Name: skiddle
Rating: 4.40

“Skiddle is a great site for standard bookings but when it comes to booking accessibility tickets and making arrangements for access needs it leaves an awful lot to be desired.”

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Posted 9 hours ago

“Experience was good,but could be simpler.”

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Posted 1 day ago

Hey , Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 1 day ago

“Easy to book but think it more fair to advertise the real price i.e include booking fee and extra 60p”

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Posted 2 days ago

Hey , Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 1 day ago

“You’ve got to make it easier for people to understand tickets and it’s like why does my ticket say Saturday only? It’s confusing. Apart from that it’s all good.”

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Posted 2 days ago

Hey , Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 1 day ago

“Not very easy to create an account on a mobile phone.”

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Posted 2 days ago

Hey , Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 1 day ago

“Everything is mostly great but,however you choose to frame it for everyone out here in the general public, the fact that you make extra money by charging for things that were once free is quite frankly disgusting. I am talking about things like booking fees (doesn't cost anything) sending people their tickets by email (email is free) and disguising a new cost under, wait for it, RapidScan. This we're told by you is to cover the cost of Scan tech, how much is that cost to you exactly? Because you are making a tonne of cash from charging everyone a RapidScan fee. And there is no chance the significant amounts of extra cash you're making is used to simply cover the costs of scanning. A 5 star experience that drops to 3 stars for cynical price manipulation of hard working customers. Enough already.”

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Posted 4 days ago

Hi, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. EA Skiddle Customer Support Team

Posted 1 day ago

“To retireve my ticket I needed to add the last digits of the card number used, I didn't use a card I paid by Paypal and no option to retireve my ticket was given for paypal.”

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Posted 6 days ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. TA Skiddle Customer Support Team

Posted 5 days ago

“Even though I chose to continue as a guest, I was unable to continue with my purchase without making a password. I don’t want an account!!!! I was then told I would immediately receive an email with my downloadable tickets attached. The email was there but it said the tickets won’t be available to download and print off the day before the event. Do why was I told they would be there? My experience would have been so much better if the information given was truthful.”

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Posted 1 week ago

Hi there, Thank you for your feedback. In order to prevent ticket touting and unauthorised duplication, your Rapidscan barcodes may be temporarily suspended. This action is taken by the event organiser and not Skiddle. As a result, Skiddle cannot release your tickets any earlier than the specified date and time listed in your order. Tickets will typically be available for download up to 1 day before the event. I hope this helps. TA Skiddle Customer Support Team

Posted 5 days ago

“It was a bit of a nightmare as the website went down for a while. My booking of tickets was important as I needed confirmation before booking the hotel I wanted where there was limited availability. Staff at central booking weren't aware of the problem with the website until I rang them.”

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Posted 1 week ago

Hi Keith, Thank you for your feedback. I can only apologise for the experience with the website but I am glad you were able to make your purchase for the event. It is great to hear that our staff were able to offer assistance and raise the issue. Have a great at time at the event! TA Skiddle Customer Support Team

Posted 1 week ago

“It didn’t state whether a ticket was needed for children.”

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Posted 1 week ago

Hi Linda, Thank you for taking the time to leave your feedback. Ticket prices and the number of tickets available are determined by the event promoters. Any queries related to ticket pricing or availability should be directed to them. I apologise for any inconvenience caused. TA Skiddle Customer Support Team

Posted 1 week ago

“Não aceitou meu pagamento pelo cartão Internacional da Wise... Tive que usar um alternativo.”

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Posted 2 weeks ago

Hey Alexandre, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 2 weeks ago

“Booking was fine but downloading the tickets was terrible! I clicked the email link to download a pdf, the page loaded, I assumed it contained the actual pdf and barcodes but no it was a page with links to each ticket individually (why??). Didn’t notice until I got to the venue, no signal, had to walk back towards home an extra 30 mins round trip to get enough bloody signal to download the individual tickets. Honestly was a nightmare and felt like a stupid way for Skiddle to do it. Also don’t say the link is to a pdf of the tickets if it’s not!”

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Posted 3 weeks ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 2 weeks ago

“Please accept Amex”

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Posted 3 weeks ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 2 weeks ago

“no confermation email,”

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Posted 3 weeks ago

Hi Kenneth, Thank you for your review. After receiving your feedback, I’m glad we were able to help resolve this query for you. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? Thank you in advance! EA Skiddle Customer Support

Posted 2 weeks ago

“Little bit expensive for outdoor Warrington tbh Maybe £25 would be more reasonable as not in the parr hall 🙁”

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Posted 3 weeks ago

Hey Shirley, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 3 weeks ago

“Very easy to use and book tickets on, however charging a delivery fee for online tickets seems ridiculous.”

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Posted 3 weeks ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. TA Skiddle Customer Support Team

Posted 3 weeks ago

“Payment window took time to load and failed with PayPal, so I had to go back and start again, this time using a credit card, which went through. The ticket price was bumped up by the fees, so check before paying.”

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Posted 1 month ago

Hi there, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. SA Skiddle Customer Support Team

Posted 4 weeks ago

“Needed Apple Pay!”

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Posted 1 month ago

Hi Nicholas, Thank you for your feedback. Apple Pay is one of the payment methods that Skiddle allows for purchases, as well as PayPal. If you have had an issue with finding how to use Apple Pay, contact one of our customer support teams, and we will be able to assist you further. I hope this helps. TA Skiddle Customer Support

Posted 1 month ago

“After paying for the event, I did not receive any email confirmation. I was then required to register an account to retrieve my tickets. I have checked my junk folder, yes”

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Posted 1 month ago

Hi there, Thank you for your feedback. Registering and setting up a Skiddle account before purchasing tickets is optional. You can purchase tickets through signing up as a guest, and we can send the ticket confirmation to your email. If you did not recieve the confirmation email the first time, you may have entered your email incorrectly. If this does occur, you can contact our support team and they will be able to assist you in retrieving your order. I hope this helps. TA Skiddle Customer Support

Posted 1 month ago

“I really don't like having to download yet another App and clutter my phonr. I want to be able to print my ticket at the point of purchase. And i find that having an online ticket causes delays when the signal is weak and the network is congested.”

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Posted 1 month ago

Hi Simon, Thanks for your feedback — we understand your concerns. You don’t need to download an app to use Skiddle; tickets can be accessed via your email or browser. We recommend screenshotting or downloading your ticket in advance to avoid signal issues at the venue. I hope this helps. TA Skiddle Customer Support

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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