“Terrible service, slow payment and changed the price agreed.
We agreed a price for a brand new, unopened device. Upon receipt, Smart Cellular contacted to say they would only pay 15% lower than the agreed price, but wouldn't tell me why. After some back and forth I settled on around 10% lower. It was a brand new and unopened device so it couldn't have been a condition issue.
Anyway, then it took around two weeks to get paid. I chased multiple times and was given excuse after excuse. Promises of payments and calls that never arrived. I would save yourself some time and use a more established service in the future.”
Dear Customer,
We need to, and have the right to ask for documents before we can proceed with the payment, as this is to ensure that the device is legally yours and that you agree to sell it to us, according to our terms and conditions.
We use it to confirm that the device has not been stolen, is not under any current contract with a network provider, as well as that the device was not provided by a corporation for business use.
In your case we were unable to verify the legitimacy of your purchase, this is why we had to lower down the amount we can offer for your device, as buying such a device comes with risk for the consumer and the business, and therefore we need to get an insurance to protect ourselves.
Warm regards!
“The phone (Apple iPhone 12 mini) I purchased from Smart Cellular was in immaculate condition - I honestly couldn't tell it wasn't brand new! There were a few minor comms glitches between order and delivery, however, hence removing a star from my rating!”
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and your support. We are thrilled to hear that the Apple iPhone 12 mini you purchased from us was in impeccable condition. Our goal is to provide high-quality devices that are as good as new, so we're glad you couldn't even tell it wasn't brand new!We apologize for any minor communication glitches you experienced during the order and delivery process. We always strive to provide smooth and efficient service, and we take your feedback seriously. If there's anything we can do to improve in the future, please don't hesitate to let us know.
Once again, thank you for your review and for choosing Smart Cellular. We hope you enjoy using your new iPhone to the fullest!
“Smart Cellular supplied a refurbished i phone which looked as new. It was straightforward to install the settings and my existing sim card.
The only negative point was the delayed delivery.”
Dear Morgan,Thank you so much for rating Smart Cellular with 4 stars! We truly appreciate your feedback and are grateful for your support.
We're thrilled to hear that you had a positive experience with us. Smart Cellular takes pride in providing refurbished iPhones that have the appearance of new devices. We always strive to ensure that our customers receive smartphones in excellent condition.
We are also glad to know that the installation process was straightforward for you. Our goal is to make it as easy as possible for users to set up their new devices, including transferring their existing sim card.
However, we apologize for the delay in delivery. We understand how important it is for our customers to receive their orders promptly, and we are constantly working to improve our shipping processes to avoid any delays in the future.
Thank you once again for your feedback and for choosing Smart Cellular. We hope you continue to enjoy your new iPhone. If there's anything else we can assist you with, please don't hesitate to reach out to us.
Best regards,
[Your Name]
Smart Cellular Team
Thank you so much, Leo, for giving Smart Cellular a fantastic 5-star rating! We are thrilled to hear that you had a great experience with our services. We truly appreciate your support and trust in our brand.We are also glad to know that you found the price of our phone to be pretty good, considering its release date. At Smart Cellular, we strive to provide high-quality products at affordable prices, ensuring that our customers receive the best value for their money.
Once again, thank you for your amazing rating and kind words. We look forward to serving you again in the future and delivering even more exceptional experiences.
Dear George,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and feedback.
We are delighted to hear that you had an exceptional experience with us. Your satisfaction is our utmost priority and we strive to provide nothing but the best for our valued customers.
We are especially thrilled to hear that you were impressed with our delivery speed. "Exceptional delivery speed! Ordered my new mobile phone and received it in record time" is music to our ears! We make it a point to ensure that our customers receive their orders swiftly and hassle-free.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Warm regards,
Dear Andrew,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you found our service and product to be exceptional. It's fantastic to know that you were pleased with the excellent condition of the iPhone 12 at such a fantastic price.
We greatly value your recommendation and are grateful that you would consider referring our site to your friends and family. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular!
Best regards,
Dear Nathan,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your kind words and your support.
We are thrilled to hear that the phone came in excellent condition as advertised. Ensuring the utmost satisfaction of our customers is always our top priority, so it brings us great joy to know that we met your expectations.
Thank you again for taking the time to leave us such a positive review. Your feedback means a lot to us and serves as a motivation for our team to continue delivering exceptional service to all our valued customers.
Should you have any further inquiries or need assistance, please do not hesitate to reach out to us. We are always here to help.
Warm regards,
Thank you so much for taking the time to rate Smart Cellular with five stars! We greatly appreciate your kind words and positive feedback. It's wonderful to hear that you found our service to be great and our prices to be competitive.
At Smart Cellular, we strive to provide the best possible customer experience, and your satisfaction is our ultimate goal. We value your loyalty and look forward to serving you in the future.
Once again, thank you for choosing Smart Cellular and for your excellent rating!
Best regards,
“Bought an iphone 11 at a really good price from Smart Cellular. The condition was genuinely pristine. I couldn't tell that it was pre-owned! Very happy with my purchase.”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you had a positive experience with us. It's wonderful to know that you found an iPhone 11 at a great price and in pristine condition. Our team takes pride in delivering high-quality pre-owned devices that meet our customers' expectations. We appreciate your business and hope you enjoy your new purchase. If you need any assistance in the future, please don't hesitate to reach out.
“I was searching for an I-phone XS and noticed that some other places did not use the original Apple battery. I found searching online the exact I-phone i wanted at a really good price too. I sent an email asking if it came with an original Apple battery, i was told yes it did so i placed an order. I got an extra 15% off in the sale which was great.
It arrived today and is lovely and looks really nice, the condition is as stated-pristine.
Thank you”
Dear Dan,Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you had a great experience with us and that you were satisfied with your purchase of the I-phone XS.
We take pride in offering products with genuine Apple batteries, and we are glad that you found exactly what you were looking for at a fantastic price. Our team is always committed to providing not only great deals but also maintaining the quality our customers expect.
We're delighted to know that your order arrived promptly and in pristine condition. Your satisfaction is our top priority, and we are grateful for your trust in us. If you need any further assistance or have any questions, please feel free to reach out to us.
Thanks again for choosing Smart Cellular, and we hope you continue to enjoy your new I-phone XS!
Best regards,
Thank you so much for giving Smart Cellular a 5 star rating! We are delighted to hear that you had a great experience with us. Your feedback is highly appreciated. We're glad to know that you found our service to be very good and that your purchase was in excellent condition as described. Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Smart Cellular!
“AVOID THIS COMPANY
Ordered an refurbished iPhone from them. This took ages to be delivered to the point I rang and cancelled as they could not give me a delivery date (it was always by next week) then suddenly got a text from royal mail saying my package would be delivered next day. The phone did come but not in the condition I ordered or the colour. Emailed to explain this and they offered me to return for a refund and would refund me the postage if I sent proof. Sent next day and emailed the proof, and they sent me my postage back. Royal mail tracker shows it to be delivered but after 2 months of it being sent I'm still yet to receive a refund. We are being told it's been escalated but nothing has come of this. Will now be going through my bank and speaking to trading standards about this matter. We have all email proof of this as they will only discuss through email.”
Dear Walker,Thank you so much for taking the time to provide us with your feedback about your recent experience with Smart Cellular. We truly appreciate your honesty and willingness to share your concerns with us.
First and foremost, we want to sincerely apologize for the delay in the delivery of your refurbished iPhone and the subsequent inconvenience caused by the mismatched condition and color. We understand how frustrating this must have been for you.
We're glad to hear that you reached out to us via email and that we were able to offer you a refund for the phone and the reimbursement for the postage. However, we deeply regret that there has been a delay in processing your refund. As you mentioned, we have escalated this matter internally and are actively working on resolving it as soon as possible.
We understand that waiting for a refund for such a long period of time is unacceptable, and we want to assure you that we are doing everything in our power to rectify the situation. Your satisfaction is of utmost importance to us, and we will continue to work proactively until this matter is fully resolved.
In the meantime, we kindly ask for your patience and assure you that we will keep you updated on the progress. We value your loyalty and would like to know how we can make things better for you moving forward. If there is anything specific you would like us to address, please do not hesitate to let us know.
Once again, we apologize for the inconvenience caused and appreciate your understanding. We look forward to resolving this matter promptly and restoring your faith in our services.
Warm regards,
Jeff S
Customer Relations
Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are glad to hear that you found our phone to be of great quality, just as described in the product description. We apologize for any delays you experienced with the delivery, as the Christmas period can sometimes cause slight delays. However, we always strive to communicate with our customers and keep them updated on any possible delays. Thank you once again for choosing Smart Cellular and we hope to serve you again in the future!
“I purchased an iPhone 13 Max Pro, Smart Cellular had them at the best price and were offering the best trade-in price too. The order was placed just after boxing day and was caught up in the high demand, when i emailed to find out where why it was delayed, customer services were very prompt in calling me within a couple of hours. The phone was purchased as "good" condition and arrived as expected, my only complaint was that it hadn't been completely wiped, which i did myself.”
Dear Si, Thank you for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are glad to hear that you had a positive experience with your purchase of the iPhone 13 Max Pro. We take pride in offering the best prices and trade-in offers to our valued customers.
We apologize for the delay you experienced due to the high demand after boxing day, but we are delighted to hear that our customer services team promptly addressed your concerns.
We appreciate your feedback regarding the condition of the phone upon arrival. We will make sure to improve our quality control processes to ensure that all devices are completely wiped before delivery.
Once again, thank you for choosing Smart Cellular. We value your business and hope to serve you again in the future.
Best regards,
[Your Name]
“I got an iPhone 13 Pro for an amazing price. iPhone literally looks like it came straight from the Apple shop on how new it looks. Will be purchasing again.”
Dear [Reviewer's Name],Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your positive feedback and are thrilled to hear about your experience with us.
We are delighted that you got an incredible deal on an iPhone 13 Pro. Our team at Smart Cellular is committed to offering our customers the best prices possible. It brings us joy to know that the iPhone you received looks just like it came straight from the Apple shop, showcasing its exceptional quality.
Your satisfaction is our top priority, and we are truly grateful for your trust in our products and services. We look forward to serving you again in the future and providing you with another outstanding purchase experience.
Thank you for choosing Smart Cellular!
Best regards,
[Your Name]
“I selected and paid for an iPhone 13 in pristine condition, which according to the website should have no scratches on the screen, this was not the case with this phone.
I have sent two emails outlining this issue without a reply. I have now decided to return it for a refund.”
Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We sincerely appreciate customers like you who let us know about their concerns.
First and foremost, we want to apologize for the inconvenience caused by receiving an iPhone 13 in less than pristine condition, especially when our website clearly states there should be no scratches on the screen. This is certainly not up to our usual standards, and we deeply regret any disappointment this may have caused you.
We understand that you have already reached out to us via email twice regarding this issue, and we sincerely apologize for not responding promptly. We strive to provide excellent customer service, and in this instance, we fell short. Our team is currently looking into why your emails did not receive a timely response, and we will ensure that this does not happen again in the future.
In order to resolve this matter and make things right, we would like to offer you a refund for the iPhone 13 you received. We apologize for any inconvenience you may have faced in returning the phone, and we assure you that our refund process will be hassle-free.
We value your trust in our company and want to express our gratitude for bringing this issue to our attention. Your
Thank you so much for taking the time to provide a 5-star rating for Smart Cellular! We truly appreciate your feedback and we're thrilled that you had a great experience with us. We strive to deliver high-quality products, and it's wonderful to hear that you are satisfied with the quality of the product that arrived. We're grateful to have you as a happy customer. Should you have any further questions or need any assistance, please don't hesitate to reach out. Thank you again for choosing Smart Cellular!
Dear J,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted that we were able to provide you with a renewed phone within just a few days, and at a good price. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
Thank you once again for choosing Smart Cellular. We hope to continue serving you with the same level of excellence in the future.
Warm regards,
[Your Name]
Dear Sylvia,Thank you so much for your amazing 5-star review of Smart Cellular! We truly appreciate your support and are thrilled to hear that your grandson is over the moon with his new device. It's great to know that our products are bringing joy and are in immaculate condition.
Once again, we are grateful for your positive feedback and for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
[Your Name]
“The phone was in excellent condition and appears to have a good battery life. The only problem was the length of time it took for the phone to arrive. I ordered on 10 December and it arrived on 8 January. They did email to apologise for the delay.”
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback.
We are glad to hear that the phone arrived in excellent condition and has a good battery life. We always strive to provide our customers with high-quality products.
We apologize for the delay in the delivery of your phone that you experienced. We understand how frustrating it can be to wait longer than expected. Rest assured, we are constantly working on improving our shipping process to ensure a faster and smoother delivery for our valued customers. We also appreciate your understanding and email of apology from our team.
Thank you again for choosing Smart Cellular. We hope to serve you even better in the future.
Best regards,
[Your Name]
