Name: skiddle
Rating: 4.39

“Easy to use and received tickets instantly. Can only access tickets from the app however, no option to add to digital wallet. Also no option to pay with Google pay, just PayPal. In short, works OK but need bringing into this decade.”

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Posted 9 hours ago

“It was ok.”

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Posted 17 hours ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 14 hours ago

“It was easy to book the weekend at rock the mote for 2 adults and 2 children, however I found it very hard to book the motorhome as it was under " accommodation" and not offered as a camping or caravaning option.”

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Posted 18 hours ago

Hey Sally, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 14 hours ago

“Too long winded, needs to be simplfied”

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Posted 1 day ago

Hey Adrian, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 day ago

“Tickets took ages to hit my inbox.....was on the point of requesting replacements.”

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Posted 3 days ago

Hi Keith, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 day ago

“It’s ok but can’t get tickets till April as when you by you want it now”

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Posted 4 days ago

Hi Jeffrey, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 4 days ago

“It wasn’t to bad, had help from my friend 🙁”

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Posted 6 days ago

Hey Tracey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 6 days ago

“Easy to get the tickets. It would have been 5 stars if you could add them to your wallet.”

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Posted 1 week ago

Hi RIchard, Thanks for your feedback. You can add your tickets to your Apple Wallet, check out the below FAQ for more info: How to Download Your Ticket(s) to Apple Wallet - https://help.skiddle.com/en/articles/5741891-how-to-download-your-ticket-s-to-apple-wallet HW Skiddle Customer Support Team

Posted 1 week ago

“Found it difficult to sign into the App, needs to be made more simpler.”

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Posted 1 week ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 week ago

“Although Skiddle seem to be a good agency for buying concert tickets, I personally donot like having to wait for tickets to be released weeks or even months after they have been paid for. I would prefer to have tickets immeadiately after being purchased.”

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Posted 1 week ago

Hey Peter, In order to prevent ticket touting and unauthorised duplication, your Rapidscan barcodes may be temporarily suspended. This action is taken by the event organiser and not Skiddle. As a result, Skiddle cannot release your tickets any earlier than the specified date and time listed in your order. Tickets will typically be available for download up to 1 day before the event. To check the availability of your tickets, follow these steps: - Skiddle App: Visit the 'Tickets' tab, then select your event. - Skiddle Website: Go to your Order History page to check the status of your tickets. Thanks, HW Skiddle Customer Support Team

Posted 1 week ago

“An average, normal experience.”

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Posted 1 week ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 week ago

“took a while to get into area to book tickets”

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Posted 1 week ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 week ago

“I found it difficult to create an account and book/pay for my tickets before I was timed out at which time I had to re-input all my information again in the hope I didn't lose my selected seats in the meantime. I think that a longer window should be provided to giive you enough time to collate your information and maybe purchasing through Paypal would make it simpler as your address and payment details would be automatically available. This survey is premature as I have not received my ticket information or received the tickets through the mail as the survey continues to request details about.”

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Posted 1 week ago

Hey Stephen, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HW Skiddle Customer Support Team

Posted 1 week ago

“I was bumped off the site twice and had to re-enter details. This was a bit frustrating. Thankfully all worked out ok in the end and I got tge tickets I needed.”

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Posted 1 week ago

Hi there, Thank you for leaving a review. In future, if you need assistance with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 week ago

“Disappointed that i can't get to print my tickets off until end of january,so you have my money,i have nothing,these tickets should be available to print at time of purchase.”

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Posted 2 weeks ago

Hi Tommy, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 2 weeks ago

“Bought tickets for the Wakefield Oktoberfest. Arrived and advised that we must have a £5 cash deposit for the stein. Apparently we should have received an email to tell us. We hadn't. Surprised given the cost of the ticket the stein's aren't included. Tried to pay the deposit on card £2.50 charge each (or one fee if deposits paid together). Had to pop out for cash. Wasn't ready on time, a bit of a shambles and not worth the money.”

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Posted 2 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 weeks ago

“Booking was smooth and easy but the booking fee was quite expensive.”

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Posted 2 weeks ago

Hi Karen, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. BP Skiddle Customer Support Team

Posted 2 weeks ago

“A little too complicated and the pressure of having to order within 8 minutes just creates such anxiety that mistakes are made.”

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Posted 3 weeks ago

Hey Stephan, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 3 weeks ago

“The waiting list 20 minute time slot, would work better, if you could get a pre warning 24 hours ahead of time, so that we can keep a watch for the emails.”

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Posted 3 weeks ago

Hey Gillian Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 3 weeks ago

“Easy to book . Hopefully Skiddle will send me reminders of the date and venue nearer the time .”

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Posted 3 weeks ago

Hi there , Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 3 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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