Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,143 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always Dan from Six Star Cruises could not be more helpful, looks after us well and replies to all questions in a very timely manner”

Helpful Report

Posted 7 months ago

“We have booked our cruises with 6 Star for several years now and have always found them to be very helpful and pleasant to deal with, and, as a bonus, their prices to be very competitive.”

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Posted 7 months ago

“While on an Oceania Cruise booked through Six Star Cruises, we booked another cruise and were impressed how easy it was to link the booking back to Six Star Cruises so that Dan our great adviser could take over the booking and help with the travel details etc. All very smooth,”

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Posted 7 months ago

“Although our booking didn't go ahead, I cannot speak highly enough of Dan and Kat. They are professional and we would not hesitate in booking with them in the future.”

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Posted 7 months ago

“I found the the booking experience very helpful, you are allocated your own personal cruise concierge who can answer all your questions and is available to contact with any queries.”

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Posted 7 months ago

“Stacey was super helpful and friendly. She was professional and answered all my questions . She was extremely knowledgeable and is a great asset to Six Star cruises. Thankyou Stacey!”

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Posted 7 months ago

“Sandie was so helpful and friendly and the whole booking experience was really straightforward and efficient.”

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Posted 7 months ago

“I always use Six Star Cruises. Lisa was very personable, responsive and knowledgeable about both the cruise line and the cruise itself and very efficient in getting everything booked, including transfers, overnight stay etc. I'm very happy with the excellent level of service and very much looking forward to the next cruise.”

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Posted 7 months ago

“We have returned from a 10 day break with Explora We had some early teething issues with the cruise line but these were resolved. We have used Six Star previously and no reason to change. We have just rebooked for another Explora cruise next year. The service ans price are excellent. We deal with Laura and would highly recommend her as an agent. Experienced and professional”

Helpful Report

Posted 7 months ago

Dear Paul, Thank you for your review. Six Star Cruises are always delighted to receive feedback of this nature. I am glad that you are happy with the service and excellent prices that we are able to offer. Laura certainly is an asset to our team and I am pleased that she is able to share her extensive knowledge and experience with you whilst of course remaining professional. With regards to the teething issues onboard I am sorry to hear this I am pleased however that Explora were able to resolve to your satisfaction. I assure you your kind comments will be forwarded to Laura and her manager. Thank you once again. Customer Relations

Posted 7 months ago

“Efficient, knowledgeable and friendly !”

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Posted 7 months ago

“Our Concierge Lisa Patersonwas extremely helpful.”

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Posted 7 months ago

“Great & friendly service when booking our last holiday cruiise.”

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Posted 7 months ago

“All went well making the booking and receiving details and confirmation.”

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Posted 7 months ago

“Lisa was very helpful with all the information”

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Posted 7 months ago

“Having a person to speak to is a definate bonus! Have been using SSC for a few years now and having the same concierge is wonderful as they know your likes and dislikes which proves invaluable.”

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Posted 7 months ago

“Thought your employee Paula was very helpful”

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Posted 8 months ago

“Sandie always goes the extra mile to ensure you are getting the best holiday deal”

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Posted 8 months ago

“Paula Molloy has helped me book my Silver Sea Cruise for 2025. Thanks for all your special support and help in getting this booked. I look forward in continue booking future cruises with you going forward.”

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Posted 8 months ago

Dear Mr Hussain Thank you for your review, Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Paula gave you special support and help when booking your cruise. Rest assured your review will be passed on to Paula her manager. We really do value your business and are working hard to earn your continued patronage, we are very pleased to hear that you will continue booking your cruises with Paula going forward. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 7 months ago

“Sue is very efficient and a pleasure to deal with”

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Posted 8 months ago

“Good service, no trying to 'sell', no rushing to 'take the next call',”

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Posted 8 months ago

Six Star Cruises is rated 4.8 based on 5,143 reviews