Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

“you nerd to check the surname iof the customer before sending 😡”

Posted 4 years ago

Dear Chris Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 4 years ago

“We booked a cruise and paid a deposit in January 2021. The cruise itinerary was completely changed. The embarkation port was changed and the length of cruise changed. The whole holiday was not what we had booked. We asked for our money back which was eventually agreed by telephone in December 2021. But we have still not received our money back despite emails and telephone calls. Six star cruises are a cheating company who will keep your money at any cost. I am now looking into having to go to the courts to reclaim our deposit which was £1200 Alot of money which we could have received interest on if it was in our savings.”

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Posted 4 years ago

Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 4 years ago

“Having waited several times for call backs, one that happened just before closing despite waiting from 1.00pm! The next I called at around 3.00pm 2 hours after expected call. Only discover the next day that I had been wrongly advised, I would lose around £700 worth of cruise line extras! I am still waiting a resolution to this that may result in me cancelling the cruise. Not at all happy!”

Helpful Report

Posted 4 years ago

Thank you for your review and for speaking with Emma your concierge on 11th November. We are a customer-focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I hope that Emma explained in full and that you were happy with what was discussed and our resolution to your review. May I thank you once again for taking the time to contact us. Kind regards Customer relations

Posted 4 years ago

“Still awaiting refund for a cruise booked 2020 for September 2021. The cruise was cancelled in May and still awaiting refund. We have now been told that we will receive the refund on 25th September 2021, after being given other refund dates. This is actually, not only after the original departure date but also after expected arrival home! Thank you Six Star Cruises for having the use of our money for over 12months. Be assured, we will never book or recommend yourselves. We have had other cruises cancelled and have been refunded within 14 days. Sandie Collier has constantly passed the complaint from one department to another. Thank you Sandie you have been absolutely useless.”

Helpful Report

Posted 4 years ago

Dear Guest, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Kind Regards, Customer Relations

Posted 4 years ago

“Dirty and floor in shower room has broken floor very dangerous . Windows so dirty that we couldn’t see through them . The off shore tours are extremely expensive.”

Helpful Report

Posted 4 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your cruise have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated. Customer relations Cruise118

Posted 4 years ago

“long delays answering the phone. commission charges higher than other agents. charges for changing bookings which other agents do not make.”

Helpful Report

Posted 5 years ago

Dear Guest Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to contact us. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your comments they are very much appreciated.

Posted 5 years ago

“Booked for Jan SA Cruise got email on 3 rd Oct to say it had been cancelled it is now 3 Rd of April 2021 have still not had refund no do not blame pandemic have had monies from BA ,hotels across America ,Virgin and no problem what next do I have to go legal Staff on phone changes 4 times since trying to get refund”

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Posted 5 years ago

“Dan was friendly helpful and efficient. We have always been very happy with the staff of six star cruises .”

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Posted 5 years ago

“In the past we always worked with the same cruise concierge, who knew our preferences, and was always able to do something a bit extra for us. She was always available for a chat to clear up any problems. Now I cannot contact her and just get passed to your sales team who quite frankly are not terribly helpful. I wanted to change our Cunard cruise from July 2021 to a sailing in June 2022 and was told another team would contact me to do this. I emailed my request, phoned twice more and was eventually able to make the switch. This level of service is not acceptable when you are spending 15K on a cruise. Maybe you have become too big now for any kind of personal service ! I would welcome a response. Stephen Jerome”

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Posted 5 years ago

“There was a flight time changed in our booking and we were failed to be advised by Six Star, courtesy email would have sufficed. Les to us missing our flight from China to Vietnam and no help given by them to sort. Poor service and not the first time we have been let down by them. Will not be using them again”

Helpful Report

Posted 5 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“My Crystal Cruise, booked through Sixstar last summer for a cruise in June of this year, was cancelled by Sixstar/Crystal in May due to Covid. After 133 days I have still not received a refund. This is despite the fact that I was initially told by Sixstar that I would be refunded in 90 days. I was then assured I would be refunded in 120 days. Sixstar have three times promised to investigate with Crystal and ring me back. None of those calls have materialised and Sixstar have also blatantly failed to respond to any E-mails or letters, including E-Mails to their Customer Services address, which in previous negative reviews they recommend people write to! Sixstar may provide a good service when booking a cruise but it is a very different story if you are trying to secure a refund. It is clearly a difficult time for cruise companies, and their agents, but if they want to have a post covid future they need to treat their customers with much more respect than they are currently doing. Sixstar sell expensive cruises but, from my experience, their service is one star.”

Helpful Report

Posted 5 years ago

Hi Kim, We’re so sorry to hear of the difficulties you have experienced. We are currently dealing with unprecedented volume refunds and are doing our best to help our customers as quickly as we can. We have not yet received your refund from the cruise line as of yet and are chasing them on a regular basis, as soon as we receive the refund we will process this back to yourself as soon as possible. Please be assured you will receive a call today from our Customer Relations Team today with an update. Many thanks for your patience in the meantime.

