Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Staff, were able to give me excellent advice and guidance on the cruise, that my husband and I were interested in. The out come of this advice is we have now booked a cruise, and we are looking forward to this holiday next year,”

Helpful Report

Posted 8 years ago

Thank you Mrs Livingstone for your lovely review, I am so pleased that you was able to find a suitable cruise and I am sure it will be fantastic. Thanks again for choosing Six Star Cruises.

Posted 8 years ago

“Both Michelle and Rachel were very helpful and made me feel as if nothing was too much trouble. I would recommend them to anyone and I will use them again.”

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Posted 8 years ago

Thank you so much Linda for your review about the helpful service you received from Michelle and Rachel, I am pleased to see that nothing was too much trouble for them, I would not expect anything less. Thanks again for choosing Six Star Cruises.

Posted 8 years ago

“Hi , I would like to bring it to your attention , how impressed I was with the amount of knowledge that Emma had and the help which she was able to give in booking my cruise for my friend and I . It is the Rhine and Mosel cruise in June which we have booked . Well done Emma ! Kind regards, Linda Hughes”

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Posted 8 years ago

Thank you Linda Hughes for the lovely review about the service you have received from Emma. Emma is one of most experienced concierge with a wealth of knowledge. The Rhine & Mosel Cruise is absolutely wonderful, I know you will have a great time. Thanks again for choosing Six Star Cruises.

Posted 8 years ago

“Had an email from six star cruises today with special deals from Azamara. Rang and spoke to Laura, who went out of her way to get me a cruise to suit my budget, mid summer. She spent 1hr with me on the phone, and came up with quite a few cruises in my price. She also sorted regional flights, and hotels, thus making it very easy all round. This is the first time I have used six star cruises, and it won’t be the last! Thank-you Laura.”

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Posted 8 years ago

Thank you so much for your review. Laura is one of our most experience concierge and I am so pleased to hear that Laura was able to help you find a suitable cruise, along with the right flights and hotels. I do not expect anything less from Laura. Thanks again for choosing Six Star Cruises, and I hope you have a fantastic holiday. I cannot wait to hear all about it upon your return.

Posted 8 years ago

“The whole process of booking my cruise was exceptional. Katja was extremely polite, helpful and went out of her way to get me the best deal for the cruise. Having efficiently taken my details, requirements and queries she then made contact with another company in order to secure me an improved deal and meet every requirement. She made the whole process so simple, stress free and filled me with confidence that this cruise was exactly what myself and my party were looking for. The cruise confirmation and itinerary was sent to me promptly and accurately. As a result I would have no hesitation in using this company in the future. If the cruise staff are as helpful I have no doubt that this will be a highly enjoyable experience. Thank you Katja”

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Posted 8 years ago

Thank you so much for your lovely review about the service you have received from Katja. I am so pleased to see that the process was simple and easy to use, and Katja was polite and helpful throughout the process. Thanks for choosing Six Star Cruises for your holiday.

Posted 8 years ago

“Poor booking experience. Wrote & tried to call MD in order to resolve problems. Received phone call in reply informing me that he was too busy to deal with complaints. The situation was eventually sorted by Kelly but left me with a negative impression of the company. Looks like a not too well trained sales machine.”

Helpful Report

Posted 8 years ago

Thank you for your review I am sorry to hear you that you're booking experience has not met you're expectations, although i am pleased to hear that Kelly was able to assist you. If you wish to discuss please contact our Customer Relations team and we will look into this further for you. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager

Posted 8 years ago

“It was a pleasure to speak to a very knowledgeable, professional and helpful cruise advisor, Andy, who took excellent care in ensuring all the details of our cruise, flights and hotels were perfect for us. We have used Six Star Cruises several times in the past, and would not hesitate to do so again.”

Helpful Report

Posted 8 years ago

Thank you for reviewing your service from Andy, I am so pleased he was able to help with your booking. He is very knowledgeable and always professional. I am glad he was able to find the prefect cruise for you, and looking forward to welcoming you back for your next cruise. Thanks again for your continuing support and loyalty with Six Star Cruises. I hope you have a wonderful holiday.

Posted 8 years ago

“It was a pleasure dealing with an individual who understood my holiday needs and who had an in-depth knowledge of the product he was offering. He was able to find exactly what I wanted at a price I was willing to pay. I would not hesitate to use six star cruises again”

Helpful Report

Posted 8 years ago

Thank you for your review Mr Laurie. I am so pleased that you was able to book your holiday with confidence. All of our staff are highly trained and are very knowledgeable so i am pleased you will not hesitate to use us again, and we are looking forward to developing a fantastic relationship with you. Thanks again for choosing to book with Six Star Cruises, and i hope you have a fantastic holiday.

Posted 8 years ago

“Richard is really amazing - patient and nothing too much trouble. He is knowledgeable on all cruises and deals with questions promptly and with efficiency. We have just done Seabourn and have booked another trip with him....all on his recommendation. Well done.”

Helpful Report

Posted 8 years ago

Thank you so much for your review Mr Van Rossum. I am so pleased that Richard was able to help you find your prefect cruise, he is very knowledgeable and one of highly experienced sales concierge. He has a lot of personal experience which is shown with his customers, and I am so pleased you have booked a Seabourn on his recommendation. Thanks for choosing to book with Richard and Six Star Cruises, and I am sure you will have a fantastic time on your next cruise too.

Posted 8 years ago

“Emma is really excellent. She is knowledgeable, responsive and incredibly helpful. We have come to rely on her and feel she is tuned-in to our needs.”

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Posted 8 years ago

Thank you for your review Julie Hughes. Emma is highly experienced sales concierge and always goes above and beyond for all of her customers. I am so pleased that you feel you have found your concierge. Thank you for choosing to book with Six Star Cruises, and I hope you have a wonderful holiday.

Posted 8 years ago

“Rachael was very helpful and went out of her way to assist us . she is an asset to Six Star Cruises.”

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Posted 8 years ago

Thank you for your review. I am sure Rachael is pleased to hear that she was very helpful in assisting you. Thank you for choosing Six Star Cruises and I hope you have a fantastic holiday

Posted 8 years ago

“Nothing to much trouble.Sophie Milligan a credit to the company.”

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Posted 8 years ago

Thank you for your review Mr Gerskin. I am so pleased that Sophie was able to help with your queries,, Sophie is a valued member of the team, and I am sure she will be pleased to know that her service towards you was excellent. Thanks for choosing Six Star Cruises.

Posted 8 years ago

“Rachael Butterworth was so friendly and reassuring today, with my questions.”

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Posted 8 years ago

Thank you for taking the time to write your review with regards to the service you have received from Rachael. Rachael is always happy to go the extra mile to make sure the customer has the best experience. I am pleased she was able to reassure you. Thanks again.

Posted 8 years ago

“Whilst arranging cruise for two other people problems arose in our co-ordination but staff at Sixstar were more than happy to help finally Joyce was able to give me info on Gatwick and Easyjet flight details . very impressed”

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Posted 8 years ago

Thank you for your review. I am happy that Joyce was able to help you with the issues that arose. Joyce is always happy to help. Thank you for choosing Six Star Cruise to book your holiday, I hope you have a wonderful time.

Posted 8 years ago

“I called to pay our outstanding balance which was done efficiently and quickly. Then Lindsey, who was warm and professional, assured me that she would transfer all of our details across so we didn't have to repeat the process and emailed me with details of specialist dining provisions the same day. An excellent service which is quick to access, covers things I hadn't thought of, does what they offer to do and does it promptly and courteously.”

Helpful Report

Posted 8 years ago

Thank you so much for your review Lynn Johnson, I am so pleased that Lyndsey 's service was second to none, its nothing short of what we expect from Lyndsey. Thank you for choosing to book with Six Star Cruises, and I hope you have a wonderful time on your holiday.

Posted 8 years ago

“Lyndsey Mccracken couldn't have been more helpful, knowledgeable and patient, having to deal with all of my stupid questions! Absolutely nothing was too much trouble for her, no matter how many times I called or e:mailed her. An absolutely amazing service!”

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Posted 8 years ago

Thank you so much for your review. I am so pleased Lyndsey was able to help and answer all of your questions, Lyndsey is always willing to go above and beyond to make the customers experience a pleasant one. Thank you for choosing to book with Six Star Cruises, and on behalf of Lyndsey, we hope you have a fantastic holiday.

Posted 8 years ago

“In answer to your question "how was your booking experience?": We were not told to register with our cruise line so missed out on information. We missed a date to book excursions because it was in very small print right at the bottom of all the info under "special requests." It did not even add "book these with your cruise line not us". That sales/concierge then left the Six Star which did not have proper systems in place to help the next concierge who took over. So we had no useful information for a year. We accidentally found out all this and complained. Donna is now doing her utmost to undo the damage of lack of service since December 2020 and get our holiday back on track and repair Six Star's reputation with us. Through her senior management's fault she has an unenviable task.”

Helpful Report

Posted 8 years ago

Thank you for your review with regards to the service you have received from Emma. I am so pleased that you found the experience to be efficient and courteous. Thank you for choosing Six Star Cruises for your enquiry.

Posted 8 years ago

“Haven't gone on the cruise yet I depart in 28 days time.But judging by the basic tickets and confirmation paperwork that I've received today in the Second Class post today it leaves me feeling cold and unimpressed that I might be in for a poor experience. The paperwork was printed so small I had to use a magnifying glass to read it. The luggage tickets were non existent. One sheet printed in Black and white ink that one is expected to photocopy then fold in an origami fashion and placing to your suitcase handle staple it to secure it. Who carries a staple gun in their handbag before embarking on a ship? It suggests you photocopy the one copy they've sent me and to do it in colour yet they send it to the me in Back and white. Is it too much to expect 4 decent sturdy made luggage tags with the tickets in a presentation box or at least 1st class to set the tone of the adventure I'm about to embark on. The presentation of my so called tickets and paperwork looks cheap and shoddy, lets hope the cruise isn't of the same standard. Having previously felt excited about my trip I now feel anxious and apprehensive now as I feel this has set the bar and tone of things to come.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. Firstly we are very sorry to hear of your disappointment. I do totally understand your point of view however sadly the standard of the documentation does vary from cruise line to cruise line, as an agent for each cruise line we are obligated to send all documentation on regardless. Having said that this is something that we are looking at internally following similar feedback. it does only affect a handful of cruise lines particularly in the luxury sector however we are in agreement with you that this is a few too many.. I can advise that each cruise line can and will apply luggage tags at the port side so please do not worry about the DIY version. Have a lovely holiday, I am pretty certain that this will not affect the overall enjoyment of your cruise.

Posted 8 years ago

“On all the occasions I have contacted Six Star Cruises I have received excellent service. A special mention to Dan McMahon and Keeley who were helpful, polite and answered all my questions.”

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Posted 8 years ago

Thank you Helen for leaving a review with regards to your service from Keeley & Dan, I am sure they will be pleased they were able to help you. Thank you for choosing to book with Six Star Cruises. I hope you have a fantastic holiday.

Posted 8 years ago

“Keeley was extremely polite and helpful and was able to answer all the questions l asked. Well done. Also to Mark Saxon for his initial service and excellent information he was able to provide me with and various options when booking the cruise and transport.”

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Posted 8 years ago

Thank you Margaret for taking the time to leave a review for both Mark & Keeley, I am thrilled that they were able to make your booking journey so easy to do. Mark is one of highly experienced sales concierge and i know he will be so pleased he was able to make you happy. Keeley always like to go the extra mile to help the customer, and i am pleased she was able to do this for you. Thank you so much for choosing to book your holiday with Six Star Cruises.

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews