“Good (but communication can be hard)
I need to start this review with an apology to Smart Cellular - I ordered an iPhone from them and then had a total panic about the purchase having read the negative reviews on here. My panic was completely unfounded.
Good things - I ordered an as new iPhone. What arrived 2 days later was a completely new iPhone - serial number checked out OK with Apple and battery cycle count at zero. Completely new and absolutely perfect. Email comms were decent (although they started badly as my first emails to their email address bounced back due to a full inbox at their end) and their agent Claire who I dealt with was efficient and polite (though brief).
Not so good things - the email inbox as above. When you email a company you've just paid a lot of money to, having that email returned as undeliverable is not comfort inducing. Their phone line seems to simply go to an automated answer with an option to leave a message and little else. The phone number that comes with order email is for World Pay card processing, not Smart Cellular - again not all that comforting.
BUT I got a fantastic phone and it was delivered fast. So 4 stars for living up to the promise and super fast shipping but a star down as the customer communucation/service is a bit nerve inducing.”
Dear Mark,
Thank you for taking the time to share your detailed 4-star review! We truly appreciate your feedback. We’re glad to hear that your iPhone arrived in perfect condition and that you found our shipping to be fast. It’s wonderful to know that Claire provided you with efficient service.
We do apologize for the communication issues you experienced, particularly with the email inbox and phone line. Your concerns are valid and we are actively working on improving our customer communication to ensure our customers feel confident and supported throughout their purchase.
Thank you again for your insights. If you ever have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Helen,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your iPhone 16 Pro arrived in pristine condition as described. We do apologize for the wait time and any communication issues you experienced; we’re always striving to improve our service.
Your feedback is invaluable to us, and we're here to assist you whenever you need. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Phone delivery was delayed so instead of me chasing for my order, it would've been more appreciated if customer service had let me know of the delay after the initial 5 days had passed. Nonetheless, my daughter is happy and so far no complaints.”
“Overall a good service, I ordered two iphone 16 pro's. They arrived in as new condition, which was great and in many ways better than I was expecting.
However I feel this was let down by poor delivery timing and communication. I was expecting both phones would be dispatched fairly swiftly and delivered together. Unfortunately the reality was one was sent after about 4-5 days, then a week later another was sent. I'm assuming that they don't actually hold the stock and that they claim to.”
“Great value for money, product took a few weeks to arrive rather than days. They did however answer all my e mail queries with the relevant information. So I would definitely buy from them again”
“Overall my experience has been good. What i would say is that I am receiving emails regarding my trade in that already has been dealt with. Also I ordered 2 phones, with 5 days apart and the 1 i ordered later I have received and the 1st 1 i still have not from the 9th December”
“Recently bought an iPhone 8 described as 'Pristine' condition, that's exactly what I received! Although there was a minor issue with the Network Lock, this was resolved within 48 hours using the Smart Cellular web chat and email. Overall I am very happy with my purchase and would not hesitate to order from Smart Cellular again in the future.”
“Easy to use website and quick delivery. The colour isnt as blue as shown on the website (iPhone 12 mini), and the battery life isnt great on the despite being positioned as suitable for non-heavy / typical users. The condition of the phone is excellent. Would purchase again.”
“All happened as promised, on time, with the correct unlocked phone- happy custy.
Some very minor wear as expected, but a good price, and a great unit”
“I was becoming concerned when the item did not arrive on schedule 5 days but after emailing that it was for a special birthday it arrived the next morning. Item is exactly as ordered and the price was very competitive.”
“Took twice the estimated time to deliver - wouldn't have minded so much if there was an update during this wait. But the phone its self is great condition at a competitive price”
“Ordered one colour, was offered a slightly different colour at higher spec, accepted this so ewas happy, delivery prompt and well packed. had an issue recieving texts but after contact with the carrier provider decided it was a sim issue, now waiting for a replacement sim.”
