Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The agent (Lisa) was knowledgable and very helpful. She wasn't pushing us to buy either which was the main reason we decided to book through six star!”

Helpful Report

Posted 9 years ago

“When I first telephoned to enquire about the cruise I spoke to Donna Worsnip who was very helpful ans when she said she would phone at a certain time she did. I also spoke to Keeley Degriffa when Donna wasn't free and she had a lot of patience and booked our and our two friends dining reservations and shore excursions for the four of us.”

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Posted 9 years ago

“Absolutely excellent service from Hannah, who answered all of our queries very promptly.”

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Posted 9 years ago

“Emma was very professional and timely in her communications with us.”

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Posted 9 years ago

“Because I already knew which cruise I wanted to go on and flight details, I was actually given inadequate information about excursions and how to book them. I was asked to use an online 'cruise concierge' page to ask questions but I never got a reply; nor was I informed when my 'rep' was promoted or told who to speak to instead. They refuse to break down the elements of the package price, so it is impossible to work out what one is paying for, but their flights supplier seems to charge double what it would cost if booked independently. The deposit was taken immediately on booking (in my case nine months before departure) but then they ask you to pay the balance six months before departure, even though cruise line itself doesnt expect the money more than three months before departure. I am not sure what advantaqge they are over booking direct with the cruise company.”

Helpful Report

Posted 9 years ago

“This was my first experience of your company and was lucky to have have Emma Taylor as my adviser.she was very thorough and explored all options till I was satisfied that I was being offered exactly what my husband and I want from a holiday. She is an ideal front line rep for your company . Emma is obviously an experienced adviser, who did not give the hard sell but moved at my speed, answering my questions in non-jargon terms,patiently and knowledgeably. Theses are the reasons you got the booking as opposed to another 2 companies I was dealing with. Yes, with the way our enquiry was handled and the discount that was negotiated we would certainly come back to your company all things being the same, in the future.”

Helpful Report

Posted 9 years ago

“the cabins are always spacious,clean and well stocked with very good toiletries The staff are friendly and efficient. The food is excellent with a very good selection on the menu.The entertainment is always of a high standard and the ports of call are usually interesting.Overall I have been most impressed by the cruises I have taken with Six Star Cruises.”

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Posted 9 years ago

“Polite, helpful,knowledgeable, experienced, no sales pressure. Great service,support. Thank you Katy”

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Posted 9 years ago

“Really efficient telephone booking.”

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Posted 9 years ago

“Pricing seemed to be competitive....but paperwork and back-up was to a poor standard, compared to Trailfinders....now we will see what happens when we start our adventure in late Oct 16”

Helpful Report

Posted 9 years ago

Dear Mr Derry Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per your telephone conversation with your sales concierge, as agreed we will be happy to post all your paperwork in future. If you need any further assistance please do no hesitate to contact us. Kind Regards Customer Relations

Posted 9 years ago

“Excellent service from Katy, who was friendly, informative and very professional. I have used Six Star Cruises on several occasions and feel very comfortable in trusting them to help organise and get the best from my future holiday.”

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Posted 9 years ago

“Hannah was really helpful in reserving the cruise we wanted and kept us informed about possibilities. We are very happy with the cost of the holiday .”

Helpful Report

Posted 9 years ago

“Excellent service, thorough and meticulous care taken with all three holidays we booked within two weeks. Not only did we have everything we wanted, but Sandie Collier was proactive, able to make positive suggestions that proved helpful and made difference to our holiday. It is a great advantage to have a nominated concierge so if need to ring with a query you have to explain everything to someone different each time! Very pleased with the service we have received.”

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Posted 9 years ago

“Quick efficient service -very knowledgeable staff. Any queries we had were dealt with speedily. Feel confident dealing with you.”

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Posted 9 years ago

“Offered a very competitive deal in a friendly, businesslike manner and followed through efficiently.”

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Posted 9 years ago

“Emma Taylor was so helpful in every way the service was excellent.”

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Posted 9 years ago

“It is the fifth occasion we have made a booking with your company all contact having been with Richard Wishaw. His approach is exemplary and he is extremely understanding of our needs and is very patient with us.”

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Posted 9 years ago

“As always Emma Campbell was highly efficient.”

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Posted 9 years ago

“Always prompt in returning phone calls”

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Posted 9 years ago

“I first spoke to Donna Worsnip who very efficiently extracted the information I needed and she told us of the new direct dial number. Perfect for us. Donna also noted from our file that we had often booked cruises with Emma Taylor and told me Emma would be in from 1pm. All the information was useful, relevant and timely. I did ring back and booked through Emma who again listened to my perspective and explained my options and we concluded a deal in minimum time with minimum fuss. Excellent service from both ladies. You should be proud of them both.”

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Posted 9 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews