Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,285 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was our second cruise we booked with Shirley’s excellent help. My wife & I really enjoy cruising especially with the more luxury cruise lines such as Regent Seven Seas so we now we will always book with through herself & Sixstar Cruises.”

Helpful Report

Posted 1 month ago

Dear Paul Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you have booked two cruises with Shirley's excellent help. It is wonderful to hear that Shirley and Six Star Cruises have gained your custom. Rest assured your review will be passed onto Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Shirley was most helpful, very knowledgeable, friendly and understanding”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shirley was most helpful and very knowledgeable. Rest assured your review will be passed onto Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Great professional company with very good value pricing. Staff very knowledgeable & helpful. No hard sell ever - provide honest & straightforward guidance. Used them regularly & they always say thank you for your repeat business. Highly recommended.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to write this review and we would like to thank you for your repeat business. Rest assured your review will be passed onto the Six Star Cruises management team. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Elizabeth was very helpful and pleasant to deal with. She was very patient as we did go through a couple of iterations and we are very happy with our final booking.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Elizabeth was helpful and pleasant. Its great to hear that you are happy with your final booking. Rest assured your review will be passed onto Elizabeth and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Great service. Competative pricing. Danielle is very knowledgeable. Nothing seems too much trouble. Despite technical issues beyond her control she has arranged our January cruise. It's good to know we will be dealing with the same person throughout the process.”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you so much for your kind review! We’re thrilled to hear that Danielle provided such knowledgeable and dedicated service, even in the face of technical challenges. It’s great to know she was able to arrange your January cruise and that you’ll be working with her throughout the process — consistency and care really do make a difference. We’ll be sure to pass your lovely feedback on to Danielle. If there’s anything else we can assist with, we’re always here to help. Thank you once again. Kind Regards Customer Relations

Posted 1 month ago

“Great Ho;iday. Well organised by Laura”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you so much for your kind review! We’re thrilled to hear you had a great holiday and that Laura’s organisation made everything run smoothly. It’s always wonderful to know our team has helped create a stress-free and enjoyable experience. We’ll be sure to pass your lovely feedback on to Laura. We look forward to helping you plan your next adventure! Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Thank you Rebecca Rimmer for the last few years holidays organisation and amendments as required due to outside factors”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you so much for your kind review! We’re delighted to hear that Rebecca Rimmer has been such a great support in organising your holidays over the past few years, especially when adjustments were needed. It’s always wonderful to see our team recognised for their dedication and care. We’ll be sure to pass your lovely feedback on to Rebecca. We look forward to helping you plan many more memorable holidays! Thank you once again. Kind Regards Customer Relations.

Posted 1 month ago

“Our cruise concierge is Dan McMahon and he has always given us excellent service”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dan recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Fantastic service as always by Dan so easy to book with him , he understands us completely”

Helpful Report

Posted 1 month ago

Dear Jo Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Dan recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Excellent efficient service, thank you”

Helpful Report

Posted 1 month ago

Dear Valued Guest, Thank you for your 5 star review. We're delighted to hear that you found our service efficient and excellent. At Six Star Cruises, we pride ourselves on delivering a seamless and personalised experience, and it's wonderful to know we met your expectations. We truly appreciate you taking the time to share your feedback. Thank you once again. Kind Regards Customer Relations

Posted 1 month ago

“An absolute delight to have booked my cruise with Lisa Paterson. Lisa is always so friendly and attentive, she listens to our requests, and always manages to get us exactly what we are looking for. Excellent customer service, we couldn't ask for more, most definitely 5* service. Thank you Lisa :)”

Helpful Report

Posted 1 month ago

Dear Guest Thank you so much for your kind words and wonderful feedback. We are absolutely delighted to hear that your experience booking with Lisa Paterson was such a positive one. Lisa takes great pride in delivering attentive and personalised service, and it’s lovely to know she was able to meet your expectations and help you find exactly what you were looking for. Your recognition of her friendly and professional approach means a great deal, and we’ll be sure to pass on your comments to Lisa and the wider team. Kind Regards Customer Relations

Posted 1 month ago

“Laura Wing made the booking process very easy, she was able to change a few things round to suit us (flights and hotel). Very impressed. Thank you 6*”

Helpful Report

Posted 1 month ago

Dear Sue Thank you so much for your lovely feedback. We are happy to hear that Laura Wing made your booking experience so smooth and straightforward. It’s great to know she was able to tailor the arrangements to suit your preferences especially with flights and hotel adjustments and that you were impressed with the service. We will be sure to pass on your kind words to Laura. Thank you again for choosing Six Star Cruises we look forward to assisting you again in the future. Kind Regards Customer Relations

Posted 1 month ago

“Excellent service from Rebecca, thank you.”

Helpful Report

Posted 1 month ago

Dear Martin Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rebecca gave you excellent service when booking your cruise. Rest assured your review will be passed on to Rebecca and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Shirley was very professional and excellent service thank you”

Helpful Report

Posted 1 month ago

Dear Keith Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Just returned from an 11 night Azamara cruise of Aegean Sea including Egypt, Turkey and Greek Islands. We had excellent service from Lisa from start to finish, no problems at all. The holiday was really good, a fair price, on board was a great relaxing time with excellent food and staff.”

Helpful Report

Posted 1 month ago

Dear Ian Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently. It is so nice to hear you enjoyed your sailing. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Rebeca was excellent in all areas”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your 5 star review, Six Star Crjuises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Telephone conversations were good. However the arrival of the documents was dreadful. really dreadful. There were so many blank pages resulting with 13 pages to be printed to have a hard copy. This could have been halved!!! Please reorganise this and send me an abridged copy again. This is not the excellent service I have received from Six Star in the past.”

Helpful Report

Posted 1 month ago

Dear Mr. Weir, Thank you for taking the time to share your recent experience with Six Star Cruises. we are truly sorry to hear that the documentation you received did not meet the high standards you’ve come to expect from us. Whilst we are pleased to know that your telephone interactions were positive, we completely understand your frustration regarding the excessive number of blank pages in your travel documents which is certainly not the seamless experience we aim to provide. We are currently reviewing our document formatting process to ensure this doesn’t happen again. In the meantime, we have sent you a copy of of your documents, with only the essential pages included. Your feedback is invaluable in helping us improve, and we’re grateful for your continued trust in Six Star Cruises. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards Customer Relations

Posted 1 month ago

“Sandie has booked our cruises for many years. She is very professional, friendly and knowledgeable. I can’t praise Sandie enough, she always gets everything right. She will find the best deals and prices to suit our needs. She is an asset to Six Star Cruises. .”

Helpful Report

Posted 1 month ago

Dear Vivienne Thank you so much for your kind words and continued trust over the years. We are absolutely delighted to hear how much you value Sandie's support. Her professionalism, friendliness, and dedication to finding the best cruise experiences truly make her a standout member of our team. We are proud to have her as part of Six Star Cruises, and it's wonderful to know she’s made such a positive impact on your travel planning. We look forward to helping you with many more memorable journeys ahead. Kind Regards Customer Relations

Posted 1 month ago

“Rebecca was very good, she had a professional approach and nothing was too much trouble.”

Helpful Report

Posted 1 month ago

Dear Guest Thank you for your review, Six Star Cruise are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rebecca was very good when making your booking. It is also good to know that she was professional and nothing was too much trouble for her. Rest assured your review will be passed on to Rebecca and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

“Despite numerous delays, non of which were Grants fault, I have now been able to book my seabourn cruise. Grant updated me every step of the way.”

Helpful Report

Posted 1 month ago

Dear Jane Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Grant recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 1 month ago

Six Star Cruises is rated 4.8 based on 5,285 reviews