Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A little early to say, not sailed yet! However the sales assistants I have so far dealt with have been excellent: very helpful and friendly. I particularly mention Rachael who took my final payment effortlessly and with good humour!”

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Posted 8 years ago

Thank you for your review David. I am so pleased that we have been able to assist you with your booking and thank you for your kind comments about Rachael. Our Cruise Concierge are there to assist you every step of the way to your departure and thereafter. Thank you again for your booking.

Posted 8 years ago

“Our Cruise Concierge Stacey was very helpful and prompt in replying to our inquiry. She came back to us very quickly with answers about our proposed cruise, therefore we booked straight away”

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Posted 8 years ago

Thank you for your review Richard Freeman. I am so pleased that Stacey was able to assist you with your booking and responding with prompt replies. Thank you again for booking with us.

Posted 8 years ago

“Stacey has been extremely helpful and has answered all our questions patiently. She has a good knowledge of the top cruise lines and it has been a pleasure to deal with her. She spent a long time answering our emails and on the phone to us and we appreciate the excellent individual attention. Thank you Stacey.”

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Posted 8 years ago

Thank you for your review and kind comments about Stacey. I am so pleased that Stacey has been extremely helpful and has answered all your questions patiently providing you with excellent individual attention. Stacey is one of our most knowledgeable cruise concierge here at Six Star Cruises. Once again sincere thanks for taking the time to contact us, please be assured that Stacey will be recognised for the service she has provided.

Posted 8 years ago

“Stacey was extremely helpful which made our booking experience so easy. She has a very friendly manner and it was a pleasure to talk to her.”

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Posted 8 years ago

Thank you for your review. I am so pleased Stacey was able to assist you with your booking and ensuring your booking experience was so easy. Thank you again for booking with Six Star Cruises.

Posted 8 years ago

“We decided to book a Silversea cruise, after having cruised with P&O and Royal Caribbean in the past. I looked at three itineraries before making a final decision. Dan was extremely helpful through the entire process. I had lots of questions which were answered patiently and promptly. At no point did I feel under pressure to make a booking. I would recommend Six Star Cruises and we use them again in the future.”

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Posted 8 years ago

Many thanks for taking the time to email us with your kind comments about Dan. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. I am so pleased that Dan was able to assist you with your first Six Star Cruise on Silversea and answered your questions patiently and promptly, thank you again for your booking.

Posted 8 years ago

“We have been on several cruises over the past few years and have been in touch with Six Star Cruises in the past, but never booked through them. On this occasion we were really fortunate to connect with Laura Higgs. We were interested in a Caribbean cruise and after a chat about the sort of cruises we liked, places we had visited etc Laura researched the cruise and got back to us very quickly with not only cruise details but also flights. We decided not to book that particular cruise for various reasons but after such a wonderful experience working with Laura we told her we would definitely be in touch if we found another cruise we liked. At no time did we feel pressured to book the cruise. That is important to us as we like to look at reviews of the ship, study the itinerary in detail etc before committing. A week later, my husband saw another cruise advertised that really appealed to us. I contacted Laura and once again she found out all the information on the cruise and the flights for us. After doing some further research ourselves, we contacted Laura a couple of days later and booked the cruise with her. She spent a lot of time on the phone with me confirming all the details. Since booking we have had a few more questions and she has always responded promptly to our emails. From the minute I first spoke to Laura I had confidence in her ability to find us a good price on a cruise. Cruising is a competitive business and it is important that the booking agent is efficient and responds promptly to any questions or concerns. I can wholeheartedly recommend Laura for her warmth and friendliness and competent manner and we look forward to her being our cruise consultant for future cruises.”

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Posted 8 years ago

Good afternoon Mrs Katherine Mary Partington Many thanks for taking the time to email us with your kind comments about Laura Higgs. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Once again sincere thanks for taking the time to contact us, please be assured that Laura will be recognised for the service she has provided. Kindest Regards Kimberley

Posted 8 years ago

“Katy Porter is the ultimate professional. She always makes booking very simple”

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Posted 8 years ago

Thank you for your review Mr Anthony John Woodhouse. I am so pleased that Katy Porter was able to assist you with your booking and always makes things simple for you. Thank you again for booking with Six Star Cruises.

Posted 8 years ago

“Dear sir/madam I would like to give my feedback on my experience while booking with Six Star Cruises. I would like to inform you that Katy Porter and Dan who stood in for Katy when she was away did a sterling job on putting together my cruise package. Both Katy and Dan are a credit to the company with excellent work attitude, effort and customer satisfaction. Unfortunately all their hard work was undone when an incident regarding my booking arose. The incident centres around Azamara and its price reduction less than 14hrs after I made my booking. Katy again showed her skills in pointing me in the correct direction to try and resolve the situation. This is where I would like to thank Joyce Hoyle who works in admin, did everything she could to try and resolve my complaint with yourselves and Azamara. I believe Azamara are stubborn in their approach and attitude, while Joyce did her best to try and get a favourable outcome to my complaint, Azamara would not meet her on a compromise. Joyce is another member of staff who believes in customer satisfaction and is a credit to Six Star Cruises. All though my grievance has not been solved I cannot thank your staff enough for their effort. Many thanks and kind regards.”

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Posted 8 years ago

Many thanks for taking the time to email us with your kind comments about Katy, Dan and Joyce. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent so it is always a pleasure to hear that our hard work has been recognised. I am sorry that Azamara are not meeting on the compromise and ensure you that your comments will be shared with them. Once again sincere thanks for taking the time to contact us, please be assured that Katy, Dan and Joyce will be recognised for the service they have provided. Kind regards Six Star Cruises

Posted 8 years ago

“Both Dan and Andrew went to a great deal of trouble to reorganise a back to back cruise for us. Nothing was too much effort for them. Thank you”

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Posted 8 years ago

Thank you for your review. I am so pleased that Dan and Andrew both went to a great deal of trouble to reorganise your back to back cruise. Thank you again for your booking.

Posted 8 years ago

“Estelle peachy has just handled my issue about my booking and answered it quickly to my satisfaction”

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Posted 8 years ago

Thank you for your review Mrs Pam Upex. I am so pleased that Estelle Peachy assisted you with your booking and answered it to your satisfaction. Thank you again for your booking.

Posted 8 years ago

“This is the second time we have used Six Star Cruises and so far we have been impressed by the contacts we have had.”

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Posted 8 years ago

Thank you for your review Mr Gregory Frank Webber. I am so pleased that you have returned to us for the second time and that we have been able to assist you with your booking. Thank you again for booking with Six Star Cruises.

Posted 8 years ago

“I found Matthew Cotton to be very affable and knowledgeable while booking our China cruise. He responded quickly to any enquiries/questions I had and provided a fully documented itinary. I am surprised though that there isn't any guidance from Sixstar cruises with regards to obtaining visas for China. My overall experience to date is excellent. Regards Terry Crowe”

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Posted 8 years ago

Thank you for your review Mr Terence Thomas Crowe. I am so pleased that Matthew Cotton was able to assist you with your cruise to China. Unfortunately, as Visa information can change and our cruise concierge's would need to check for any amendments daily we made the decision not to offer guidance on the 'How to apply' for Visa's, however we would recommend the Chinese Embassy. Thank you again for your booking.

Posted 8 years ago

“As usual, very efficient service and help. So professional and "on the ball". Nothing is too much trouble...always going the "extra mile".”

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Posted 8 years ago

Thank you for your review. I am so pleased that our cruise concierge team were able to assist you with your booking, providing efficient service, being on the ball and going the extra mile. Thank you again for booking with Six Star Cruises.

Posted 8 years ago

“A big thank you to Stacey Williams from SixStar cruises. I wanted to book a special 2019 anniversary holiday for my wife (30th wedding) and we were looking for a luxury trip that incorpoated India. We had a high level of accomodation criteria and certain date restrictions. Stacey managed to find us the perfect itinerary and helped to make the process extremely straightforward and fuss free. We have dealt with Stacey on many occasions and have always found her to be attentive and helpful beyond expectations. Thank you again and I would not hesitate to recommend Stacey at SixStar Cruises to any fellow travellers.”

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Posted 8 years ago

Thank you for your review Mark P. I am so pleased that Stacey Williams was able to assist you with your booking and your special 2019 anniversary of 30 years being married. I'm sure you will have a fantastic time on your cruise and thank you for booking with Six Star Cruises.

Posted 8 years ago

“Friendly and helpful service (as always). A big thank you to our concierge Mark Saxton who just makes things easy!”

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Posted 8 years ago

Thank you for your review Mr Christopher Mark Daniels. I am so pleased that Mark Saxton was able to assist you with your booking and makes it easy for you every time. Mark is very knowledgeable and friendly and delivers exceptional as standard service. Thank you again for booking with Six Star Cruises.

Posted 8 years ago

“We contacted your company for the first time recently, to obtain information regarding luxury cruises. We spoke with Stacey Williams at length and she was full of useful information some of which was obtained first hand which helped us book a cruise with Regent Seven Seas. Excellent specialist service for those looking to arrange a luxury cruise.”

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Posted 8 years ago

Thank you for your review Colin McKnight. I am so pleased Stacey Williams was able to assist you with your booking and setting the usual standard for exceptional as standard service. Thank you again for booking with Six Star Cruises.

Posted 8 years ago

“Very helpful and patient with me well done”

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Posted 8 years ago

Thank you for your review and booking with Six Star Cruises. Have a fantastic holiday.

Posted 8 years ago

“Excellent and helpful service from Emma Taylor This is why I continue to book through you as you can deal with problems so much easier than I can.”

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Posted 8 years ago

Thank you for your review Mrs Betty Croke. I am so pleased that Emma Taylor continues to assist you with your cruise bookings ensuring that you do not have to worry about any problems. Thank you again for booking with Six Star Cruises.

Posted 8 years ago

“great no problem”

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Posted 8 years ago

Thank you for your review Mrs Diana Jones. I am so pleased we have been able to assist you with your booking and thank you for booking with Six Star Cruises.

Posted 8 years ago

“Excellent staff who do all in thier power to make your cruise a very enjoyable experience, Special thanks to Katy Porter”

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Posted 8 years ago

Thank you for your review Peter Crossman. I am so pleased that our excellent Six Star team have been able to assist you with your booking. We aim to deliver exceptional as standard service and Katy Porter is one of most knowledgeable Six Star Cruise concierge. Thank you again for your booking.

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,512 reviews