Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emma has been brilliant in understanding our requirements, taking on board any changes we would like to make, and looking after us in terms of making sure we do not miss any crucial dates for tours, meals, or even paying! A great service.”

Helpful Report

Posted 8 years ago

Thank you Mr Sharman for your kind review. I am so pleased that Emma has provided excellent service, understanding your requirements, assisting with your booking and informing yourselves on important dates for your cruise. We hope you have a wonderful holiday. Thank you again for booking with Six Star.

Posted 8 years ago

“Joyce was extremely helpful and efficient in sorting out my queries.”

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Posted 8 years ago

Thank you for your review and kind comments regarding Joyce. Thanks again for booking with Six Star Cruises.

Posted 8 years ago

“So far everything has been w very well dealt with as it has before when I have booked through you. Stacey Williams has been most helpful and clear with what is included etc and has helped with finding suitable flights outside of the basic cruise.”

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Posted 8 years ago

Thank you Penelope Lambert O.B.E. I am so pleased Stacey Williams has been assisting you with your booking in her helpful and clear manner which is exceptional as standard. Thank you again for your booking.

Posted 8 years ago

“Very helpful and knowlegable agent. Made booking a pleasure. Sadly as you have a policy of not accepting Amex I have been forced to book elsewhere for other cruises next year. Please review this policy.”

Helpful Report

Posted 8 years ago

Thank you for your review and kind comments regarding our cruise concierge. However, I am sorry to read that you may look elsewhere for next years cruise. I would like have the opportunity for Six Star Cruises to assist you with your future booking and review this policy. Kind regards Kimberley Whitehead

Posted 8 years ago

“So far, so good. Stacey Williams was very courteous, patient and explained every detail of the cruise along with my requirements to get into America. very helpful and polite. Booking went very smoothly. I hope everything else goes well too.”

Helpful Report

Posted 8 years ago

Thank you for your review about the patient service you have received from Stacey, Moira McKay. I am so pleased that Stacey was able to help you with your booking. Thanks again for choosing Six Star Cruises

Posted 8 years ago

“Service was highly efficient, pleasantly delivered and personable”

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Posted 8 years ago

Thank you for your review about the efficient service you have received from the concierge. I hope you have a wonderful time. Thanks again for choosing Six Star Cruises

Posted 8 years ago

“Stacey Williams - a great Cruise Consultant - booked me a great cruise holiday at a great price. The service she gave to me personally was excellent in every respect.”

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Posted 8 years ago

Thank you Peter Mee for your review about the excellent service you have received from Stacey, Stacey is one of our most experienced and knowledgeable concierge. Thanks again for choosing Six Star Cruises and I hope you have a wonderful time on your holiday.

Posted 8 years ago

“Made contact with Dan and was able to speak to him directly when ever I had a query. Always followed up on any issued raised and gave me accurate info. Didn’t pester me when I had to put things on hold for a while. Second time we have booked with him.always ready to cost up various options.”

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Posted 8 years ago

Thank you for your review about the service you have received from Dan. I am so pleased he has continually given you great service while helping with your query. Thanks again for choosing Six Star Cruises

Posted 8 years ago

“Excellent service from Andrew.”

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Posted 8 years ago

Thank you Olive for your review about the excellent service you have received from Andrew. Thanks again for choosing Six Star Cruises

Posted 8 years ago

“We have just booked our third cruise through Six Star Cruises and once again your service through the Cruise concierges has been excellent and well beyond the general standard. Their ability to resolve any queries on the spot makes it so easy to book a cruise and then to confirm the details within minutes is super On the cruises we have traveled on all the arrangements made went like clockwork..”

Helpful Report

Posted 8 years ago

Thank you for your review about the excellent service you have received from our concierge. I am so pleased that your query was resolved quickly and I hope you have a wonderful holiday. Thanks again for your continuing patronage.

Posted 8 years ago

“Always receive great advise and help from Dan. A pleasure to deal with”

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Posted 8 years ago

Thank you Mrs Basger for your review, I am so pleased that Dan was able to provide you with the help you needed for your booking. Thanks again for choosing Six Star Cruises.

