Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rebecca is always amazing and does a first class job on making the booking experience so easy!”

Helpful Report

Posted 2 months ago

Dear Michael, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Rebecca consistently provides such excellent service and makes the booking experience easy and enjoyable for you. Delivering a first-class customer experience is something we pride ourselves on, and your kind words are a testament to Rebecca's dedication and professionalism. We will be sure to pass your compliments on to Rebecca, who will be thrilled to receive your feedback. Thank you for choosing Six Star Cruises. We truly appreciate your continued trust and look forward to assisting you with many more memorable cruises in the future. Kind regards, Customer Relations

Posted 2 months ago

“We always use 6 Star Cruises. The staff are always so helpful & patient & there’s great continuity with their consultants . A direct line phone no is given so that contact is made easier. A very great way to spend money !!”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“I spoke with Phil Davies on the phone to finalize my booking for a group cruise. As someone who doesn't live in the UK and isn't a native English speaker, I found the phone process straightforward and thank him for his professional and friendly assistance so far.”

Helpful Report

Posted 2 months ago

Dear Margrit, Dear Margrit, Thank you for taking the time to share your feedback. We are delighted to hear that Phil Davies provided such professional and friendly assistance while finalising your group cruise booking. It is especially pleasing to know that, despite English not being your first language and living outside the UK, you found the booking process straightforward and easy to follow. We will be sure to pass on your kind comments to Phil, who will be thrilled to know he made such a positive impression. Thank you for choosing Six Star Cruises. We look forward to helping you further and hope you have a wonderful cruise experience ahead. Kind regards, Customer Relations

Posted 2 months ago

“Another excellent service from Six Star Cruises this time from Elizabeth Wright who was very friendly and professional and managed to answer all our queries and book our next cruise without any problems”

Helpful Report

Posted 2 months ago

Dear Jane & Terry Jones, Thank you, for your wonderful review and for choosing Six Star Cruises once again. We are delighted to hear that Elizabeth provided another excellent experience for you. It is great to know that her friendly and professional approach helped make the booking process smooth and that she was able to answer all of your questions with ease. Your kind feedback will be passed on to Elizabeth, who will be thrilled to know her efforts were appreciated. We truly value your continued loyalty and are grateful for the trust you place in us when planning your holidays. We hope you have a fantastic time on your upcoming cruise and look forward to assisting you again in the future. Kind Regards Customer Relations

Posted 2 months ago

“A very professional and personal service from Rebecca. Efficiently answered all my questions resulting in our next cruise booking. Thank you”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Rebecca provided a professional and personal service and was able to answer all of your questions efficiently. Helping our guests feel informed and confident when making their holiday plans is incredibly important to us, so it is fantastic to know that her support resulted in your next cruise booking. We will be sure to pass your kind comments on to Rebecca, who will be thrilled to receive your feedback. Thank you for choosing Six Star Cruises. We hope you have a fantastic time on your upcoming cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 months ago

“After sales service from Katie has been very poor. Really disappointing having spent so much money with this company this year alone.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that you have been disappointed with the after-sales service you have received from Katie. This is certainly not the level of service we aim to provide, particularly to a valued customer who has chosen to travel with us multiple times this year. We appreciate you bringing this to our attention and would welcome the opportunity to investigate your concerns further and understand where we may have fallen short. If you would like to email our Customer Relations team with your booking details we would be happy to review this matter and work towards a resolution. customer.relations@worldtravelholdings.co.uk Thank you for your feedback. We value your business and hope to have the opportunity to restore your confidence in Six Star Cruises. Kind regards, Customer Relations

Posted 2 months ago

“Stacey Williams is always pleasant and efficient the whole process was quick and easy”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave such a positive review. We are delighted to hear that Stacey Williams once again provided you with the friendly and efficient service you have come to expect. It is wonderful to know that the whole process was quick and easy, as making your booking experience as smooth and enjoyable as possible is always our aim. We will be sure to pass your kind comments on to Stacey, who will be thrilled to receive your feedback. Thank you for choosing Six Star Cruises. We truly appreciate your continued trust and look forward to helping you plan your next cruise. Kind regards, Customer Relations

