skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 30,179 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 30,179 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Matt Phelan

Craig William Kneller

280

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Just returned from Bromsgrove Music festival absolutely shocking, beer stupid price and choice shocking, carling come on who still drinks that and the only larger, cider all flavoured sweet horrible ciders, staff don’t listen shocking, food had a cone of chips which absolutely was shocking for £5 wouldn’t even fill a 1 year old for )5 come on. Music was ok but drinks mainly sort it out terrible and way too expensive.”

Helpful Report

Posted 18 hours ago

“Bought tickets that where not valid.”

Helpful Report

Posted 5 days ago

Hi Jessica, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. TA Skiddle Customer Support Team

Posted 5 days ago

“Too many steps and quite slow”

Helpful Report

Posted 6 days ago

Hey Olli, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, TA Skiddle Customer Support Team

Posted 5 days ago

“Too convoluted and tech reliant.”

Helpful Report

Posted 1 week ago

Hey Roger, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, TA Skiddle Customer Support Team

Posted 1 week ago

“Why have a count down when setting up account”

Helpful Report

Posted 1 week ago

Hey Linda, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, TA Skiddle Customer Support Team

Posted 1 week ago

“The event specifics weren’t shared upfront so the process required signing up and sharing data. This may be the event organiser in tandem with Skiddle. The experience didn’t feel modern and field design mirrored early web.”

Helpful Report

Posted 1 week ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, TA Skiddle Customer Support Team

Posted 1 week ago

“Bought tickets but can't download them for another 8 weeks and was told to 'please return later'. If you purchase something downloadable it should be available straightaway. If there was a warning that tickets purchased would not be available for a couple of months I missed it. Not the greatest experience.”

Helpful Report

Posted 2 weeks ago

Hi , Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, EA Skiddle Customer Support Team

Posted 2 weeks ago

“Skiddle said they would notifie me when ticketa were relesed. Was statead 6:30pm. By 5:30pm most had sold out leaveing myself to pay for the more exspensive ones .”

Helpful Report

Posted 2 weeks ago

Hey Jade, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 2 weeks ago

“Page kept loading, put payment details in 3 times and to check if I was charged for all 3 attempts.”

Helpful Report

Posted 2 weeks ago

Hey Becky, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 2 weeks ago

“Should be allowed refunds on tickets”

Helpful Report

Posted 3 weeks ago

Hi Izzy, Thank you for your feedback. Please be aware that Skiddles' refund policy states that refunds can only be issued if events are cancelled or postponed. Skiddle cannot issue refunds without direct authorisation from the event organiser or venue. This means, that we need written proof that the event organiser has agreed to a refund. I hope this helps. Tom Skiddle

Posted 3 weeks ago

“Had to get my daughter to help. We would click on the event and for the longest time nothing came up.”

Helpful Report

Posted 3 weeks ago

Hey Julie, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 weeks ago

“I lost a thousand of the followers that I bought overnight so I'm not sure what to say.”

Helpful Report

Posted 1 month ago

Hi Rune, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. SA Skiddle Customer Support Team

Posted 4 weeks ago

“I hate the skiddle app, most places I book I can immediately add tickets to Google wallet so they are all in one place. With skiddle I've had to download yet another app when it's only one of my regular venues that uses it.”

Helpful Report

Posted 1 month ago

Hi Mary, Thank you for your feedback. I understand your frustration with not being able to add your event tickets to your Google Wallet; however, at the moment, we do not support Google Wallet for adding tickets. There are other ways to access your tickets without downloading the app, for example, downloading the PDF and screenshotting it to your camera roll. I hope this helps. TA Skiddle Customer Support

Posted 1 month ago

“Add far too many extra in booking fees”

Helpful Report

Posted 1 month ago

Hi Jason, Thank you for your feedback. Booking fees are applied to cover the costs of providing a secure ticketing service. We pay the full face value of your ticket to the event organiser, and the booking fee helps us cover the overheads involved in processing your order. The Rapid scan fee supports the systems used to dispatch your order or the technology used for scanning and validating your ticket at the event. It's clearly shown during checkout. I hope this helps. TA Skiddle Customer Support

Posted 1 month ago

“Several attempts to process my payment and kept getting a payment declined. I had to process tickets and car parking as 2 separate transactions. I was anxious that the limited tickets would no longer be avaliable due to the multiple attempts that I had to make before my transactions finally processed.”

Helpful Report

Posted 1 month ago

Hey Eileen, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, TA Skiddle Customer Support Team

Posted 1 month ago

“Nearly £10 in fees for a £26 ticket???”

Helpful Report

Posted 1 month ago

Hey Mark, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, EA Skiddle Customer Support Team

Posted 1 month ago

“I Made a purchase recently from your online service,I am yet to recieve my ticket's the Event is this Saturday...”

Helpful Report

Posted 1 month ago

Hi Anthony, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, EA Skiddle Customer Support Team

Posted 1 month ago

“Event wasn’t what it said it was and too many tickets sold for a small venue, you couldn’t move.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. TA Skiddle Customer Support Team

Posted 1 month ago

“Not very clear what to do then told to go back online the next day”

Helpful Report

Posted 1 month ago

“23.30 is way too expensive”

Helpful Report

Posted 1 month ago

skiddle is rated 4.4 based on 30,179 reviews