In answer to your question "how was your booking experience?": We were not told to register with our cruise line so missed out on information. We missed a date to book excursions because it was in very small print right at the bottom of all the info under "special requests." It did not even add "book these with your cruise line not us". That sales/concierge then left the Six Star which did not have proper systems in place to help the next concierge who took over. So we had no useful information for a year. We accidentally found out all this and complained. Donna is now doing her utmost to undo the damage of lack of service since December 2020 and get our holiday back on track and repair Six Star's reputation with us. Through her senior management's fault she has an unenviable task.