Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,142 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication and help”

Helpful Report

Posted 5 months ago

Dear Mrs Kershaw, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. We are glad to hear that you have received excellent communication and help. We truly appreciate you taking the time to share your experience with us. Kind Regards Customer Relations.

Posted 5 months ago

“Laura was absolutely brilliant she is a credit to your company and gave first class service”

Helpful Report

Posted 5 months ago

Hello Mike Thank you so much for your 5 star review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Laura was so helpful when assisting with your cruise, I will certainly pass on your comments to Laura and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Elizabeth really tried for us and got there in the end . First class service . A fair price . Been with six star several times and always delivers .”

Helpful Report

Posted 5 months ago

Dear Tina, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share with us your experience with Elizabeth. We are glad to hear that you received first class service and a fair price. Rest assured your kind words will most certainly be forwarded to Elizabeth and her manager. Kind Regards Customer Relations.

Posted 5 months ago

“Excellent service. All questions answered. They call back if your consultant is unavailable. Lots of options given , they book flights and upgrades and pre and post cruise extensions. Good discounts on late bookings”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know about your recent experience and that you received excellent service when booking your cruise. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“Stacey listens well & responds quickly. Genuinely interested in helping you.”

Helpful Report

Posted 5 months ago

Dear Kevin Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful Stacey was when booking your cruise. Rest assured your review will be passed on to Stacey and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“Great care was taken by Lisa to ensure we were happy with every aspect of our planned cruise, including satisfactory flight times to suit us. A pleasure to deal with.”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how Lisa took such care when booking your cruise. Rest assured your review will be passed on to Lisa and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“Excellent phone assistance from Donna and Kat”

Helpful Report

Posted 5 months ago

Dear Angela Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how excellent Donna and Kat were when booking your cruise. Rest assured your review will be passed on to Donna, Kat and their manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“I’ve never booked with 6 star cruises before . The lady that picked up the phone (Katie)could not have been more genuinely helpful . Also very knowledgeable regarding the cruise that we were interested in ( and booked ) first impressions are so important ! Thank you Katie for your help .”

Helpful Report

Posted 5 months ago

Dear Mr Moody, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. We are very glad to hear that Katie was very helpful and able to share her knowledge with you, when you called to discuss the sailing that you were interested in. First impressions most certainly are extremely important. Rest assured your kind comments will be forwarded to Katie and her manager. Thank you for taking the time to share your experience with us and thank you for choosing Six Star Cruises. Kind Regards Customer Relations.

Posted 5 months ago

“I knew what cruise I was interested in when I telephoned Sandie, the concierge that I deal with and within minutes she was able to provide me an excellent price for the cruise including a drinks package that I was not expecting. The whole process took less than 30 minutes”

Helpful Report

Posted 5 months ago

Dear David Thank you for your review, Six Star Cruises are always very happy to receive a review of this nature, thank you for taking the time to let us know how excellent Sandie was when arranging your cruise. Rest assured your review will be passed on to Sandie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“Lisa Paterson was fantastic ⭐️⭐️⭐️⭐️⭐️ Her meticulous attention to detail and expertise made our booking experience flawless. Your staff are your greatest asset. That's why we are a returning customer. Well done Six Stars 👏👏”

Helpful Report

Posted 5 months ago

Hello Johanna Thank you so much for your 5 star review, Six Star Cruises are delighted to receive your comments, thank you for taking the time to let us know that Lisa was fantastic when assisting with your cruise, I will certainly pass on your comments to Lisa and her manager, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Shirley McCue is an absolute star sorting out a major booking change at a difficult time for us. She went above and beyond and hopefully SixStar treasure her commitment and expertise. We certainly do.”

Helpful Report

Posted 5 months ago

Hello Thank you so much for your 5 star review, Six Star Cruises are delighted to receive your comments, thank you for taking the time to let us know that Shirley was so helpful when assisting with your cruise, I will certainly pass on your comments to Shirley and her manager, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Yet again, Stacey has pulled out all the stops to help me book my dream cruise at the best price. Her commitment to customer service is unsurpassed. Thank you again, Stacey.”

Helpful Report

Posted 5 months ago

Dear Patti Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Stacey has pulled out the stops again when booking your dream cruise. We are very glad to hear that Stacey’s commitment to customer service is unsurpassed. Rest assured your review will be passed on to Stacey and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Dan was quick to respond to the initial query and was confident and knowledgeable regarding the offers available and very professional. Early days with SixStar Cruises but so far very good.”

Helpful Report

Posted 5 months ago

Hello Mark Thank you so much for your review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to share your experience of booking with us, I will certainly pass on your comments to Dan and his manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“As usual, Laura provided an excellent and professional service from inception to completion. I would strongly advise that you seek her out for your next cruise, as you will definitely not be disappointed with her service, advice and manor ! All my cruises go through Laura.”

Helpful Report

Posted 5 months ago

Dear Gary Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received an excellent and professional service from Laura. We are very glad to hear that you would ask guests to seek her out when making their next cruise reservation and that they would not be disappointed with her service, advice and manor. Rest assured your review will be passed on to Laura and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Unrivalled personal service at unbeatable prices. I am more than satisfied with the excellent service given by your representative (Shirley McCue). My initial approach was by email followed up by telephone.”

Helpful Report

Posted 5 months ago

Dear Helen Six Star Cruises are always very happy to receive a review of this nature, thank you for taking the time to let us know how excellent Shirley was when booking your cruise. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“This is the second time with we've booked with Dan McMahon. His help is professional and timely and we still chose to book our business class airfare through him even though it was a bit more than the airline rate. We had a very good deal on the cruise and felt we wanted to keep the whole booking with Dan. My sister-in-law has already said she'll book with him next time.”

Helpful Report

Posted 5 months ago

Dear Monica, Thank you for your 5* Review and choosing to book with us again! Six Star Cruises are always delighted to receive reviews of this nature and appreciate when guests take the time to share their experience with us. We are very glad to hear that you find your experience with Dan to be professional, it is also great that the deal Dan was able to offer on your sailing, resulted in you deciding to book your business class flights with us. Dan certainly is an asset to our sales team. Rest assured your comments have been forwarded to Dan and his manager and were greatly received. Kind Regards Customer Relations.

Posted 5 months ago

“The booking experience was very smooth. Stacey discussed all the parts of the package and ensured that I was completely aware of everything. She is always so engaging but completely professional and I would recommend her without reservation.”

Helpful Report

Posted 5 months ago

Hello Stephen Thank you so much for your 5 star review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Stacey was so helpful when assisting with your cruise and we appreciate your very kind comments Kind Regards Customer Relations

Posted 5 months ago

“Always a pleasure booking through Claire - great personal service.”

Helpful Report

Posted 5 months ago

Dear Sue Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know it’s a pleasure for you to book with Claire, along with her personal service. Rest assured your review will be passed on to Claire and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“Stacey was as helpful and responsive as always and we had our next cruise booked with the minimum of fuss, but all the information required. Top class, in a world where this is not always the case!!”

Helpful Report

Posted 5 months ago

Dear Mr Nuttall Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful Stacey was when booking your cruise. Rest assured your review will be passed on to Stacey and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“Polite. Professional staff. Helpful. Competitive prices. Can be reached by email or free phone calls.”

Helpful Report

Posted 5 months ago

Hello Thank you so much for your recent review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that you found Katie professional and helpful when assisting with your cruise, I will certainly pass on your comments to Katie and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

Six Star Cruises is rated 4.8 based on 5,142 reviews