Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful responsive service from Maura, very happy with how my booking has been handled particularly given the added challenges of the ever changing Covid 19 situation.”

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Posted 4 years ago

“Excellent service from our agent Dan”

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Posted 4 years ago

“I had a very good and professional service from Maura. She didn’t rush me at all when I have been very unsure in what I should do. Bring clinically vulnerable it has been very difficult to decide. She has been wonderful and so easy to deal with. When I am able to cruise again I will certainly be in touch. Thank you Maura.😀😀. Mary”

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Posted 4 years ago

“In the past we always worked with the same cruise concierge, who knew our preferences, and was always able to do something a bit extra for us. She was always available for a chat to clear up any problems. Now I cannot contact her and just get passed to your sales team who quite frankly are not terribly helpful. I wanted to change our Cunard cruise from July 2021 to a sailing in June 2022 and was told another team would contact me to do this. I emailed my request, phoned twice more and was eventually able to make the switch. This level of service is not acceptable when you are spending 15K on a cruise. Maybe you have become too big now for any kind of personal service ! I would welcome a response. Stephen Jerome”

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Posted 4 years ago

“I have booked many cruises with the lovely Laura ( Higgs). Efficient, patient and informative- it’s like having a natter with a friend!”

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Posted 4 years ago

“Andrew Freeman was extremely helpful today as I booked two cruises with him He clearly is very knowledgeable about the cruise business and a pleasure to deal with. I will certainly be using six star cruises again”

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Posted 4 years ago

“Scott was very efficient with our booking.”

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Posted 4 years ago

“Despite a very complex set of bookings which needed adjusting due to COVID cancellations, Stacey was, as always, super efficient and friendly and sorted everything out for us. The excellent Six Star Service we have come to expect - and now looking forward to three cruises in 2022!”

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Posted 4 years ago

“Very helpful young lady, very pleased with the way she advised and conducted the changes with the cruise issues, it puts your mind at rest when someone with the knowledge and expertise helps in this way. I am very satisfied with the outcome. Kindest regards.”

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Posted 4 years ago

“I have travelled on a number of occasions with Six Star and am especially grateful to Estelle Peachey who saved us from a awkward problem at Lima airport at 1.00am after an eleven hour flight. She responded to our call immediately, organised a taxi (at no cost to us) and ensured we were safely deposited at our pre-cruise hotel. Obviously I used her on subsequent occasions and found her immediate in her responses and able to provide me with advice and good deals with our chosen cruise line Regent. She has been excellent in all my contacts with her.”

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Posted 4 years ago

“Needed to amend our cruise which Estelle did quickly and efficiently. Then within the hour we amended it again, once more itwas dealt with very well. Thank you”

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Posted 4 years ago

“First class service from Estelle as always.”

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Posted 4 years ago

“This is the 2nd cruise I’ve booked with Donna at six star cruises, been on none yet but are looking forward to them so much. Donna worked very hard to achieve what we wanted and to get the price we wanted, it was a pleasure dealing with her and getting very good service. We booked our 2nd cruise with six star due to the excellent service from Donna.”

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Posted 4 years ago

“Excellent service and relationships built over many years. Andrew Whittle is a star and is an asset to the business and the market. Nothing is ever a problem and he has the patience of Job!”

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Posted 4 years ago

“Great service, have just booked with Stacey Williams - as usual, she is quick to act, and really helpful, knows the cruise business inside out, and would never deal with anybody else.”

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Posted 4 years ago

“As always superb service from Andrew on booking another cruise this week.”

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Posted 4 years ago

“The booking process was simple, the Customer Service Officer, Stacey was well informed, answered all our queries, and was friendly wan easy to talk to.”

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Posted 4 years ago

“Consultants always very helpful and friendly. A pleasure to book will you.”

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Posted 4 years ago

“Everything was great as always. Stacey was efficient and helpful.”

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Posted 4 years ago

“Once again fantastic help and support from Laura Higgs . She not only helps but has great patience. I will be back. Jane hook”

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Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews