skiddle Reviews

Name: skiddle
Rating: 4.42

4.4 Rating 17,448 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,448 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would be better if you accepted AMEX - especially for work purposes”

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Posted 1 day ago

“The payment process was not good- took 3,attempts and had keep starting from the beginning”

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Posted 3 days ago

“Getting your ticket is fine, they get 3 stars for the way they mess promoters about, and take huge commisions”

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Posted 5 days ago

Hi Jonathan, Thank you for leaving a review. I'm glad we could provide you well, are events are self-service listings, we can't control that side of our site unfortunately. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 days ago

“Over-complicated process”

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Posted 6 days ago

Hi Kevin, Thank you for leaving a review. Please may you expand on why you found the booking process to be over-complicated? Have a lovely day! LB Skiddle Customer Support Team

Posted 6 days ago

“A difficult experience no I phone and 3 reception and broad band locally weak”

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Posted 1 week ago

Hi Stephen, Thank you for your feedback, Ultimately, there is nothing that Skiddle can do surrounding this due to how it is an issue on your end rather than ours. I recommend purchasing tickets at home when you have a strong wifi connection. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 1 week ago

“It's ok but theres not much to be honest & too many spinning rides”

Helpful Report

Posted 1 week ago

Hi Adam, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AH Skiddle Customer Support Team

Posted 1 week ago

“Once ticket was bought, downloading the ticket from the email did not appear to work properly and was confusing. I wasn’t reassured that I had a ticket. On the door they had to look for my name on their app.”

Helpful Report

Posted 1 week ago

Hi Claudia, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. You could have contacted us with your order details to assist you with this query. We are available via phone, email and chat bot (help.skiddle.com). In future, please don't hesitate to contact our support team about accessing your tickets! Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 1 week ago

“Found it difficult to book tickets Confusing But got there in the end!!”

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Posted 1 week ago

Hi Irene, Thank you for leaving a review. I am sorry to hear that you had difficulty when purchasing your tickets but I am glad that you managed to get there in the end. If you're ever struggling to purchase your tickets again feel free to contact us at help.skiddle.com and one of my colleague will be able to assist with this. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 1 week ago

“The checkout process could have been improved by separating the numerous questions and options onto different pages. It's difficult knowing what you're opting into or out of when it's all splurged so close together. Separate pages would have given the physical and mental space to help the user understand each a bit better.”

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Posted 1 week ago

Hey Edward Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, AH Skiddle Customer Support Team

Posted 1 week ago

“Ok but on time limit so felt very pressured”

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Posted 2 weeks ago

Hi Erica, Thank you for your feedback. We apologise if you felt the time pressured you. This 8 minutes is a set time limit so that purchasing tickets is fair for all customers, and so tickets can be released if checkout is incomplete. We hope to see you booking through Skiddle in the future. IJ Skiddle Customer Support Team

Posted 2 weeks ago

“Easy to book, unfortunate that additional fees are added”

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Posted 2 weeks ago

Hi, Thank you for leaving a review. Glad you found our booking platform easy to use! Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 2 weeks ago

“The payment journey was not easy to navigate and took multiple attempts to get the multifactor authorisation code, then when I selected stay in touch like manic it worked without MFA. Needs working on”

Helpful Report

Posted 2 weeks ago

Hi, It is your bank which requires authorisation of payment, not Skiddle. They do this to ensure it is you trying to use your card. LEB Skiddle Customer Support

Posted 2 weeks ago

“Not enough time to sort payment!”

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Posted 2 weeks ago

Hey Bob, Thanks for leaving a review, We have an 8-minute timer when checking out to ensure that customers all have a fair chance at purchasing tickets and to avoid ticket-touting. In future, if you log into your account before going to the basket you will experience less difficulty when purchasing your tickets. Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 2 weeks ago

“Terrible, the facebook log in was broken so I had to use the guest route. However the app did pick up my tickets so that wwas good.”

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Posted 2 weeks ago

Hi, Thank you for leaving a review. Glad you found our app good to use. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 2 weeks ago

“Strange website, tickets won’t download and have to wait until 2 days before event to get barcode”

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Posted 3 weeks ago

Hi There, Thank you for leaving a review. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended and are unavailable to download until a specific date set by the promoter. For further information on this please visit the article below: Why can’t I see my barcodes yet? - https://help.skiddle.com/en/articles/5304403-why-can-t-i-see-my-barcodes-yet I hope this clarifies and have a lovely day! JR Skiddle Customer Support Team

Posted 3 weeks ago

“Buying the tickets was easy but I think you should allow people to refund tickets without being so strict on it . Paid nearly £30 and couldn’t even end up attending and wasn’t allowed to refund it because of the strict rules.”

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Posted 3 weeks ago

Hi There, Thanks for taking the time to leave a review. As agreed upon purchase, Skiddle's refund policy is as follows: refunds can only be offered if the event is cancelled or postponed. This is due to the funds belonging to the event organiser rather than Skiddle. As for Refund Protection, this is delivered by a third party company, TicketPlan, who have their own terms and conditions as agreed upon purchase. However, we are glad to hear you found the booking experience easy. Have a great day! IJ Skiddle Customer Support Team

Posted 3 weeks ago

“Logged in and could not book the early release tickets even though I logged in at release time. When I logged out and back in I had to buy 3rd release tickets which was more expensive. Then tried to charge to get me to add addition services on.”

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Posted 3 weeks ago

Hi There, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. IJ Skiddle Customer Support Team

Posted 3 weeks ago

“It was simple but not to a 75 year computer illiterate man”

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Posted 3 weeks ago

Hi Robert, Thank you for leaving a review. We try to make to make the site as accessible to use for all. If you can think of any suggestions to make it more user friendly you can contact us via help.skiddle.com. Have a lovely day! 🎉 IJ Skiddle Customer Support Team

Posted 3 weeks ago

“Everything easy to use”

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Posted 4 weeks ago

Hi John, Thank you for leaving a review. I'm glad you found our site easy to use! Have a lovely day🎉 CJ Skiddle Customer Support Team

Posted 4 weeks ago

“I was struggling to make an account and tried more than once, and I didn’t receive my booking confirmation until later in the evening of the day I booked. I booked tickets in the morning.”

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Posted 1 month ago

skiddle is rated 4.4 based on 17,448 reviews