Never book a cruise with these people.
My parents are currently stuck on a cruise with no luggage and now day 6 with only the clothes they travelled in. Regent accept no responsibility for this and say its the airlines fault which is untrue because Regent booked two flights with insufficient transit time - 1 hour 20 minutes to get from one plane to another. A bad mistake on their part with no contingency for delays. My parents are not enjoying their cruise sadly as they have none of their personal belongings with them and no clothes to wear. This is something they have saved up for for many months and their first trip away post covid. My mother is now unwell with the stress of it all and yet Regent state it is not their responsibility - they are in your care and you booked the flights!
We are appalled.
We will be expecting a full refund.
10 months ago
Six Star Cruises has a
4.8
average rating
from
5,018
reviews
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