“Absolutely shocking company to be honest! Ordered iPhone 11 Pro Max for my daughter in gold with apple box that payed extra for! Well to start off with it turned up a day late thick wasn’t a issue… but now I have it it’s not the right colour it’s came in silver when ordered specifically gold, the apple box I payed for didn’t come instead a cardboard box with the pin for taking SIM card out was pressed into the back of phone in the packaging shock
Had damaged the back of the phone !!! I’d definitely not recommend this company and would warn you to avoid if I was you! Absolutely fuming what a joke of a company should be ashamed!”
Hi there,
We’re sorry to hear about the inconvenience caused. Please contact our support team at sales@smartcellular.co.uk with your order number and any photos of the item. We’ll prioritise your case and arrange a replacement or refund as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Perfect purchasing experience. However the warranty process is flawed and ridiculous. Took twenty onedays to obtain returns label. then ten days to acknoeldege what was going to happen and then a further 14days and still no phone, We travel to Australia tomorrow and now without a phone! Each time I callled customer services I was either hung up on or the line cut or no answer at all. Mental a company can operate like this. Buyers be aware sales great aftecare awful!!”
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team with your order details. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Hi Serena,
Thank you for your wonderful review. We’re thrilled to hear you had an excellent experience with our service and that our products arrived in great condition and well packaged. We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re glad your phone arrived in pristine condition and that you’re happy with the 24-month warranty. We apologize for the inconvenience caused. If you need anything else, we’re here.
Warm regards,
Team Smart Cellular
Hi Glyn,
Thank you for your kind review. We’re glad to hear you’re happy with the service, delivery, and your phone. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Smart Cellular sadly let themselves down by promising a 2 day dispatch time but only did this after 10 days following several email & WhatsApp reminders that I sent & ultimately a demand to cancel the order if not dispatched to me within 24hrs. On the positive side when I did finally receive the iPhone I was quite pleased with its “excellent “ condition.”
Hi there,
Thank you for your review. We’re sorry to hear about the delay experienced. We’re glad the iPhone arrived in good condition, and we appreciate your patience. If there’s anything further we can assist with, please let us know.
Warm regards,
Team Smart Cellular
“Order placed for an iPhone 16e... Promise of 24 hour dispatch. Still waiting for the phone two weeks later. No response from customer service either. Absolute sham.”
Hi there,
We’re truly sorry for the inconvenience you’ve experienced. Please contact our support team with your order details (order number, shipping address) so we can proceed with the fastest possible resolution.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Very pleased with the phone, quick delivery. It’s a present so haven’t seen yet how it works. But this is the 4th time ordering and never any problems”
Hi there,
Thank you for your fantastic review. We’re thrilled you’re pleased with the service and quick delivery, and we’re glad our experience has been consistently reliable for you.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your wonderful review. We’re glad to hear you’re happy with the refurbished iPhone and that you find the price excellent. If you need any further assistance, we’re here to help.
Kind regards,
Team Smart Cellular
“I bought a Galaxy S23+ last week and chose Pristine condition. My phone arrived in two days and is absolutely flawless - I cannot find a mark on it. I can definitely recommend Smart Cellular.”
Hi Rob,
Thank you for your wonderful review. We’re thrilled your Galaxy S23+ arrived quickly in pristine condition and that you’re happy with it. We appreciate your recommendation. If you need anything else, we’re here.
Warm regards,
Team Smart Cellular
“Terrible experience bought an IPhone in « pristine » condition only to receive a heavily damaged device with scratches all over the screen. Not as advertised and totally dishonest behaviour. Stay away.”
Hi there,
We’re truly sorry for the inconvenience caused. Please contact our support team with your order details so we can proceed with the fastest possible resolution.
We’ll make this right.
Kind regards,
Team Smart Cellular
“When I reached a point where handling everything on my own was no longer possible, I realized I needed real experts who could guide me. That’s when a friend told me about xwaxt.com, and reaching out to them turned out to be an incredibly wise choice. Right from the start, their team made me feel supported — they listened, responded quickly, and stayed fully dedicated to finding the best solution for my situation. Their patience, professionalism, and genuine care took so much stress off me. I’m truly grateful for their help and the exceptional outcome they delivered.””
Hi Hiyry,
Thank you for your wonderful review. We’re thrilled that you felt supported from the start and that our team could guide you and reduce stress. We’re here anytime you need further assistance.
Warm regards,
Team Smart Cellular
Hi Douglas,
Thank you for your review. We’re glad you found the team friendly and that Tony & Ian could assist.
If there’s anything else we can help with, please let us know.
Warm regards,
Team Smart Cellular
“Ordered iPhone 14 (excellent condition rating) slightly cheaper than other sites, it came the phone casing was heavily scratched and also dented! - far from excellent condition. Returned the order and almost a month on still waiting on the refund despite chasing on countless occasions. I wouldn’t use again.
I now receive no response to my email requests for a refund, had to go through credit card protection”
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team with your order details and any photos of the damaged item. We’ll prioritise your case and arrange a resolution as quickly as possible, including processing your refund.
We’ll make this right.
Kind regards,
Team Smart Cellular
“If I could give 0 stars I would
DON’T SELL YOU PHONES TO THEM
after a about a week of heckling for the sell price they gave me a quote of less than the quote for 1 of the phones given
They will never give the price quoted online and the explanation wasn’t because of the condition but of something else which is incredibly missing”
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Hi Adrian,
Thank you for your review. We’re glad you found the website easy to navigate and that you experienced great speed service.
If there’s anything else we can assist with, please let us know.
Warm regards,
Team Smart Cellular
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team with your order details. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Went to sell my iPhone offered me way under market value. Now holding my phone for extra days as they keep coming back with other below market value offers. I just want the phone back asap. Was told upto 4 days then in the 4th day another offer made which was declined and now told another 4 days. 🤬🤦🏻♂️”
Hi there,
We’re truly sorry for the inconvenience caused. Please contact our support team with your order number and details of the offers you’ve received. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Good service. Phone was definitely not as described (should have been ‘pristine’ but it actually had multiple small scratches and one deep scratch on the screen, plus a small dent in the case). However, some prompt customer recovery to my complaint helped resolved the issue satisfactorily.”
Hi,
Thank you for your review. We’re glad the service was good and that our resolution helped address the issue satisfactorily. We’re sorry for the inconvenience caused.
If there’s anything more we can assist with, please let us know.
Warm regards,
Team Smart Cellular
Dear Marco,
Thank you for your 5-star review. We’re glad you found the ID checks thorough, communication clear, and dispatch fast. If there’s anything else we can assist with, please let us know.
Warm regards,
Team Smart Cellular
