“I have recently made a purchase from them and I am very happy with it. Prices are so good. Customer service was friendly throughout and also delivery of my order was quick. I will defo recommend this to my friends..
10/10”
“Do not sell your phone with this company. I got a high for my iPhone and sent it to them and they actually lost my phone in their warehouse and when they eventually found my phone they made bs and said my phone wasn’t working and lowered the price a lot. It took me almost 10 days to get through to someone to get my phone sent back to me and then they wanted me to pay Post & package! Customer service 0 stars! Think again if u want to use this company!”
“Customer service diabolical as can be seen in the chat transcript and emails. Took forever to answer and then in appalling English and unfinished sentences. I also had an email saying delays were due to Covid and the recorded message when telephoning also blamed Covid for there being no available to answer (it is 2023). I ordered a red phone which should have been delivered within a few days, today after nearly 2 weeks of trying to trace my order (having paid £700) I received a call saying there was only blue. I am not really that bothered about the colour but was so disgusted with the whole experience that I have requested my order be cancelled. I just hope this is dealt with more efficiently and my money is refunded forthwith.”
“I can’t complain at all with this product, it came before the due date, the phone works perfectly and is in the condition is said it would. I am very satisfied with my purchase”
“Price very competetive and the 18 month warranty is better than most.
The phone is as described - pristine. Delighted with it.
Arrived on estimated date - and there was even a Crunchie in the box.
Very happy.”
“Said phone had been dispatched 2 days later Said they hadn't got white that I ordered only black then they had extended delivery times took over a week for delivery. Paid £40 extra for pristine condition no scratches. I ended up with a black phone 4 scratches on screen and definitely not in the 2 days as advertised on website. Customer service are diabolical only answer when they want...would not recommend and would not use again”
“Very happy with the phone itself, what would give the last star was if the volume ports were cleaned out there was some gunk in them and I like to feel that the phone is fresh. Also if it came in a iPhone box that would be extremely pleasing to see and makes it easier to give as a gift. Other than that extremely pleased with the response times and delivery times and the phone itself looks high quality, haven’t experienced any problems so far which is a great sign. Thanks”
Thank you for taking the time to rate Smart Cellular with 4 stars. We appreciate your feedback and are delighted to hear that you are very happy with the phone itself. We apologize for any inconvenience caused by the gunk in the volume ports and assure you that we will address this matter to ensure that all phones are fresh upon delivery. Your suggestion about packaging the phone in an iPhone box is duly noted, and we'll consider it for future improvements. We're glad to know that you are extremely pleased with our response and delivery times, as well as the overall high quality of the phone. Thank you for your trust and support. Should you encounter any issues in the future, feel free to reach out to us.
“I ordered a 128gb iPhone 13pro which arrived promptly once I had been notified it was available in the condition I had requested. The phone was like new and is functioning as expected. Would recommend”
Thank you for your wonderful 4-star review of Smart Cellular! We greatly appreciate your feedback. We're thrilled to hear that you had a positive experience with us. We take pride in delivering top-notch products and service, and we're glad that your 128gb iPhone 13pro arrived promptly and in the desired condition. It's fantastic to know that the phone is functioning perfectly and meeting your expectations. Your recommendation means a lot to us. If you need any further assistance in the future, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
“I bought a iPhone 11 I ordere a green they offered me a red one and I had to wait for over a wk to get a green one,I paid an extra £15 for what I thought was a excellent condition and when I got it every corner of the phone was back to the base material so I got in touch they said it’s the screen that should be excellent not the rest of the phone which I was expecting so I said can I return it for full refund and was told yes if I send phone back 1st class delivered before 1 pm and send them a email with the reciept which I did it took over 10 days to get refunded and they didn’t pay me a full refund they gave me my money less the postage and I got a part refund which was my postage so I got back intouch and was told they would sort it out I am still waiting over a month now so I got intouch with PayPal who I paid with to get the money I was short I would never buy from these again I ended up going to cash converters and I could see the pictures of the phone I was buying and I even phones them and asked more questions about it before I purchased the phone I even got the original box charger everything that comes with the phone and a years warranty”
Thank you for your 4-star rating and for taking the time to review Smart Cellular. We appreciate your feedback. We apologize for any inconvenience caused by the longer than expected delivery time. However, we are glad to hear that the phone arrived as described and is in full working order. We hope you enjoy using your new device. Should you encounter any issues or have any further feedback, please don't hesitate to reach out to us. Thank you for choosing Smart Cellular!
“Don’t buy from this company all the orders are late more then 2 weeks.
Items damaged as well
They are rude when you try to call them and talk with them”
