Name: skiddle
Rating: 4.39

“I have tried to book two more tickets via the app, this has been impossible to get seats which are available next to each other. I have to go back to intstagram and start from the beginning, very unnecessary and time consuming, as well as very frustrating”

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Posted 9 hours ago

“I logged on with the code to put in for early access and cheaper tickets. I did this in a timely manner but there was no cheaper tickets, early birds. I got the first release. About ten minutes later the early birds were now for sale. This is the second time this has happened.”

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Posted 1 day ago

Hi Lee, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 day ago

“UNable to easily download tickets wont use again”

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Posted 1 day ago

Hi Rachel, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 day ago

“I got double charged for two sets of two tickets and its a ball ache to get a pdf version of the tickets and they dont download as a double”

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Posted 2 days ago

Hi Ewan, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 day ago

“Worst event i have ever atteneded. My child fell face first into mud and injured herself within 30 mins. Avoid at all costs.”

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Posted 3 days ago

Hi Mia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 day ago

“Hitchin fireworks was the most boring event I've been ever, totally ripped off, even the kids fun fair was double price.”

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Posted 3 days ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 day ago

“If I could put 0 stars I would !! I am a single mother who paid over the odds for an event that I feel cheated of! My children’s sake were bored the rides were shocking. No stilt walkers. No fire breathers. No bonfires. Fireworks that were shockingly rubbish and lasted 5 mins. Absolutely carnage getting out the venue. Never again!!!! I am appalled”

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Posted 3 days ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 day ago

“If I could give this a zero I would! Fireworks didn’t even last 5 mins. Sparkles would last longer! Cost us as a family £78! NEVER AGAIN!”

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Posted 3 days ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 day ago

“Stupid impossible to pass captcha No transparency on number of each ticket tier available - first 2 tiers instantly sold out”

Helpful Report

Posted 3 days ago

Hi Ollie, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 day ago

“Although the process is simple I object to paying a booking fee - there is no choice or option but to pay fee. I would prefer to purchase a hard copy ticket without incurring an obligatory extra cost. Should the system fail I would have proof payment”

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Posted 3 days ago

Hi Marilyn, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 day ago

“Easy to use but a disgusting amount for booking fee’s on already expensive ticket prices!”

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Posted 3 days ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 1 day ago

“Terrible disappointing and annoying . The loong process of buying a simple ticket shouldn't be this ling and exhausting”

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Posted 3 days ago

Hi Misha, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 day ago

“Went to the scare car wash, waste of money hardly any interaction at my vehicle and the wash part was just a quick spray with water leaving hand marks on the windows.”

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Posted 4 days ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 1 day ago

“very bag, made it impossible to get pdf of ticket being a guest user”

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Posted 4 days ago

Hi there, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 day ago

“You have to download the app in order to view tickets, which I don’t like.”

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Posted 5 days ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. HW Skiddle Customer Support Team

Posted 4 days ago

“I got refund protection. To then be told I can only have a refund for the most ridiculous reasons. Sayinf I need to show them a death certificate if there was a death in my family, but it had to be from a non- pre existing illness?? This should be clearly stated. I am now loosing £60 even after paying extra for refund protection. I will not be using skiddle again I also have been on hold for 45 mins to customer help.”

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Posted 5 days ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 4 days ago

“They were very professional and empathetic from the first time I contacted them. They gave clear, detailed instructions at every stage of the process, listened intently to every detail, and responded quickly. Their genuine attention was what most impressed me; they made sure that the solutions they offered actually fit my circumstances, rather than just offering them. Their competence, kindness, and consistency transformed what seemed like a tense situation into one of comfort and self-assurance.”

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Posted 6 days ago

Hi Ricky, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 5 days ago

“They were very professional and empathetic from the first time I contacted them. They gave clear, detailed instructions at every stage of the process, listened intently to every detail, and responded quickly. Their genuine attention was what most impressed me; they made sure that the solutions they offered actually fit my circumstances, rather than just offering them. Their competence, kindness, and consistency transformed what seemed like a tense situation into one of comfort and self-assurance.”

Helpful Report

Posted 6 days ago

Hi Ricky, Thank you for leaving a review. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 5 days ago

“Your ap was difficult to use and I struggled to locate the ticket I purchased. Making it mandatory to download tickets to your as is a complete no-no. Go back to postal tickets!!”

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Posted 6 days ago

Hi Ian, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 5 days ago

“Too many perso.nal question for a simple ticket too many information that we must pit 2 or 3 times same info. Impossible to habe easyly the ticket”

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Posted 1 week ago

Hi Benoit, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, HW Skiddle Customer Support Team

Posted 6 days ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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