“Excellent deal, quality product and great price. Everything was as advertised, if not better. There was a lack of communication initially on order and I did have difficulty contacting, but I did eventually receive an email and from then on everything progressed as described. Would definitely reuse.”
Dear Gary,
Thank you for your thoughtful 4-star review! We're thrilled to hear that you found our deal to be excellent and that the product exceeded your expectations.
We apologize for the initial communication hiccup and appreciate your patience during that time. We're glad everything progressed smoothly after our follow-up. Your satisfaction means a lot to us, and we're looking forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I would recommend Smart Crllular, this is the second time I have used them. The product is as description. Only slight issue, no update of when despatched, so got a bit concerned, contacted them on delivery date and was issued same day, can only think post Christmas.”
Dear Suzy,
Thank you for your thoughtful 4-star review! We're thrilled to hear that this is your second experience with Smart Cellular and that the product met your expectations.
We sincerely apologize for the lack of shipping updates and any concern that may have caused. This time of year can indeed lead to delays in communication, but we're glad we were able to assist you on the delivery date. Your feedback is invaluable to us, and we appreciate your understanding. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I ordered an refurb iPhone 16 pink on 31st Dec had issues getting one delivered as after I ordered was told they were having problems getting the pink iPhone 16’s I then cancelled the order after making a few calls on 10th Jan and then received an email to say that it had been despatched, arrived the following day but it was a blue iPhone 16 not a pink as ordered but we decided to keep the blue iPhone 16 as my husband was going to be ordering one soon, the service wasn’t great but to be honest the blue phone we received was in excellent condition, Smart Cellular do have good reviews as a company so mine was just bad luck but I would order again from them”
Dear Lisa,
Thank you for your thoughtful 4-star review! We're sorry to hear that there were challenges with your order, but we appreciate your understanding and patience throughout the process.
It's great to know that you found the blue iPhone 16 to be in excellent condition. Customer satisfaction is extremely important to us, and your feedback helps us improve our services. We’re grateful for your continued trust in us and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“Excellent deal, quality product and great price. Everything was as advertised, if not better. There was a lack of communication initially on order and I did have difficulty contacting, but I did eventually receive an email and from then on everything progressed as described. Would definitely reuse.”
Dear Valued Customer,
Thank you for your excellent 4-star review! We're delighted to hear that you found the deal, product quality, and price to be better than expected.
We apologize for the initial communication hiccup, but we’re glad to know everything progressed smoothly afterward. Your feedback is invaluable and helps us enhance our service. We appreciate your willingness to shop with us again and look forward to serving you in the future!
Best regards,
The Smart Cellular Team
“The phone is as described ( excellent condition) and is working very well. I thought I was getting next day delivery ( advertised on the website?) but it took about a week. I had a question regarding the colour of the phone which customer services helped me with. Overall I am very satisfied with the phone .”
Dear Judith,
Thank you for your wonderful 4-star review! We're glad to hear that your phone is in excellent condition and is working well for you. We apologize for any confusion regarding the delivery time, as we strive for transparency in our communication.
We're also pleased that our customer service team could assist you with your inquiry about the phone's color. Your satisfaction is important to us, and we appreciate your feedback! We look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“Initially it was a bad experience because of late delivery for Christmas. As it happens delivery was Christmas eve, so as promised. But I already had to buy else where.
Return was straight forward. Refund a little slow but ok. Customer service communication was very good. Phone was very good condition”
Dear Valued Customer,
Thank you for your detailed 4-star review! We sincerely apologize for the initial delivery delays and truly appreciate your understanding. It’s great to hear that the return process was straightforward and that our customer service team was able to assist you effectively.
We’re glad to know that the phone was in good condition and hope it meets your expectations. Your feedback is invaluable to us as we strive to enhance our services. We look forward to the opportunity to serve you again in the future!
Best regards,
The Smart Cellular Team
“This is the second time I’ve used Smart Cellular, the product came swiftly and looks exactly how described. I haven’t set it up yet but I am happy with the service. It did come a day late but I think that’s more to do with after Christmas purchases as opposed to company. If everything is okay once set up, I will be very happy and for any further/future requirements, I will try Smart Cellular first 😃”
Dear Suzy,
Thank you for your lovely 4-star review! We're glad to hear that you had a positive experience with our service and that your product arrived swiftly and as described.
We appreciate your understanding regarding the slight delay after Christmas; many factors can influence delivery during that busy time. Once you set up your product, we hope it meets your expectations! Should you have any questions or need assistance in the future, we're here to help. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're thrilled to hear that you received excellent service and are happy with your product.
It's great to know that the delivery met your expectations as well. If you have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Ordered my second iPhone from Smart Cellular and wasn’t disappointed with the pristine condition the iPhone 12 arrived it! However, I’d also ordered an Apple box as it was a Christmas present, and this never arrived and after several calls and emails it transpired that they were experiencing issues getting such accessories out on delivery before Christmas. Just wish they had been straight up front about such issues and not left me believing it was going to show up. Eventually I agreed to have a refund - but still awaiting the free gifts of a wireless charger though.”
