skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 31,074 Reviews

88 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 31,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Mark Anthony Power

Kenneth Sterling Charles

Richard Rodney Willsher

Charlie Hall

Matt Phelan

Craig William Kneller

285

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“they are good with selling tickets contacting customer services if you have any issues is none existent the is no contact for human communication”

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Posted 1 hour ago

“I don't want to have to download an app to get my tickets thanks.”

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Posted 2 days ago

“Its time sensitive, You need the app to see the tickets,”

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Posted 3 days ago

“73 years old not very tech had to get help and they found site difficult to use, had to go through process 4 times as kept saying common password please change nightmare but got there looking forward to the event now Neil”

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Posted 3 days ago

“I resent having to download an app to get a ticket to see my niece perform in her band I prefer just email me the ticket not a choice of print it out or get the app.”

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Posted 3 days ago

“A little frustrating and annoying. I noticed my address was an old one, so went and changed it first. Despite doing so, I kept displaying my old address and kept popping u during "checkout" forcing me to have to renter my current address numerous times.”

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Posted 3 days ago

“Really easy site to navigate and book tickets however, customer service not so great. We have tickets booked for Moby and want to upgrade to VIP and am still waiting for a response from a ‘chat’ yesterday morning. They will all be sold out by the time we get a reply…”

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Posted 4 days ago

“Confusing”

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Posted 6 days ago

Hi Alison, Sorry to hear you found it confusing. Could you share a bit more detail about what was unclear or what happened so we can help clarify? HT Skiddle Customer Support Team

Posted 5 days ago

“Very confusing to access tickets and retrieve email but sorted in end .”

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Posted 1 week ago

Hi there, Thanks for the feedback. Sorry it was confusing to access tickets and retrieve the email, but glad it sorted in the end. If you need anything else, feel free to reach out. HT Skiddle Customer Support Team

Posted 1 week ago

“Very good”

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Posted 1 week ago

Hi Jane, Thanks for the feedback. We’re glad you had a very good experience. If you need anything else, feel free to reach out. HT Skiddle Customer Support Team

Posted 1 week ago

“Great, accept the price difference from 1st release is diabolical. £38 - £100+is crazy!!”

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Posted 3 weeks ago

Hi There, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. HT Skiddle Customer Support Team

Posted 2 weeks ago

“I received the PDFs, but had troiblre changing my password (in case I lost my email).”

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Posted 3 weeks ago

Hi Stuart, Thank you for leaving a review. We’re sorry to hear you had trouble changing your password. If you still need a hand with access, please contact our support team and we’ll take a look. HT Skiddle Customer Support Team

Posted 2 weeks ago

“easy to use after goining through all the fill them in boxes used apple pauy and that normally populates your information. I had used skiddle before but it didnt recognise my email or passwaortd (saved on iphone) let see how it plans out in the future”

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Posted 3 weeks ago

Hey Stuart, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HT Skiddle Customer Support Team

Posted 3 weeks ago

“Poor search options that arent accurate. Being logged in, out and having to reset passwords several times despite using the exact password between browser and application gives a terrible user experience.”

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Posted 3 weeks ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HT Skiddle Customer Support Team

Posted 3 weeks ago

“When I pay for tickets I expect to be able to print them off”

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Posted 3 weeks ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HT Skiddle Customer Support Team

Posted 3 weeks ago

“Seemed unnecessarily complicated to just buy some tickets. I was told my password had to be changed and it took 3 goes to get an acceptable one. Purchased the tickets but now have to wait a week for them to be printable - not great!”

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Posted 1 month ago

Hey Brian, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, JA Skiddle Customer Support Team

Posted 1 month ago

“Great when using the app. When I input the exact same credentials (user email and password) on the web site, I get rejected! Is it just me, or is this a common problem, because logically my credentials should work on both platforms? Explain.”

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Posted 1 month ago

Hi John, Thank you for leaving a review. I'm glad the app works great for you. In terms of the website, I'm not sure why your log in credentials wouldn't work on there when they work on the app. So that we could assist further, feel free to contact customer support directly. We are available via phone, email and chat bot (help.skiddle.com). Have a lovely day! JA Skiddle Customer Support Team

Posted 1 month ago

“The service was OK but the ticket is wrongly worded. It says festival plus camping but that's not the case. The festival tickets are extra. So what is it I get plus camping?”

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Posted 1 month ago

Hi Carolyn, Thank you for leaving a review. I'm sorry that the wording is slightly confusing. The listing is set by the event organiser, not ourselves, but it looks like they are stating that Music & Camping is what's on offer at the whole event. Have a lovely day! JA Skiddle Customer Support Team

Posted 1 month ago

“While I'm glad we secured our tickets because my husband really wants to attend the hot air balloon event, the purchasing experience on Skiddle was disappointing. My cart timed out while I went to get my card details, and the price immediately jumped from £13.60 to £17.20 for two tickets. It felt unfair to face a price increase just for taking a couple of minutes to complete the transaction”

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Posted 1 month ago

Hi Jane, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, JA Skiddle Customer Support Team

Posted 1 month ago

“Process straightforward. I guess you wanted date of birth because it was an over 18 event, but I'm very uncomfortable putting such personal data into a website. I was disappointed not to receive my ticket straightaway. I don't want to download an app, thank you.”

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Posted 1 month ago

Hi John, Thank you for your feedback. We only ask for your personal details when you're purchasing tickets on Skiddle. This helps us ensure the security of your transaction and deliver a better customer experience. We request your date of birth for the following reasons: - Age verification: Most events on Skiddle are for individuals aged 18 and over. - Internal demographics: We use age information to better understand and serve our audience. I hope this helps! TA Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 31,074 reviews