Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,346 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey was very polite, clear, helpful and provided all the information required to make the booking easy.”

Helpful Report

Posted 7 years ago

Thank you for your kind review. I am so pleased that Stacey assisted with your booking in a polite, clear and helpful manner. Please be assured that Stacey will be recognised for the service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Wonderful service from Stacey with a can do attitude to be commended. Very much on the ball felt we were a valued customer. We wanted to use amex she made that possible hope six star changes their mind about amex in the future . You are selling luxury cruises and many of your clients may want to pay this way”

Helpful Report

Posted 7 years ago

Thank you John Lancashire for your review. I am so pleased that you are happy with the service that you have received from Stacey assisting with your booking. We hope that you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“I would like to thank Emily Whiteside for being so helpful in dealing with my recent cruise booking . Emily provided an excellent level of service and dealt with my booking in a very professional manner. I will certainly recommend six star cruises to my friends.”

Helpful Report

Posted 7 years ago

Thank you Patrica Trigg for your kind review. I am so pleased that Emily Whiteside assisted with your booking in a helpful and professional manner. Please be assured that Emily will be recognised for the excellent service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Excellent service from Stacey Williams. Most helpful without being too pushy.”

Helpful Report

Posted 7 years ago

Thank you Mrs Barbara Blackwell for your kind review. I am so pleased that Stacey Williams assisted with your booking in a helpful manner. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“They are always polite, helpful and meet our requirements promptly.”

Helpful Report

Posted 7 years ago

Thank you Sandra Sim for your kind review. I am so pleased that you are happy with the polite and helpful service that you have received from ourselves. Thank you for choosing Six Star Cruises.

Posted 7 years ago

“Very efficient.”

Helpful Report

Posted 7 years ago

Thank you Mr John Joseph O for your review. I am so pleased that you are happy with the efficient service you have received from ourselves. Thank you again for choosing Six Star Cruises.

Posted 7 years ago

“They were friendly and approachable - even if the required follow-through and care given / attention to detail was poor. Knowledgeable about the itinerary, but perhaps at the expense of other important aspects. I've learned that for complex inquiries you still have to take the initiative and do the due diligence and proactive work yourself!”

Helpful Report

Posted 7 years ago

Thank you Jan Mulders for your feedback. I am sorry that you have had a negative experience with ourselves. As a customer focused company feedback whether good or bad is extremely important to us. We will ensure that this feedback is taken on board to help us improve our service in the future.

Posted 7 years ago

“Excellent service as usual,very helpful in getting a good deal.”

Helpful Report

Posted 7 years ago

Thank you Mr Rees for your kind review. I am so pleased that you are happy with the helpful service you have received from ourselves. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Great service when booking our holiday, very helpful.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am so pleased that you are happy with the helpful service you have received from ourselves. Thank you for choosing Six Star Cruises.

Posted 7 years ago

“Excellent!”

Helpful Report

Posted 7 years ago

Thank you Mr Crosby for your review. I am so pleased that you are happy with the service you have received from ourselves. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“I would just like to record my sincere thanks to Beth for the kind manner in which she helped us with our cruise booking. Thank you very much!”

Helpful Report

Posted 7 years ago

Thank you for your kind review. I am so pleased that Beth assisted with your booking in a kind and helpful manner. Thank you again for choosing to book with ourselves.

Posted 7 years ago

“Joyce took the stress out of me trying to sort the Ryanair check-in, bless her, she did everything we needed to do both going out and travelling back. This was such a relief knowing everything was in order, made me very happy. Thankyou so much Joyce.”

Helpful Report

Posted 7 years ago

Thank you Elizabeth Body for your kind review. I am so pleased that Joyce assisted with your booking and the Ryan-air check - in process. Please be assured that Joyce will be recognised for the service she has provided. Thank you again for choosing to book with River Voyages.

Posted 7 years ago

“Very helpful and understanding. All the staff that we have been in contact with have been very efficient. Would definitely recommend to friends”

Helpful Report

Posted 7 years ago

Thank you E.Evans for your kind review. I am so pleased that you are happy with the service that you have received from ourselves. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing Six Star Cruises.

Posted 7 years ago

“Excellent service from start to finish. Donna Worsnip was brilliant as she always is.”