Posted 5 years ago

“My Crystal Cruise, booked through Sixstar last summer for a cruise in June of this year, was cancelled by Sixstar/Crystal in May due to Covid. After 133 days I have still not received a refund. This is despite the fact that I was initially told by Sixstar that I would be refunded in 90 days. I was then assured I would be refunded in 120 days. Sixstar have three times promised to investigate with Crystal and ring me back. None of those calls have materialised and Sixstar have also blatantly failed to respond to any E-mails or letters, including E-Mails to their Customer Services address, which in previous negative reviews they recommend people write to! Sixstar may provide a good service when booking a cruise but it is a very different story if you are trying to secure a refund. It is clearly a difficult time for cruise companies, and their agents, but if they want to have a post covid future they need to treat their customers with much more respect than they are currently doing. Sixstar sell expensive cruises but, from my experience, their service is one star.”

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Posted 5 years ago

“A very distressing and disappointing experience. Despite being regular travellers we booked a cruise in January for departure in June through Seabourn which due to COVID-19 did not happen. Despite many mails sent have been ignored and out of pocket due to refund not being returned. I’m at a loss what to do, anyone in the same situation perhaps Legal Action required?”

Helpful Report

Posted 5 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 5 years ago

“Booked a holiday early February to South Africa Land & cruise Due to my wife’s underlying health problem is she doesn’t want to travel but refused to give me my £1400 deposit as far as I’m concerned a Bucket shop travel company Stay away”

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Posted 6 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more detail and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 6 years ago

“Our cruise was cancelled beginning of April to French Polynesia islands. Our holiday was with Regent Seven Seas cruise line, who offered a refund via SSC. SSC owe us £17,000!!!”

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Posted 6 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 6 years ago

“Still waiting for our £15k refund from Six Star Cruises for our cancelled trip to Australia on the 15th March. To date we have not received a penny, appalling communications from them with no updates since the 9th April. As others have previously stated Six Star Cruises only appear to be interested in new sales not in the customers who had their trip cancelled because of the pandemic. We will not be booking with Six Star Cruises again.”

Helpful Report

Posted 6 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 6 years ago

“We joined Regent Navigator on 13th March and debarked that evening. Booked our own flights back to the UK and arrived 15th March! Immediately requested a refund. We e mailed to say that the deposit was paid on a hacked credit card which is, obviously, now void. Over the last few weeks we have received most of our money but not the deposit which Six Star tell us was paid the the now void card! It cannot be traced by the credit card company and Six Star are not answering the phone or e mails!”

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Posted 6 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 6 years ago

“6 star are mostly good to excellent when booking a cruise but when your cruise is cancelled, they do not want to know. Since my cruise was cancelled in March, and after confirming I wanted a refund and not a cruise credit, I have to keep chasing for information about the refund. Promises are made but not kept. It seems they put all their efforts into selling more cruises but virtually no effort into refunding failed cruises”

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Posted 6 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 6 years ago

“Cruise cancelled on 10 march by Azamara. Cruise portion refunded to Sixstar on 18 May according to Azamara yet only received by me on 19 June. Still waiting for £900 air fares refund. Yet Emirates tell me they can see the booking has not yet been refunded to or claimed by the ticket agent used by Sixstar. I have had to do all the legwork for info. If I had relied purely on Sixstar coming to me I would still be waiting. I know there are many claimants but over 100 days--really? I put it down to poor staff management at WTH (the parent of Cruise 118; Sixstar and RiverVoyages).Probablt too many people on furlough and not enough to cope with the current volume. Regrettably we have had another Azamara booking cancelled,also booked through Sixstar. Cancelled 4 weeks ago. Still no news but on experience another 2 months to wait. New bookings will be made somewhere else!”

Helpful Report

Posted 6 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 6 years ago

“We were due to depart for Dubai on 16 March. Azamara emailed us direct o 10 March to cancel.I got the cruise element back from Sixstar on 19 June despite Azamara telling me they had paid Sixstar on 18 May. I am still waiting for £900 for the air tickets.Emirates told me on 27 June that they can see that the ticket provider has not refunded me. So today 112 days from the original cancellation note we are still waiting. Not good enough and not kept in the picture unless I make direct contact with the air and cruise people myself. To rub salt in the wound Azamara have cancelled another booking and you`ve guessed it I have to wait on Sixstar for that as well.. No prizes to those who think I should book through them in the future! A pity as some of the staff have been good in the past but management in this extreme cancellation period has from my view been totally lacking in its organisationand is lamentable.”

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Posted 6 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 6 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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