Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After receiving my tickets, I had a couple of questions. Estelle answered my phonecall. All matters were dealt with quickly and I had emails within a few minutes”

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Posted 8 years ago

Fabulous delighted to hear this, Have a lovely holiday, we look forward to hearing all about it on your return.

Posted 8 years ago

“The lady I spoke to was very friendly and helpful, it was a pleasure talking to her”

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Posted 8 years ago

Thank you for your kind comments, glad we could help

Posted 8 years ago

“Katie Smith has been absolutely superb in the way she has dealt with various matters. She is very prompt and professional and a credit to your company.”

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Posted 8 years ago

Thank you for taking the time to review our service, I have passed your comments onto Katie and her line manager

Posted 8 years ago

“All questions were answered in a speedy and efficient manner. Listened to our needs and acted in accordance with our wishes.”

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Posted 8 years ago

“Concierge service provided by Rachel was in keeping with the Six Star title! She was professional, friendly and efficient.”

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Posted 8 years ago

Thank you for your review Howard, I have passed your comments on to Rachael and her line manager who are both delighted.

Posted 8 years ago

“So far my experience with Staff at Six Star Cruises has been very professional, helpful and patient. Excellent customer service from Matthew Cotton, Joyce Holyce and Donna. Thank you”

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Posted 8 years ago

Thank you for taking the time to review our service. We do work very hard to ensure our service is both exceptional and consistent so it's always good to hear that our hard work has paid off. We hope you have a lovely time on your cruise and look forward to hearing all about it on your return.

Posted 8 years ago

“Poor customer service. Unable to speak to the same concierge as each phone call was handled by a different person. Mistakes blamed on computer system. Six Star Cruises failed to provide the cruise line with correct information. Wouldn't trust the company to deal competently with another booking. Not recommended.”

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Posted 8 years ago

Thank you for taking the time to review our service. As a senior manager in the business I am both shocked and disappointed to read such comments as this is not typical of our customers experience when dealing with my team. I would love to try and resolve this issue for you if you would be kind enough to drop me an email karina.stott@sixstarcruises.co.uk

Posted 8 years ago

“No receipt or information supplied until final balance was due. M.D. does not accept calls. Wrong details given by the company to the cruise line.”

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Posted 8 years ago

“We have arranged 2 cruises for ourselves and 2 for family members through Six Star. On the second of ours, we encountered a couple of hiccoughs -no fault of Sixstar -but these were handled quickly and effectively by Six Star staff who contacted us regularly and amended a couple of details to make our trip happy and memorable. Whilst it is unlikely that anything will not be as planned, we know that Sixstar, customer focussed staff will address and correct anything we request as quicky as possible in future cruises. Particular thanks and recognition go to Lia and Sarah.”

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Posted 8 years ago

Thank you for taking the time to review our service, I have passed your comments on to Lia, Sarah and their line manager who are all delighted to hear that their hard work is appreciated. Have a great time on your cruise, we look forward to hearing all about it on your return.

Posted 8 years ago

“Estelle v good”

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Posted 8 years ago

“Rachel Bennison worked very to overcome problems with E mail which hadn't been sent due to computer problems. She was extremely patient and understanding.”

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Posted 8 years ago

“Excellent service, thank you.”

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Posted 8 years ago

“Estelle was very helpful”

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Posted 8 years ago

“six star cruises are hassle free and informative.”

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Posted 8 years ago

“Our regular consultant, Emma, provides great service and always goes beyond requirements to find exactly what we are looking for.”

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Posted 8 years ago

“Very good personal service from Hannah, notably call backs on questions and amendments, and additional requirements were dealt with quickly & efficiently.”

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Posted 8 years ago

“Answered my queries which were quite numerous with courtesy and speed. Leased with my chosen cruise line to get the best deal for me.”

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Posted 8 years ago

“Excellent customer service, friendly and very efficient”

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Posted 8 years ago

“Our agent went to a lot of trouble to make sure we got the holiday that would best suit us.”

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Posted 8 years ago

“Personal service tailored to my needs... I have dealt with Six Star several times over the years and like their approach. My situation now is quite specific and I feel very confident that they do their best to meet my new requirements.. it does feel a personal rather than a corporate service - unusual these days!”

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Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,512 reviews