Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,142 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and informative service”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know you received a very friendly and informative service when booking your cruise. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Shirley McCue was very good in advising me and gave an excellent deal for my requirements. Thanks”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your 5* review! Six Star Cruises are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with We are glad to hear that Shirley provided good advice and was able to offer an excellent deal that met your requirements. Rest assured your comments will be forwarded to Shirley and her manager. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“We have recently made a cruise booking with Lisa Paterson. She has been extremely professional and very helpful indeed Thank you Lisa.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently when assisting with your cruise booking. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“I am not someone who enjoys booking holidays as I find the whole process in trying to decide between various options and choices quite stressful. However, Lisa Paterson was very helpful in giving me all the information and answering my many questions. She was also very efficient, friendly and patient, which made the whole process much easier.”

Helpful Report

Posted 4 months ago

Dear Christine Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful Lisa was when booking your cruise. Rest assured your review will be passed on to Lisa and her manager. It is so lovely to read she was so efficient, friendly and patient too and that you had a great experience. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 4 months ago

“We have used Six Star Cruises for several river cruises and the service has been excellent. We have booked through both Shirley and Tara and their communication and knowledge have been outstanding, as have been the value and standard of the cruises selected. We have no hesitation in recommending Six Star Cruises to others.”

Helpful Report

Posted 4 months ago

Dear Mark, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us. We are glad to hear that you have received excellent service from Shirley and Tara and also found their communication and knowledge to be outstanding Rest assured your kind comments will be forwarded to both Shirley, Tara and their managers. I can assure you your kind review will be very much appreciated. Thank you once again. Kind regards Customer Relations.

Posted 4 months ago

“Prompt response to my telephone calls with a professional & customer orientated approach. Lisa even returned my call on her day off, surely above & beyond!!”

Helpful Report

Posted 4 months ago

Dear Eddie Thank you for your review, Six Star Cruise are always very happy to receive reviews of this nature, thank you for taking the time to let us know how professional Lisa was when booking your cruise. Rest assured your review will be passed on to Lisa and her manager, its so nice to hear you feel she went above and beyond with her service. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 4 months ago

“Excellent service from Shirley very professional,”

Helpful Report

Posted 4 months ago

Dear Christine Thank you for your review, Six Star Cruise are always very happy to receive reviews of this nature, thank you for taking the time to let us know how professional Shirley was when booking your cruise. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 4 months ago

“Everything about the booking was handled professionally by Laura.”

Helpful Report

Posted 5 months ago

Dear Michael Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that everything was handled professionally by Laura when booking your cruise. Rest assured your review will be passed on to Laura and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“We received excellent service from Lisa. Comprehensively dealt with all our questions. Her unhurried professional approach was much appreciated.”

Helpful Report

Posted 5 months ago

Hello Ian Thank you so much for your 5 star review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Lisa was so helpful when assisting with your cruise, Once again, thank you for your lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Everything was just first class from initial contact, through to signed and sealed etc. I've been loyal to a couple of other cruise specialists for some 30(ish) previous cruises, only a few times booking through Six Star/118 Katie was extremely helpful and efficient throughout. I'd have no hesitation returning for future cruises”

Helpful Report

Posted 5 months ago

Hello Gerry Thank you so much for your 5 star review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Katie was so helpful when assisting with your cruise, I will certainly pass on your comments to Katie and her manager. Once again, thank you for your lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Six Star Cruises are brilliant, so helpful and pleasant to deal with, nothing is too much trouble and they seem to have the best offers for upmarket cruises. Second time I've booked with them, both times Erin has taken the booking, she is excellent.”

Helpful Report

Posted 5 months ago

Dear Stephen, Thank you for your 5* Review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with us. We are glad to hear that you find the service from us to be brilliant, helpful and pleasant. It is also wonderful to hear that this is your second time booking with us! Rest assured your review and kind comments will be forwarded to Erin and her manager and will be very much appreciated. Thank you once again, kind regards. Customer Relations.

