Name: skiddle
Rating: 4.40

“I had a discount code it was added and on the check out it took it off not happy”

Posted 3 days ago

“Having to download the app for 1 ticket is really poor. I way prefer the download the PDF ticket but even that was quite difficult and it was very clear that the two barcodes were separate downloads - the page was very confusing and it took me a while to work it out.”

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Posted 4 days ago

Hey Alysia, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 23 hours ago

“Button to add to wallet does not work”

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Posted 4 days ago

Hi Diane, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 23 hours ago

“Warm beer, vip waste of time sound quality wasn't that great and finished 30min earlier than stated. But apart from that it okish”

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Posted 5 days ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 22 hours ago

“Very difficult to get started”

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Posted 6 days ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 23 hours ago

“No idea nor does anyone else know whats meant by first release and second release. You couldnt buy 4 tickets at once which means taking a chance buying 2 or 3 as you not sure you will get 4 so we ended up just buying 2. Why different donation costs!!!!!”

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Posted 6 days ago

Hi Shirley, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. AB Skiddle Customer Support Team

Posted 4 days ago

“Not very intuituive, long winded and overcomplicated.”

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Posted 1 week ago

Hey Paul, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 week ago

“Can't buy the tickets keep sending me round the world”

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Posted 1 week ago

Hi Gary, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. HW Skiddle Customer Support Team

Posted 1 day ago

“Selected payment plan option and was charged the full amount.”

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Posted 1 week ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 week ago

“Very difficult to book when disabled says on site that there is a form but there isn't. Have to pay for one full price and send proof for the other cares ticket when you actually ring customer service .will put people of also have to download app to get tickets took me 2 days”

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Posted 1 week ago

Hi , Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. In regards to your carer ticket request, we have to use the process we do as we require evidence of needing a carer ticket before adding these to your order. OP Skiddle

Posted 1 week ago

“The UX/UI of the app is poor. The bottom parts of it where you are required to select a radio button are grey and the text also so it’s looks disabled and like something is wrong. I assumed I didn’t need to press these because the confirm purchase button was active even when they weren’t selected. The button should be disabled until all is complete, or if try to press button an error inline should appear by the ones not filled in. I only managed to do it by pressing about a bit”

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Posted 1 week ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, OP Skiddle Customer Support Team

Posted 1 week ago

“Skiddle advertise a price for vouchers early and then charge holding and booking fees on top,don't advertise a price and then charge extra,it's disgusting and deceitful”

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Posted 2 weeks ago

Hi Tracey, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 2 weeks ago

“Yet another company adding additional unwanted extras on to a ticket price. I don't want a scannable ticket and even though it's only 75p for one (in addition to the booking fee), I resent being forced to pay for something I didn't ask for and won't use.”

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Posted 2 weeks ago

Hi There, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. AB Skiddle Customer Support Team

Posted 2 weeks ago

“I ordered and payed for tickets. But was unable to download or print them off. I downloaded the app but still couldn't do it. When I arrived at the event, I explained to the organisers on the gate and showed photos I took of proof of purchase and gave my name. He was very helpful and let us in. But I did waste a lot of time trying to print the tickets. Also it was stressful.”

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Posted 2 weeks ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. AB Skiddle Customer Support Team

Posted 2 weeks ago

“Had difficulty. Paid admin £1.20 then charge another .25p per ticket”

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Posted 2 weeks ago

Hi Janice, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. AB Skiddle Customer Support Team

Posted 2 weeks ago

“Poorly organised event, it was a hot day and it felt very crowded, the bar was not fully stocked with drinks running out quickly and the queue was cramped. The music/DJ were good and decent sound quality, but the lights were also limited and it felt like the organisation for this event was rushed when there was a whole park near the location that could have been utilised. The Southport event last year was a much better venue, with space to seat after standing and dancing for long period of time. There was no clear plan for safety in terms of medic support, which was a concern. It was dissapointing given how significantly better Southport was last year. The drinks prices also were expensive. I do not feel the venue was suitable for this event.”

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Posted 2 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 2 weeks ago

“It seems a shame that the event highlighted as a monster truck show, which all the kids and adults were looking forward to seeing, reduced to a 10 minute set only, discounting the promised 2 truck show as advertised. This seems like we paid entry to a much anticipated show for 10 minutes. Some of the side shows were good. But ultimately the selling point of this show were the monster trucks. We paid to use the fairground is the opinion of many. Feels a bit underhand to say the least.”

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Posted 2 weeks ago

“Attended Girlie Pop event today with my daughter and to be honest if I was to summarise the event and experience in one word it would be carnage. Very badly organised, queues within queues which appeared to be going nowhere. They ran out of food leaving a lot of hungry children with parents having to order takeaways to be delivered and then got told they had to eat it in the street outside the venue. The cleanliness of the place was disgusting and needed a deep clean absolutely bogging. Really disappointed with some of the acts too they were awful. For the price we paid for tickets it just not on. The number of angry parents and upset children was a joke!”

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Posted 2 weeks ago

“It was tedious”

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Posted 2 weeks ago

Hey Kathleen, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 weeks ago

Hey Kathleen, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 2 weeks ago

“Just been to an event "Could be real" at Newstead Abby paid for VIP ticket, what a waste of money, the VIP area was on a piece of grass with a bar and a DJ the stage was nowhere near the VIP area. I didn't pay to listen to a DJ The toilets were in the trees, I would never pay for VIP at this event again. Complete waste of money. 😡”

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Posted 3 weeks ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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