Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In answer to your question "how was your booking experience?": We were not told to register with our cruise line so missed out on information. We missed a date to book excursions because it was in very small print right at the bottom of all the info under "special requests." It did not even add "book these with your cruise line not us". That sales/concierge then left the Six Star which did not have proper systems in place to help the next concierge who took over. So we had no useful information for a year. We accidentally found out all this and complained. Donna is now doing her utmost to undo the damage of lack of service since December 2020 and get our holiday back on track and repair Six Star's reputation with us. Through her senior management's fault she has an unenviable task.”

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Posted 8 years ago

Thank you for your review with regards to the service you have received from Emma. I am so pleased that you found the experience to be efficient and courteous. Thank you for choosing Six Star Cruises for your enquiry.

Posted 8 years ago

“Haven't gone on the cruise yet I depart in 28 days time.But judging by the basic tickets and confirmation paperwork that I've received today in the Second Class post today it leaves me feeling cold and unimpressed that I might be in for a poor experience. The paperwork was printed so small I had to use a magnifying glass to read it. The luggage tickets were non existent. One sheet printed in Black and white ink that one is expected to photocopy then fold in an origami fashion and placing to your suitcase handle staple it to secure it. Who carries a staple gun in their handbag before embarking on a ship? It suggests you photocopy the one copy they've sent me and to do it in colour yet they send it to the me in Back and white. Is it too much to expect 4 decent sturdy made luggage tags with the tickets in a presentation box or at least 1st class to set the tone of the adventure I'm about to embark on. The presentation of my so called tickets and paperwork looks cheap and shoddy, lets hope the cruise isn't of the same standard. Having previously felt excited about my trip I now feel anxious and apprehensive now as I feel this has set the bar and tone of things to come.”

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Posted 8 years ago

Thank you for your feedback. Firstly we are very sorry to hear of your disappointment. I do totally understand your point of view however sadly the standard of the documentation does vary from cruise line to cruise line, as an agent for each cruise line we are obligated to send all documentation on regardless. Having said that this is something that we are looking at internally following similar feedback. it does only affect a handful of cruise lines particularly in the luxury sector however we are in agreement with you that this is a few too many.. I can advise that each cruise line can and will apply luggage tags at the port side so please do not worry about the DIY version. Have a lovely holiday, I am pretty certain that this will not affect the overall enjoyment of your cruise.

Posted 8 years ago

“On all the occasions I have contacted Six Star Cruises I have received excellent service. A special mention to Dan McMahon and Keeley who were helpful, polite and answered all my questions.”

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Posted 8 years ago

Thank you Helen for leaving a review with regards to your service from Keeley & Dan, I am sure they will be pleased they were able to help you. Thank you for choosing to book with Six Star Cruises. I hope you have a fantastic holiday.

Posted 8 years ago

“Keeley was extremely polite and helpful and was able to answer all the questions l asked. Well done. Also to Mark Saxon for his initial service and excellent information he was able to provide me with and various options when booking the cruise and transport.”

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Posted 8 years ago

Thank you Margaret for taking the time to leave a review for both Mark & Keeley, I am thrilled that they were able to make your booking journey so easy to do. Mark is one of highly experienced sales concierge and i know he will be so pleased he was able to make you happy. Keeley always like to go the extra mile to help the customer, and i am pleased she was able to do this for you. Thank you so much for choosing to book your holiday with Six Star Cruises.

Posted 8 years ago

“Keeley was very helpful today and went the extra mile to make sure that I was happy with all aspects of my booking and had all the relevant details I needed. Thank you”

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Posted 8 years ago

Thank you for your review on the service you received from Keeley. I am sure Keeley will be pleased that she was able to help you with your booking today. Thank you for choosing to book with Six Star Cruises. I hope you have a great time on your holiday.

Posted 8 years ago

“excellent service”

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Posted 8 years ago

Thank you so much for your review about the service you have received. I am so pleased you found this to be excellent. Thanks for choosing Six Star Cruises, and i hope you have a fantastic holiday.

Posted 8 years ago

“Joyce couldn't have been more helpful and patient, answering last minute details regarding our booking. Thanks a Million.”

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Posted 8 years ago

Ah Thank you Anne & co. Joyce is lovely and very good at what she does. Have a great time on your cruise, we look forward to hearing all about it on your return.

