Avoid this company. They are not truthful and hold money that they have no right to continue to hold. See other low star feedback before you risk doing anything with them as this is a common complaint. As existing customers of SixStar, we called about a cruise with Azamara. They took a deposit without any information being provided regarding whether it was refundable or not. This can be proved with the call recording. Later that same day we had a return call from Azamara (to a message we had left) and it transpired we could do the same trip with them at a lower cost and with better benefits. My husband called the following morning to cancel the SixStar Cruises trip and only then was told the deposit was not refundable and that the money had already been "paid' to the cruise line. We have taken this up with our bank as a disputed payment. When we booked directly with Azamara they did not say that they already had a booking in our name so they had not received the information at that time from Six Star. They still have not. This is an unacceptable way to treat customers. Moreover Six Star Cruises are untruthful and wrong and this is based on their own website information which says..... "You will be required to pay a deposit or make full payment for your booking at the time of booking. .... Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Organiser who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions. All payments we collect from our customers are done so in our capacity as a retail agent and are therefore promptly forwarded to the Organiser. ..... it is the Organiser who holds the money you pay in respect of the holiday. In the event that a refund is due to you, please note that it is the Organiser who holds your money and whose responsibility it is to return it to you. As your Agent, we will liaise with the Organiser on your behalf and upon those monies being returned to us, we will forward those monies to you without undue delay." This is totally contradicted by Azamara's website where it says ......"all monies you pay to one of our authorized travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf until they are paid to us."