skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 26,368 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 26,368 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 9th August 2025

267

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not easy Had to put app on Nor really wanting app Will pay at the gate next year”

Helpful Report

Posted 5 hours ago

Hey Andrew, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AC Skiddle Customer Support Team

Posted 4 hours ago

“It's frustrating, you choose the event from one source and when it sends you onto skiddle you have to find the event.”

Helpful Report

Posted 1 day ago

Hey Deborah, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AC Skiddle Customer Support Team

Posted 1 day ago

“Had a problem paying with paypal”

Helpful Report

Posted 2 days ago

Hey David, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AC Skiddle Customer Support Team

Posted 2 days ago

“The booking was very easy but I’m a little disappointed in the booking fee costs then on top of that there is a handling fee!! What a joke.”

Helpful Report

Posted 2 days ago

Hi Gemma, Thank you for leaving a review. We’re glad to hear you found our site easy to use! A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. In addition to the booking fee, a delivery/processing fee is applied to cover the cost of delivering your ticket. This may include options such as Royal Mail, eTickets, or RapidScan tickets. Only one delivery fee is charged per order, and it typically ranges from 50p to £1.50. Have a lovely day! AC Skiddle Customer Support Team

Posted 2 days ago

“It's my first time using this app, no much to say yet, but it was easy to get the tickets from this app.”

Helpful Report

Posted 2 days ago

Hi Maria, Thank you for leaving a review. We’re glad to hear you found our site easy to use! Have a lovely day! AC Skiddle Customer Support Team

Posted 2 days ago

“Had to keep coming out to change different settings. Otherwise seemed fine. We will for sure when I use the tickets”

Helpful Report

Posted 2 days ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AC Skiddle Customer Support Team

Posted 2 days ago

“I dunno what they did amazing about it. They're okay and serve the purpose, I guess. Gave one star less as there’s no support for PayPal and Amex, but kudos on accepting Apple Pay.”

Helpful Report

Posted 4 days ago

Hi there, Thank you for leaving a review. Unfortunately we don't accept AMEX, however PayPal is accepted if you can't use PayPal please contact our customer support team at custcare@skiddle.com and we will be able to advise further. Have a lovely day! AC Skiddle Customer Support Team

Posted 3 days ago

“Easy to use app and booking process however Skiddle always charge you a ridiculous little fee for no reason, it’s their only downfall.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for leaving a review. It's great to hear our app is easily accessible. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Have a lovely day! AC Skiddle Customer Support Team

Posted 1 week ago

“Having registered early, I wanted to book VIP tickets for the 2026 Noughty 90s festival in Newcastle. Which I’think’ I have done. When so go into your app I can see I’ve got 2 tickets but there’s no designation on the. So I’m hopeful they are what I tried to book Peter Barry-Davies”

Helpful Report

Posted 1 week ago

Hi Peter, I have sent you an email clarifying what tickets you have purchased. After receiving your feedback, I’m glad we were able to help resolve this query for you. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? Thank you in advance! AC Skiddle Customer Support Team

Posted 1 week ago

“The booking system was fine but getting hold of the tickets is a problem I have paid for them and would like them in my posession and not wait till November 8th to download. I do not want to access the app I want a printed ticket in my hand . Thank you”

Helpful Report

Posted 1 week ago

Hi Gweneth, Thank you for leaving a review. I'm glad to hear that Skiddle booking system was easily accessible. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY In order to prevent ticket touting and unauthorised duplication, your Rapidscan barcodes may be temporarily suspended. This action is taken by the event organiser and not Skiddle. As a result, Skiddle cannot release your tickets any earlier than the specified date and time listed in your order. Have a lovely day! AC Skiddle Customer Support Team

Posted 1 week ago

“Wanted vip tickets for Longridge soap box derby, not advertised anywhere, had to ask people where to get them”

Helpful Report

Posted 1 week ago

Hi Wendy, Thank you for your feedback. Skiddle is a self-service platform and therefore it is down to the event organisers to advertise their events. Sorry about the inconvenience this has caused. AC Skiddle Customer Support Team

Posted 1 week ago

“I found it quite hard to set up, not sure it's right now. But I managed to get the tickets after quite a few hours , But it might just be me”

Helpful Report

Posted 1 week ago

Hey Peter, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AC Skiddle Customer Support Team

Posted 1 week ago

“Easy to book tickets but unhappy that I could not use a credit card to pay. When buying tickets for a large group it’s not always possible to pay total amount upfront.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. We’re glad to hear you found our site easy to use! I have been able to locate your order due to this being a bingo event we are unable to allow tickets to be purchased with a credit card as UK law prohibits licensed gambling operators from accepting credit cards for gambling to protect consumers. I hope this clarifies your query, sorry for the inconvenience. AC Skiddle Customer Support Team

Posted 1 week ago

“I cant see my parking confirmation for tomorrow?”

Helpful Report

Posted 1 week ago

Hi Steph, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AC Skiddle Customer Support Team

Posted 1 week ago

“Easy to do but additional booking and handling fees added nearly 10 pounds to my order. That is ridiculous!!! Why so much???”

Helpful Report

Posted 2 weeks ago

Hi Vicki, Thank you for your feedback. We’re glad to hear you found our site easy to use! A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. AC Skiddle Customer Support Team

Posted 2 weeks ago

“Wasn't straight forward to use”

Helpful Report

Posted 3 weeks ago

Hey Sharron, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EC Skiddle Customer Support Team

Posted 3 weeks ago

“I found it confusing. Events that were less of a match to my search criteria but we're more expensive, popped up in the results before my event did. That suggests that you prioritise sponsorship of UX.”

Helpful Report

Posted 3 weeks ago

Hey Wayne, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 weeks ago

“I hate the fact that I am "encouraged" to go through the app for everything and that you can't just attach tickets to the confirmation email (meaning that whether I download a pdf or go through the app I still have to be online and navigate a load of screens, not easy or quick where internet services are unreliable”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. If you are still having difficulty getting your tickets, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). HW Skiddle Customer Support Team

Posted 4 weeks ago

“I ordered & paid for 2 tickets for Sunday 21st September, but I have received am email,help”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 month ago

“asdasdasdasdas”

Helpful Report

Posted 1 month ago

skiddle is rated 4.4 based on 26,368 reviews