Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,490 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,490 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have come across a problem that I feel SCC could have warned its clients about that Seabourn unlike Crystal or Silverseas, for example, both cruise lines which SCC have booked us on in the past, appear NOT to include their on board credit at the time advanced bookings of shore excursions become available. Furthermore, no notice is made by SCC that unlike Crystal and Silverseas, for instance, advance bookings as far ahead as 9 months perhaps longer, have to be paid for by credit card without the benefit of being able to use on board credit. This had led to extensive confusion amongst its passengers (read online comments) about whether their credit card will be reimbursed using on board credit. There are reports of on board credit with Seabourn not be credited for advanced purchases of shore excursions. This is not acceptable where on borad credit is relied upon for shore excursions.”

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Posted 5 years ago

“I was greeted on the telephone with a cheery welcome from Lisa Mallon. Lisa was very positive, courteous, patient and efficient and took considerable time to work through our specific requests. Lisa gave us the exact details that we were looking for which meant that we could quickly come to a measured decision and confidenally book the cruise on offer. :-) Thank you Lisa ...”

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Posted 5 years ago

“Lovely, reassuring customer service from Donna. Many thanks.”

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Posted 5 years ago

“Great service from Lisa Mallon again.”

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Posted 5 years ago

“Efficient and friendly service.”

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Posted 5 years ago

“Always found the staff at six star exceptional. Our latest booking with Sheila followed the same pattern. If the person who sold you the holiday is not available when you phone in with a query, then someone else will help, and spend as much time as necessary. Always very polite and professional.”

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Posted 5 years ago

“As a result of COVID 19 we had to reschedule our Douro trip. The assistance and service we received from Estelle at six star cruises was outstanding. She rescheduled flights and the river cruise quickly and nothing was too much trouble. She was cheerful, efficient and met all our needs. The level of service was amazing and if this is an indication of how the company operates cannot wait to go on our trip next year. Well done Estelle and six star cruises.”

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Posted 5 years ago

“Very professional as usual a good all round helpfully professional service, we just need to get back cruising.🤞🤞🤞👍👍👍”

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Posted 5 years ago

“Given the current difficult circumstances and knowing how pressured the cruise concierges must be I am very appreciative of Six Star’s responsiveness regarding refund issues and I especially thank our Concierge Estelle Peachey who has been so good and consistent responding and chasing up my refund from the cruise company, thanks Estelle for your professionalism and hard work.”

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Posted 5 years ago

“Lisa Mallon assisted us to get a full refund for a cancelled 2020 cruise. Her help was invaluable and her professionalism outstanding. She has since assisted us to book a 2021 cruise and use our FCC's to reduce the price. We have used Six Star Cruises many times since 2012 and would recommend their use to anyone.”

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Posted 5 years ago

“My Crystal Cruise, booked through Sixstar last summer for a cruise in June of this year, was cancelled by Sixstar/Crystal in May due to Covid. After 150 days I have still not received a refund. This is despite the fact that I was initially told by Sixstar that I would be refunded in 90 days. I was then assured I would be refunded in 120 days. After some prompting, Sixstar have engaged with me and they are now, albeit with no success thus far, trying to extract the refund from Crystal. They have told me that they will not refund me until Crystal has paid them. Sixstar are still selling Crystal Cruises through their website and one must question whether they are right to do this given that Crystal are not honouring their contracts with their existing customers. The behaviour of Crystal inevitably makes one question whether the company has a viable future and whether or not the company is trading when technically insolvent. It's a tough time for Cruise Companies, and their agents, but at the end of the day I did not receive the holiday which I paid for handsomely. I have every right to expect to be promptly refunded and the booking agents do need to accept some of the responsibility.”

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Posted 5 years ago

“Lisa Mallon has been a Godsend helping us to get a full refund on our 2020 cancelled cruise and booking another cruise for 2021. We have been using Six Star Cruises since 2012 and will hopefully, with the help of Lisa, use them for many more.”

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Posted 5 years ago

“Lisa Mallon has been a Godsend helping us to get our refund from our cancelled 2020 cruise and booking another for 2021. We have used Six Star since 2012 and will continue with the help of Lisa to hopefully book many more.”

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Posted 5 years ago

“Scott Perry has become our regular cruise adviser. He anticipates our every need and replies to emails super fast with informative precise answers to our questions. An understanding between client and adviser is vital; we have it with the Perry. Furthermore, Scott replies to emails even when he is officially off duty and deserves every consideration when it comes to awarding promotions in SCC. I would definitely want Scott to be on my team.”

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Posted 5 years ago

“Everything clear, helpful and kept in touch throughout the process”

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Posted 5 years ago

“Just had to move another cruise due to COVID. As always, Andy Freeman was very helpful and efficient.”

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Posted 5 years ago

“This is our first booking with Six Star Cruises. We emailed, having seen a cruise that we were interested in booking. Emma answered our email enquiry and was very efficient throughout our booking. We are extremely pleased with the service so far.”

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Posted 5 years ago

“An Azamara lift & shift completed. Thank you”

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Posted 5 years ago

“My wife and I have been dealing with River Voyages / Six Star Cruises for the last 3 years and would recommend them for the excellent service they provide and for them going that extra mile.”

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Posted 5 years ago

“Very happy with the booking service, follow up and price. It was very pleasurable talking with the agent and her team. Excellent”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,490 reviews