skiddle Reviews

Name: skiddle
Rating: 4.39

4.4 Rating 32,302 Reviews

88 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 32,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 19th September 2026

Kenneth Sterling Charles

289

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the ticket protection, without realising that the terms to be able to claim ticket money back were incredibly strict. And there’s no way to get a refund for it.”

Helpful Report

Posted 3 days ago

Hi there, Thank you for your feedback. The qualifications for a refund to be processed under your refund protection are made clear to you at the time of purchasing your refund protection. You also agreed to the terms and conditions set by TicketPlan, which stated that there were certain conditions that needed to be met. I hope this helps to clarify. TA Skiddle Customer Support Team

Posted 1 day ago

“I don't like the policy of download the day or two days before an event, many events need to stay over and travel a day or two prior to the event so that means being forced to really on mobile devices and signals which can be very difficult especially at festivals and places with poor coverage, not to mention the risk of low battery or loss of phone, I prefer to print paper copies or download to my phone a day or two before to prevent issues as mentioned, I really hate Skiddle for this, also preventing resale if I have to cancel”

Helpful Report

Posted 5 days ago

Hi John, Thank you for your feedback. In order to prevent ticket touting and unauthorised duplication, your Rapidscan barcodes may be temporarily suspended. This action is taken by the event organiser and not Skiddle. As a result, Skiddle cannot release your tickets any earlier than the specified date and time listed in your order. I hope this helps clarify. TA Skiddle Customer Support Team

Posted 1 day ago

“Why am I reviewing how to buy a ticket?”

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Posted 5 days ago

“Early bird tickets disappeared so quickly, there were a few of us trying at the same time and none of us got! Luckily decided to try the tickets that were meant to be released on Friday!”

Helpful Report

Posted 5 days ago

Hi Jenni, All tickets on Skiddle are sold on a first-come, first-served basis unless otherwise specified. Due to high demand, tickets for popular events may sell out very quickly. We understand that it can be disappointing when ticket types sell out. Skiddle acts as a middleman between event promoters and customers. The promoters are responsible for adding tickets to our platform, determining ticket types, and setting ticket quantities. I hope this helps! TA Skiddle Customer Support Team

Posted 3 days ago

“Time will tell I guess. Booked tkts for a gig in March, so approx 6 months from now. Email confirmation was fairly slow, and though I've downloaded the app, followed all instruction, emails to authenticate account disappear into an abyss and so the app (android) doesn't function. I'm sure I'll get tkts come Jan, but all a bit clunky.”

Helpful Report

Posted 6 days ago

Hi , Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY

Posted 6 days ago

“I didn’t find it easy. I was lead to log in my account but didn’t seemed to do anything once in the account”

Helpful Report

Posted 1 week ago

Hi Susan, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY

Posted 6 days ago

“Was difficult to purchase tickets as it showed no availability had to refresh then had issues paying the box to tick wasn’t clear”

Helpful Report

Posted 1 week ago

Hey Tina, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 6 days ago

“My friend who is on her own cane not buy only 1 tickets”

Helpful Report

Posted 1 week ago

Hey , Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 1 week ago

“Too many add ons”

Helpful Report

Posted 1 week ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 1 week ago

“What is the dress code for the night”

Helpful Report

Posted 1 week ago

Hi , Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. EA Skiddle Customer Support Team

Posted 1 week ago

“I don't know why I had to download four tickets-one for each band playing that night. Surely just one would have been sufficient.”

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Posted 1 week ago

“I accidentally added ticket protection to a ticket, sadly Skiddle wasn’t helpful in taking this off after the order was placed. I did try to amend it myself straight away. I called Skiddle who were polite but I think if an error is made at least give people the time to correct it say within 12 hours. Feel abit robbed as they use a third party for the protection. Sadly one less star from me otherwise I’ve had no other issues.”

Helpful Report

Posted 1 week ago

Hi , Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, EA Skiddle Customer Support Team

Posted 1 week ago

“Takes forEVER to buy anything on this app - Apple Pay is so much easier. Otherwise very easy to navigate”

Helpful Report

Posted 1 week ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 1 week ago

“Shame you can’t use a credit card”

Helpful Report

Posted 1 week ago

Hi there , Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LT Skiddle Customer Support Team

Posted 1 week ago

“Long winded way for a ticket?”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LT Skiddle Customer Support Team

Posted 1 week ago

“Overall, the app is convenient and practical. However, I had some issues with the booking process. Here’s what happened: I joined the queue for the Tiësto concert in two cities, Liverpool and Manchester, just to be on the safe side. I was later notified that I had two tickets reserved for me in Liverpool. Unfortunately, I didn’t manage to purchase them before the deadline, so I joined the queue again. Later, I received a notification saying that tickets had been reserved for me in Manchester. However, when I followed the link, I was told that there were no tickets available anymore. How is that possible if the tickets had supposedly been reserved for me? As for Liverpool, I didn’t receive any notification about the booking at all. When I checked the page myself, the tickets were already on sale and less than 5% were left. I only managed to get them by sheer luck. So, that’s my rather frustrating story, although fortunately it had a somewhat happy ending.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. As you signed up for both events to get tickets reserved by the time you went to the Manchester tickets you may have timed out and the tickets rereleased publicly. Sorry to hear about your experience happy that it ended okay with you receiving your tickets. LT Skiddle Customer Support Team

Posted 2 weeks ago

“Shouldn't have to go scrolling for ages to find ireland when you're buying tickets in ireland for an Irish event”

Helpful Report

Posted 2 weeks ago

Hi John, Thanks for leaving a review. Skiddle listings are in date order and as your event is at the end of November that will probably be why you had to scroll for a while. Sorry for any inconvenience, LT Skiddle Customer Support Team

Posted 2 weeks ago

“The booking process was very confusing due to the Lock symbol which I haven't seen before and there not being any indication of how to deal with it. Only managed to successfully book tickets by using a different route into the website.”

Helpful Report

Posted 3 weeks ago

Hi Kevin, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. You have 8 minutes to checkout before your tickets are rereleased. LT Skiddle Customer Support TEam

Posted 3 weeks ago

“Registration process was difficult to navigate. Used Skiddle before but it didn't recognise me.”

Helpful Report

Posted 3 weeks ago

Hi Jim, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Sometimes are app/website can be temperamental with certain email domains we appreciate your patience in the process of signing back up. LT Skiddle Customer Support Team

Posted 3 weeks ago

“Tickets came out the basket a few times. Booking fees & ticket fees quite high.”

Helpful Report

Posted 3 weeks ago

Hi there , Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Tickets only stay in the basket for 8 minutes and they get re released. https://help.skiddle.com/en/articles/5323919-what-fees-am-i-charged Sorry about your experience. LT Skiddle Customer Support Team

Posted 3 weeks ago

skiddle is rated 4.4 based on 32,302 reviews