Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,341 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When things are going well it should be easy but when things are not going well that is when customer service really counts. Estelle Peachey stepped in when there were issues with booking our flights and when the Cruise company were slow to respond she made a direct contact which resolved the issue quickly.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Estelle recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Daniel who I dealt with was very helpful indeed.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Daniel was very helpful. Rest assured your review will be passed on to Danielle and his manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“We were lost in a myriad of different options for a river cruise so we contacted Rebecca and gave her all the parameters for our choices and she came back with a range of options from different cruise providers- of which met our needs. we broke this down into just three final options and she managed to answer all our questions making the end choice simple and easy. initially she came back within about 20 minutes. she saved us an enormous amount of time and we ended up with the perfect cruise. better still it cost us nothing to use this service”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your kind words and for sharing your experience with Six Star Cruises. We’re delighted to hear that Rebecca was able to guide you through the many options and help you find the perfect river cruise. Her prompt and knowledgeable support is exactly what we strive to offer, and it’s wonderful to know she made the process simple and stress-free for you. We truly appreciate your feedback and hope to assist you again in the future. Thank you once again. Kind Regards Customer Relations

Posted 4 months ago

“Our first cruise was a really wonderful experience. Shirley, the cruise concierge, was amazing with the booking & advice & I was so delighted that all the transfers, flights, hotel as well as the cruise were perfectly organised & seamless, making for a relaxed, stress free holiday. My husband was delighted with his surprise 70th birthday present & we are already thinking about another cruise. Thank you so much.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you so much for your review. We are so happy to hear that your first cruise was such a wonderful and stress-free holiday. Shirley will be delighted to know her booking support and advice made such a positive impact. It’s fantastic that everything, from flights and transfers to the hotel and cruise was seamless and well-organised. What a special way to celebrate your husband’s 70th birthday. Kind Regards Customer Relations

Posted 4 months ago

“I've now booked 4 Azamara cruises with Six Star Cruises. My contact has always been responsive, professional and very helpful. Thankyou for a excellent customer experience.”

Helpful Report

Posted 4 months ago

Dear Paul Thank you so much for your review. We are very happy to hear that your experience has been consistently excellent across all four bookings. Your kind words about your contact being responsive, professional, and helpful mean a great deal to us. Providing outstanding service is what we strive for, and it’s wonderful to know we’ve met your expectations. Kind Regards Customer Relations

Posted 4 months ago

“We have been booking between 3 and 7 cruises a year with Rebecca Rimmer for many years. Her professionalism and attention to detail is exceptional. Rebecca is very personable and is always ready to advise and generally look after our best interests when making a booking. A credit to Six Star cruises/ Cruise 118.”

Helpful Report

Posted 4 months ago

Dear Jane, Thank you so much for taking the time to share your kind words about your experience with Rebecca Rimmer and Six Star Cruises. We are delighted to hear that Rebecca has consistently provided you with exceptional service over the years. Her dedication, professionalism, and personal touch are qualities we deeply value, and your recognition of her efforts means a great deal to all of us. We’re truly grateful for your continued loyalty and for choosing to book your cruises with us time and again. Your feedback is greatly appreciated and also helps others understand the level of care and attention we strive to provide. Many thanks Customer Relations

Posted 4 months ago

“This was the first time we have used Six Start Cruises and Shirley was our Concierge. She was brilliant - adapted everything to accommodate our needs perfectly and very efficiently. Very pleased with her service / support. Hoping that the journey itself goes as smoothly.”

Helpful Report

Posted 4 months ago

Dear Dr Vingoe Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Hi Rebecca was very helpful and sorted a cruise for us at a really good price Will recommend 6 star to my friends”

Helpful Report

Posted 4 months ago

Dear David Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Phil efficiently explained the intricaciesof booking the particular cruise that I had flagged up and used follow-up phone calls and emails to complete matters.”

Helpful Report

Posted 4 months ago

Dear Chris Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Phil recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Dealing with Lisa was great ..very knowledgeable and friendly with it . I prefer dealing with just one person whilst making a decision on which cruise or room I’m deciding on .And she returned my calls at the time requested. The price is great ..cheaper than booking directly with Seabourn .”

