“Easy to use website quick transactions and you can pay a little extra incase you can’t go or things change to insure your ticket so you’ll get a refund, I’d highly recommend buying tickets from here I’ve been buying from here for years now”
“Only issue was I had to keep putting password in as kept saying that they didn't match. It would help to be able to see what was being typed in case there was a typo. Otherwise all good”
Posted 5 days ago
Hi Sue
Thanks for taking the time to leave your review and it was great to speak with you earlier today.
From our conversation, it sounds like it was the password you were having difficulties with, rather than the email address.
You suggested that the option to 'show password' would be useful, especially if you are unaware if you made an error or not.
I will pass this information onto our technical team for future improvements.
I hope this helps and have a great time at the event"
“Seems to like acquiring Personal Information !
No PayPal option !
Directs Customers to use their 'App', instead of simply providing PDF Tickets !”
Posted 5 days ago
Hi there
Thanks for taking the time to leave your review.
I just tried to give you a call on the number listed on your account but unfortunately, the number was not recognised, so I've sent you a direct message requesting further information.
Although we do love the accessibility of our app, we do appreciate that some customers may not want to download another app.
The option to download the PDF tickets is available within your confirmation email as advised in the following FAQ:
We will only ask for minimal personal information. As such we ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders.
Additionally, we don't use Paypal as a payment method as it doesn't offer us the flexibility we need should we need to issue you with a refund if your event is cancelled or postponed.
I hope this information helps and I hope you enjoy the event!