Posted 8 years ago

“Excellent service as always. Efficient and very very helpful.”

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Posted 8 years ago

Thank you, we are delighted to keep looking after your cruise arrangements.

Posted 8 years ago

“Lisa was the best! Very impressed with her customer service! She listened and was very helpful! She was available and always responsive at all hours of the day! If our cruise holiday is as wonderful as the experience booking it, then we are in for the greatest adventure ever!”

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Posted 8 years ago

Thank you for taking the time to review our service, to say Lisa and her line manager are delighted with such lovely feedback would be an understatement. We are confident that your trip will be equally as good, we certainly look forward to hearing all about it on your return.

Posted 8 years ago

“From the moment we made contact with Dan, he was courteous, informative and efficient. Dan helped us with our concerns about hotel choices and found the perfect combination pre and post Cruise. This is the first time we have used SSC, and now we will continue to do so.”

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Posted 8 years ago

thank for taking the time to review our service. We do have an awful lot of repeat bookers which is obviously testament to our concierge. We are very proud of them and certainly never get bored of reading lovely comments like these. Rest assured Dan wilL be recognised for the service he has provided.

Posted 8 years ago

“Rachel is the best, she works miracles and we are very happy customers. Thanks Rachel for all your hard work and effort on our behalf .... not to mention your patience too! You have set the bar very high!”

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Posted 8 years ago

Thank you both, what lovely comments. I have passed your feedback onto Rachael and her team leader who are both delighted to hear this.

Posted 8 years ago

“Terrible communication following up from a quote. Will not use again, stay well clear.”

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Posted 8 years ago

Thank you for your comments Steve, although this is clearly not the feedback we are either expecting or indeed used to receiving, we do appreciate you taking the time to review our service. Even though our overall score indicates that we offer great service on the majority of occasions, we try to never become complacent and constantly look for opportunity to improve even further. Clearly something has gone very wrong on this occasion which will be investigated. If you would be good enough to drop me an email directly with further details re this disappointing experience, I would be very grateful. My email address is clare.cruise@worldtravelholdings.co.uk. Many Thanks Clare

Posted 8 years ago

“A prompt and clear reply and info. re. a submitted medical form - much appreciated. Rcd. from Rachel Butterworth.”

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Posted 8 years ago

“Rachael answered my query within 5 minutes. Once again excellent and friendly service by Mark Saxton in Sales and Rachael in admin”

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Posted 8 years ago

Thank you Mr Kidd, I have passed your feedback on to both Mark and Rachael who are both delighted to hear such great feedback

Posted 8 years ago

“Just to say I have found Sandie to be most professional, courteous a pleasure to deal with. She took endless trouble to meet my needs when recently booking my cruise to South America.”

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Posted 8 years ago

Thank you for taking the time in writing this review Marion, Sandie is a lovely lady who is very well travelled, she takes great pride in ensuring she has everything just right and so she is delighted with this feedback. Have a lovely time, we look forward to hearing all about South America on your return

Posted 8 years ago

“Excellent service as always”

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Posted 8 years ago

Thank you Mr Kidd, always happy to help

Posted 8 years ago

“After booking a Caribbean cruise with Seabourn, the cabin allocated was not exactly what we were looking for. First Matthew then, and in particular, Sharon went out of their way to find the perfect solution. In all our conversations both have been extremely courteous, friendly and very helpful.”

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Posted 8 years ago

Thank you for taking the time to review our service, we are delighted to hear that you are now happy and looking forward to your cruise. We look forward to hearing all about it on your return

Posted 8 years ago

“Prompt friendly responses to enquiries.”

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Posted 8 years ago

“Great service, staff very friendly”

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Posted 8 years ago

“Everyone I dealt with was an absolute pleasure to deal with. Big thanks to Siobhan in sales as well as Joyce and Keely in admin, plus their supervisor in the background. Thank you ladies all for first class caring service, you all rock! Much appreciated, Tracy”

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Posted 8 years ago

Thank you Tracy, we do work really hard to ensure that our service is both exceptional and consistent and so it is always a pleasure to hear that our hard work has been recognised. I have passed your comments on to the team and the directors, rest assured the team will be recognised for the service they have provided.

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,512 reviews