Name: skiddle
Rating: 4.40

“Sadly self serving admin Poor Attitude towards covid19 sickness Refusal to even listen 👂 not”

Helpful Report

Posted 6 hours ago

“Fees upon additional fees upon fees”

Helpful Report

Posted 10 hours ago

“Too expensive my daughter had to pay £30!! 🤬🤬 I would never buy ever again 🤬🤬”

Helpful Report

Posted 2 days ago

Hi Elin, Thank you for your feedback. Skiddle is a self-service platform that allows event organisers to list their events. Event organisers determine the pricing structure themselves. AC Skiddle Customer Support Team

Posted 2 days ago

“Clearly never had any early bird 1st 2nd 3rd and 4th release as I was on to tickets in less than 15 seconds and I could only get full price. Don't mind paying the full price but it's principle.”

Helpful Report

Posted 2 days ago

Hi there, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure and the allocation for each tier themselves. During busy onsales, the cheaper tickets will sell out faster. AC Skiddle Customer Support Team

Posted 2 days ago

“Ordered 3 tickets for an event the day before the event was due to take place, The event was cancelled on the day it was due to happen due to low ticket sales which I understand. Was told I would receive a refund, I expected a full refund the tickets and booking fee cost me £34.50, only had £30 refunded to my account! The cancellation of the event was not my fault. Very disappointed that I did not receive the full refund. I am now out of pocket by £4.50 wihy?”

Helpful Report

Posted 2 days ago

Hi Jayne, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. AC Skiddle Customer Support Team

Posted 2 days ago

“I paid £12 for a ticket. The gig got rescheduled, I was refunded £10. I bought a ticket for the rescheduled show , it cost me £12. I am aggrieved and out of pocket, I have been stiffed. Other companies would have avoided the refund and re-purchase scenario. I will think twice about buying from Skiddle again”

Helpful Report

Posted 3 days ago

Hi Mark, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. AC Skiddle Customer Support Team

Posted 3 days ago

“My event was cancelled. Because I had x2 bookings I lost a total of £9.65 to booking fees and handling fee which Skiddle took!!!!!!”

Helpful Report

Posted 5 days ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. AC Skiddle Customer Support Team

Posted 3 days ago

“I want a refund but you don't permit resale for the event”

Helpful Report

Posted 6 days ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 6 days ago

“wont let me resell”

Helpful Report

Posted 6 days ago

Hi Sammy, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 6 days ago

“I’m really disappointed with Skiddle’s refund policy. When an event was cancelled, I expected to get my full ticket amount back. Instead, Skiddle deducted fees and only refunded part of what I paid. It feels unfair to lose money for something that wasn’t my fault. Other ticket platforms refund the full amount when events are cancelled, so I don’t see why Skiddle can’t do the same. I won’t be using them again.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 6 days ago

“On Thursday 11 Sept. 2025 at ~8.30pm, I completed all the online form details (including credit card data) to purchase a weekend ticket (Fri 12 Sept to Sat 13 Sept 25) for Avonstock; just after completion, the webpage disappeared - I don't know whether the purchase went through or not. Tried to contact Skiddle support, but telephone message says nobody available until 11:00 am tomorrow (i.e. when I expect to be entering the festival). It is not obvious whether there is any means of checking whether a transaction went through, even though the site requires a purchaser to create a password for such purposes. Unreliable website & unhelpful service.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 6 days ago

“Nothing has happened to me”

Helpful Report

Posted 1 week ago

“Tried to book Sammy virji tickets even got to pay at one point and paid with my card for them to be taken away once payment had gone through. Site constant glitching even after waiting in queue for 45 mins.”

Helpful Report

Posted 1 week ago

Hey there, Thank you for taking the time to leave your feedback. I have been able to check ticket sales for this event, unfortunately this event is now sold out due to the busy onsales. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, AC Skiddle Customer Support Team

Posted 1 week ago

“Once you booed it no refunded even it was less than 24hrs which I made a mistake. I booed 8 tickets for £415.”

Helpful Report

Posted 1 week ago

Hi Dean, Thank you for leaving a review. As there isn't any order details left on here I am unable to advise you any further. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AC Skiddle Customer Support Team

Posted 1 week ago

“Far too complex on getting your actual ticket. I struggled to get to a screen that actually had the ticket. It will put a lot of people off.”

Helpful Report

Posted 1 week ago

Hi Paul, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. If you do require further support with your query please email custcare@skiddle.com and we will be able to advise further. AC Skiddle Customer Support Team

Posted 1 week ago

“Don’t do worlds biggest scam Google them they are on bbc news”

Helpful Report

Posted 1 week ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AC Skiddle Customer Support Team

Posted 1 week ago

“Appalling event with nothing on as advertised.”

Helpful Report

Posted 1 week ago

Hi Kaley, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AC Skiddle Customer Support Team

Posted 1 week ago

“I ordered two tickets for me and my wife for Aura Night Club in Aberdeen. We paid over 16 pounds with insurance. We arrived before 10 pm. Club should be open at 10 pm, but there was dark inside. Nobody was there. We were waiting almost until 11 pm. Nobody opened the club. I wanted to request refund, but I wasn't entitled to. And I paid for insurance. I can have refund only if party is cancelled or postponed. On the system it wasn't looking like cancelled. It was looking like it took place, but club was closed. I can't have refund for fake parties, which don't exist and for closed clubs. I lost trusting to skiffle, because they probably sell tickets for fake parties.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AC Skiddle Customer Support Team

Posted 1 week ago

“Terrible. 3 hour queue for face painting? Unacceptable. Regret having taken my daughter at the event”

Helpful Report

Posted 1 week ago

Hi Luigi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. AC Skiddle Customer Support Team

Posted 1 week ago

“Was extremely difficult to access my tickets”

Helpful Report

Posted 1 week ago

Hi Marilyn, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. AC Skiddle Customer Support Team

Posted 1 week ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews