Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,340 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have received excellent service from all your staff with a particular mention of Sophie Milligan”

Helpful Report

Posted 6 years ago

Thank you so much for your feedback. It's great to hear that you are happy with the excellent service that Sophie Milligan has provided you. We wish you a brilliant time on your cruise!

Posted 6 years ago

“Very proactive company with a very personal service. Felt comfortable with all the arrangements and keep well informed. All our requests were handled as we wished.”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to review the fantastic service that you have received from Six Star Cruises. We’re delighted that you’ve entrusted Six Star Cruises with your holiday and we are glad to hear that had a fantastic service from our concierges as well. We hope you enjoy your cruise & we look forward to hearing all about it, on your return!

Posted 6 years ago

“As first time cruise bookers, we were baffled by the choices and options available - Stacey Williams was excellent - guiding us through the procedure with great patience, and making much appreciated and well informed suggestions on how to add value to our trip. A great service, which we will use again.”

Helpful Report

Posted 6 years ago

Dear Bob Williams, Thank you very much for taking the time to leave your 5* service on the extremely professional, friendly, efficient and first class service that you have received from our concierge Stacey. Please be assured that this positive feedback will be sent to her manager. We hope you have a brilliant time on your cruise!

Posted 6 years ago

“The first time I booked with Six Star Cruises was for my first ever cruise. Lisa was most helpful in arranging all the details and what to expect. Had a fabulous time cruising in the Carribean with Silversea. Like many solo travellers, the single supplement can be quite onerous. prohibitive and irksome to navigate through the options available. With Lisa's help and knowledge of the destinations and cruise lines, I have now booked another cruise and hopefully more in the future.”

Helpful Report

Posted 6 years ago

Thank you so much for your 5 star review and lovely comments regarding Lisa's knowledge and professionalism whilst assisting you with your booking. I am so pleased you had a fabulous time cruising around the Caribbean with Silversea cruises and even booked another already. Thank you so much for your business and we look forward to speaking to you on the return of your next cruise.

Posted 6 years ago

“Was very helpful with any information asked Thank you”

Helpful Report

Posted 6 years ago

Thank you so much for your review I am so pleased we were able to assist you with your booking and provide all the information you needed. Please do not hesitate to contact us should you need anything else and thank you again for your booking.

Posted 6 years ago

“I found Keeley very helpful and thorough with my enquies today.”

Helpful Report

Posted 6 years ago

Hello Geoff Drabble, Thank you very much for your 5* Review. It's fantastic to hear that you are pleased with the amazing service that you have received from our concierge Keeley. We hope you have a fantastic time on your cruise!

Posted 6 years ago

“Dan have a very good service including quite a few changes nothing was too much trouble”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you very much for your feedback. It's fantastic to hear that your are happy with the knowledgeable and pleasant service that Dan has provided yourself. Dan is a credit to our team and it's a pleasure to hear that you are pleased with the fantastic service that he has provided. We wish you a lovely time on your cruise!

Posted 6 years ago

“Stacey was very good at explaining every stage of the booking process. We thought we had the best price for this holiday, and I think we have...”

Helpful Report

Posted 6 years ago

Dear Mr Raymond William Smith, Thank you very much for your excellent feedback. It's fantastic to hear that you are pleased with the excellent and efficient service that Stacey has provided you. It's a pleasure to hear that Stacey helped to find you a holiday to suit your preferences. We hope you have a superb time on your cruise!!

Posted 6 years ago

“Very friendly, helpful and knowledgeable staff.”

Helpful Report

Posted 6 years ago

Thank you Mrs Delia Martha Worth for your excellent feedback. It's brilliant to hear that you are pleased with the helpful service that we have provided you. Have a fantastic time on your cruise!

Posted 6 years ago

“Janet Cain showed great patience and persistence in helping me to understand the fine print in my invoice from Seabourn and relating it to a special offer which appeared on Seabourn's website after I had finalised my booking. The invoice from Seabourn does not mirror that of Six Star Cruises adding some more complicated accounting to the picture. Janet stayed with the detailed discussion without exhibiting any of the frustration she may have been experiencing! I am very happy with the service Janet provided.”

Helpful Report

Posted 6 years ago

Hello John Grant, Thank you so much for your wonderful feedback. It's a pleasure to hear that you are happy with the extremely helpful and efficient service that Janet has provided you. It's great to hear that she went above and beyond for you. Please be assured that this positive feedback will get back to both Janet and her manager. We hope you have a wonderful holiday!

