Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,140 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,140 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have booked several cruises through Six Star with the help of Laura. Prompt, friendly service. Invariably can provide the best price. Will be in contact again when we want to organise another cruise.”

Helpful Report

Posted 1 day ago

“Absolute perfection.”

Helpful Report

Posted 1 day ago

“We had a fabulous Silver Sea cruise organised by Shirley, it was excellent value for money with hotels and excursions organised before and after the cruise, unfortunately we had a problem with transfers so my only suggestion would be to consider using a different company for transfers”

Helpful Report

Posted 6 days ago

Dear Linda, Thank you for your 5* Review. Six Star Cruises are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. Rest assured your comments will be forwarded to Shirley and her manager and will be very much appreciated. We are very sorry to hear that you faced issues with your transfers. Please can I assure you that Six Star Cruises is committed to providing an exceptional standard of service and it is important to us that each of our customers receives the service that exceeds his or her expectation. If you would like us to look into the transfer issues further please email your complaint to customer.relations@worldtravelholdings.co.uk Thank you once again. Kind Regards Customer Relations

Posted 5 days ago

“Laura was very helpful. Patient and kind and would happily come to her again for Uture holiday bookings . There were a few admin issues which Laura attended to promptly and nothing was too much trouble . Thankyou .”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 6 days ago

“Excellent help and support in booking our cruise from Shirley.”

Helpful Report

Posted 1 week ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“As ever, Six Star Cruises information about the cruise was excellent. The cruise itself, from Southampton to the Arctic Circle with Cunard's Queen Anne, was good. The ship was lovely - what was less lovely were all the extras - gratuities, drinks and shore excursions - that are included with many of the other six star lines. Of course I knew about this beforehand, but the total cost meant that the cost was in line with those of, say, Silversea, and if they hadn't been the only cruise line going to the North Cape in June, then I would have chosen differently.”

Helpful Report

Posted 2 weeks ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how excellent the information received from Six Star Cruises was. Rest assured all your feedback regarding the cruise has been noted in full. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“we were disappointed that the call at cadiz (seville) did not materialize as we especially wanted to of stop here. .however I must say hpw excellent your handling of the travel from heathrow to lisbon and the transfers.was and thanks to 6sstar and your agents.i had superb assistance. also what a bonus the upgrade was as i was near my friend. regards shirley”

Helpful Report

Posted 2 weeks ago

Dear Shirley Thank you for your review, We are sorry to learn of your dissapointment at missing Cadiz as a port of call on Azamara Onward. This was out of the cruiselines control due to strike action onshore. Six Star Cruises are always very happy to hear that all the travel arrangements made by Shirley went smoothly, and that you received an upgrade too. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Can I ask did you mean to add this as a 2 star review as all the arrangements made by Six Star were superb? Once again thank you kindly for your review. Kind Regards Customer Relations

Posted 1 week ago

“🌟Lisa was great 👍 👌, she helped us book the exact Azamara cruise we wanted. We need another one now!! We'll be in touch with Six Stars soon. 🌟”

Helpful Report

Posted 2 weeks ago

Dear Jo and Rick Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Lisa was great when booking your cruise. We are very glad to hear that you will be back in touch when you want another cruise. Rest assured your review will be passed on to Lisa and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 week ago

“Very precious,looked to see if there was better packages available on similar cruises,have used them for many years ,from start to finish Rebecca and the team at six star cruises get ten out of ten”

Helpful Report

Posted 2 weeks ago

Dear Chris Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rebecca and the team provided you with 10 out of 10 service. We are very glad to hear that you have booked with Six Star Cruises for many years. Rest assured your review will be passed on to Rebecca and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 weeks ago

“We have been dealing with Laura for several years now and she provides excellent customer service. Great prices, fantastic cruises and always there for extra advice if needed.”

Helpful Report

Posted 3 weeks ago

Dear Elaine Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 weeks ago

“Lisa prior to the cruise was exceptional However the experience on Oceania did not measure up to the pre cruise hype Part of the package was a free parking slot at Southampton . However on a rival at the port ABP had no record of our vehicle . The service from the onsite supervisor was brilliant. However whilst he was going about resolving the issue I made a call from the docks to your offices to see if they could help.There was a queue of 2 so I asked for a call back . Regretably as of today 22 June I am still waiting for that all back . The checking in process at Southampton was not handled efficiently Oceania kept our passports for the whole of the cruise , only returning them on the morning of disembarkation . We were only advised of the need to take a photograph on our phones of the passport just prior to embarkation This assumes that ALL passengers are comfortable with smart phones and photos. Given the average age of passenger was around 80 I hazard a gust that not everyone was comfortable . The ship was immaculate but lived up to the reviews I had read prior to the trip Cabin smaller than other comparable cruise lines , not enough draw space , cabins to narrow. We ate in all 4 of the speciality restaurants 2 were excellent 2 not so . The service in the main dining room particularly for breakfast was poor , and one evening we were queing for approx. 1 hr to get in that dining room . The main dining room was closed most lunchtimes which meant the other dining venues were cramped and crowded . Given Oceania`s usp is the food, we have local restaurants that are much better . The service was adequate but after 2 weeks there was a lot of repartition within the menu in the main dining room There were numerous errors in accounting for pre-paid excursions and gratuities. Which though quickly resolved , should not happen on a cruise line with this reputation As a direct comparison with Regent , Oceania falls short in most areas . We will most definitely NOT be considering Oceania for future”

Helpful Report

Posted 4 weeks ago

Dear Mr Gibson Thank you for taking the time to share your review. As a customer-focused company, we truly value all feedback—positive or negative—as it helps us assess and, where necessary, improve the services we provide. I am glad that Lisa was exceptional prior to your cruise. We are sorry for the issues regarding the complimentary car parking at Southampton with ABP. I can see this was confirmed by Lisa with Oceania prior to departure. I am pleased the on site supervisor was able to assist you. Apologies you did not receive a call back from us, I can see a call was made to customer service which shows as 'contact hung up'. I can only apologise that the call back service did not appear to work on this occasion and can raise this with IT. Thank you for your feedback regarding Oceania, again we are sorry that your experience did not meet with your expectations. Its dissappointing to hear Oceania have fallen short on this occasion. We do value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 3 weeks ago

“We have returned from our 14 day cruise which was one of the best holidays of our lifetime. We wanted it to be special and it was. However, my disappointment is with Six Star Cruises in that ……. We were initially informed that we would be kept in touch with along the way and that after paying our deposit, we would not need to pay any more until the final payment was due. We certainly felt that there was a lack of contact (I.e. 2 weeks after asking for assistance, we had an email asking had we sorted the problem!). We also had to source our flights as the ones offered were not suitable and then pay Six Star Cruises when they were booked. The flight going out was suitable but our seats were across the aisle, something that we never do. As a result we will never use your company again Regards Michael Lynch”

Helpful Report

Posted 1 month ago

Dear Mr Lynch Thank you for taking the time to share your review. As a customer-focused company, we truly value all feedback—positive or negative—as it helps us assess and, where necessary, improve the services we provide. We’re sorry to hear that you felt there was a lack of communication. Please be assured that we take all customer service matters seriously, and your comments have been noted and shared with the relevant teams. When a package is booked outside the confirmed flight date range, we contact our customers with available options once flights become available. These may include indirect flights at no additional cost. In your case, we were happy to accommodate your preference for direct flights, which required payment before the balance due date, as they were non-refundable per the airline’s policy. We regret that you were dissatisfied with the allocated seating. While we understand how disappointing it must have been to be seated across the aisle, unfortunately, seat assignments are managed by the airline and are beyond our control. Thank you once again for your feedback. We’re pleased to hear that despite these issues, you enjoyed a wonderful cruise. Kind regards, Customer Relations

Posted 1 month ago

“This is the first time we have used a concierge service for a holiday. Shirley made the entire process so seamless we booked the itinerary she'd recommended quickly. Thank you.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“I have dealt with Laura Wing many times when booking Cruises because I have always found her to be knowledgeable regarding cruising. Above all she is very patient, thorough and always tries to do the best for me.”

Helpful Report

Posted 1 month ago

Dear Peter Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Rebecca was incredibly helpful and efficient. She made booking our cruise smooth and stress free!”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rebecca was incredibly helpful and efficient when booking your cruise making it a smooth and stress-free experience. Rest assured your review will be passed on to Rebecca and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Quite easy to deal with and Rebecca was good”

Helpful Report

Posted 1 month ago

Dear David Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that we were was easy to deal with and your concierge Rebecca was good. Rest assured your review will be passed on to Rebecca and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 1 month ago

“Booked a private transfer from Nice airport to Monte Carlo to board the cruise liner Silver Ray. Been here an hour. No transfer has arrived. Useless. You get 0/10. What a way to start a holiday. Absolute rubbish. I shall get an Uber”

Helpful Report

Posted 1 month ago

Dear Mr Boyle, Thank you for your review. As a customer-focused company, we truly value all feedback—positive or negative—as it helps us assess and improve the services we provide. I can see that we’ve already spoken with you by phone and offered our apologies regarding the delay with your transfer. If the vehicle did not arrive within the promised 10 minutes, I do hope you were able to arrange alternative transport, such as a taxi or Uber. Please remember to keep your receipt. I also hope you received the email sent to you this morning by our Customer Relations team. We look forward to hearing from you once you’re home. You can reach us at: 📧 customer.relations@worldtravelholdings.co.uk Please rest assured that we take transfer issues very seriously. We fully understand the impact such problems can have and how they may affect your overall experience. Once again, thank you for taking the time to contact us. Kind regards, Customer Relations

Posted 1 month ago

“We have just booked our next cruise through Shirley at Six Star Cruises, as always Shirley was very helpful in adding an additional night to our pre cruise stay and changing flights to suit our requirements. Thanks, once again, Shirley for your friendly, helpful service.”

Helpful Report

Posted 1 month ago

Dear Bryan Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shirley was very helpful and friendly when booking your cruise. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“I have booked a number of cruises through Sixstar and have dealt almost exclusively with Shirley McCue. I'm sure other agents are also brilliant but Shirley has proved to be exceptional. She always finds me the best deal/cabin/flight/price etc and has given me the best personal service possible. Nothing is too much trouble, no problem is insurmountable. I am not just another customer, I am one of the family.”

Helpful Report

Posted 1 month ago

Dear Sheila Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shirley was exceptional when booking your cruise. We are very glad to hear that Shirley always provides you with the best possible package and service and that nothing is too much trouble for her, it is lovely that you do not feel like another customer but one of the family. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Laura managed to do it yet again ! As always she talked me through flights, cabin availability and all the other bits and pieces that make a Six Star holidays exceptional. She is a total professional who has acted as my concierge for years, but I also know if I'm unable to contact her directly, her colleagues will also support us if necessary. Thank you, Laura.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

Six Star Cruises is rated 4.8 based on 5,140 reviews