“Overall a good service, I ordered two iphone 16 pro's. They arrived in as new condition, which was great and in many ways better than I was expecting.
However I feel this was let down by poor delivery timing and communication. I was expecting both phones would be dispatched fairly swiftly and delivered together. Unfortunately the reality was one was sent after about 4-5 days, then a week later another was sent. I'm assuming that they don't actually hold the stock and that they claim to.”
“Great value for money, product took a few weeks to arrive rather than days. They did however answer all my e mail queries with the relevant information. So I would definitely buy from them again”
“Overall my experience has been good. What i would say is that I am receiving emails regarding my trade in that already has been dealt with. Also I ordered 2 phones, with 5 days apart and the 1 i ordered later I have received and the 1st 1 i still have not from the 9th December”
“Recently bought an iPhone 8 described as 'Pristine' condition, that's exactly what I received! Although there was a minor issue with the Network Lock, this was resolved within 48 hours using the Smart Cellular web chat and email. Overall I am very happy with my purchase and would not hesitate to order from Smart Cellular again in the future.”
“Easy to use website and quick delivery. The colour isnt as blue as shown on the website (iPhone 12 mini), and the battery life isnt great on the despite being positioned as suitable for non-heavy / typical users. The condition of the phone is excellent. Would purchase again.”
“All happened as promised, on time, with the correct unlocked phone- happy custy.
Some very minor wear as expected, but a good price, and a great unit”
“I was becoming concerned when the item did not arrive on schedule 5 days but after emailing that it was for a special birthday it arrived the next morning. Item is exactly as ordered and the price was very competitive.”
“Took twice the estimated time to deliver - wouldn't have minded so much if there was an update during this wait. But the phone its self is great condition at a competitive price”
“Ordered one colour, was offered a slightly different colour at higher spec, accepted this so ewas happy, delivery prompt and well packed. had an issue recieving texts but after contact with the carrier provider decided it was a sim issue, now waiting for a replacement sim.”
“Mostly okay? I ordered two phones for my kids and got one tracking number so naturally assumed they were both in the same package. One arrived (the cheap one), condition was fine, worked as it should, and I kept waiting for the other for a couple of days....nothing. I contacted them and they then said it (the more expensive phone) hadn't been dispatched yet, and they dispatched it the same day. Got that one to find they'd sent the wrong colour, it hadn't been factory reset and still had apps running. They've offered £10 back. So not the best but not the worst ever...probably won't use again.”
“In the end we got there.
Firstly, I ordered a black Iphone 13 in excellent condition. When the phone arrived, I did not feel it was in excellent condition.
Got in touch with an agent via email, returned the phone for a refund, and re-ordered the phone this time in white. The phone was received and it's in the excellent condition I was hoping for.
Not a 5 star as I feel the wait times are longer than I would like. 14 working days for a refund seems excessive.
The moral of the story, is if you're not happy, get in touch with customer services.”
“Overall good service. Product was well received and good quality as described. Delivery not as expected but resolved with a couple of mails to customer service. Customer service and ordering system seemed not aligned but all resolved in the end, Happy Daughter, thank you.”
“Easy to order, team contacted me to offer a better conditioned phone at same price and would be dispatched quicker.
I had to check this with my daughter as was a different colour and did have a bit of trouble getting through on the phone. I did however get through and online chat facility was good.
The phone arrived the following day and the condition of the phone was absolutely perfect.
I had a few questions after the phone arrived and the team came back to me straight away via online chat.
Very happy daughter.”
