Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,345 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,345 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once again we booked with Hannah who is most helpful in every aspect of the booking. Would not hesitate to book with Hannah again.”

Helpful Report

Posted 7 years ago

Thank you Mr Aston for your kind review. I am so pleased that Hannah assisted with your booking in a helpful manner. Hannah is a credit to the team. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Not as helpful as in the past.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am so sorry that the service you have received was not as helpful as the service you received in the past. We understand this is very disappointing. We wish you a great cruise and if we can be of any assistance in the future we would love the opportunity to try and help you. Thank you again.

Posted 7 years ago

“Very easy and helpful lady!”

Helpful Report

Posted 7 years ago

Thank you for you kind review. I am so pleased that you are happy with the helpful service you received from the concierge. Thank you for choosing Six Star Cruises.

Posted 7 years ago

“This is our second cruise booking with Six Star and their consistency of service is quite outstanding. We must congratulate Stacey Williams, Cruise Concierge on her ability to understand requirements, offer sound options and all matched with a high degree of experience. Customer service at this high level is very much appreciated.”

Helpful Report

Posted 7 years ago

Thank you John C for your kind review. I am so pleased that you are happy with the consistent and outstanding service you have received from Six Star and Stacey Williams in particular. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you for your repeat business with Six Star Cruises.

Posted 7 years ago

“Many thanks to Birdie Horridge for the assistance she gave me recently ,she really was extremely helpful and definitely a good ambassador for your company.”

Helpful Report

Posted 7 years ago

Thank you for you review and kind comments about Bridie. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Once again sincere thanks for taking the time to contact us, please be assured that Bridie will be recognised for the service she has provided.

Posted 7 years ago

“Prompt,very efficient and friendly service. Nothing was a problem time was taken and all queries were very satisfactorily answered.”

Helpful Report

Posted 7 years ago

Thank you Mr Stewart for your kind review. I am so pleased that you are happy with the prompt, efficient and friendly service you have received from ourselves. We hope you have a wonderful cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Dan was majestic as always”

Helpful Report

Posted 7 years ago

Thank you Mr Edmondson for your review and kind words about Dan. We hope you have a wonderful cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Very good service from the start of the enquiry right through to the booking. Stacey kept me well informed all times. Very impressed.”

Helpful Report

Posted 7 years ago

Thank you Alan for your kind review. I am so pleased that Stacey assisted with your booking and that you are happy with the service you have received. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Everything went extremely well with no waits and all fully explained. Very Impressed.”

Helpful Report

Posted 7 years ago

Thank you David Robins for your review about the efficient service you have received from the concierge. I hope you have a wonderful time. Thanks again for choosing Six Star Cruises

Posted 7 years ago

“The offer made was excellent and Katie Smith was the excellent both in terms of efficiency and friendliness. She is an real asset to your company.”

Helpful Report

Posted 7 years ago

Thank you John Russell for your kind review. I am so pleased that Katie Smith assisted with your booking in a efficient and friendly manner. Please be assured that Katie will be recognised for the service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Personal service excellent as usual from Emma, efficient and responded quickly to my enquiry.”

Helpful Report

Posted 7 years ago

Thank you for you kind review. I am so pleased that Emma provided yourself with excellent personal service when assisting with your enquiry. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Rachel got back to me very quickly when I had a query regarding Scenic Cruises, this was very helpful.”

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Posted 7 years ago

Thank you for your review. I am so pleased that Rachel assisted with your Scenic Cruises booking in a helpful and efficient manner. Thank you for choosing to book with River Voyages.

Posted 7 years ago

“As always, Hannah looked after us extremely well. She coped with many changes of mind, very patiently. She spotted that my passport needed renewing, which I hadn't noticed. She sent the BA reference without me asking for it. In fact I felt very well looked after.”

Helpful Report

Posted 7 years ago

Thank you Mrs Thain for your kind review. I am so pleased that Hannah assisted with your booking, and looked after yourselves during the process. Once again sincere thanks for taking the time to contact us, please be assured that Hannah will be recognised for the service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Stacey Williams was extremely helpful and very knowledgeable. She knew all about where we wanted to go and made it easy for me to book with her!! I felt very confident that we will have an amazing holiday! Thank you Stacey 😊”

Helpful Report

Posted 7 years ago

Thank you Barbara Salamon for your kind review. I am so pleased that Stacey Williams assisted with your booking in a helpful and knowledgeable manner. We hope you have a fantastic time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“I would just like to thank Rachael Butterworth for all her help with our queries, I found her to be so helpful nothing was to much trouble and thank you for the wine.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to email us with your kind comments about Rachael. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Once again sincere thanks for taking the time to contact us, please be assured that Rachael will be recognised for the service she has provided

Posted 7 years ago

“Very professional competent service.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to send in a review. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thanks again for your booking.

Posted 7 years ago

“First time contacting Six Star Cruises and so far excellent service from Katie and Stacey - very polite and helpful”

Helpful Report

Posted 7 years ago

Thank you for your kind review. I am so pleased that you have received excellent service from Katie and Stacey. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Thank you to Maura at six star for her friendly, helpful professional manner . She has booked our holiday several times now, and is wonderful . She has such attention to detail , which adds to the overall enjoyment of your holiday . Well done Maura .”

Helpful Report

Posted 7 years ago

Thank you Mrs Kerley for your kind review. I am so pleased that Maura has assisted with your booking in a friendly, professional and helpful manner. We appreciate your repeat business and your time to contact us. Please be assured that Maura will be recognised for the service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“It is really too soon to say but I think it went very well. We have not yet had the paperwork that we were promised, though”

Helpful Report

Posted 7 years ago

Thank you Mr Felton for your review. I apologise for your inconvenience, in regards to the paperwork you have not yet received. I have notified the correct department to resolve this. We hope you have a wonderful cruise. Thank you again for choosing to book with Six Star.

Posted 7 years ago

“We used Six Star Cruises to book our last cruise, which was a few years ago now. With the confidence of that experience I called again to discuss our next adventure. Katy Porter took the call and to my surprise and subsequent delight she was the cruise concierge we dealt with on the last occasion. Same cheerful, professional and helpful person. What more can one ask for? Oh, and we booked our cruise.”

Helpful Report

Posted 7 years ago

Thank you David Mallac for your kind review. We appreciate your repeat business. I am so pleased that Katy Porter assisted with your booking in a cheerful, professional and helpful manner. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. We hope you have a wonderful cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,345 reviews