Posted 2 months ago

“Service from Emma outstanding. Thanks Emma”

Helpful Report

Posted 2 months ago

Dear Alexander Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Emma recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“We are delighted to have a dedicated cruise concierge, Shirley, with Six Star Cruises when enquiring about a holiday. We haven’t used Six Star Cruises before and so far the service has been six star! Shirley has been very welcoming, informative and patient while we considered all the options before placing our booking. There was no hard sell, just straight forward information and a lovely rapport making the process easy and enjoyable. We know we can contact Shirley direct to answer any queries we may have which is good to know. Thank you.”

Helpful Report

Posted 2 months ago

Dear Norman and Jane Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“As always a first class service. Was particularly impressed by the service provided by Emma while my normal concierge Dan was on leave. On his return he finalised the arrangements for our booking swiftly and accurately ensuring that we obtained the best possible deal. Once again, many thanks.”

Helpful Report

Posted 2 months ago

Dear Rob Dixon, Thank you for your continued loyalty and for taking the time to leave such a wonderful review. We are delighted to hear that you received the first-class service you have come to expect from Six Star Cruises. It is especially pleasing to know that Emma provided excellent support while Dan was away, and that Dan was able to finalise your booking swiftly and accurately on his return, ensuring you secured the best possible deal. Your kind words mean a great deal to us, and we will be sure to pass your feedback on to both Emma and Dan. We truly appreciate your trust in our team and look forward to helping you plan many more exceptional cruise experiences in the future. Kind regards, Customer Relations

Posted 2 months ago

“The booking was easy and follow up prompt”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for leaving your review. Six Star Cruises are happy to know that your booking was easy and you have received a prompt follow up. If you do need anything further please do contact your concierge or our customer service team are available. Thank you again for taking the time to write your review. Kind regards Customer Relations

Posted 2 months ago

“Initially as first time users of Six Star Cruises we were very disillusioned with the service as twice we could not get through on the phones and when we requested a call back, it never happened so we resorted to the chat. This worked well and we were delighted with the service provided by Sandie. She was efficient, knowledgeable and tried her upmost to deliver our travel plans. We ended up booking an Explora Journeys cruise, flights we booked ourselves as we did not want hold luggage which was not an option with the package. Sandie will now be on our speed dial for all holiday bookings in future. 10/10 for customer service Sandie 👍”

Helpful Report

Posted 2 months ago

Dear Jane Thank you for taking the time to leave your review. We're sorry to hear that your initial experience with us was disappointing, and we apologise for the difficulties you encountered when trying to contact our team. We understand how frustrating it can be when you're unable to get through by phone or don't receive an expected callback. However, we're delighted to hear that Sandie was able to provide the level of service you were looking for. It's wonderful to know that she was knowledgeable, efficient and committed to helping you find the right holiday. We'll be sure to share your kind comments with her, as I know she'll be thrilled to receive such positive feedback. We're also pleased that you've chosen to book an Explora Journeys cruise and that Sandie was able to help make your travel plans come together. Thank you again for your honest review. We genuinely appreciate both the constructive feedback and the recognition of Sandie's excellent customer service. We hope you have a fantastic cruise, and we look forward to assisting you with many more holidays in the future. Kind regards Customer Relations

Posted 2 months ago

“Once again Shirley took care of all our cruise requirements. She is a major part of our holiday these days. Always professional and a pleasure to work with.”

Helpful Report

Posted 2 months ago

Dear Mr Payne Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Stacey, as usual , contacts us exactly when arranged . It is lovely to hear her cheerful voice. We always have been delighted with sixstarcruises,for over 13 years. So much so, we are taking a long time friend and her daughter in law with us on our upcoming cruise.”

Helpful Report

Posted 2 months ago

Dear Sandra and John, Thank you for your wonderful review and for your continued loyalty over the past 13 years. We are delighted to hear that Stacey continues to provide the exceptional service you have come to expect from SixStarCruises. It is lovely to know that her reliability and cheerful approach make such a positive difference to your experience. Your long-standing support means a great deal to us, and there is no greater compliment than knowing you have recommended us to your friends and will be travelling together on your upcoming cruise. We will be sure to pass your kind comments on to Stacey, who will be thrilled to receive your feedback. Thank you again for your valued custom. We hope you all have a fantastic time on your upcoming cruise and we look forward to helping you create many more wonderful holiday memories in the years ahead. Kind regards, Customer Relations

Posted 2 months ago

“Stacy again was very helpful and thorough in helping us to book our cruise. She is very friendly and patient, and gives us a great service. We would highly recommend six star. Well done Stacy and thank you. We are looking forward very much to our future cruise 🚢 🌞🌸”

Helpful Report

Posted 2 months ago

Dear Terry and Virginia Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your review about how helpful Stacey was again. Its lovely to know that you highly recommend Six Star Cruises. Your review will be shared with Stacey and her manager. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Another excellent booking experience with Rebecca. She always achieved what we asked for and this resulted in another perfect Regent cruise. Thank you. On our previous cruise we had a late afternoon flight and we enjoyed a excursion around Athens before travelling to the airport. This time on Voyager Tuscan Summer this facility was not available; consequently, we had to spend a long time at Lisbon airport.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share that Rebecca has provided another excellent booking experience, and you have had another perfect Regent cruise. Also thank you for your feedback for Regent regarding last day excursions available to avoid time spent at the airport before your flight back to the UK. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Yes Shirley McCue was very helpful Evan through she dident get the commission for our trip (so I understand) as booked direct but in USA Hence due to time difference made communication difficult. So we opted to change to a uk agent. All went well”

Helpful Report

Posted 2 months ago

Dear Lesley Thank you for your review, We are happy to hear that Shirley was helpful throughout the planning process. We understand that the time difference and the fact that the booking was ultimately made directly in the USA presented some communication challenges, but it is wonderful to know that Shirley was able to assist you and help ensure everything went smoothly when you decided to work with a UK agent. We greatly appreciate your kind comments and will be sure to pass them on to Shirley Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 months ago

“Emma is highly knowledgeable and extremely efficient. She responded to emails immediately and accurately. Emma was easily contactable by telephone, which is definitely an asset to be able to speak to a human being. Highly recommend Emma along with Six Star Cruises. .”

Helpful Report

Posted 2 months ago

Dear Carol Mclaughlin, Thank you for your wonderful review! We are delighted to hear that Emma's knowledge, efficiency and responsiveness made such a positive impression. Providing accurate information and prompt communication is incredibly important to us, so it is fantastic to know that Emma was able to deliver this throughout your booking experience. We are especially pleased that you valued being able to speak directly with Emma by telephone. We understand how important personal contact can be, and we are proud to offer a service where our customers can easily reach a dedicated cruise specialist when they need assistance. Thank you for your recommendation and for choosing Six Star Cruises. We will be sure to share your kind feedback with Emma, and we look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 months ago

“Excellent and friendly service - no complaints”

Helpful Report

Posted 2 months ago

Dear Michael Thank you for your review, We are very happy to hear that you found our service excellent and friendly. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 months ago

“Top class. Quick, helpful and professional.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your wonderful review. We are delighted to hear that you found our service quick, helpful and professional. Our team is passionate about providing a first-class experience from start to finish, so it is fantastic to know we have made a positive impression. We really appreciate you taking the time to share your feedback and hope to assist you again with another exceptional cruise in the future. Kind regards, Customer Relations

Posted 2 months ago

Six Star Cruises is rated 4.8 based on 5,512 reviews