skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 30,180 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 30,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Matt Phelan

Craig William Kneller

280

Anonymous

Anonymous // 01/01/2019

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English

“After paying for the event, I did not receive any email confirmation. I was then required to register an account to retrieve my tickets. I have checked my junk folder, yes”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Registering and setting up a Skiddle account before purchasing tickets is optional. You can purchase tickets through signing up as a guest, and we can send the ticket confirmation to your email. If you did not recieve the confirmation email the first time, you may have entered your email incorrectly. If this does occur, you can contact our support team and they will be able to assist you in retrieving your order. I hope this helps. TA Skiddle Customer Support

Posted 1 month ago

“The booking for Ramblin Roots Revue was fine but I lost over £200 for a festival called 'Midnight Sun' in Stornoway that was due to take place between 25 to 27 May 2023. I was in continual contact with Skiddle while receiving updates but ultimately I did not receive any refund. That was a shocking experience with Skiddle.”

Helpful Report

Posted 1 month ago

Hi Dunky, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, SA Skiddle Customer Support Team

Posted 1 month ago

“Flawless booking experience. I may be slightly biased because I managed to get a ticket to a 300 capacity Enter Shikari gig, but I refreshed at the right time and everything went smoothly.”

Helpful Report

Posted 1 month ago

Hi Andrew, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad to hear that you are enjoying using Skiddle! Have a lovely day! TA Skiddle Customer Support Team

Posted 1 month ago

“Found venue and simple to book and pay”

Helpful Report

Posted 1 month ago

Hi Sheila, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad to hear that you are enjoying using Skiddle! Have a lovely day! TA Skiddle Customer Support Team

Posted 1 month ago

“It was very easy to book ticket. Site recognised my phone number and took me straight to my account. All I had to do was fill in credit card details. All completed within minutes 😀”

Helpful Report

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad to hear that you are enjoying using Skiddle! Have a lovely day! TA Skiddle Customer Support Team

Posted 1 month ago

“i love skiddle aways a good place to get tickets and always safe and never a scam”

Helpful Report

Posted 1 month ago

Hi Olivia, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad that you are finding Skiddle user-friendly! Have a lovely day! TA Skiddle Customer Support Team

Posted 1 month ago

“kept saying they were sold out but they werent!”

Helpful Report

Posted 1 month ago

Hi there, Thanks for your feedback — we understand how frustrating that experience must have been. Ticket availability on Skiddle is managed directly by the event organiser, and once tickets are marked as sold out on the platform. We’d recommend keeping an eye on the event listing for any updates, or contacting the event organiser directly for the most accurate and up-to-date information regarding ticket availability. If you have any further questions, feel free to get in touch with our support team — we’re always happy to help. Best regards, TA Skiddle Customer Support

Posted 1 month ago

“Very quick software.”

Helpful Report

Posted 1 month ago

Hi John, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad that you are finding Skiddle user-friendly! Have a lovely day! TA Skiddle Customer Support Team

Posted 1 month ago

“Tried to book in just before 1pm for a 1-3 pm slot, but it had time expired. I was in the Hall but they could do nothing.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for feedback. All tickets on Skiddle are sold on a first-come, first-served basis unless otherwise specified. Due to high demand, tickets for popular events may sell out very quickly. We understand that it can be disappointing when tickets sell out, but unfortunately, as Skiddle is not the event organiser, we cannot confirm if additional tickets will be released. Have a great day! TA Skiddle Customer Support

Posted 1 month ago

“Easy purchase.”

Helpful Report

Posted 1 month ago

Hi Keith, Thank you for leaving a review. We are glad to hear that you had a positive experience using Skiddle! Have a great time at the event 🎉 TA Skiddle Customer Support Team

Posted 1 month ago

“Easiest way to purchase tickets + transparent upfront pricing”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. We are glad to hear that you had a positive experience using Skiddle! Have a great time at the event 🎉 TA Skiddle Customer Support Team

Posted 1 month ago

“Skiffle is a very easy platform to use to book and buy tickets.”

Helpful Report

Posted 1 month ago

“Paguei meu bilhete para Maio e não recebi”

Helpful Report

Posted 1 month ago

Hi Isaura, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try to get this resolved for you. I look forward to hearing from you, SA Skiddle Customer Support Team

Posted 1 month ago

“Excellent service 👏🏻 👍🏻 👌🏼 x”

Helpful Report

Posted 1 month ago

Hi Dezzie, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad to hear that you are enjoying using Skiddle! Have a lovely day! TA Skiddle Customer Support Team

Posted 1 month ago

Author didn't leave any comments.

Helpful Report

Posted 1 month ago

Hi Shaun, Thank you for leaving a review. We are glad to hear that you had a positive experience using Skiddle! Have a great time at the event 🎉 TA Skiddle Customer Support Team

Posted 1 month ago

“App was easy to use and very straightforward which is all you ask for”

Helpful Report

Posted 1 month ago

Hi Ioannis, Thank you for leaving a review. It is great to hear that you are finding Skiddle easy to use! Have a great time at the event 🎉 TA Skiddle Customer Support Team

Posted 1 month ago

“I really don't like having to download yet another App and clutter my phonr. I want to be able to print my ticket at the point of purchase. And i find that having an online ticket causes delays when the signal is weak and the network is congested.”

Helpful Report

Posted 1 month ago

Hi Simon, Thanks for your feedback — we understand your concerns. You don’t need to download an app to use Skiddle; tickets can be accessed via your email or browser. We recommend screenshotting or downloading your ticket in advance to avoid signal issues at the venue. I hope this helps. TA Skiddle Customer Support

Posted 1 month ago

“Bit surprised i cant print off the tickets at the time of purchase. As I've paid and its gone from my bank apart from an email, I've no proof of purchase. Also its down to me to print off the ticket when you decide its ok, therefore you have shifted the responsibility to the customer. Don't think that's right..”

Helpful Report

Posted 1 month ago

Hi William, Thanks for your feedback — we understand why this might feel frustrating. Your confirmation email acts as proof of purchase, and your tickets are securely stored in your Skiddle account as soon as the order is complete. In some cases, tickets are released closer to the event date — this is set by the event organiser and helps prevent fraud. You don’t need to print your tickets; they can be shown on your phone, and we recommend downloading or screenshotting them in advance to avoid any issues on arrival. TA Skiddle Customer Support

Posted 1 month ago

“Good sight”

Helpful Report

Posted 1 month ago

Hi Sandra, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad to hear that you are enjoying using Skiddle! Have a lovely day! TA Skiddle Customer Support Team

Posted 1 month ago

“Add far too many extra in booking fees”

Helpful Report

Posted 1 month ago

Hi Jason, Thank you for your feedback. Booking fees are applied to cover the costs of providing a secure ticketing service. We pay the full face value of your ticket to the event organiser, and the booking fee helps us cover the overheads involved in processing your order. The Rapid scan fee supports the systems used to dispatch your order or the technology used for scanning and validating your ticket at the event. It's clearly shown during checkout. I hope this helps. TA Skiddle Customer Support

Posted 1 month ago

skiddle is rated 4.4 based on 30,180 reviews