Posted 8 years ago

“After booking, we discovered that there were lots of flights that were much better for us than the ones we had been told about by Six Star cruises. I don't know whether this was ignorance on the part of the agent, or whether Six Star Cruises were trying to maximise their own profit in some way. When I complained, I did not even get an apology. Six Star Cruises has cost me time and money, and I will not be using them again.”

Helpful Report

Posted 8 years ago

Thank you for your review Mr Ainsworth. I am sorry you feel let down by Six Star Cruises. Our customer service team have listened to the calls when Mrs Ainsworth made the booking and discussions mentioned flights from London Heathrow, as per the offer seen by Mrs Ainsworth on the website. Your booking was made as per your requirements and the best price at the time of your booking was with London Heathrow flights. However, as a gesture of goodwill we have offered alternatives. If you would like to accept these we will be more than happy to assist you. Kind regards Kimberley at Six Star Cruises

Posted 8 years ago

“The booking process excellent and prompt, however since booking a couple of small queries via email have not been answered, very disappointing - seems a bit like, you now have our money and now can’t be bothered to look after your customers”

Helpful Report

Posted 8 years ago

Thank you for your review Mr Colin Miller. I am very sorry to hear a couple of small queries have not been answered to via email, this is very disappointing. Would you please be kind enough to forward the queries to my email address at kimberley.whitehead@sixstarcruises.co.uk Kind regards Kimberley

Posted 8 years ago

“We have always found six star cruises to be helpful and reliable.”

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Posted 8 years ago

Thank you for your review Mrs Barbara Ann Ickeringill. I am so pleased that we are able to continue assisting you with booking your cruise holidays. Thank you again for your loyalty.

Posted 8 years ago

“Katy Porter was very efficient and worked hard to achieve the flights and suite we required. We have used 6 Star Cruises and have always had a good experience. We would certainly recommend you to others.”

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Posted 8 years ago

Thank you Mrs Christine Grevatte-Ball for your review about the service you have received from Katy. Katy is one of most knowledgeable concierge. I hope you have a wonderful time and thanks again for continuing to use Six Star Cruises.

Posted 8 years ago

“It was easy to make a booking and it was good to speak to someone who had been on the ship. Stacey certainly was very knowledgeable about all the details of the cruise and I look forward to dealing with her nearer the time of my cruise.”

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Posted 8 years ago

Thank you so much Alex D for your review. I am happy that Stacey was able to help you with your booking. Stacey is one of our most experienced concierge. Thanks again for choosing Six Star Cruises.

Posted 8 years ago

“Every now and again you stumble across really good service which is nice to talk about and recommend to other customers. Our experience with Six Star started on Wednesday of last week and continued until we finally booked the cruise yesterday. During this period their consultant (Stacey) took our requirements and then came up with well thought out options. Problems were easily overcome and solutions found, we had lengthy discussion and it was great to find someone with good experience and professionalism who could answer every question or get back to us promptly with the answer. We do hope our cruise is as good as the booking experience.”

Helpful Report

Posted 8 years ago

Thank you John C for your lovely review. I am so pleased that Stacey was able to help you with your booking. Stacey is very experienced and she has a wealth of knowledge. Thanks again for choosing Six Star Cruises and I hope you have a wonderful time.

Posted 8 years ago

“Fantastic service, Estelle dealt with my requests efficiently and promptly. Would highly recommend Six Star Cruises.”

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Posted 8 years ago

Thank you for your review Sue. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for your booking.

Posted 8 years ago

“The booking process went very smoothly and Andrew was able to assist with additional flights, hotel, transfers etc. We will keep our fingers crossed that everything turns out as it should.”

Helpful Report

Posted 8 years ago

Thank you for your review. I am so pleased we have been able to assist you with your booking and Andrew was able to assist you with additional flights, hotel and transfers. Thank you again for your booking.

Posted 8 years ago

“Everything question answered satisfactory and dealt with swiftly”

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Posted 8 years ago

Thank you for your review Jacqueline. I am so pleased we have assisted you with your booking answering your questions and dealing with it swiftly. Thank you again for your booking.

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,512 reviews