Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maura McKenna is fantastic - we have tried to book in the past but unfortunately you have been unable to 'match' the price we had obtained from our normal agent. I also attended one of your events a couple of years ago and the Sales Manager was also excellent.”

Helpful Report

Posted 9 years ago

“Just first class throughout.”

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Posted 9 years ago

“Friendly, efficient and delightful staff to arrange your cruise, nothing seems to be too much trouble. They also appear to be able to get a good price for your cruise. Excellent”

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Posted 9 years ago

“i was so pleased with the service. Emma was amazing she made the booking so easy,arranged everything from flights to pick ups. The best we have ever had from a travel agent, best value offered Thank you Carole & George Wilson”

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Posted 9 years ago

“Katy spent time finding the best suite available for us. Most helpful.and efficient .”

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Posted 9 years ago

“Friendly and professional service”

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Posted 9 years ago

“Excellent customer service. I was very demanding and changed my mind a couple of times too but Catherine was only too happy to assist me.”

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Posted 9 years ago

“sandy is a true professional and knows her business, i'm sure she will look after us.”

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Posted 9 years ago

“The support and speed of making my recent booking were excellent. However, the same has happened in the past, only for problems to arise before leaving for our holiday. Therefore until this procees in complete, you cannot assume my views will stay the same. Ps unsure why red lines are suddenly appearing.”

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Posted 9 years ago

“All staff went out of their way to help me find a cruise to suit my criteria. Dominic and Dan were particularly helpful”

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Posted 9 years ago

“Communication and interaction with Six star difficult. Tried to make contact with Six star on return but little interest shown. Several shortcomings but no interest shown in our attempts for discussion.”

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Posted 9 years ago

“Our Holiday experience was good. Six star however made the experience difficult. From day one the concierge was good but unable to make contact again. Had to chase and chase for the tickets. Communication was difficult with long waiting times to get a reply. Hotel was poor. Pick up service excellent . No airport support as agreed and no communication with cruise operators regarding special occasion as agreed.”

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Posted 9 years ago

“Found mark very helpful and knowledgeable concerning this cruise”

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Posted 9 years ago

“Got the flights I wanted”

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Posted 9 years ago

“I was delighted with the quick and efficient response to our request and would certainly use Six Star Cruises in the future.”

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Posted 9 years ago

“Having used Six Star Cruises previously with complete satisfaction. This Booking had a few problems such as missing the August promotion add on offer and only booking one night pre cruise hotel instead of two. Fortunately Joanna Deakin from Six Star tidied that up to our satisfaction. We hope that Six Star will now live up to what their name implies and truly make us happy.”

Helpful Report

Posted 9 years ago

Dear Mr MacNicol Thank you for your review and I apologise for the delay in responding and for the few initial problems you encountered. I hope that we are living up to our name and that our customer service is living up to your expectations. Kind Regards Customer Relations Six Star Cruises

Posted 9 years ago

“From the first enquiry to booking the cruise the service was excellent most knowledgable and helpful well done.”

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Posted 9 years ago

“Very good telephone communication but disappointed to receive a later option from one of your competitors offering a lower price for the same grade cabin and up graded flights.. We are unlikely to book through you again.”

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Posted 9 years ago

“Richard Wishaw was pleasant, very helpful and quick to answer our questions. I will certainly recommend him to friends.”

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Posted 9 years ago

“The infinite knowledge and patience of my cruise concierge Richard Wishaw who always makes parting with my money that much easier!!”

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Posted 9 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews