Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,345 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and prompt response to my queries which I have to say are often multiple and far from straightforward. My usual Concierge is Donna Worsnip who is amazing but I have helped by others in the past particularly Emma Taylor. Everyone is helpful and knowledgeable. I have recommended 6 Star to friends and that is the best testimony I can give.”

Helpful Report

Posted 7 years ago

Thank you Dr Lloyd for your kind review. I am so pleased that Donna Worsnip assisted with your booking in a helpful and knowledgeable manner and Emma Taylor assisted yourself with bookings in the past. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Amazing service from start to finish. The lady I spoke to, Stacey, was knowledgeable as well as kind and courteous at all times. We were recommended to Six Star by a close friend and they certainly did not disappoint. I would have no hesitation in recommending them and would certainly call them again. A seamfree service which took no time atall to book our cruise.”

Helpful Report

Posted 7 years ago

Thank you Kim Wadhams for your kind review. I am so pleased that Stacey assisted with your booking in a knowledgeable, kind and courteous manner. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Very,very disappointed with service on our booking; more sub standard than six star. From the failure to provide the initial booking confirmation, failure to provide cruise credit action, the incorrect company email address on the post payment confirmation, the incorrect port of disembarkation (shown as Miami rather than Fort Lauderdale - with an airport transfer time from Miami at 10.00am for a 7.30p.m. flight!) and the failure to upgrade the flight class information despite the promise of a quality check to ensure all details were loaded and booked correctly, we have had to repeatedly make contact to ensure the arrangements were as promised. Trying to find someone who might be able to provide reassurance that issues have been fully resolved is impossible - Chelsie Foster on maternity leave; Alison Earnshaw just taken over and unwilling to speak to customers; no information on parent company World Travel Holdings with the only website for them being staff feedback detailing poor pay and training. Plus the latest invoice is headed the Cruise Club? Who are they? So rather than looking forward to a pleasant cruise experience we are wondering: will the arranged Heathrow transfer time of 1 hour 20 mins. allow us to catch our connection as we have been assured? will our flights, transfers, hotels, tours and cruise be booked and available as required? will we arrive home rested and refreshed, or nervous wrecks?”

Helpful Report

Posted 7 years ago

Dear Mr & Mrs Green It was lovely to speak to you earlier although I am sorry for the circumstances of the call. Firstly, please let me apologise that you felt the need to post a negative review, as this is not what one would expect when booking with a reputable company like Six-star cruises. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am profusely sorry for the way your booking has been serviced and I hope that our conversation has gone some way to restore your faith in our company. As a gesture of good will I would like to offer you $150 on board credit and I hope that you will accept this in the good spirit that it is being offered. Below is the World travel holdings UK website for your information. http://www.worldtravelholdings.com/global#.W46ui-hKjIU Kind Regards Customer Relations

Posted 7 years ago

“Awesome service & knowledgeable consultants.”

Helpful Report

Posted 7 years ago

Thank you for your kind review. I am so pleased that you are happy with the knowledgeable service you have received from our consultants. Thank you again for choosing Six Star Cruises.

Posted 7 years ago

“Nothing is too much trouble by the staff.”

Helpful Report

Posted 7 years ago

Thank you for your kind review. I am so pleased that you are happy with the service you have received from ourselves. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing Six Star Cruises.

Posted 7 years ago

“Excellent service from knowledgeable consultants.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am so pleased that you are happy with the service you have received from our knowledgeable consultants. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“A very efficient and knowledgeable cruise consultant”

Helpful Report

Posted 7 years ago

Thank you for your kind review. I am so pleased that you are happy with efficient and knowledgeable service that you have received from the cruise consultant. Thank you again for choosing to book with Six Star Cruises

Posted 7 years ago

“Andrew Freeman is an excellent ambassador for Six Star Cruises.”

Helpful Report

Posted 7 years ago

Thank you Mr Web for your review. I am so pleased that you are happy with the service you have received from Andrew Freeman. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Excellent efficient service from Andrew Freeman again!”

