Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,312 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,312 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rebecca was helpful, knowledgeable and efficient.Prices were competitive hopefully no refund will be needed!”

Helpful Report

Posted 1 month ago

Dear Bob, Thank you for taking the time to share your feedback and 5* review. We are delighted to hear that Rebecca was helpful, knowledgeable, and efficient, and that you found our prices competitive. Your comments mean a lot to us, and we truly appreciate your trust in Six Star Cruises. Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Our passport details were “lost”. We heard this a few days before departure and while mistakes can happen, they were photos of our passports- not any old information. I had the email verifying that the information had been sent in august but the concierge couldn’t find it in her system. This was all a bit troubling. And it happened on a Saturday evening. Then I heard nothing from the concierge with whom I had booked- not an explanation, not an apology, nothing. I usually do all my own bookings, and I will be reverting back to that behavior. I still am waiting for an explanation!”

Helpful Report

Posted 1 month ago

Dear Ms Nobbs, Thank you for sharing your concerns with us. I completely understand how unsettling this situation must have been, especially so close to your departure. Please accept our sincere apologies for the inconvenience and lack of communication you experienced. To allow us to investigate this matter thoroughly and ensure it does not happen again, could you please email your complaint to customer.relations@worldtravelholdings.co.uk, including your WOR reference. This will help us review your booking details and provide you with a full explanation. We will await your response. Kind Regards Customer Relations.

Posted 1 month ago

“As always Stacey goes above and beyond to sort out our bookings. We were away on a cruise (obviously booked with Stacey!) and were keen to take advantage of a Regent offer and Stacey managed to hold this for us till our return, so we were able to secure a great cabin at an amazing price! Thank you!”

Helpful Report

Posted 1 month ago

Dear Katie Thank you for your review, We are very happy to hear that Stacey once again went above and beyond to support your travel plans. Her dedication to securing the Regent offer while you were away truly highlights her commitment to exceptional service. We are so pleased you were able to return to a great cabin at an amazing price, exactly the kind of seamless experience we aim to deliver. We will be sure to pass your kind words on to Stacey and the team. If there’s anything more we can help with, just let us know. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Rebecca Rimmer is an asset to your company. She is professional, friendly and very efficient . Nothing is too much trouble for her.”

Helpful Report

Posted 1 month ago

Dear Marilyn Thank you for your review, We are very happy to hear that Rebecca made such a positive impression. Rebecca consistently goes above and beyond to ensure our guests feel supported and valued, and your feedback perfectly reflects the dedication she brings to her role. We are proud to have her as part of our team, and we will be sure to pass along your lovely comments. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“As a new cruiser with Silver Seas my SixStarCruise Concierge, Lisa Paterson went above and beyond in making my booking. She chased my membership with Silver Seas to ensure she obtained the best possible price for my cruise. She was efficient, pleasant and totally professional a credit to your company.”

Helpful Report

Posted 2 months ago

Dear Martin, Thank you so much for taking the time to share your experience with us. We are delighted to hear that your Six Star Cruise Concierge, Lisa Paterson, provided such exceptional service and went above and beyond to ensure you received the best possible price for your Silver Seas cruise. Your kind words mean a lot to us, and we’ll be sure to pass on your praise to Lisa. Thank you once again. Kind Regards Customer Relations.

Posted 2 months ago

“Always quick to quote and an extremely good personal relationship. Always find great positions for the Suites and always find availability.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your 5* review and for sharing your positive experience with Six Star Cruises! We’re delighted to hear that you appreciate our quick quotes, personal service, and ability to secure great suite positions and availability. Thank you once again, your feedback is very much appreciated. Kind Regards Customer Relations.

Posted 2 months ago

“I spoke to Katie who was very friendly and got me an excellent price for my cruise. The booking procedure was very straightforward”

Helpful Report

Posted 2 months ago

Dear Anne, Thank you for your 5* review and for taking the time to share your experience with us. We’re delighted to hear that Katie was able to assist you and secure an excellent price for your cruise. It’s great to know the booking process was straightforward and met your expectations. Thank you once again, we truly appreciate your feedback. Kind Regards Customer Relations.

Posted 2 months ago

“Rebecca Rimmer our travel consultant was absolutely marvellous sorting out our holiday and dealing efficiently with our queries and getting us the best deal possible. We will be contacting Rebecca again in the future to book our next cruise.”

Helpful Report

Posted 2 months ago

Dear Karen and Harry We are happy to hear that Rebecca Rimmer provided such marvellous service in helping you plan your holiday and secure the best possible deal. It is wonderful to know she handled your queries efficiently and made the experience so smooth. We truly appreciate your loyalty and look forward to assisting you again when you are ready to book your next cruise. Rebecca will be very happy to hear your feedback. Kind Regards Customer Relations

Posted 2 months ago

“Elizabeth has been very helpful on this booking sorting out interconnecting cabins and suitable flights.Being very patient sorting out my queries and returning my calls Thank you Elizabeth for all your help in the past as well”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“I had the pleasure of speaking to Shirley Mccue today. Who left me in no doubt that every point I raised was answered with knowledge, professionalism and yet a personal service, a friend passing on the best advise. Something not encountered from any other cruise sales company. We have cruised for many years and been with many cruise companies. On this occasion the cruise was not for us, not based on price that was good with no hidden surprises! We just reflected on the amount of sea days and limited time at the final destination which is why we enquired about the cruise in the first place. But what it did show us, is the difference between someone who knows what they are doing, and how to put it across, leaving no question unanswered. Filling you with confidence that you were getting the right cruise for you. All the small points covered, nothing left to chance. When a cruise that is right for us comes up, we know who we will be asking for. Thank you Shirley.”

Helpful Report

Posted 2 months ago

Dear Colin and Sandra Thank you so much for your thoughtful feedback. We are very happy to hear that Shirley McCue delivered such knowledgeable and professional service, with a personal touch that made all the difference. Even though this cruise wasn’t quite the right fit, we are glad the experience highlighted the value of expert guidance. When the perfect itinerary comes along, Shirley will be ready to help. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 months ago

“Shirley has been great in supporting us in choosing our cruise next year to celebrate a very special birthday. We had several questions and Shirley has been nothing but patient and helpful. Looking forward to continuing to liaise with Shirley over the coming months! Thank you Shirley.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your review, We are very happy to hear that Shirley has been such a great support in helping you plan your special birthday cruise, it is wonderful to know that you are looking forward to continuing your journey with her. We will be sure to pass on your appreciation. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 2 months ago

“When things are going well it should be easy but when things are not going well that is when customer service really counts. Estelle Peachey stepped in when there were issues with booking our flights and when the Cruise company were slow to respond she made a direct contact which resolved the issue quickly.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Estelle recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Daniel who I dealt with was very helpful indeed.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Daniel was very helpful. Rest assured your review will be passed on to Danielle and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“We were lost in a myriad of different options for a river cruise so we contacted Rebecca and gave her all the parameters for our choices and she came back with a range of options from different cruise providers- of which met our needs. we broke this down into just three final options and she managed to answer all our questions making the end choice simple and easy. initially she came back within about 20 minutes. she saved us an enormous amount of time and we ended up with the perfect cruise. better still it cost us nothing to use this service”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your kind words and for sharing your experience with Six Star Cruises. We’re delighted to hear that Rebecca was able to guide you through the many options and help you find the perfect river cruise. Her prompt and knowledgeable support is exactly what we strive to offer, and it’s wonderful to know she made the process simple and stress-free for you. We truly appreciate your feedback and hope to assist you again in the future. Thank you once again. Kind Regards Customer Relations

Posted 2 months ago

“Our first cruise was a really wonderful experience. Shirley, the cruise concierge, was amazing with the booking & advice & I was so delighted that all the transfers, flights, hotel as well as the cruise were perfectly organised & seamless, making for a relaxed, stress free holiday. My husband was delighted with his surprise 70th birthday present & we are already thinking about another cruise. Thank you so much.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you so much for your review. We are so happy to hear that your first cruise was such a wonderful and stress-free holiday. Shirley will be delighted to know her booking support and advice made such a positive impact. It’s fantastic that everything, from flights and transfers to the hotel and cruise was seamless and well-organised. What a special way to celebrate your husband’s 70th birthday. Kind Regards Customer Relations

Posted 2 months ago

“I've now booked 4 Azamara cruises with Six Star Cruises. My contact has always been responsive, professional and very helpful. Thankyou for a excellent customer experience.”

Helpful Report

Posted 2 months ago

Dear Paul Thank you so much for your review. We are very happy to hear that your experience has been consistently excellent across all four bookings. Your kind words about your contact being responsive, professional, and helpful mean a great deal to us. Providing outstanding service is what we strive for, and it’s wonderful to know we’ve met your expectations. Kind Regards Customer Relations

Posted 2 months ago

“We have been booking between 3 and 7 cruises a year with Rebecca Rimmer for many years. Her professionalism and attention to detail is exceptional. Rebecca is very personable and is always ready to advise and generally look after our best interests when making a booking. A credit to Six Star cruises/ Cruise 118.”

Helpful Report

Posted 2 months ago

Dear Jane, Thank you so much for taking the time to share your kind words about your experience with Rebecca Rimmer and Six Star Cruises. We are delighted to hear that Rebecca has consistently provided you with exceptional service over the years. Her dedication, professionalism, and personal touch are qualities we deeply value, and your recognition of her efforts means a great deal to all of us. We’re truly grateful for your continued loyalty and for choosing to book your cruises with us time and again. Your feedback is greatly appreciated and also helps others understand the level of care and attention we strive to provide. Many thanks Customer Relations

Posted 2 months ago

“This was the first time we have used Six Start Cruises and Shirley was our Concierge. She was brilliant - adapted everything to accommodate our needs perfectly and very efficiently. Very pleased with her service / support. Hoping that the journey itself goes as smoothly.”

Helpful Report

Posted 2 months ago

Dear Dr Vingoe Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Hi Rebecca was very helpful and sorted a cruise for us at a really good price Will recommend 6 star to my friends”

Helpful Report

Posted 2 months ago

Dear David Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Phil efficiently explained the intricaciesof booking the particular cruise that I had flagged up and used follow-up phone calls and emails to complete matters.”

Helpful Report

Posted 2 months ago

Dear Chris Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Phil recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

Six Star Cruises is rated 4.8 based on 5,312 reviews