I had heard that Six Star had excellent cruise prices, so I called to ask the price of an Explora cruise, when the Black Friday deals were on. I was told £5180, which was the list price on the Explora site. I was told that they could knock off the £80, so I suggested £180, which was agreed and I reluctantly made the booking, but did not receive a confirmation. The very next morning I received an email saying that the balance had been due the previous day (8 months before departure). I left a message for the lady who had taken the booking to call me. Later that day, another lady phoned me and said that the balance request had been an error, but no apology. The next day, another lady called me and made the same comments. I have done 50+ cruises and never experienced such a poor booking service.