Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Helpful from beginning to end. Loads of patience when we couldn't decide. Happy to recommend Sixstar cruises to anyone”

Helpful Report

Posted 5 years ago

“I have used SS and never had a problem or reason to complain until now...... Updated 15 June : So it seems from lots of other glowing reviews, SS give great service if you're prepared to book another Cruise with them but not if you actually have a query or problem! Cruise booked with Seabourn, obviously cancelled, I waited to be contacted as instructed by the message customers get when they do try to call, nothing, no contact made, no email or call as it states on the website. It got to 10 days before the date we should have departed so I contacted them after I had read glowing reviews about how other customers had been helped with no problem and they were due to depart after my cruise. I eventually spoke to a Concierge and now have the Refund process in place but have to endure 90 days before I get my money back. Lesson learnt I should not have waited the 14 days and the whole process could have been started sooner. NOW ANOTHER PROBLEM! I have contacted SS several times regarding the Final Payment for another Cruise booked with them on Scenic Eclipse. The balance is due but I am not prepared to pay the 16K to find the Cruise cancelled and then have to wait another 90 days to get my money back. I eventually spoke to a Concierge again( Im not going to name) on the 9 June after I read on Scenics website that you can arrange a "Final Payment Extension", unfortunately she explained Scenic is not one of the Cruise Lines she deals with??? What is the point of managing to get to speak to someone after being on hold for a considerable time but who cannot actually help. She said she would email colleague and a contact at Scenic and would advise me by email...... Guess what another week goes by and I've heard nothing since. I am not prepared to lose my 4K Deposit. Please, please can someone just do what they say they are going to do or at least make contact. Not sure I would ever book with SS again....”

Helpful Report

Posted 5 years ago

“Polite and helpful service from Estelle Peachey.”

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Posted 5 years ago

“Excellent service and information offered very friendly attitude”

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Posted 5 years ago

“Thanks for making it so easy to reschedule our cruise. Sam couldn’t have been more helpful.”

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Posted 5 years ago

“Been trying to get a refund since 9 March 2020. Phone lines cut out. No longer answering emails. Cruise line advises they refunded 6star a week ago. How much longer will we have to wait for refund of money paid last November?”

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Posted 5 years ago

“Had a very good experience booking with Six Star Cruises. I found Maura McKenna to be very helpful.”

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Posted 5 years ago

“Very stressful, not given the correct information we required. We had to keep e- mailing to receive the information we required”

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Posted 5 years ago

“Very impressive service from Lisa. She sorted out a tricky amendment and went over and above what we could have asked. In such difficult times our confidence has been restored. Thank you and we can’t wait to cruise again!”

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Posted 5 years ago

“Helpful reliable polite”

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Posted 5 years ago

“Very happy with service provided by Lyndsey, friendly and efficient and got me a good deal.”

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Posted 5 years ago

“All of the people I have dealt with have always been highly professional and friendly at the same time.”

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Posted 5 years ago

“Very easy booking process with Scott. He was very clear on what was included and answered all questions asked courteously. Had very good knowledge of the cruise booked so very satisfied with the sales process”

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Posted 5 years ago

“Very good reliable service from Lisa .. called when she said she would . Polite and helpful and professionally .”

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Posted 5 years ago

“After booking the replacement Cruise approx 2 weeks ago we are still waiting for written confirmation and booking ref. Throughout this whole process we have found it almost impossible to speak to someone with it taking many attempts on the phone, then after speaking to someone the outcome has not been carried through as identified.”

Helpful Report

Posted 5 years ago

“Scott made it very easy to book our dream honeymoon!”

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Posted 5 years ago

“An All Round 5 star Service. I've used this company for a few years now and cannot praise the enough. We always deal with Andrew, he goes above and beyond to make sure everything is perfect, no matter how many questions or how prices are requested he answers promptly with the answer needed, flights, transfers, even dinner reservations have been sorted and were always assured of the best price and offers.”

Helpful Report

Posted 5 years ago

“Pretty straightforward and Hannah was extremely helpful. She rang me back within the timescale she quoted and has since answered a query very quickly”

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Posted 5 years ago

“Rebooked for next year with the help of Lyndsey. Had to pay more but got a cabin upgrade included. Very grateful for Lyndsey's help. Communication across the board so difficult at the moment. She did a sterling job.”

Helpful Report

Posted 5 years ago

“Rebooked for next year with Lyndsey at the same price paid for this year, plus we're getting given on board credit. Can't thank Lyndsey enough for the service received. Already received confirmation, which is more than I can say for others.”

Helpful Report

Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews