In the past we always worked with the same cruise concierge, who knew our preferences, and was always able to do something a bit extra for us. She was always available for a chat to clear up any problems. Now I cannot contact her and just get passed to your sales team who quite frankly are not terribly helpful. I wanted to change our Cunard cruise from July 2021 to a sailing in June 2022 and was told another team would contact me to do this. I emailed my request, phoned twice more and was eventually able to make the switch. This level of service is not acceptable when you are spending 15K on a cruise. Maybe you have become too big now for any kind of personal service ! I would welcome a response. Stephen Jerome