“Mostly okay? I ordered two phones for my kids and got one tracking number so naturally assumed they were both in the same package. One arrived (the cheap one), condition was fine, worked as it should, and I kept waiting for the other for a couple of days....nothing. I contacted them and they then said it (the more expensive phone) hadn't been dispatched yet, and they dispatched it the same day. Got that one to find they'd sent the wrong colour, it hadn't been factory reset and still had apps running. They've offered £10 back. So not the best but not the worst ever...probably won't use again.”
“In the end we got there.
Firstly, I ordered a black Iphone 13 in excellent condition. When the phone arrived, I did not feel it was in excellent condition.
Got in touch with an agent via email, returned the phone for a refund, and re-ordered the phone this time in white. The phone was received and it's in the excellent condition I was hoping for.
Not a 5 star as I feel the wait times are longer than I would like. 14 working days for a refund seems excessive.
The moral of the story, is if you're not happy, get in touch with customer services.”
“Overall good service. Product was well received and good quality as described. Delivery not as expected but resolved with a couple of mails to customer service. Customer service and ordering system seemed not aligned but all resolved in the end, Happy Daughter, thank you.”
“Easy to order, team contacted me to offer a better conditioned phone at same price and would be dispatched quicker.
I had to check this with my daughter as was a different colour and did have a bit of trouble getting through on the phone. I did however get through and online chat facility was good.
The phone arrived the following day and the condition of the phone was absolutely perfect.
I had a few questions after the phone arrived and the team came back to me straight away via online chat.
Very happy daughter.”
“I was a little concerned when my order did not show up in my account page, but after contacting customer services they gave me all the information I needed and the phone was delivered very quickly within 3 days. The phone itself clearly has a replacement screen which isn't the best quality, but hoping a screen protector will be smoother to touch. Happy with purchase overall.”
“Price was competitive, phone was in good condition, delivery was timely. Haven’t got it set up yet so don’t know about battery life yet but so far very good experience”
“This is the 3rd time I've used Smart Cellular and once again they have been great. Shopped around for the best priced refurbished i-phone 15 and they came out on top. Decent price and speedy delivery! Bought an 'excellent condition' phone. There are a few small scratches on the screen but nothing too bad.
Would certainly use them again.”
Dear Valued Customer,
Thank you for the great 4-star review! We're delighted to hear that you were happy with the quick delivery and the overall process.
Your feedback is important to us, and we appreciate your kind words. If there’s anything more we can do to enhance your experience, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We appreciate your feedback regarding the price and the condition of the phone. We're glad to hear that it met your expectations.
We understand that battery life is crucial, and we'll certainly take your comments into consideration as we strive to enhance our offerings. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“I ordered two iPhones at great prices. Both arrived on good time as described in perfect condition. However neither phone arrived with the ordered accessories, but the customer service was good in terms of refunding.”
Dear Valued Customer,
Thank you for your 4-star review! We're pleased to hear that both iPhones arrived on time and in perfect condition.
We apologize for the inconvenience regarding the missing accessories. It's great to know that our customer service was able to assist you with the refund. Your feedback is invaluable in helping us improve our service, so please don’t hesitate to reach out if there’s anything more we can do for you.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We appreciate your feedback regarding the delivery time and communication. We understand how important it is to stay updated, and we're continuously working to improve this aspect of our service.
It's great to hear that you were satisfied with the product once it arrived! If you have any further suggestions on how we can enhance your experience, please feel free to share.
Best regards,
The Smart Cellular Team
“I've sold my iPhones, the price received was different, lower than the first estimated but the process was quick, within a week then money was in my account, definitely recommend it!”
Dear Valued Customer,
Thank you for your 4-star review! We appreciate your feedback regarding the price adjustment, and we're glad to hear that you found the process quick and efficient.
Your recommendation means a lot to us! If there's anything else we can do to improve your experience or assist you further, please feel free to reach out.
Best regards,
The Smart Cellular Team
“2 weeks since delivery...After lots of searching for a nearly-new iPhone 13 Mini I settled on Smart Cellular; their price (after including a £15 discount code) and 18 month guarantee made them the most competitive. I chose a Pristine condition model in the colour I wanted and to my delight received a brand new, unopened one. Loving my new phone, really. Questions I had between order and delivery were answered promptly and delivery was fine. The only issue was that the bonus accessory pack included with my purchase on Black Friday was not sent; they are dealing with this now and I'm confident this will be resolved. Would recommend.”
Dear JJ,
Thank you for your fantastic 4-star review! We're thrilled to hear that you found our pricing competitive and that your nearly-new iPhone 13 Mini arrived in pristine condition. It's always wonderful to know our customers are enjoying their new devices!
We also appreciate your patience regarding the bonus accessory pack and are committed to resolving this issue swiftly. Your support means a lot to us, and we're here if you have any further questions or need assistance.
Best regards,
The Smart Cellular Team
“Bit of a delay getting the phone. Guys, just let the customer know!!!. Phone is practically new except one small scratch on the screen.
Price very good. Cheapest of anywhere.”
Dear Valued Customer,
Thank you for your 4-star review! We appreciate your patience regarding the delay and will certainly work on improving our communication with customers.
We're glad to hear that the phone is in great condition, and we strive to offer the best prices available. If there's anything else we can assist you with, please feel free to reach out!
Best regards,
The Smart Cellular Team
“With Royal Mail the package arrived a day later. Otherwise, the phone was shipped in a well-wrapped package. Received it intact. Powered up neatly. No complain there. Still need to make sure the battery life. So far so good. Great shopping experience. Great job. 👍”
Dear Mustafizur,
Thank you for your fantastic 4-star review! We're delighted to hear that your phone arrived safely and was well-wrapped. It’s great to know that it powered up neatly too!
We appreciate your patience regarding the battery life, and we hope it meets your expectations. If you have any questions or need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Craig,
Thank you for the wonderful 4-star review! We’re thrilled to know that your phone exceeded your expectations and arrived promptly.
Your satisfaction means a lot to us, and we would be more than happy to welcome you back to shop with Smart Cellular anytime. If there's anything more we can do for you, please feel free to reach out!
Best regards,
The Smart Cellular Team