Helpful Report

Posted 4 months ago

Dear Mrs Kowalski, Thank you so much for your lovely 5* review. We’re thrilled to hear that your experience with Lisa was so positive. It’s wonderful to know that her knowledge, friendliness, and dedication made your cruise planning smooth and enjoyable. We completely understand the value of working with one dedicated advisor, and we’re glad Lisa was able to support you in that way and we are of course also delighted that you found our pricing competitive, offering great value is something we’re proud of. Thank you once again. Kind Regards Customer Relations.

Posted 4 months ago

“Very helpful and supportive”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you so much for taking the time to leave a 5* review. We’re delighted to hear that you found our service helpful and supportive and your feedback is very much appreciated. Thank you once again. Kind Regards Customer Relations

Posted 4 months ago

“This is our third booking with Six Star Cruises (Six Star, Seabourn, Celebrity X) and Shirley, our cruise concierge has always been able to put together a cruise package that has met our requirements. Shirley has always been helpful and friendly and listened to what we’d like to do with regards to hotels pre and post cruise”

Helpful Report

Posted 4 months ago

Dear Martin Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“First time we enquired about a cruise they we offering. Very informative, helpful and went though everything.... decided to go ahead with booking. Very good service and confirmation of booking was prompt and very thorough... we were given our own consultant who will take care of us ... excellent service.... extremely efficient.”

Helpful Report

Posted 4 months ago

Dear Ann Thank you so much for your kind words and wonderful feedback. We are happy to hear that your first experience enquiring about a cruise was such a positive one. It's fantastic to know that our team was informative, helpful, and thorough throughout the process, and that you felt confident moving forward with your booking. We are especially pleased that you appreciated the prompt confirmation and the dedicated support from your personal concierge. Kind regards Customer relations

Posted 4 months ago

“We were recommended Six Star Cruises by a friend, and the booking process has certainly been easy. Shirley was helpful throughout , and was able to fulfill our request to fly from a local airport. Let’s hope the actual holiday is as trouble free 😊”

Helpful Report

Posted 4 months ago

Dear Sue Thank you for your 5 star review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shirley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Tried to get a quote for a cruise with azamara via web chat but heard nothing. Then tried again alongside trying to book appointment for a call back but site just buffering.....”

Helpful Report

Posted 4 months ago

Dear Valued Guest. Thank you for your feedback, and we're very sorry to hear about the difficulties you experienced while trying to get a quote via our web chat and call-back service. This is certainly not the level of service we aim to provide, and we completely understand how frustrating it must have been. We’d really like the opportunity to look into this further and assist you directly. If you're happy to do so, please email us at customer.relations@worldtravelholdings.co.uk with your contact details and a brief summary, and we’ll ensure someone gets in touch promptly. Thank you again for bringing this to our attention. Kind Regards Customer Relations.

Posted 4 months ago

“Excellent service from Claire thank you Clear explanations in a professional yet friendly way, making us feel welcome and looked after from the initial call through to confirming the booking Pat Clarke Heswall”

Helpful Report

Posted 4 months ago

Dear Pat We are very happy to hear that Claire provided such clear and friendly service throughout your booking experience. It’s wonderful to know you felt welcomed and well looked after from the very first call to confirming your cruise. We will be sure to pass on your lovely feedback to Claire, she will be thrilled to hear it! Kind Regards Customer Relations

Posted 4 months ago

“This was our second cruise we booked with Shirley’s excellent help. My wife & I really enjoy cruising especially with the more luxury cruise lines such as Regent Seven Seas so we now we will always book with through herself & Sixstar Cruises.”

Helpful Report

Posted 4 months ago

Dear Paul Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you have booked two cruises with Shirley's excellent help. It is wonderful to hear that Shirley and Six Star Cruises have gained your custom. Rest assured your review will be passed onto Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Shirley was most helpful, very knowledgeable, friendly and understanding”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Shirley was most helpful and very knowledgeable. Rest assured your review will be passed onto Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Great professional company with very good value pricing. Staff very knowledgeable & helpful. No hard sell ever - provide honest & straightforward guidance. Used them regularly & they always say thank you for your repeat business. Highly recommended.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to write this review and we would like to thank you for your repeat business. Rest assured your review will be passed onto the Six Star Cruises management team. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Elizabeth was very helpful and pleasant to deal with. She was very patient as we did go through a couple of iterations and we are very happy with our final booking.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Elizabeth was helpful and pleasant. Its great to hear that you are happy with your final booking. Rest assured your review will be passed onto Elizabeth and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

Six Star Cruises is rated 4.8 based on 5,341 reviews