“2 weeks since delivery...After lots of searching for a nearly-new iPhone 13 Mini I settled on Smart Cellular; their price (after including a £15 discount code) and 18 month guarantee made them the most competitive. I chose a Pristine condition model in the colour I wanted and to my delight received a brand new, unopened one. Loving my new phone, really. Questions I had between order and delivery were answered promptly and delivery was fine. The only issue was that the bonus accessory pack included with my purchase on Black Friday was not sent; they are dealing with this now and I'm confident this will be resolved. Would recommend.”
Dear JJ,
Thank you for your fantastic 4-star review! We're thrilled to hear that you found our pricing competitive and that your nearly-new iPhone 13 Mini arrived in pristine condition. It's always wonderful to know our customers are enjoying their new devices!
We also appreciate your patience regarding the bonus accessory pack and are committed to resolving this issue swiftly. Your support means a lot to us, and we're here if you have any further questions or need assistance.
Best regards,
The Smart Cellular Team
“Bit of a delay getting the phone. Guys, just let the customer know!!!. Phone is practically new except one small scratch on the screen.
Price very good. Cheapest of anywhere.”
Dear Valued Customer,
Thank you for your 4-star review! We appreciate your patience regarding the delay and will certainly work on improving our communication with customers.
We're glad to hear that the phone is in great condition, and we strive to offer the best prices available. If there's anything else we can assist you with, please feel free to reach out!
Best regards,
The Smart Cellular Team
“With Royal Mail the package arrived a day later. Otherwise, the phone was shipped in a well-wrapped package. Received it intact. Powered up neatly. No complain there. Still need to make sure the battery life. So far so good. Great shopping experience. Great job. 👍”
Dear Mustafizur,
Thank you for your fantastic 4-star review! We're delighted to hear that your phone arrived safely and was well-wrapped. It’s great to know that it powered up neatly too!
We appreciate your patience regarding the battery life, and we hope it meets your expectations. If you have any questions or need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Craig,
Thank you for the wonderful 4-star review! We’re thrilled to know that your phone exceeded your expectations and arrived promptly.
Your satisfaction means a lot to us, and we would be more than happy to welcome you back to shop with Smart Cellular anytime. If there's anything more we can do for you, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re pleased to hear that you found the purchasing process easy and that everything met your expectations.
Your feedback is invaluable to us, and we’re always here to assist you. If you have any questions or need further assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“The iPhone 11 that I ordered was in pristine condition as described. I was made aware of delivery status at all stages and am completely satisfied with my purchase”
Dear Valued Customer,
Thank you for the fantastic 4-star review! We're thrilled to hear that your iPhone 11 arrived in pristine condition and that you were kept informed about the delivery status throughout the process.
Your satisfaction is our priority, and your feedback means a lot to us. If there's anything more we can do for you or if you have any questions, please feel free to reach out!
Best regards,
The Smart Cellular Team
“The phone supplied met all of my expectations. The price was good and the condition of the phone was indeed pristine, as requested. The only downside was the delay in dispatching the phone, but one can live with this sort of thing, especially during a very busy period for the company.”
“Bought an Apple iphone 14 in "good" condition. It's in excellent condition & my son is very happy. The only reason I didn't give it 5 stars was the delivery time was longer than I expected, I presumed next day - never presume!!”
Dear Valued Customer,
Thank you for your kind 4-star review! We're thrilled to hear that your son is happy with the iPhone 14 and that it exceeded your expectations in terms of condition.
We apologize for the longer delivery time than anticipated. We appreciate your understanding, and we'll certainly work on improving our shipping speed. If you need any further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“The process was easy & the phone seems in really good condition.
The 2-3 day delivery was actually 11 days.
It comes with "£20 of free accessories", which is actually a cheap generic USB-C charging cable and a small pin for opening the sim card slot. So not £20 worth. For an extra £13 you can upgrade the cable to a better one than the £20 free one.”
“This was my first experience of purchasing a used phone.
Nothing but praise for the complete process. Ease of ordering, good price and good condition.
The phone arrived on time, well packed and works as expected.
Happy to recommend Smart Cellular.”
Dear Valued Customer,
Thank you for the wonderful 4-star review! We’re thrilled to hear that your first experience purchasing a used phone was so positive. It’s great to know that you found the ordering process easy and that the phone arrived promptly and in good condition.
Your recommendation means a lot to us, and we truly appreciate your feedback. Should you have any further questions or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Hans,
Thank you for your fantastic 4-star review! We're delighted to know that your son is very happy with his iPhone and that it arrived in great condition.
Your satisfaction is important to us, and we truly appreciate your feedback. If there's anything more we can do to enhance your experience, please feel free to reach out!
Best regards,
The Smart Cellular Team
“So due to products being Xmas presents I have not fully tested them delivery was good and with in time frame advertised although it was left hanging out of the letterbox. Little disappointed with the box as I assumed it would be the branded product box which it wasn't”
Dear Scott,
Thank you for your 4-star review! We're glad to hear that the delivery met your expectations, even though the packaging was a bit of a letdown for you. We always aim for our products to arrive in a way that delights our customers.
Your feedback about the branding is invaluable, and we'll take it into consideration as we work to improve our packaging. If you have any other thoughts or questions, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Very happy with the phone quality and price. The only issue was that it took a couple of days longer to arrive than was specified. That being said, it was well packaged and my grandson was very happy with the quality.”
“Quick delivery for what appears to be a good condition phone. Order updates were given regularly. The phone has not yet been used so I cannot comment on the performance of it or battery life as yet but all good so far!”
Dear Duncan,
Thank you for your 4-star review! We're pleased to hear that your phone arrived quickly and in good condition. Regular order updates are part of our commitment to keeping you informed, and we're glad you found them helpful.
We hope you'll enjoy using your phone once you get the chance! If you have any questions or need assistance in the future, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“It took about 3 weeks for delivery of my phone and a few incorrect messages to say that it was on its way when it wasn’t but I am sure in part down to the time of year. The phone though is just as ordered and described so many thanks for that!”
“Bought an iPhone 14 for my daughter. It arrived promptly and in very good condition. I was so impressed I bought a second one for my other daughter, however, this time it's been a week and still waiting. Chat box was not able to provide ETA but were present”
Dear Ana,
Thank you for your wonderful 4-star review! We're thrilled to hear that the iPhone 14 arrived promptly and in great condition for your daughter.
We sincerely apologize for the delay with your second order. We understand how important timely deliveries are, and we're actively working to resolve any issues. Please feel free to reach out if you have any questions or need further assistance while you wait.
Best regards,
The Smart Cellular Team
“Smart Cellular supplied my order in very prompt time and the price was very competitive. The product arrived in very good condition as stated and the after sales service has been exceptional.
I would recommend Smart Cellular to my friends and family and I would definitely buy from them again.”
Dear Valued Customer,
Thank you for the fantastic 4-star review! We’re thrilled to hear that your order was fulfilled promptly and you found our prices competitive. It’s great to know that the product arrived in excellent condition, and we truly appreciate your kind words regarding our after-sales service.
Your recommendation to friends and family means a lot to us. Should you have any further inquiries or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Paul,
Thank you for the wonderful 4-star review! We're delighted to hear that you found our selection of phones to be good and our prices competitive. It's great to know that our communication met your expectations and that your order was delivered on time and well packaged.
Your support means a lot to us, and we look forward to serving you again in the future! If there's anything more we can do to enhance your experience, please let us know.
Best regards,
The Smart Cellular Team
