Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,143 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a wonderful cruise recently on the Regent Seven Seas Navigator at an unbelievable price, all curated by Laura Wing, our elite concierge, of sixstarcruises. Even though it is the smallest and the oldest of the fleet, we thoroughly enjoyed our cruise across the Atlantic on the Navigator. The crew were so friendly and the food and drink were exceptional. We have completed six Regent cruises and every one has been a joy and memorable.”

Helpful Report

Posted 7 months ago

Dear Brian Six Star Cruises are always grateful to receive reviews of this nature, we are very pleased to hear your comments for Laura, she certainly is an asset to our team. We are so pleased that you thoroughly enjoyed your sailing. I will be sure to pass your comments on to Laura and her manager. Thank you once again, kind regards. Customer Relations

Posted 7 months ago

“Shirley was wonderful. We really could not have had anyone better taking care of us, making sure every detail was perfect. We knew that if we encountered a problem she would be there to sort it out. The locks were fascinating food gourmet and tours tailored to suit everyone. Thank you Shirley the cruise was as wonderful as you.”

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Posted 7 months ago

Dear Celia Six Star Cruises are always grateful to receive reviews of this nature, we are very pleased to hear your comments for Shirley, she certainly is an asset to our team and your cruise sounded truly amazing ! I will be sure to pass your comments on to Shirley and her manager. Thank you once again, kind regards. Customer Relations

Posted 7 months ago

“Dan was helpful and efficient as always”

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Posted 7 months ago

Dear Alice Six Star Cruises are always grateful to receive reviews of this nature, we are very pleased to hear that you are happy with the service delivered by Dan. I will be sure to pass your comments on to Dan and his manager. Thank you once again, kind regards. Customer Relations

Posted 7 months ago

“Rebecca was very helpful and even replied to my e mails even though she was actually on annual leave”

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Posted 7 months ago

“Cannot thank Stacey enough for how well she processed our recent booking. Her prompt,efficient and friendly service is always appreciated. First class service and support”

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Posted 7 months ago

“When I first called, a few years ago,I didn't realise how fortunate I was to have Rebecca Rimmer answer that call. Now I do. Knowledgeable, professional, patient, caring, fun - just a few of her many attributes. Wouldn't dream of booking a cruise - either river, or ocean - through anybody else. Now that I have had to become mainly a 'solo cruiser', her knowledge, advice and guidance is invaluable. She is truly the "Star" in Six Star Cruises. When she was busy, or unavailable, her colleagues were always charming and helpful.”

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Posted 7 months ago

“We’re always very happy with the service we get from Laura (Wing) however we were disappointed that we didn’t receive the OBC detailed on the website for our most recent booking. It clearly states up to $1000 OBC on both our cruises (booked back to backs) but we’ve been advised this is not the case. I’d almost go as far as saying it’s false advertising. Very disappointed. I’ll attach photos.”

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Posted 7 months ago

“Laura was a great help in arranging our cruise. The Oceania 24 day cruise to the Amazon with stops in the Caribbean was excellent and thanks to Six star all went smoothly. This is not our first cruise with Six star and we will certainly recommend them. Thanks Laura”

Helpful Report

Posted 7 months ago

Dear Mr Smith. Six Star Cruises are always grateful to receive reviews of this nature. I am delighted to hear that you had an excellent time on your 24 day sailing, that Laura helped to arrange. Sounds truly wonderful. I will be sure to pass your comments on to Laura and her manager. Thank you once again, kind regards. Customer Relations

Posted 7 months ago

“As per the last time the booking as made easy and the agent very helpful”

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Posted 7 months ago

“Second time using Six Star and again service is second to none. Thank you to Paula for helping me book a fantastic cruise at an excellent price”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“Helpful considerate staff and no pressure”

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Posted 7 months ago

“Very good experience when dealing with Emma. She was very efficient.”

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Posted 7 months ago

“As this is my first cruise, I wanted to make sure I received good advice. Stacey was incredibly helpful and gave me all the information I needed to make my choice. There was also a small discount and some onboard credit available which no-one else seemed to be able to deliver”

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Posted 7 months ago

“Your service is impeccable. Dan always spends plenty of time going through all the options and is always most courteous, helpful and approachable.”

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Posted 7 months ago

“The gentleman I spoke to, was so helpful and gave his utmost attention in booking my cruise. So very pleased with all that six star cruises had to offer.”

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Posted 7 months ago

“Felt confident that Stacey would manage my booking and ensure we have a fabulous holiday.”

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Posted 7 months ago

“Kat was amazing. She clearly knew the boat we chose and the holiday destination so well. She advised us brilliantly and we will be back to speak with her for all of the extras once we know our itinerary better.”

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Posted 7 months ago

“Excellent service”

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Posted 7 months ago

“We have booked through Sixstar for quite a fewe years now and can honestly say thata Claire Haselhurst our adviser has always been efficient and is very knowledgable regarding the differen cruise lines. We appreciate her help and if we have any issue'she is always quick to resolve them. Bog thank you to Claire”

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Posted 7 months ago

Six Star Cruises is rated 4.8 based on 5,143 reviews