Dear Tony,
Thank you for your thoughtful 4-star review! We're glad to hear that your second iPhone arrived in pristine condition and met your expectations.
We sincerely apologize for the inconvenience regarding the Apple box and the delays in communication. Transparency is important to us, and we appreciate your feedback; it helps us improve. We're working on resolving the issues with accessories and will ensure your refund is processed promptly.
Rest assured, your free gift, the wireless charger, is on its way. If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your understanding and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Easy to order online. There was a delay getting the phone to me within the specified time frame but that time period covered Christmas and New Year so perhaps understandable in the circumstances. I was kept updated via email. The phone itself when it arrived was absolutely immaculate. It was supposed to be in excellent condition and that’s exactly what I received. Very pleased with the product.”
Dear B,
Thank you for your thoughtful 4-star review! We're glad to hear that you found the online ordering process easy and that you were kept updated throughout the delivery process, especially during the busy holiday season.
It's wonderful to know that your phone arrived in immaculate condition as expected. Your satisfaction is important to us, and we appreciate your understanding regarding the delay. If you have any further questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your kind words about our customer service and are glad to hear that we were prompt in addressing any delays you experienced.
Our team works hard to provide good value and efficient solutions, so your feedback is truly appreciated. We're here to help whenever you need us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Web site simple to use easy transaction.
Product as expected.
Delivered outside time frame promised but it was the week before Christmas so forgiven. Would l buy from them again Yes 100 %”
Dear Adrian,
Thank you for your great 4-star review! We're delighted to hear that you found our website easy to use and the transaction straightforward.
We appreciate your understanding regarding the delivery timing, especially during the busy holiday season. It’s wonderful to know that you’d choose us again without hesitation!
If you need anything in the future or have any questions, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I dropped my old phone and urgently need to renew it. I found smart cellular online ordered one and it arrived promptly. It was nearly new condition for a reasonable price”
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're happy to hear that you found your new phone in nearly new condition and that it arrived promptly.
Your satisfaction is important to us, and it’s great to know we could help you out in a time of need. If you have any questions or need further assistance, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“The phone took a while to arrive, so don't expect a next day delivery. Order early and you won't be disappointed. However I still haven't received the original box that I ordered with the phone. I ordered on the 3rd of December for a Christmas present. Not a massive issue as I just purchased another box from a different seller, in time for Christmas. But I'm having issues getting a refund for the box I ordered with the phone. May be worth considering getting a box from another seller if you want it quickly.”
Dear Andy,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the delivery time and understand that timely arrivals are important, especially during the holiday season. We're glad to hear that you found a solution for the box.
Regarding your refund issue, we certainly want to assist you in resolving that as quickly as possible. Don’t hesitate to reach out to our customer service team for any further support.
Your insights are invaluable, and we’re here to help if you have any more questions!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We're glad to hear that one of your iPhone 13s arrived on time and in good condition.
We understand that waiting for the second one can be a bit frustrating, and we appreciate your patience during this time. If you have any questions or need assistance regarding your order, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your kind 4-star review! We’re thrilled to hear that you had a great experience with our customer service and that your phone arrived quickly. It’s wonderful to know that you found the best price and that the phone is in pristine condition!
Your recommendation means a lot to us. Should you need any assistance or have questions in the future, please don’t hesitate to get in touch.
Best regards,
The Smart Cellular Team
Dear Robbie,
Thank you for your great 4-star review! We're thrilled to hear that your phone is working perfectly and looks almost new. It's always wonderful to make someone's special occasion a bit brighter, even if it's a belated gift!
Your happiness is important to us, and we truly appreciate your feedback. If you ever have questions or need support in the future, just let us know!
Best regards,
The Smart Cellular Team
“Ordered phone in unlocked pristine condition. Unfortunately, when the phone arrived it was locked but pristine. Emailed the company and received a prompt response. Ordered a second identical phone, which again arrived promptly, in pristine condition and works beautifully.”
Dear Customer,
Thank you for your thoughtful 4-star review! We're happy to hear that the second phone arrived promptly and in pristine condition, and that it's working beautifully for you.
We sincerely apologize for the initial issue with the first phone being locked, but we’re glad our customer service team was able to respond promptly. Your feedback helps us improve, and we appreciate your understanding.
If you need any further assistance, please feel free to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“Phone works really well but I was a little disappointed about the condition. Unfortunately customer support did not respond to any of my emails. Lucky my wife is over the moon with the S23 so that’s all that matters”
Dear Matty,
Thank you for your wonderful 4-star review! We’re delighted to hear that your phone arrived well-packaged and in excellent condition, just in time for Christmas. We appreciate your understanding regarding the slight delay in dispatch, as we do our best to handle peak times.
Your feedback means a lot to us, and we’re here to help if you have any further questions or need assistance in the future.
Best regards,
The Smart Cellular Team