Helpful Report

Posted 7 years ago

Thank you Mrs Martin for your kind review. I am so pleased that you are happy with the service you have received from Andrew Freeman. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Could not print off my boarding passes Really was in a panic Phoned River voyages and was put through to Joyce Hoyle who was so calm and helpful and sorted every thing out such a lovely person. Thank her so much”

Helpful Report

Posted 7 years ago

Thank you Catherine for your review. I am so pleased that Joyce Hoyle assisted with your booking in a calm and helpful manner, managing to resolve your boarding pass issue. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“We booked our cruise with Stacey Williams who was wonderful. Her knowledge was second to none and she answered all our questions. She couldn't do enough for us. Also we feel that we can ring her and ask for further help, which we have done because we couldn't understand the booking of the trips, once again she went the extra mile forus.”

Helpful Report

Posted 7 years ago

Thank you for your kind review. I am so pleased that Stacey Williams assisted with your booking, answering all of your queries to her best potential. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Stacey was so helpful and informative. She made booking our cruise so easy. She answered all of our questions and got us a very good deal. Very happy customers”

Helpful Report

Posted 7 years ago

Thank you Laurence and Ruth Cohen. I am so pleased that Stacey assisted with your booking in a helpful and informative manner. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“They go over and beyond, to make your booking exactly as you wish. Nothing appears to be too much trouble. The agent was very knowledgeable which certainly helps. She also had an endless source of patience.”

Helpful Report

Posted 7 years ago

Thank you Carol for your kind review. I am so pleased that you are happy with the excellent service you have received from the concierge, going above and beyond to assist you. Thank you for choosing Six Star Cruises.

Posted 7 years ago

“Very good service with no pressure to immediately book”

Helpful Report

Posted 7 years ago

Thank you for your review. I am so pleased that you are happy with the service you have received from ourselves. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing Six Star Cruises.

Posted 7 years ago

“My wife and I regularly book cruises with Six Star Cruises, our preferred cruise line being Regent Seven Seas. We find the staff generally friendly and helpful. Usually efficient but on this occasion a consultant failed to call us back and we were only able to book the cruise we wanted at the second attempt. Six Star are competitive on price and have some attractive offers.”

Helpful Report

Posted 7 years ago

Thank you Mr Schroeder for your review. I am so pleased that you are happy with the friendly and helpful service you have received from ourselves. I apologise for the inconvenience caused by the concierge not returning your call, we have received a high volume of calls recently and do apologise for your call back not being made at the arranged time. We do appreciate your repeat business, and hope you return to ourselves in the future. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“This is the second cruise I have booked with Matthew as he was so informative the first time. I had never sailed before and was very dubious about the whole thing. He listened to everything I requested and offered excellent advice. It turned out to be a very successful holiday that we enjoyed immensely. Due to that I booked another cruise with him. Once again he was charming, informative and unbelievably patient and always answered every question promptly with charm and courtesy. Nothing was too much trouble. I would always deal with him and believe him to be an valuable asset to your organisation .”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to write a review with your kind comments about Matthew. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for your booking.

Posted 7 years ago

“We had issues booking flight seats for our Viking cruise but spoke to Janet Cain who is very helpful and professional and the matter was resolved. Many thanks.”

Helpful Report

Posted 7 years ago

Thank you for your review Mrs M Vickers. I am so pleased that Janet Cain was able to assist you with your booking in a helpful and professional way resolving your issue. Thank you again for your booking.

Posted 7 years ago

“Many thanks to Janet Cain who worked overtime today solving a stressful problem we had. She was determined to send us off fully informed to our cruise.”

Helpful Report

Posted 7 years ago

Thank you for your review Carol Routledge. I am so pleased that Janet Cain assisted you with your booking and kept you fully informed with regards to your cruise. Thanks again for your booking.

Posted 7 years ago

“Excellent service from Katie Smith. Make the booking easy, nothing was too much trouble and the best price for the chosen cruise. What's not to like?”

Helpful Report

Posted 7 years ago

Thank you for your review Paul Denison-Edson. I am so pleased that Katie Smith was able to assist you with your booking finding you the best price. Thanks again for your booking.

Posted 7 years ago

“Stacey was very helpful, looking at different flight options. She went through the itinerary in detail, so that we know exactly what is happening in each part of the trip. I would certainly use the company again.”

Helpful Report

Posted 7 years ago

Thank you Anne for your kind review. I am so pleased that Stacey has assisted with your booking in a helpful manner and clear manner. We work extremely hard at Cruise118 to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,345 reviews