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skiddle Reviews

4.4 Rating 17,532 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

4.4

Based on 17,532 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 9th April 2024

skiddle 5 star review on 9th April 2024

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skiddle 5 star review on 20th March 2024

skiddle 5 star review on 7th March 2024

skiddle 5 star review on 15th January 2024

skiddle 5 star review on 15th January 2024

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The event I booked has changed date and I wasn’t notified. I have gone to download the tickets ready for the weekend to see the event has been postponed. I am on holiday for the new date and haven’t been given the option of a refund. Even though the date hasn’t passed and I wasn’t notified of the change of date. The venue hasn’t even added on social media to inform ticket holders of the change of date! On the page to request a refund it says I can’t because the date has passed 27/04/24 when todays date is 25/04/24”

Posted 3 hours ago

Hi Tracy, Thank you for your review. After receiving your feedback, I’m glad we were able to help resolve this query for you. We’d love to know how you feel about Skiddle since posting this review. Could I ask that you spare a few minutes to update your review? Thank you in advance! MK Skiddle Customer Support Team

Posted 1 hour ago

“Have not been able to get my tickets and have never used this platform before.”

Posted 21 hours ago

Hi Ali, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 18 hours ago

“Feel as though I’ve been scammed clicked on the link off the company’s instagram took me to skiddle. Tickets were meant to be £39.20 (they weren’t sold out yet) the only tickets you showed was £50.20. I had to buy them because I wanted to go. 10 minutes after I bought them I went back on your website to see if it had changed and the tickets were there for 39.20. I feel scammed.”

Posted 23 hours ago

Hi Ellie, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase and Skiddle have no control over this. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. Ticket prices are set by the promoter, so any queries regarding this are to be taken up with them directly. MK Skiddle Customer Support Team

Posted 18 hours ago

“I bought fake tickets. This is so unfair and unbelievable. I’m so disappointed!”

Posted 1 day ago

Hi Claudia, Thank you for your feedback. Skiddle is a self service website so all our events are added by the event organisers themselves. We do thorough moderation checks every day to ensure listings are up to Skiddle’s standard. Skiddle do not recommend selling nor purchasing tickets from third-party sites. We always encourage customers to buy from reputable sellers to reduce the risk of ticket touting and receiving unofficial tickets. MK Skiddle Customer Support Team

Posted 18 hours ago

“Event cancelled and one month later still no refund. Called the helpline to receive no help whatsoever, so not really a helpline at all”

Posted 1 day ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I can see my college has advised you of the latest update with the cancellation of the event. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). MK Skiddle Customer Support Team

Posted 1 day ago

“Needed what felt like way to much of my information”

Posted 3 days ago

Hi Ollie, Thank you for your feedback. This level of security (which is the same as your online banking) ensures that nobody can intercept your tickets. MK Skiddle Customer Support Team

Posted 3 days ago

“You are advertising an event at the Pike and Eel Daventry this Saturday, you don't have permission by the owners of this establishment to go ahead. So no one will be allowed entry into this location”

Posted 4 days ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on here to try and get this resolved for you. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 4 days ago

“Horrendous!”

Posted 1 week ago

Hi Sacha, Thank you for leaving a review. Please get in touch with one of agents so we are able to resolve this issue with you! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 week ago

“Unable to add add on”

Posted 1 week ago

Hi Emily, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 2 days ago

“Very confused about my ticket. Waiting on contact from the team to discuss what's happening.”

Posted 1 week ago

Hi George, Thank you for leaving a review. If you have emailed or messaged we will respond within 3 working days! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 week ago

“Apparently won a ticket in a ballot but was never informed so missed the gig however was emailed asking if I enjoyed it! So very annoying”

Posted 1 week ago

Hi there, Thank you for leaving a review. Please get in touch with one of our agents and we can assist you further. Have a lovely day! JM Skiddle Customer Support Team

Posted 1 week ago

“DO NOT PAY FOR REFUND COVER ON YOUR TICKETS AS YOU WON'T BE REFUNDED. WOULD NOT RECOMMEND”

Posted 1 week ago

Hi Jo, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. IJ Skiddle Customer Support Team

Posted 1 week ago

“I booked tickets through Skiddle for the Rockin chair Wrexham. The gig was cancelled. And Skiddle didn’t inform me and kept the booking fee!”

Posted 1 week ago

Hi Ian, Thank you for your feedback. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Despite the event organiser cancelling the event our services had still be used therefore the booking fee stands. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. IJ Skiddle Customer Support Team

Posted 1 week ago

“It was a very bad experience. I had to get my tickets 3 times more expensive because of you. I was on the 60 top and fpr your fault i have to pay for the tickets 3 times more. I honestly don't think it's fair and you should compensate in some way.”

Posted 2 weeks ago

Hey there, Thanks for your feedback and I'm sorry to hear about the situation you encountered on our site. The team were on hand during this on sale and no issues could be located, this may have been down to wifi connection or the browser you were using. Have a great time at the event! AH Skiddle Customer Support Team

Posted 1 week ago

“The queue system was pretty shocking waited in the the pre sale line for hours before hand just for it to kick me and restart the process and end up costing me more”

Posted 2 weeks ago

Hey there, Thanks for your feedback and I'm sorry to hear about the situation you encountered on our site. The team were on hand during this on sale and no issues could be located, this may have been down to wifi connection or the browser you were using. Have a great time at the event! AH Skiddle Customer Support Team

Posted 1 week ago

“Terrible. I was in the waiting room for hours to make sure I got in on time. Then when it finally let me buy tickets, it refreshed and prompted me to rejoin the queue. Eventually I got tickets but only barely as it was third release. So I ended up paying way more than early bird prices. Not impressed. Do better.”

Posted 2 weeks ago

Hey there, Thanks for your feedback and I'm sorry to hear about the situation you encountered on our site. The team were on hand during this on sale and no issues could be located, this may have been down to wifi connection or the browser you were using. Have a great time at the event! AH Skiddle Customer Support Team

Posted 1 week ago

“We paid £10 for a ticket saying it was open until 2am. The venue shut at 12:45. We were asked to leave at 12:45 and we were misled. I am very disappointed.”

Posted 2 weeks ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). AH Skiddle Customer Support Team

Posted 2 weeks ago

“The event I bought tickets for was falsely advertised and there is no cool off period on the tickets. Waste of £60! As per the pictures, the event says the line up is made up of Sidney Charles, Kolter, Luuk van dijk, and locklead. However, the actual event has a different line up which isn’t evident on the event description, only when you look at the graphic (which is hard to see), you can see the line up is different. This was massively misleading and falsely advertised.”

Posted 2 weeks ago

Hi James, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. The event organiser is responsible for inputting all event information on our site. It is also their decision whether to opt in to our Cool:Off feature. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 1 week ago

“Event staff refused entry to venue said the national entitlement card was not proof of id for my daughter”

Posted 2 weeks ago

Hi Robert, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 2 weeks ago

“I had this ticket as I saw an instagram story promoting Nadal, which I like, but when I pay for it and receive the confirmation I saw another name which was not the artist I intented to see. I was quite dissapointed and contact the organizer for a refund. Until this day I didn't receive either a refund or a responce from the organicers.”

Posted 3 weeks ago

Hi, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Please be aware, that Skiddle's refund policy is as follows: Face-value refunds can only be offered if the event is cancelled or postponed as agreed upon purchase. Any other refunds have to be authorised by the event organiser. We don't recommend buying tickets using links which aren't provided by Skiddle. LEB Skiddle Customer Support

Posted 3 weeks ago

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skiddle is rated 4.4 based on 17,532 reviews