Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As ever first class service from SixStar; this time from Estelle. This is particularly impressive when we were dealing with a cancellation at a difficult time.”

Helpful Report

Posted 5 years ago

“Scott was professional and knowledgable as well as being patient with my questions and interruptions. He managed to get us all booked up in one call and is following up on my last minor query. The confirmation email was received within the hour as promised. Overall, very happy with the service. Debbie”

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Posted 5 years ago

“I had very helpful and professional service from Joe who returned emails and calls immediately”

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Posted 5 years ago

“Exceptional service from Estelle as usual. She is informative, patient and punctual and I thoroughly recommend her as a representative of the company.”

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Posted 5 years ago

“Maura sorted everything out very quickly. Now looking forward to a cruise next year 😁”

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Posted 5 years ago

“Excellent response to making changes with clear and friendly communication”

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Posted 5 years ago

“Excellent as usual.”

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Posted 5 years ago

“All questions dealt with very quickly and efficiently”

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Posted 5 years ago

“Very helpful people. Thank you”

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Posted 5 years ago

“Whilst i have no problem with six star per se, i have a major problem with Regent's behaviour at this difficult time.In particular their refusal to carry over our on board credits as we amended our booking to 2021. They are now offering us1000 credits on all new bookings. I believe they are totally out of order and should be reported for sharp practice.”

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Posted 5 years ago

“Lyndsey was very helpful in moving our cruise to next year and getting the cabin we wanted. Given the circumstances everything was sorted quickly and was less stressful than we expected.”

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Posted 5 years ago

“We have always found all the staff at 6 Star Cruises very helpful. We look forward to making arrangements with them when booking our next cruise”

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Posted 5 years ago

“We have used SixStar Cruises since 2011. They have been efficient and attentive and have provided us with good deals, nothing being too much trouble. Now and again there has been a surprise freebie which is always welcome. Our latest cruise scheduled for 2021 was managed very speedily. Many of the concierges have first hand experiences if the Cruise companies and ships. we recommend them.”

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Posted 5 years ago

“Spot on as usual even under pressure”

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Posted 5 years ago

“Andrew Freeman was excellent. He moved my booking quickly and efficiently getting me exactly what I wanted. I have total confidence in him and Six Star Cruises”

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Posted 5 years ago

“Scott offered a friendly, professional service. He is very knowledgable about the different ships and cruises offered. He spent time looking at different options for me Tailoring the cruise to meet my needs , and he was not pushy giving me time to consider fully before booking. Excellent service thank you Scott.”

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Posted 5 years ago

“Very helpful friendly polite staff , competitive prices, private transfers, quick easy booking”

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Posted 5 years ago

““First rate commendation is due to Lyndsey for her professional manner, her follow-up to our calls and excellent help with the query we had on our cruise and, most of all, for securing the booking on our preferred date and ship location. Her attention and brilliant handling of our enquiry brought the result we needed. Really appreciated your understanding and efforts in working towards a solution for us - and that’s what we call excellent customer service. Thank you. Paul and Marian.””

Helpful Report

Posted 5 years ago

“First rate commendation is due to Lyndsey for her professional manner, her follow-up to our calls and excellent help with the query we had on our cruise and, most of all, for securing the booking on our preferred date and ship location. Her attention and brilliant handling of our enquiry brought the result we needed. Really appreciated your understanding and efforts in working towards a solution for us - and that’s what we call excellent customer service. Thank you. Paul and Marian.”

Helpful Report

Posted 5 years ago

“Concierge Estelle Peachey was extremely helpful, efficient and very prompt in replying to my emails. A definite star performer to deal with.”

Helpful Report

Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews