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Six Star Cruises Reviews

4.8 Rating 5,016 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

4.8

Based on 5,016 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Six Star Cruises 5 star review on 29th December 2023

Martin Winbolt-Lewis

Six Star Cruises 5 star review on 21st October 2023

Six Star Cruises 5 star review on 23rd September 2023

Six Star Cruises 5 star review on 9th September 2023

Six Star Cruises 5 star review on 5th March 2023

Six Star Cruises 5 star review on 5th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a holiday early February to South Africa Land & cruise Due to my wife’s underlying health problem is she doesn’t want to travel but refused to give me my £1400 deposit as far as I’m concerned a Bucket shop travel company Stay away”

Posted 3 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more detail and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“Our cruise was cancelled beginning of April to French Polynesia islands. Our holiday was with Regent Seven Seas cruise line, who offered a refund via SSC. SSC owe us £17,000!!!”

Posted 3 years ago

Thanks for your review, we’re sorry that you’ve experienced difficulties on this occasion. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“Still waiting for our £15k refund from Six Star Cruises for our cancelled trip to Australia on the 15th March. To date we have not received a penny, appalling communications from them with no updates since the 9th April. As others have previously stated Six Star Cruises only appear to be interested in new sales not in the customers who had their trip cancelled because of the pandemic. We will not be booking with Six Star Cruises again.”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“We joined Regent Navigator on 13th March and debarked that evening. Booked our own flights back to the UK and arrived 15th March! Immediately requested a refund. We e mailed to say that the deposit was paid on a hacked credit card which is, obviously, now void. Over the last few weeks we have received most of our money but not the deposit which Six Star tell us was paid the the now void card! It cannot be traced by the credit card company and Six Star are not answering the phone or e mails!”

Posted 3 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 3 years ago

“6 star are mostly good to excellent when booking a cruise but when your cruise is cancelled, they do not want to know. Since my cruise was cancelled in March, and after confirming I wanted a refund and not a cruise credit, I have to keep chasing for information about the refund. Promises are made but not kept. It seems they put all their efforts into selling more cruises but virtually no effort into refunding failed cruises”

Posted 3 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 3 years ago

“Cruise cancelled on 10 march by Azamara. Cruise portion refunded to Sixstar on 18 May according to Azamara yet only received by me on 19 June. Still waiting for £900 air fares refund. Yet Emirates tell me they can see the booking has not yet been refunded to or claimed by the ticket agent used by Sixstar. I have had to do all the legwork for info. If I had relied purely on Sixstar coming to me I would still be waiting. I know there are many claimants but over 100 days--really? I put it down to poor staff management at WTH (the parent of Cruise 118; Sixstar and RiverVoyages).Probablt too many people on furlough and not enough to cope with the current volume. Regrettably we have had another Azamara booking cancelled,also booked through Sixstar. Cancelled 4 weeks ago. Still no news but on experience another 2 months to wait. New bookings will be made somewhere else!”

Posted 3 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 3 years ago

“We were due to depart for Dubai on 16 March. Azamara emailed us direct o 10 March to cancel.I got the cruise element back from Sixstar on 19 June despite Azamara telling me they had paid Sixstar on 18 May. I am still waiting for £900 for the air tickets.Emirates told me on 27 June that they can see that the ticket provider has not refunded me. So today 112 days from the original cancellation note we are still waiting. Not good enough and not kept in the picture unless I make direct contact with the air and cruise people myself. To rub salt in the wound Azamara have cancelled another booking and you`ve guessed it I have to wait on Sixstar for that as well.. No prizes to those who think I should book through them in the future! A pity as some of the staff have been good in the past but management in this extreme cancellation period has from my view been totally lacking in its organisationand is lamentable.”

Posted 3 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 3 years ago

“Like many others, waiting for a refund of cruise cancelled in March. No replies to emails, phone lines almost useless. Finally spoke to a real person on Saturday 20th June who said he would contact their finance dept (who don’t work on a weekend). Now Friday 26th and still nothing! We know Fred Olsen has paid them the money, it’s just not been forwarded to us. Very disappointed after previous good service from Six Star. Will have to consider other means of making future bookings.”

Posted 3 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 3 years ago

“All very well telling me not in flight booking range , might be useful to let me know when it is”

Posted 3 years ago

“Granted a full refund on my holiday due to covid cancellation. But still awaiting funds for over 6 weeks! No longer answering emails or returning calls. DO NOT BOOK WITH THIS COMPANY as they are withholding customers refunds. AVOID”

Posted 3 years ago

“Still waiting for a full refund on my cruise that was to sail on the 9th March but cancelled due to covid. Seem to be more interested in me booking another cruise or credit every time a phone them than giving me my refund.”

Posted 3 years ago

“I have used SS and never had a problem or reason to complain until now...... Updated 15 June : So it seems from lots of other glowing reviews, SS give great service if you're prepared to book another Cruise with them but not if you actually have a query or problem! Cruise booked with Seabourn, obviously cancelled, I waited to be contacted as instructed by the message customers get when they do try to call, nothing, no contact made, no email or call as it states on the website. It got to 10 days before the date we should have departed so I contacted them after I had read glowing reviews about how other customers had been helped with no problem and they were due to depart after my cruise. I eventually spoke to a Concierge and now have the Refund process in place but have to endure 90 days before I get my money back. Lesson learnt I should not have waited the 14 days and the whole process could have been started sooner. NOW ANOTHER PROBLEM! I have contacted SS several times regarding the Final Payment for another Cruise booked with them on Scenic Eclipse. The balance is due but I am not prepared to pay the 16K to find the Cruise cancelled and then have to wait another 90 days to get my money back. I eventually spoke to a Concierge again( Im not going to name) on the 9 June after I read on Scenics website that you can arrange a "Final Payment Extension", unfortunately she explained Scenic is not one of the Cruise Lines she deals with??? What is the point of managing to get to speak to someone after being on hold for a considerable time but who cannot actually help. She said she would email colleague and a contact at Scenic and would advise me by email...... Guess what another week goes by and I've heard nothing since. I am not prepared to lose my 4K Deposit. Please, please can someone just do what they say they are going to do or at least make contact. Not sure I would ever book with SS again....”

Posted 3 years ago

“Been trying to get a refund since 9 March 2020. Phone lines cut out. No longer answering emails. Cruise line advises they refunded 6star a week ago. How much longer will we have to wait for refund of money paid last November?”

Posted 3 years ago

“Very stressful, not given the correct information we required. We had to keep e- mailing to receive the information we required”

Posted 3 years ago

“I’m very unhappy with six star cruises and the difficulty I having with them in getting a refund of my money for my expensive holiday. I’m unhappy I’ve had a refund credit note imposed on me with no agreement or discussion of this. Dealing with the sales team to resolve is both frustrating and upsetting and if I hear about ABTA or ATOL well ... All I ask for is my money back within my consumer rights please. I’ve got more bookings with six star regrettably but after these will prefer to go to the lines directly as I’ve really lost confidence with this agent.”

Posted 3 years ago

“I’m very unhappy with six star cruises and the way it has tried to impose a refund credit note onto me instead of my rightful refund for my very expensive holiday. I Have had a real merry go round trying to deal with the sales department to try to sort this out I’m fed up with hearing all about ABTA and ATOL from them in place of paying my money back within my consumer rights. it’s a pity I have further bookings with six star cruises as I have lost all confidence with them . And after these will always book with the cruise line direct . It’s interesting that the scores for six six star and cruise 118 are very different on trust pilot !”

Posted 3 years ago

“Having booked through SixStar before I would normally give a better rating but not this time. Waited patiently to hear from them after Seabourn Cruise cancelled 6 weeks ago and after a web chat with Sandie who advised they were apparently dealing with customers in date order 14 days before original departure, fair enough. No contact from them so I decided to call after I read "glowing" reviews here about how efficient they had been in dealing with other customers and who it appears had affected Cruises after mine so I had stupidly waited 6 weeks. I was helped by Janet explained options and I decided to go for a Refund only to be told this would take Approx 90 days to be processed, yes 90 days, so over 4 months after the Cruise was cancelled.”

Posted 3 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@sixstarcruises.co.uk with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 3 years ago

“I understand that every business has been disrupted by Corona virus, however most companies at least eventually get around to answering emails. I emailed our Specialist Travel Concierge 2 weeks ago and we have been promised a reply and are still waiting. What is the purpose of dealing with SIX STAR cruises when you simply cannot get hold of them in a time of a problem. Even there Live Chat does not work. Even if people are working from home, they should be able to respond electronically to customers. Six Star Cruises are happy to take your money and thereafter they simply leave you to try and sort your problems out. Really disappointed. The wheel will turn when the virus is controlled and customers will remember their past experience when choosing another cruise.”

Posted 4 years ago

“Revised review Since I posted my experience re our cancelled cruise March 18th I would like to offer an update. After exchange of emails and phone calls from Sheila and Dan I now have definite information regarding our credit. Dan has been particularly helpful in explaining the situation and now have clarity on situation. I therefore thank the team for their help in getting this sorted and will be happy to book future cruises with Six Star Cruises.”

Posted 4 years ago

“I have booked several high end cruises with Six Star in the past and had great customer service, but my recent experience has been beyond terrible. We decided to cancel our (fully paid for) June cruise due to the Covid-19 situation, knowing that we would lose our 20% deposit under the cancellation terms of the cruise line. However, when enquiring about cancelling, I was informed by Six Star that I would in fact lose 100% of the entire holiday cost - 20% of the cruise fare to the cruise line and everything else to Six Star. I would urge anyone booking with Six Star Cruises to ask for written confirmation of the booking terms and conditions prior to making any payment - and it is no use checking the Six Star T&Cs on their website or on their Six Star headed booking confirmation, because (to us) they cited a different set of T&Cs - of a different company (called The Cruise Club) and allege that it is these T&Cs which applied to our booking. In the event, the above did not come to pass because the cruise line itself issued a future cruise credit, direct to us which Six Star does not have access to, which covered the cruise itself (although not the ancillary transport and other costs). Good to know that the cruise line behaved honourably, even though the travel agent behaved so disgracefully. We will be taking this further, and I will update this review with the legal findings when they are available. I see from the other reviews that Six Star respond to the 'positive' reviews, but not to the 'negative' ones. Despite many requests and my clear dissatisfaction with the service I have been given, I have had no contact whatsoever from anyone senior within the company. Six Star will never again benefit from my business - not that they seem to care!”

Posted 4 years ago

Thank you for your feedback. We are sorry to hear you are unhappy with our service. Please feel free to reach out to us at feedback@sixstarcruises.co.uk with any further comments and we can address the matter internally. Please bear with us at the present time as we are dealing with an unprecedented volume of calls and emails, but we will ensure to resolve any issues as soon as we can.

Posted 3 years ago

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Six Star Cruises is rated 4.8 based on 5,016 reviews