition phone that this would be higher. Otherwise highly satisfied and wouldn’t hesitate to recommend.”
“I was happy with the price, but the after sales care is horrendous. No one answers the phone or emails you back properly. Waited 2 weeks or more for my order. My bank contacted you due to me being unable to get through”
Dear Sue,
Thank you for your glowing 5-star review! We’re thrilled to hear that you found our website helpful and easy to navigate. It’s wonderful that your mobile arrived quickly and met your expectations.
Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
The Smart Cellular Team
“Re I Phone 13Pro Max Product received and on inspection couldn't find a single mark or blemish absolutely mint condition Product works well. Delivery slow not Smart fault down to postal service. Thank you”
Dear Stephen,
Thank you for your wonderful 5-star review! We're so pleased to hear that your iPhone 13 Pro Max arrived in mint condition and is working well for you. It’s great to see your satisfaction with the product.
We appreciate your understanding regarding the delivery timing—sometimes postal services can be unpredictable, but your patience is greatly valued. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Stephen,
Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and found our product to be outstanding. It’s wonderful that you appreciated the fast delivery and our communication throughout the process.
Your feedback truly means a lot to us. If there's anything more we can do for you or if you have any questions in the future, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
“My wife needed a new phone so i looked around and found an 1phone 11 ar a great price from smart cellular, ordered it and it arrived in a few days, so far no issues with it but i know if she does there is a warrantee.”
Dear Les,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found a great deal on the iPhone 11 for your wife. It’s wonderful to know that it arrived promptly and that you’re confident in the warranty we offer.
Your satisfaction is our utmost priority, and we’re here to assist you if you need anything in the future. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Ordered white mobile and got a yellow one delivered very disappointed please sort out asap checked order I asked for white .please sort out ASAP.regards .parmitage”
“The first phone I got did not work properly, it wouldn’t charge. The second phone I received was in great condition. However, neither were the colour I ordered. I flagged this to their customer service and didn’t get a final resolution.”
Dear Valued Customer,
Thank you for your review and for sharing your experience with us. We genuinely apologize for the inconvenience you faced with your phone not charging and the mix-up with the color of the models. We strive for excellence and are disappointed that we fell short in your situation.
Your feedback regarding our customer service is essential, and we are committed to addressing these concerns to ensure a more satisfactory resolution moving forward. We truly appreciate your patience and understanding. If there's anything more we can do to assist you, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your understanding and for taking the time to share your feedback with us. We sincerely apologize for the slight delay in delivery during the long weekend, but we are glad to hear that our communication met your expectations.
Your patience during this time is greatly appreciated. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re pleased with your iPhone and that it’s working perfectly for you. It’s our aim to provide high-quality products that meet your expectations, so your satisfaction truly makes us proud.
We appreciate your recommendation and look forward to serving you again in the future. If you ever have questions or need assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Harry,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you enjoyed our friendly service and appreciated our competitive pricing. Nothing makes us happier than knowing our customers feel taken care of.
Your recommendation means a lot to us, and we can't wait to assist you again in the future. If you need anything, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Sent my iPhone 14 pro 256GB to them for a validation sale and they offered me a totally unacceptable price. The reason being that the phone had screen scratches, the fact was these micro marks were on the screen protector and not on the phone screen. Better to sell on eBay as this Company will use every trick in their trade to under value your phone to make larger profits. Beware of my experience and don't trust them.”
“Very quick to reply and sort out a replacement phone. The opportunity to buy an extended warranty was very helpful, giving confidence of ongoing support. I recommend Smart Cellular to anyone looking for good products at reasonable prices.”
Dear Valued Customer,
Thank you for your generous 4-star review! We're thrilled to hear that our quick response and efficient replacement process met your needs. We strive to provide our customers with confidence and support, and we’re glad you found the extended warranty option helpful.
Your recommendation truly means a lot to us. Should you need any assistance in the future, don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Posted 2 months ago
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We’re delighted to hear that our quick response and replacement process met your expectations. It's great to know that the extended warranty gave you confidence in our ongoing support.
Your recommendation is truly appreciated! If you need any assistance down the line, please don’t hesitate to reach out. We’re here for you!
Best regards,
The Smart Cellular Team
“I ordered a phone is stocked and expected delivery in 3 working days. I order on 19th. Despite phoning and emailing i was provided very little information other than the phone was "delayed". They never answer the published call line. Just received a mail today saying the phone was shipping and i would get it next week and apolgies for the "slight" delay. I dont call 2 weeks late a slight delay. At least they could have offered next day delivery due to the delays.”
“S23 in pristine condition. No marks that I can see anywhere on the phone and performance appears flawless. Can't fault the service either so deserves the 5 stars.”
Dear Steve,
Thank you for your amazing 5-star review! We're thrilled to hear that your S23 arrived in pristine condition and that its performance meets your expectations. It’s always our goal to ensure our customers receive top-quality products and service.
We appreciate your kind words and support. If you ever need assistance or have any questions, don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“It was a great experience on my 1st order from smart cellular, phone came in all protected and on time, I will surly recommend them to friends and family”
Dear Dave,
Thank you for your fantastic 4-star review! We're thrilled to hear that you had a great experience with your first order from Smart Cellular. It’s always wonderful to know that our packaging and timely delivery made a positive impression.
Your recommendation to friends and family means the world to us! Should you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Natalie,
Thank you for your wonderful 5-star review! We're so pleased to hear that you experienced quick service and communication with us. It’s our goal to ensure a seamless shopping experience for our customers.
We truly appreciate your feedback, and if you need any assistance or have questions in the future, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
