Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,366 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,366 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service from Andrew Freeman was excellent, very competent and thorough.”

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Posted 5 years ago

“Dan was very knowledgeable and efficient”

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Posted 5 years ago

“Six Star Cruises have never let us down to date and I'm certain that is the way it will stay in future. Even being whisked back from the USA when the Covid-19 lockdown hit and the consequent cruise refund, taken as a future cruise credit went smoothly. Andrew Freeman deserves a special mention for handling our rebooking for October 2021 and Alaska in the Spring in the midst of furloughed working, diligently ensuring we were kept informed all through the booking process. Well done and thank you. John R & Sally K”

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Posted 5 years ago

“Fabulous service while trying to change our booking. Couldn't ask for better service from concierge estelle.”

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Posted 5 years ago

“We joined Regent Navigator on 13th March and debarked that evening. Booked our own flights back to the UK and arrived 15th March! Immediately requested a refund. We e mailed to say that the deposit was paid on a hacked credit card which is, obviously, now void. Over the last few weeks we have received most of our money but not the deposit which Six Star tell us was paid the the now void card! It cannot be traced by the credit card company and Six Star are not answering the phone or e mails!”

Helpful Report

Posted 5 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 5 years ago

“6 star are mostly good to excellent when booking a cruise but when your cruise is cancelled, they do not want to know. Since my cruise was cancelled in March, and after confirming I wanted a refund and not a cruise credit, I have to keep chasing for information about the refund. Promises are made but not kept. It seems they put all their efforts into selling more cruises but virtually no effort into refunding failed cruises”

Helpful Report

Posted 5 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 5 years ago

“Have just booked a cruise with this company, Excellent experience with professional friendly service from Scott. I have no hesitation in recommending this company”

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Posted 5 years ago

“Cruise cancelled on 10 march by Azamara. Cruise portion refunded to Sixstar on 18 May according to Azamara yet only received by me on 19 June. Still waiting for £900 air fares refund. Yet Emirates tell me they can see the booking has not yet been refunded to or claimed by the ticket agent used by Sixstar. I have had to do all the legwork for info. If I had relied purely on Sixstar coming to me I would still be waiting. I know there are many claimants but over 100 days--really? I put it down to poor staff management at WTH (the parent of Cruise 118; Sixstar and RiverVoyages).Probablt too many people on furlough and not enough to cope with the current volume. Regrettably we have had another Azamara booking cancelled,also booked through Sixstar. Cancelled 4 weeks ago. Still no news but on experience another 2 months to wait. New bookings will be made somewhere else!”

Helpful Report

Posted 5 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 5 years ago

“We were due to depart for Dubai on 16 March. Azamara emailed us direct o 10 March to cancel.I got the cruise element back from Sixstar on 19 June despite Azamara telling me they had paid Sixstar on 18 May. I am still waiting for £900 for the air tickets.Emirates told me on 27 June that they can see that the ticket provider has not refunded me. So today 112 days from the original cancellation note we are still waiting. Not good enough and not kept in the picture unless I make direct contact with the air and cruise people myself. To rub salt in the wound Azamara have cancelled another booking and you`ve guessed it I have to wait on Sixstar for that as well.. No prizes to those who think I should book through them in the future! A pity as some of the staff have been good in the past but management in this extreme cancellation period has from my view been totally lacking in its organisationand is lamentable.”

Helpful Report

Posted 5 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 5 years ago

“We had to change our booking due to cancellation,Joe could not been more helpful. We have dealt with Joe many times and as usual helpful,and informative, and all details emailed over straight away. Joe is a credit to Six Star Cruises”

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Posted 5 years ago

“I would like to commend Lisa Mallon for her professionalism, patience and helpfulness. She epitomised all that Six Star Cruises is renown for and more. Well done and with service like this we will return!”

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Posted 5 years ago

“We have dealt with SSC for a number of years now and its rating with us had deteriorated somewhat during recent months - for whilst we fully understand the difficulties for you in the midst of the COVID issues, communication had become a problem. Our experience since Michelle Clarke contacted us last week has though been exceptional and has helped to restore our positivity. She has throughout been thoroughly efficient, personable, and a joy to dealt with. Thank you Michelle!”

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Posted 5 years ago

“I spoke with Dan who is extremely helpful and kind. I love sixstar cruises they arem to give you the best advise and deals”

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Posted 5 years ago

“Excellent service as always. We have booked with the help of several different contacts at Six Star over the last few years. All have been unfailingly helpful. We often book a lower cabin grade but are always treated as if we are booking the Master Suite!”

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Posted 5 years ago

“I booked with Six Star Cruises based on their best price guarantee. Some three weeks later I saw an advert from another cruise specialist offering the cruise for quite a bit less. This price also included 10% reduction for early payment when I had been told that this particular offer was not available on this cruise. To be fair, I believe Seabourn made the mistake by telling my Six Star concierge on two occasions that the offer wasn’t available and it was only due to persistence that we achieved the discount. I found it extremely difficult to access customer services ( waited 97 minutes before finally getting through only to be cut off) as so many staff are furloughed. I understand the need for this but it does make it very difficult for your customers. When I phoned the other cruise specialists who were offering the same cruise for a discounted price I got through immediately. In the end I agreed to accept Six Star’s reduced price even though I could have saved a further 5% with the other company but the only way I could do this was by dropping the ‘package element’ which included flights and a two night stay in Miami which was disappointing.”

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Posted 5 years ago

“Very efficient process. Good communication and all tailored to our needs.”

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Posted 5 years ago

“Dan was excellent. He talked me through the options when my cruise was cancelled due to Covid then booked me onto my new chosen cruise efficiently and with excellent product knowledge. Thank you”

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Posted 5 years ago

“Like many others, waiting for a refund of cruise cancelled in March. No replies to emails, phone lines almost useless. Finally spoke to a real person on Saturday 20th June who said he would contact their finance dept (who don’t work on a weekend). Now Friday 26th and still nothing! We know Fred Olsen has paid them the money, it’s just not been forwarded to us. Very disappointed after previous good service from Six Star. Will have to consider other means of making future bookings.”

Helpful Report

Posted 5 years ago

Please can you email CustomerRelations@worldtravelholdings.co.uk with your booking reference number and our Customer Relations Manager will look into this for you.

Posted 5 years ago

“very good experience as always. Great expertise from Sandie Collier who I have had many dealings with over the years. She gives a very personal experience. The only issue which was not her fault was the time I had to wait to hear from her with details f a holiday due to her being extremely busy with Covid related issues/cancellations/bookings!”

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Posted 5 years ago

“Moira is a joy to deal with”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,366 reviews