Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey is always amazingly helpful….and very patient!!”

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Posted 4 months ago

“Claire was super helpful and a pleasure to deal with”

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Posted 4 months ago

“Stacey is always amazingly helpful….and very patient!!”

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Posted 4 months ago

“I've used six-star cruises many times and always get great service. Claire our sales agent was fantastic. Our only gripe was the advertised price was incorrect and we ended up paying a few hundred pounds more. Still, six-star was the best price on the net!”

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Posted 4 months ago

“A first class service. Dan, my cruise concierge, was very well informed, informative, exceptionally helpful and charming.”

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Posted 4 months ago

“Stacey always lives up to the six star title. So thorough, kind and reliable. She is my go to cruise booking agent. You won't find better.”

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Posted 4 months ago

“We have used Six Star Cruises a number of times and always found them to be extremely customer-focused and highly efficient in addition to being able to offer fantastic deals. On this last occasion, we spotted a Seabourn cruise that piqued our interest. After a short chat-based conversation online, I received a phone call from Donna who was able to answer all our questions whereupon we proceeded with our booking. Bearing in mind this all took place in the early evening, past what one would call "normal" business, was all the more impressive.”

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Posted 4 months ago

“A very high standard of knowledge, help and professionalism”

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Posted 4 months ago

“I have booked my last cruise with the Cruise Company . Absolutely disgusting arrogant response to the error they made so I returned to using a Cruise travel agent. I luckily contacted Six Star Cruises whose agent Tara dealt with my few doubts and queries very professionally. The resulting booking with her was made and she never tried to over sell and responded to all my request in a very pleasant and helpful manner. Not done with just the sale she is on hand for me to complete things like specialty restaurant bookings and excursions when they become available. I have done 15 plus cruises and this is definitely the best experience of booking one I have had. Well done Tara. Excellent service.”

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Posted 4 months ago

“Everything was conducted perfectly. Kat was patient, and answered many questions as we built up the cruise booking. Also Kat managed to extend our pre-cruise stay whilst lowering the price and maintain the fice star experience.”

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Posted 4 months ago

“Second time booking my cruise via Six Star Cruises and would highly recommend using them Claire our Consultant was knowledgable and offered a great service”

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Posted 4 months ago

“Elizabeth Wright has booked several cruises for us. She is professional but also very friendly and helpful. She is approachable and always replies quickly to any queries. We have paid a deposit for another Seabourn cruise and look forward to booking another cruise with her in the future.”

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Posted 4 months ago

“The agent Cat was very helpful and pleasant in sorting ourselves out with our required cruise. We would recommend Six Star Cruises to other customers looking for a Cruise.”

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Posted 4 months ago

“We found Ross very helpful and the price very competitive. A good booking experience although some of the data was not entered correctly and had to be corrected so I would advise checking the documentation carefully.”

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Posted 4 months ago

“Our first experience of booking with Six Star and it was refreshing to have engaging professional customer service from Claire Chadburn. A very good service and one we would use agin. Thank you”

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Posted 4 months ago

“Excellent once I'd endured the recorded message”

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Posted 4 months ago

“I had heard that Six Star had excellent cruise prices, so I called to ask the price of an Explora cruise, when the Black Friday deals were on. I was told £5180, which was the list price on the Explora site. I was told that they could knock off the £80, so I suggested £180, which was agreed and I reluctantly made the booking, but did not receive a confirmation. The very next morning I received an email saying that the balance had been due the previous day (8 months before departure). I left a message for the lady who had taken the booking to call me. Later that day, another lady phoned me and said that the balance request had been an error, but no apology. The next day, another lady called me and made the same comments. I have done 50+ cruises and never experienced such a poor booking service.”

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Posted 4 months ago

“Another cruise booked through six-star cruises with the help of the ever-efficient and helpful Stacey Williams. She knows our needs and will always respond to our questions. Flights and transfers are dealt with by Six Star without any problems. A good company to deal with. We have recommended them to our friends.”

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Posted 4 months ago

“Six Star Cruises was recommended to me by one of their Loyal customers. I contacted Donna and immediately felt in safe hands. Having used other TAs for previous cruises I realised that Donna knew the product and all the details of how to book. It is a year until my cruise but I feel confident that I will be looked after.”

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Posted 5 months ago

“Very good efficient service. Feel very comfortable we’ve booked through Six Star Cruises.”

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Posted 5 months ago

Six Star Cruises is rated 4.8 based on 5,013 reviews