Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service with no pressure to immediately book”

Helpful Report

Posted 8 years ago

Thank you for your review. I am so pleased that you are happy with the service you have received from ourselves. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing Six Star Cruises.

Posted 8 years ago

“My wife and I regularly book cruises with Six Star Cruises, our preferred cruise line being Regent Seven Seas. We find the staff generally friendly and helpful. Usually efficient but on this occasion a consultant failed to call us back and we were only able to book the cruise we wanted at the second attempt. Six Star are competitive on price and have some attractive offers.”

Helpful Report

Posted 8 years ago

Thank you Mr Schroeder for your review. I am so pleased that you are happy with the friendly and helpful service you have received from ourselves. I apologise for the inconvenience caused by the concierge not returning your call, we have received a high volume of calls recently and do apologise for your call back not being made at the arranged time. We do appreciate your repeat business, and hope you return to ourselves in the future. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“This is the second cruise I have booked with Matthew as he was so informative the first time. I had never sailed before and was very dubious about the whole thing. He listened to everything I requested and offered excellent advice. It turned out to be a very successful holiday that we enjoyed immensely. Due to that I booked another cruise with him. Once again he was charming, informative and unbelievably patient and always answered every question promptly with charm and courtesy. Nothing was too much trouble. I would always deal with him and believe him to be an valuable asset to your organisation .”

Helpful Report

Posted 8 years ago

Many thanks for taking the time to write a review with your kind comments about Matthew. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for your booking.

Posted 8 years ago

“We had issues booking flight seats for our Viking cruise but spoke to Janet Cain who is very helpful and professional and the matter was resolved. Many thanks.”

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Posted 8 years ago

Thank you for your review Mrs M Vickers. I am so pleased that Janet Cain was able to assist you with your booking in a helpful and professional way resolving your issue. Thank you again for your booking.

Posted 8 years ago

“Many thanks to Janet Cain who worked overtime today solving a stressful problem we had. She was determined to send us off fully informed to our cruise.”

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Posted 8 years ago

Thank you for your review Carol Routledge. I am so pleased that Janet Cain assisted you with your booking and kept you fully informed with regards to your cruise. Thanks again for your booking.

Posted 8 years ago

“Excellent service from Katie Smith. Make the booking easy, nothing was too much trouble and the best price for the chosen cruise. What's not to like?”

Helpful Report

Posted 8 years ago

Thank you for your review Paul Denison-Edson. I am so pleased that Katie Smith was able to assist you with your booking finding you the best price. Thanks again for your booking.

Posted 8 years ago

“Stacey was very helpful, looking at different flight options. She went through the itinerary in detail, so that we know exactly what is happening in each part of the trip. I would certainly use the company again.”

Helpful Report

Posted 8 years ago

Thank you Anne for your kind review. I am so pleased that Stacey has assisted with your booking in a helpful manner and clear manner. We work extremely hard at Cruise118 to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Once again we booked with Hannah who is most helpful in every aspect of the booking. Would not hesitate to book with Hannah again.”

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Posted 8 years ago

Thank you Mr Aston for your kind review. I am so pleased that Hannah assisted with your booking in a helpful manner. Hannah is a credit to the team. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Not as helpful as in the past.”

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Posted 8 years ago

Thank you for your review. I am so sorry that the service you have received was not as helpful as the service you received in the past. We understand this is very disappointing. We wish you a great cruise and if we can be of any assistance in the future we would love the opportunity to try and help you. Thank you again.

Posted 8 years ago

“Very easy and helpful lady!”

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Posted 8 years ago

Thank you for you kind review. I am so pleased that you are happy with the helpful service you received from the concierge. Thank you for choosing Six Star Cruises.

Posted 8 years ago

“This is our second cruise booking with Six Star and their consistency of service is quite outstanding. We must congratulate Stacey Williams, Cruise Concierge on her ability to understand requirements, offer sound options and all matched with a high degree of experience. Customer service at this high level is very much appreciated.”

Helpful Report

Posted 8 years ago

Thank you John C for your kind review. I am so pleased that you are happy with the consistent and outstanding service you have received from Six Star and Stacey Williams in particular. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you for your repeat business with Six Star Cruises.

Posted 8 years ago

“Many thanks to Birdie Horridge for the assistance she gave me recently ,she really was extremely helpful and definitely a good ambassador for your company.”

Helpful Report

Posted 8 years ago

Thank you for you review and kind comments about Bridie. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Once again sincere thanks for taking the time to contact us, please be assured that Bridie will be recognised for the service she has provided.

Posted 8 years ago

“Prompt,very efficient and friendly service. Nothing was a problem time was taken and all queries were very satisfactorily answered.”

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Posted 8 years ago

Thank you Mr Stewart for your kind review. I am so pleased that you are happy with the prompt, efficient and friendly service you have received from ourselves. We hope you have a wonderful cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Dan was majestic as always”

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Posted 8 years ago

Thank you Mr Edmondson for your review and kind words about Dan. We hope you have a wonderful cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Very good service from the start of the enquiry right through to the booking. Stacey kept me well informed all times. Very impressed.”

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Posted 8 years ago

Thank you Alan for your kind review. I am so pleased that Stacey assisted with your booking and that you are happy with the service you have received. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Everything went extremely well with no waits and all fully explained. Very Impressed.”

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Posted 8 years ago

Thank you David Robins for your review about the efficient service you have received from the concierge. I hope you have a wonderful time. Thanks again for choosing Six Star Cruises

Posted 8 years ago

“The offer made was excellent and Katie Smith was the excellent both in terms of efficiency and friendliness. She is an real asset to your company.”

Helpful Report

Posted 8 years ago

Thank you John Russell for your kind review. I am so pleased that Katie Smith assisted with your booking in a efficient and friendly manner. Please be assured that Katie will be recognised for the service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Personal service excellent as usual from Emma, efficient and responded quickly to my enquiry.”

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Posted 8 years ago

Thank you for you kind review. I am so pleased that Emma provided yourself with excellent personal service when assisting with your enquiry. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Rachel got back to me very quickly when I had a query regarding Scenic Cruises, this was very helpful.”

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Posted 8 years ago

Thank you for your review. I am so pleased that Rachel assisted with your Scenic Cruises booking in a helpful and efficient manner. Thank you for choosing to book with River Voyages.

Posted 8 years ago

“As always, Hannah looked after us extremely well. She coped with many changes of mind, very patiently. She spotted that my passport needed renewing, which I hadn't noticed. She sent the BA reference without me asking for it. In fact I felt very well looked after.”

Helpful Report

Posted 8 years ago

Thank you Mrs Thain for your kind review. I am so pleased that Hannah assisted with your booking, and looked after yourselves during the process. Once again sincere thanks for taking the time to contact us, please be assured that Hannah will be recognised for the service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,512 reviews