Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,227 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,227 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SixStarCruises always listen to the customers needs and come up with the goods at very competitive prices and always respond quickly to any questions or queries. They are our go to company for our cruise needs”

Helpful Report

Posted 7 months ago

Dear Valued Guest, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share your experience with us. We are glad that you are pleased with the service received and competitive prices in which we are able to offer. Your review will most certainly be forwarded to our sales team. Thank you once again. Customer Relations.

Posted 7 months ago

Helpful Report

Posted 7 months ago

“We've used Shirley a number of times now and she is always exceptionally helpful and pleasant with her customer service. She gives accurate advice and makes us feel lies its a very personal service thanks”

Helpful Report

Posted 7 months ago

Dear Mike Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how exceptional Shirley was when booking your cruise. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 7 months ago

“Oceania have changed part of an itinerary with a knock on effect at next port of call.my daytrip has been cancelled and obc not returned .therefore I can't book another trip and 6 Star Cruises say I need to speak to someone once on board.allround a one star service .”

Helpful Report

Posted 7 months ago

Dear Margaret Thank you for your review,. We are a customer focused company any feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please accept our sincere apologies on behalf of Oceania Cruises that the ship you are due to embark on shortly has been affected by an itinerary change. We have re-checked with Oceania again and they have confirmed that the excursion was cancelled due to the ship arriving late. They have confirmed that you will receive the value of the cancelled excursion returned to you on board, enabling you to book an alternative excursion if you wish to do so. Unfortunately, the booking is now locked in finalisation as it is due to sail in the next few days, this means that Oceania cannot do anything prior to sailing and have assured Six Star Cruises that the ship will resolve this matter onboard. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. I am sure despite the matter raised you have a wonderful cruise. Kind regards Customer relations

Posted 7 months ago

“Our dedicated concierge, Shirley McCue, answered our complicated questions concerning our requirements and presented a full explanation and pricing of the different options. We were very pleased with the service which was excellent (as always).”

Helpful Report

Posted 7 months ago

Hello Thank you so much for your review, Six Star Cruises are very happy to receive your comments, thank you for taking the time to let us know that Shirley was so helpful when assisting with your cruise, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Excellent communication and help”

Helpful Report

Posted 7 months ago

Dear Mrs Kershaw, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. We are glad to hear that you have received excellent communication and help. We truly appreciate you taking the time to share your experience with us. Kind Regards Customer Relations.

Posted 7 months ago

“Laura was absolutely brilliant she is a credit to your company and gave first class service”

Helpful Report

Posted 7 months ago

Hello Mike Thank you so much for your 5 star review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to let us know that Laura was so helpful when assisting with your cruise, I will certainly pass on your comments to Laura and her manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Elizabeth really tried for us and got there in the end . First class service . A fair price . Been with six star several times and always delivers .”

Helpful Report

Posted 7 months ago

Dear Tina, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. Thank you for taking the time to share with us your experience with Elizabeth. We are glad to hear that you received first class service and a fair price. Rest assured your kind words will most certainly be forwarded to Elizabeth and her manager. Kind Regards Customer Relations.

Posted 7 months ago

“Excellent service. All questions answered. They call back if your consultant is unavailable. Lots of options given , they book flights and upgrades and pre and post cruise extensions. Good discounts on late bookings”

Helpful Report

Posted 7 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know about your recent experience and that you received excellent service when booking your cruise. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 7 months ago

“Stacey listens well & responds quickly. Genuinely interested in helping you.”

Helpful Report

Posted 7 months ago

Dear Kevin Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how helpful Stacey was when booking your cruise. Rest assured your review will be passed on to Stacey and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 7 months ago

“Great care was taken by Lisa to ensure we were happy with every aspect of our planned cruise, including satisfactory flight times to suit us. A pleasure to deal with.”

Helpful Report

Posted 7 months ago

Dear Guest Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how Lisa took such care when booking your cruise. Rest assured your review will be passed on to Lisa and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 7 months ago

“Excellent phone assistance from Donna and Kat”

Helpful Report

Posted 7 months ago

Dear Angela Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know how excellent Donna and Kat were when booking your cruise. Rest assured your review will be passed on to Donna, Kat and their manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 7 months ago

“I’ve never booked with 6 star cruises before . The lady that picked up the phone (Katie)could not have been more genuinely helpful . Also very knowledgeable regarding the cruise that we were interested in ( and booked ) first impressions are so important ! Thank you Katie for your help .”

Helpful Report

Posted 7 months ago

Dear Mr Moody, Thank you for your review. Six Star Cruises are always delighted to receive reviews of this nature. We are very glad to hear that Katie was very helpful and able to share her knowledge with you, when you called to discuss the sailing that you were interested in. First impressions most certainly are extremely important. Rest assured your kind comments will be forwarded to Katie and her manager. Thank you for taking the time to share your experience with us and thank you for choosing Six Star Cruises. Kind Regards Customer Relations.

Posted 7 months ago

“I knew what cruise I was interested in when I telephoned Sandie, the concierge that I deal with and within minutes she was able to provide me an excellent price for the cruise including a drinks package that I was not expecting. The whole process took less than 30 minutes”

Helpful Report

Posted 7 months ago

Dear David Thank you for your review, Six Star Cruises are always very happy to receive a review of this nature, thank you for taking the time to let us know how excellent Sandie was when arranging your cruise. Rest assured your review will be passed on to Sandie and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 7 months ago

“Lisa Paterson was fantastic ⭐️⭐️⭐️⭐️⭐️ Her meticulous attention to detail and expertise made our booking experience flawless. Your staff are your greatest asset. That's why we are a returning customer. Well done Six Stars 👏👏”

Helpful Report

Posted 7 months ago

Hello Johanna Thank you so much for your 5 star review, Six Star Cruises are delighted to receive your comments, thank you for taking the time to let us know that Lisa was fantastic when assisting with your cruise, I will certainly pass on your comments to Lisa and her manager, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Shirley McCue is an absolute star sorting out a major booking change at a difficult time for us. She went above and beyond and hopefully SixStar treasure her commitment and expertise. We certainly do.”

Helpful Report

Posted 7 months ago

Hello Thank you so much for your 5 star review, Six Star Cruises are delighted to receive your comments, thank you for taking the time to let us know that Shirley was so helpful when assisting with your cruise, I will certainly pass on your comments to Shirley and her manager, Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Yet again, Stacey has pulled out all the stops to help me book my dream cruise at the best price. Her commitment to customer service is unsurpassed. Thank you again, Stacey.”

Helpful Report

Posted 7 months ago

Dear Patti Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Stacey has pulled out the stops again when booking your dream cruise. We are very glad to hear that Stacey’s commitment to customer service is unsurpassed. Rest assured your review will be passed on to Stacey and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Dan was quick to respond to the initial query and was confident and knowledgeable regarding the offers available and very professional. Early days with SixStar Cruises but so far very good.”

Helpful Report

Posted 7 months ago

Hello Mark Thank you so much for your review, Six Star Cruises are very happy to receive a review of this nature, thank you for taking the time to share your experience of booking with us, I will certainly pass on your comments to Dan and his manager. Once again thank you for lovely comments, it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“As usual, Laura provided an excellent and professional service from inception to completion. I would strongly advise that you seek her out for your next cruise, as you will definitely not be disappointed with her service, advice and manor ! All my cruises go through Laura.”

Helpful Report

Posted 7 months ago

Dear Gary Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received an excellent and professional service from Laura. We are very glad to hear that you would ask guests to seek her out when making their next cruise reservation and that they would not be disappointed with her service, advice and manor. Rest assured your review will be passed on to Laura and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Unrivalled personal service at unbeatable prices. I am more than satisfied with the excellent service given by your representative (Shirley McCue). My initial approach was by email followed up by telephone.”

Helpful Report

Posted 7 months ago

Dear Helen Six Star Cruises are always very happy to receive a review of this nature, thank you for taking the time to let us know how excellent Shirley was when booking your cruise. Rest assured your review will be passed on to Shirley and her manager. We really do value your business and are working hard to earn your continued patronage. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 7 months ago

Six Star Cruises is rated 4.8 based on 5,227 reviews