skiddle Reviews

Name: skiddle
Rating: 4.42

4.4 Rating 17,530 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,530 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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03333 01 01 01

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193

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iv used Skiddle a few times & always been happy with them not like the big boys charging a fortune in booking fees”

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Posted 3 years ago

“It was a quick process to book and they let us know how to reclaim for a cancelled event. Would be good if it was easy to contact customer service.”

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Posted 2 years ago

Hi! Thank you for taking the time to leave a review and I am sorry to hear your refund has yet to land. For this particular event, Skiddle purely provided the booking platform as the organiser opted to handle payments directly via their own 3rd party service (Stripe). Meaning that Skiddle did not handle the ticket funds at any stage. As such, we’re unable to assist further with the refund as it’s the event organiser’s responsibility to handle this via their Stripe account. We also don’t have the ability to check on whether the refund has settled. We best advise contacting the event organisers directly: Facebook: https://www.facebook.com/wepartylondon/ Call: 020 3242 0040 Email: alfonso@orangenation.co.uk We’re sorry for any disappointment caused and hope that this goes some way to help. Kind regards, Iona

Posted 2 years ago

“concerts keep being cancelled and everytime you lose 1-2£ for "their own reasons". funny”

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Posted 1 year ago

Hi Dario, Thank you for your feedback. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase. I have now issued this credit on to your account. Please note: Skiddle is purely the booking platform. We do not cancel events, the decision to cancel an event is down to the event organiser. LC Skiddle Customer Support Team

Posted 1 year ago

“Great to buy tickets then realised I couldn’t go on that date and no sell on site so now stuck with 2 tickets to an event I can’t attend”

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Posted 1 year ago

“Refund a joke have been waiting over a month for money back on a cancelled event. Contacted skiddle who say you just have to wait which is so not acceptable won’t be using this site again or recommend it.”

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Posted 1 year ago

“I have not received my tickets and the phone line has been down for a week plus where I’ve tried to contact you in order to get my tickets. I have also tweeted for a response (where you are active) and STILL nothing. The excuse for being down as staff are isolating doesn’t wash. Can divert the calls and man phone’s still.”

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Posted 2 years ago

“The fact that a refund is unattainable without paying even extra is ridiculous.”

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Posted 5 years ago

Hi there, We are sorry to hear your experience using Skiddle was not 5 stars as we strive to bring our customers the best service. Skiddle can only offer refunds if an event is cancelled or postponed, we have an add-on of our Refund Protection service to covers our customers in unforeseen circumstances and is operated by a third party insurance company. If you would like to know how to claim a refund, you can do so by following this link. https://www.skiddle.com/refund-protection.php Kind Regards, Georgia

Posted 5 years ago

“IT DOESNT EXPLAIN PROPERLY THAT THE FINAL TICKETS WHICH ARE MORE EXPENSIVE ARE EXACTLY THE SAME AS THE ADVANCED DISCOUNT TICKETS !!! (Not impressed)”

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Posted 6 years ago

Hi there Thanks for taking the time to leave your review. Please be aware that all events on our site are advertised by the individual promoters who control how their tickets are listed along with how much they cost. As many event organisers do, all ticket tiers were advertised to purchase however after checking the listing, I can see that the details explaining what each ticket permits entry is clearly displayed on both tiers of tickets. To avoid any confusion should you ever have any queries, you can always call us during our office hours, and we can advise you appropriately prior to committing to a booking. I hope this information helps and thanks for using Skiddle. Kind Regards Corinne

Posted 6 years ago

“That its a good page for buy ticket result helpfull”

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Posted 6 years ago

“Quick and easy”

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Posted 6 years ago

“Thank you for resolving my issue. It was dealt with promptly, courteously and professionally. The customer service was second to none.”

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Posted 7 years ago

“Easy to book tickets would definitely use Skiddle again :-)”

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Posted 7 years ago

“Booking was very simple. Not used before, a little concerned how I collect my tickets but I'm sure it will be fine.”

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Posted 8 years ago

“Quick”

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Posted 8 years ago

“The music was AMAZING ! And the vibeeeeeee wow you just need a bigger spot”

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Posted 3 weeks ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 3 weeks ago

“Groovy internet thingy”

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Posted 1 month ago

Hi Gareth, Thank you for leaving a review. What a great description, thanks! 😁 Have a great time at the event 🎉 LC Skiddle Customer Support Team

Posted 4 weeks ago

“I tried to pay for a ticket, but it didn't go through first time, said it had timed out. You should provide more time to complete the transaction.”

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Posted 1 month ago

Hi Angela, Thank you for taking the time to leave a review. Skiddle provides an 8 minute time frame to purchase your ticketsin. This is similar to other ticketing websites. We have this time limit to ensure all customers get a fair chance of purchasing tickets, and so that tickets are re-released to waiting customers if not purchased. We recommend creating a Skiddle account and signing in first to speed up the check out for you. I hope this helps. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Easy to use and fast”

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Posted 2 months ago

Hi David, Thank you for leaving a review. I'm glad you found Skiddle easy to use! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“Great 😊 very easy to use”

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Posted 2 months ago

Hi Louise, Thank you for leaving a review. We're gad you found the site easy to use! Have a great time at the event 🎉 LC Skiddle Customer Support Team

Posted 2 months ago

“Easy to use , waiting time lot quicker than estimated”

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Posted 4 months ago

Hi Sheldon, Thank you for leaving a review. I'm glad you found Skiddle easy to use and were happy with the waiting times. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

skiddle is rated 4.4 based on 17,530 reviews