Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and friendly”

Helpful Report

Posted 9 years ago

“Katy was very patient and helpful explaining the options available and answering our queries. She was cheerful and friendly.”

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Posted 9 years ago

“The final price, which was £144 cheaper than other Companies, clinched the deal. I did have a few queries but found that the customer service person who dealt with these rang me personally and listened attentively and resolved everything to my satisfaction. My Cruise Concierge has dealt with queries quickly and effectively either by ringing me or by email.”

Helpful Report

Posted 9 years ago

Dear Mrs Cornes Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per our telephone conversation last week, I hope this has provided some clarity regarding your concerns. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 9 years ago

“The staff are alway very helpful and particularly patient when you are not absolutely sure which holiday you are after.”

Helpful Report

Posted 9 years ago

“I have been dealing with Katy Porter now for a few years. She is always professional, caring, understanding, competent and above all empathetic. Katy always contacts me back when she informs me she will, even when she is day off! she often goes ahead and arranges my holiday for me, I just give a brief outline of our wishes. She is never pushy, and always very honest. Katy is a great champion of your company.”

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Posted 9 years ago

“We have confidence that 6 * cruises will always deliver on their promises. We have never been let down. The cruise consultants are always cheerful, helpful and understanding towards our requests.”

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Posted 9 years ago

“Very good customer service from agent”

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Posted 9 years ago

“Carina is well aware of the issues. Tried to book a cruise, passed from pillar to post and then no call back when I was ready to book. Cruise is now booked but only after a lot of grief.”

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Posted 9 years ago

“VERY EFFICIENT AND FRIENDLY”

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Posted 9 years ago

“Took time to explain every detail with me.”

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Posted 9 years ago

“the deal was good and beat the competition but the concierge was less professional than ones we've had previously.”

Helpful Report

Posted 9 years ago

Dear Mr Carney Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per our telephone conversation last week, I hope this has provided some clarity regarding your concerns. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 9 years ago

“Professional and competent service given by Maura”

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Posted 9 years ago

“Assistance from the concierge was very good indeed. She was helpful with her recommendations and what was particularly useful is that she was able to do the flights and upgrades immediately”

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Posted 9 years ago

“Excellent service when booking our cruise”

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Posted 9 years ago

“No pushy selling, just practical, detailed information about the cruises discussed. Our number one choice was fully booked, so Sandy rang back with alternatives including cabins available and flights. She then rang again concerning flight seats and day rooms at hotels. An excellent, professional service much appreciated by my husband and I.”

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Posted 9 years ago

“I am more than happy with the service that I have received from you”

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Posted 9 years ago

“Going on Baltic cruise this month on Marina. Husband travels on business frequently so only found out flight details from Stockholm to Hamburg for work post cruise last week. We have been advised we need to pay for taxi or car from Sheraton hotel to airport. We're both really disappointed about this as the package we booked included business class flights from London which we did not use as, living in Scotland, I'm having to travel economy on Easyjet from Edinburgh and my husband is travelling from Dubai with Emirates to join the ship in Copenhagen. I feel that Six Star Cruises has saved the cost of these business class flights but won't pay for a car to the airport? We booked a penthouse stateroom, prestige drinks package and shore excursions so we feel the car to airport should be included in package price. It's not the money that is a problem, it's the principal of this. I have spoken to two advisers about this and both have said we need to pay the transport after our stay in Stockholm.”

Helpful Report

Posted 9 years ago

“I rang for a quote and gave my details and our agent was able to give us prices for different grades of cabins and hotel for pre-cruise stay plus flights and then hold the cabin for 24 hrs while I researched hotel and discussed with my husband. I left a message for our agent to return my call and she did exactly on time where we then proceeded to book. She was able to answer all my questions and was very helpful and informative. We are new to your company although regular cruisers.”

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Posted 9 years ago

“Our concierge Hanna Grey was most helpful, polite and efficient, did everything we wanted.”

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Posted 9 years ago

“Emma Taylor was very helpful and patient and answered all our questions very clearly such that although we had phoned up just to enquire we ended up by making a booking.”

Helpful Report

Posted 9 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews