“Everything worked out well eventually: price was competitive and the phone was probably slightly better than I expected for “good” condition.
One star deducted for the slightly vague emails and communication. For example, my “update” email about delivery read “your order status has now been upgraded to .” I had to call the customer helpline, who were also a bit vague: “give it a couple of days and check the website”.
But, as I say, everything worked out fine in the end…”
Dear Reviewer,
Thank you for taking the time to share your thoughts with us! We’re glad to hear that everything worked out well and that the phone exceeded your expectations in “good” condition. Your feedback on our communication is appreciated, and we apologize for any confusion caused by the update emails. We strive to provide clear and informative communication, and we’ll work on improving in this area.
If you need any assistance in the future, please don’t hesitate to reach out. We truly value your support!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re thrilled to hear that you enjoyed our service, quick delivery, and competitive pricing. Your satisfaction is our priority, and it’s encouraging to know we met your expectations.
If you need anything else or have any questions in the future, we’re here to help!
Best regards,
The Smart Cellular Team
“Phone arrived in good time and fully functional as promised. Only issue was it was wrong colour so in process of replacement. So far happy with communication and service.”
Dear Ian,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your phone arrived on time and was fully functional as promised. We apologize for the color mix-up, and we appreciate your understanding as we work to resolve this.
Your satisfaction is important to us, and we’re glad to know you’re happy with our communication and service so far. If you need any further assistance, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
““Great value for the product and teh condition was fab. However it took few weeks not days to arrive. Was close to Emailing to case up but had emails confirming purchase and dispatch email. My wife seems very happy with it so bonus.”
Dear Reviewer,
Thank you for your thoughtful 4-star review! We’re glad to hear you’re satisfied with the product and its condition, and it’s wonderful that your wife is enjoying it too. We understand that delivery times can sometimes be longer than expected, and we appreciate your patience during that process.
If you need anything else or have any questions, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Good (but communication can be hard)
I need to start this review with an apology to Smart Cellular - I ordered an iPhone from them and then had a total panic about the purchase having read the negative reviews on here. My panic was completely unfounded.
Good things - I ordered an as new iPhone. What arrived 2 days later was a completely new iPhone - serial number checked out OK with Apple and battery cycle count at zero. Completely new and absolutely perfect. Email comms were decent (although they started badly as my first emails to their email address bounced back due to a full inbox at their end) and their agent Claire who I dealt with was efficient and polite (though brief).
Not so good things - the email inbox as above. When you email a company you've just paid a lot of money to, having that email returned as undeliverable is not comfort inducing. Their phone line seems to simply go to an automated answer with an option to leave a message and little else. The phone number that comes with order email is for World Pay card processing, not Smart Cellular - again not all that comforting.
BUT I got a fantastic phone and it was delivered fast. So 4 stars for living up to the promise and super fast shipping but a star down as the customer communucation/service is a bit nerve inducing.”
Dear Mark,
Thank you for taking the time to share your detailed 4-star review! We truly appreciate your feedback. We’re glad to hear that your iPhone arrived in perfect condition and that you found our shipping to be fast. It’s wonderful to know that Claire provided you with efficient service.
We do apologize for the communication issues you experienced, particularly with the email inbox and phone line. Your concerns are valid and we are actively working on improving our customer communication to ensure our customers feel confident and supported throughout their purchase.
Thank you again for your insights. If you ever have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Helen,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your iPhone 16 Pro arrived in pristine condition as described. We do apologize for the wait time and any communication issues you experienced; we’re always striving to improve our service.
Your feedback is invaluable to us, and we're here to assist you whenever you need. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Phone delivery was delayed so instead of me chasing for my order, it would've been more appreciated if customer service had let me know of the delay after the initial 5 days had passed. Nonetheless, my daughter is happy and so far no complaints.”
“Overall a good service, I ordered two iphone 16 pro's. They arrived in as new condition, which was great and in many ways better than I was expecting.
However I feel this was let down by poor delivery timing and communication. I was expecting both phones would be dispatched fairly swiftly and delivered together. Unfortunately the reality was one was sent after about 4-5 days, then a week later another was sent. I'm assuming that they don't actually hold the stock and that they claim to.”
“Great value for money, product took a few weeks to arrive rather than days. They did however answer all my e mail queries with the relevant information. So I would definitely buy from them again”
“Overall my experience has been good. What i would say is that I am receiving emails regarding my trade in that already has been dealt with. Also I ordered 2 phones, with 5 days apart and the 1 i ordered later I have received and the 1st 1 i still have not from the 9th December”
“Recently bought an iPhone 8 described as 'Pristine' condition, that's exactly what I received! Although there was a minor issue with the Network Lock, this was resolved within 48 hours using the Smart Cellular web chat and email. Overall I am very happy with my purchase and would not hesitate to order from Smart Cellular again in the future.”
“Easy to use website and quick delivery. The colour isnt as blue as shown on the website (iPhone 12 mini), and the battery life isnt great on the despite being positioned as suitable for non-heavy / typical users. The condition of the phone is excellent. Would purchase again.”
“All happened as promised, on time, with the correct unlocked phone- happy custy.
Some very minor wear as expected, but a good price, and a great unit”
