Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,366 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,366 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In difficult situation they were quick and efficient, very happy with the outcome.”

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Posted 5 years ago

“We were trying to do lift and shift to next year due to coronavirus. We initially had difficulty in getting someone to speak to but eventually we did and it was all sorted out efficiently. Nicole Hope was extremely helpful.”

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Posted 5 years ago

“Excellent service - have already recommended to a friend who has booked.”

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Posted 5 years ago

“A professional, very competent and friendly experience with Lisa Mallon being outstanding. I felt I was in very good hands with someone who was prepared to go the extra mile to achieve my goal.”

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Posted 5 years ago

“As an established customer of quite a few years, initially I was frustrated at the time it took to book a cruise that you had 'offered'. My lovely personal concierge had been furloughed , and I felt that I was passed around and no-one seemed to want to take my booking! It seemed that you had left insufficient staff available to both answer refund queries, and take bookings. I waited over 5 hours for someone to contact me! Luckily we then got Lisa. An 'old hand', who steadied the boat and handled the booking perfectly. So FIVE PLUS for Lisa and around 1 for the rest of your system.”

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Posted 5 years ago

“All very well telling me not in flight booking range , might be useful to let me know when it is”

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Posted 5 years ago

“I have always had excellent professional service with this company and when this week I needed to reschedule my Oceania cruise it was handled very professionally and successfully by Sam Bender.”

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Posted 5 years ago

“Granted a full refund on my holiday due to covid cancellation. But still awaiting funds for over 6 weeks! No longer answering emails or returning calls. DO NOT BOOK WITH THIS COMPANY as they are withholding customers refunds. AVOID”

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Posted 5 years ago

“Still waiting for a full refund on my cruise that was to sail on the 9th March but cancelled due to covid. Seem to be more interested in me booking another cruise or credit every time a phone them than giving me my refund.”

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Posted 5 years ago

“Difficult to contact. Take ages to respond to emails. Seems like anything other than booking a new cruise is of no importance to them”

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Posted 5 years ago

“Excellent service. Helpful from beginning to end. Loads of patience when we couldn't decide. Happy to recommend Sixstar cruises to anyone”

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Posted 5 years ago

“I have used SS and never had a problem or reason to complain until now...... Updated 15 June : So it seems from lots of other glowing reviews, SS give great service if you're prepared to book another Cruise with them but not if you actually have a query or problem! Cruise booked with Seabourn, obviously cancelled, I waited to be contacted as instructed by the message customers get when they do try to call, nothing, no contact made, no email or call as it states on the website. It got to 10 days before the date we should have departed so I contacted them after I had read glowing reviews about how other customers had been helped with no problem and they were due to depart after my cruise. I eventually spoke to a Concierge and now have the Refund process in place but have to endure 90 days before I get my money back. Lesson learnt I should not have waited the 14 days and the whole process could have been started sooner. NOW ANOTHER PROBLEM! I have contacted SS several times regarding the Final Payment for another Cruise booked with them on Scenic Eclipse. The balance is due but I am not prepared to pay the 16K to find the Cruise cancelled and then have to wait another 90 days to get my money back. I eventually spoke to a Concierge again( Im not going to name) on the 9 June after I read on Scenics website that you can arrange a "Final Payment Extension", unfortunately she explained Scenic is not one of the Cruise Lines she deals with??? What is the point of managing to get to speak to someone after being on hold for a considerable time but who cannot actually help. She said she would email colleague and a contact at Scenic and would advise me by email...... Guess what another week goes by and I've heard nothing since. I am not prepared to lose my 4K Deposit. Please, please can someone just do what they say they are going to do or at least make contact. Not sure I would ever book with SS again....”

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Posted 5 years ago

“Polite and helpful service from Estelle Peachey.”

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Posted 5 years ago

“Excellent service and information offered very friendly attitude”

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Posted 5 years ago

“Thanks for making it so easy to reschedule our cruise. Sam couldn’t have been more helpful.”

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Posted 5 years ago

“Been trying to get a refund since 9 March 2020. Phone lines cut out. No longer answering emails. Cruise line advises they refunded 6star a week ago. How much longer will we have to wait for refund of money paid last November?”

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Posted 5 years ago

“Had a very good experience booking with Six Star Cruises. I found Maura McKenna to be very helpful.”

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Posted 5 years ago

“Very stressful, not given the correct information we required. We had to keep e- mailing to receive the information we required”

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Posted 5 years ago

“Very impressive service from Lisa. She sorted out a tricky amendment and went over and above what we could have asked. In such difficult times our confidence has been restored. Thank you and we can’t wait to cruise again!”

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Posted 5 years ago

“Helpful reliable polite”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,366 reviews