Helpful Report

Posted 7 years ago

Thank you Mr Ceri Lloyd for your kind review. I am so pleased that you are happy with the excellent service you have received from Donna Worsnip. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Bridie Horridge a Six Star Concierge has been most helpful and friendly in finding the flights for my wife and I to join a cruise next February round the South Pacific Islands, with and extra ten days in Tahiti, and a stop over at a family wedding in Atlanta Georgia. She has gone out of her way to get us a good deal on the cruise ship and find suitable flights.”

Helpful Report

Posted 7 years ago

Thank you Martin Hewitt for your kind review. I am so pleased that Bridie Horridge assisted with your booking in a helpful and friendly manner. Please be assured that Bridie will be recognised for the service she has provided. We hope you have a wonderful time on your cruise around the South Pacific next February. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Stacey Williams was extremely helpful in every way. She answered all my questions very professionally but with a nice personal touch. Would deal with her for future cruises.”

Helpful Report

Posted 7 years ago

Thank you Barbara Blackwell for your kind review. I am so pleased that Stacey Williams assisted with your booking in a helpful and professional manner. Please be assured that Stacey will be recognised for the service she has provided. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“This is the second time I've used Six Star but our first cruise hasn't take place yet (October). Will respond on that in due course. But, just booked our 25th anniversary cruise in January with Stacey Williams. She was wonderfully helpful if recognising and responding to our requirements finding different offers and tailor-making a superb Caribbean itinerary before and after the cruise. Great attention around flight issues and sound advice in terms of value for money. Would certainly use her (and Six Star) again. Thank you Stacey we're ecited about our trip.”

Helpful Report

Posted 7 years ago

Thank you Anthea Marsden for your kind review. I am so pleased that Stacey Williams assisted with your booking in a helpful manner, recognising and responding to your requirements for a Caribbean itinerary before and after the cruise. Please be assured that Stacey will be recognised for the service she has provided. We hope you have a wonderful 25th anniversary on your cruise! and a lovely time on your cruise in October. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Six Star Price not Six Star After Sales Service. My Cruise with Six Star Cruises to the Far East ends in Hong Kong. At the time of booking I had not decided on whether a day room was required or not, so, I paid for a transfer from Cruise terminal to Airport (25 Kilometres). I was told these elements of the trip could be easily changed or added later. Service to this point was great. Full payment including the transfers became due and this was paid. After full payment a change took place, Responsive Service but with little or no help. I was now told the Day Room could not be booked by Six Star Cruises and that this would be down to me. So, I booked my own day room. New transfers were required which effectively added one additional journey of 4 Kilometres to the overall requirement. This carried the price tag of £148.00, No further details were provided. I was told the £148.00 with no detail of it’s make up, was the figure provided by the supplier and they were unable (or unwilling) to seek more information. No additional detail has been provided. However, Six Star Cruises don’t see the issue and continue to ask if I wish to proceed. So, a Great Service Promise but quickly wash their hands at the first sign of trouble. I am not aware of a Commercial Organisation who do not keep a very tight control over their Suppliers. This ensures the best service and competitive edge can be provided to its Customers. This is not the case with Six Star Cruises Situation remains unresolved! Such a Pity but Please be Beware!!”

Helpful Report

Posted 7 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been noted. Unfortunately, when adding an additional element on to a booking we quote the price given by our supplier for the journey requested. It may be cheaper to seek a local transfer, if you wish to do this it is of course your prerogative. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries Kind regards Customer Relations Six Star Cruises

Posted 7 years ago

“So glad I contacted Six Star cruises to get some cruise ideas for 2020. Stacey has found us an amazing deal, a 19 day cruise, with flights and two nights stay at hotels before and after cruise, for less than we would have paid for just the suite if we had booked elsewhere. Cruise is a long way off yet, but already Stacey has been very helpful and her cruise knowledge was very useful when it came to choosing which suite. It's very comforting knowing we can leave all the travel details in such capable hands. Will definitely recommend this company to any friends or family thinking of cruising.”

Helpful Report

Posted 7 years ago

Thank you Susan Grant for your kind review. I am so pleased that Stacey assisted with your booking in a helpful and knowledgeable manner, finding a cruise that suits you preferences. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Please be assured that Stacey will be recognised for the service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Excellent service and a good deal arranged for our Regent cruise by Stacey Williams. We have always received excellent service from 6 Star, I recommend them to all my friends.”

Helpful Report

Posted 7 years ago

Thank you Mr D Rees for your kind review. I am so pleased that you are happy with the excellent service Stacey Williams has provided. We hope you have a wonderful time on your Cruise! Thank you again for choosing to book with Six Star Cruises. We look forward to assisting you with your bookings in the future.

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,346 reviews