Posted 5 months ago

“Erin was very good at her job, understanding what we wanted. The price of the cruise was very good too that I had found. SixStarCruises have great deals if you have the time to find them out at the moment and Erin very kindly dealt with me in a very friendly manner and talked me through everything that would happen after the booking. Thank you for all your help”

Helpful Report

Posted 5 months ago

Dear Beverley, Thank you for your 5* Review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with Erin. We are glad that Erin was able to understand your requirements and assist you in a kind and friendly manner. We are also very pleased that you found a great price that we were able to offer too! Rest assured your lovely comments will indeed be forwarded to Erin and her manager and will be very much appreciated. Thank you once again, kind regards. Customer Relations.

Posted 5 months ago

“Whilst we knew where we wanted to go Laura was excellent in advising us on the cruise, the ship and the ports. Her communication from start to finish was first class.”

Helpful Report

Posted 5 months ago

Hello Thank you so much for your review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Laura was so helpful when assisting with your cruise, I will certainly pass on your comments to Laura and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

“Would like to thank Katie for her attention to detail for us - it felt like a close friend was helping us. She made it such a pleasure the way she attended to our requests & the advice she gave was invaluable. Thank you again Katie - will certainly ask for you in any future bookings”

Helpful Report

Posted 5 months ago

Dear Graham and Josie Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful Katie was when booking your cruise. It really is a lovely review for her, it will be a pleasure to pass your comments on to Katie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“Stacey Williams was as fantastic aa usual. So helpful and got our cruise booked promptly.”

Helpful Report

Posted 5 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how fantastic and helpful Stacey was when booking your cruise. Rest assured your review will be passed on to Stacey and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“SixStarCruises always listen to the customers needs and come up with the goods at very competitive prices and always respond quickly to any questions or queries. They are our go to company for our cruise needs”

Helpful Report

Posted 5 months ago

Dear Valued Guest, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with us. We are glad that you are pleased with the service received and competitive prices in which we are able to offer. Your review will most certainly be forwarded to our sales team. Thank you once again. Customer Relations.

Posted 5 months ago

Helpful Report

Posted 5 months ago

“We've used Shirley a number of times now and she is always exceptionally helpful and pleasant with her customer service. She gives accurate advice and makes us feel lies its a very personal service thanks”

Helpful Report

Posted 5 months ago

Dear Mike Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how exceptional Shirley was when booking your cruise. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 5 months ago

“Oceania have changed part of an itinerary with a knock on effect at next port of call.my daytrip has been cancelled and obc not returned .therefore I can't book another trip and 6 Star Cruises say I need to speak to someone once on board.allround a one star service .”

Helpful Report

Posted 5 months ago

Dear Margaret Thank you for your review,. We are a customer focused company any feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our sincere apologies on behalf of Oceania Cruises that the ship you are due to embark on shortly has been affected by an itinerary change. We have re-checked with Oceania again and they have confirmed that the excursion was cancelled due to the ship arriving late. They have confirmed that you will receive the value of the cancelled excursion returned to you on board, enabling you to book an alternative excursion if you wish to do so. Unfortunately, the booking is now locked in finalisation as it is due to sail in the next few days, this means that Oceania cannot do anything prior to sailing and have assured Six Star Cruises that the ship will resolve this matter onboard. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. I am sure despite the matter raised you have a wonderful cruise. Kind regards Customer relations

Posted 5 months ago

“Our dedicated concierge, Shirley McCue, answered our complicated questions concerning our requirements and presented a full explanation and pricing of the different options. We were very pleased with the service which was excellent (as always).”

Helpful Report

Posted 5 months ago

Hello Thank you so much for your review, Six Star Cruises are very happy to receive your comments, thank you for taking the time to let us know that Shirley was so helpful when assisting with your cruise, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 5 months ago

Six Star Cruises is rated 4.8 based on 5,142 reviews