Posted 6 years ago

“Keeley was brilliant and so helpful”

Helpful Report

Posted 6 years ago

Good Afternoon Michael Waterson , Thank you so much for your feedback. It's great to hear that you are pleased with the helpful service Keeley provided. Have a lovely time on your cruise!

Posted 6 years ago

“Emily provided a 1st class package and service when we enquired about booking a seabourn cruise . Extremely pleased with how she handled our enquiry and subsequent booking thereafter . Everything was dealt with efficiently, promptly and within our anticipated budget . Thank you and looking forward to our trip”

Helpful Report

Posted 6 years ago

Good Afternoon Mr Patrick Duffy, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to leave your fantastic feedback on the helpful and informative service that Emily has provided. Have a lovely time on your cruise!

Posted 6 years ago

“very good service, staff did all they could to meet our requirements”

Helpful Report

Posted 6 years ago

Hello Mr Thomas Dixon Robinson, Thank you so much for your 5* feedback. It's fantastic to hear that you are pleased with the extremely professional, friendly and knowledgeable service that we have provided. Have an excellent time on your cruise!

Posted 6 years ago

“a great service and amazing deals”

Helpful Report

Posted 6 years ago

Hi Raymond Smith, Thank you very much for your excellent feedback on the efficient service that you have received from ourselves. We hope you have a fantastic time on your cruise!

Posted 6 years ago

“Janet Cain answered all our questions and more very efficiently and in a competent professional manner. Thank you Janet”

Helpful Report

Posted 6 years ago

Good Afternoon David, Thank you for your 5 star feedback. It is great to hear you are pleased with the helpful service Janet provided! Have a fantastic cruise!

Posted 6 years ago

“Superb Seabourn cruise very badly messed up by Six Star Cruises and their delegated suppliers who we found (when our tickets arrived) were not Seabourn. When our travel companions could not travel due to emergency surgery days before travel, they advised Six Star Cruises of the situation out of courtesy. Even though our travel companions received no refund from Six Star, Six Star sought to optimise their profit by cancelling our companion’s pre-cruise hotel stay. Something got lost in translation and we landed in Barbados to find our own room cancelled as well and the hotel fully booked! That aside, we had thought our transfers and hotel were all through Seabourn but they were in fact of substantially lesser quality and poorly thought through. For example, Six Star had arranged for us to be picked up at the hotel at 5:00pm when all aboard was at 5:00pm! We re-arranged this the previous day ourselves and were of course entitled to have lunch on board. Six Star did not have a 24 hour 7 day service and we were stranded and left to re-arrange things ourselves and we found Six Star Cruises singularly unapologetic and wholly un-remorseful on our return home. Sorry but this is a two star travel agency.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am pleased to read that the Seabourn cruise was superb and that despite the other problems you incurred you enjoyed your cruise. At the time of booking it was explained that Six Star cruises use The Cruise Club to book package holidays and this was reflected in the documents sent to you. By using the Cruise Club we can ensure our customers receive the best deal available and your holiday is ATOL bonded. This also allows us to dynamically package our customers holiday to their personal requirements thus receiving the best possible prices. I am sorry that your companions had to cancel last minute due to emergency surgery. We cancelled the unrequired room as a courtesy to the hotel & our supplier and we did not make any profit from this transaction. Our supplier had already been paid for the room as per our contract with them and the room was non-refundable. Unfortunately, when cancelling your companions’ room, your room was cancelled in error. I understand this caused a lot of upset and inconvenience and I would like to apologise again for the error. Our supplier has admitted the error and compensation has been offered however if you are unhappy with the amount offered please contact us directly to discuss further. We booked the transfers at the time we thought appropriate as the cruise departed in the evening. Although we do not have a 24 hour 7 day emergency number all our suppliers do and their emergency numbers are listed on the travel vouchers provided. I am saddened to read that you feel we were unapologetic and un-remorseful however I can see that we have been in contact with you throughout your holiday and we have apologised several times. Please can I assure you Six Star Cruises is committed to providing exceptional of standard service and it is important to us that each of our customers receives the service that exceeds his or her expectations, whilst we recognise there is nothing we can do at this point to change what occurred on this occasion we have offered you compensation in the hope of restoring your good faith in our company. Kind Regards Customer Relations

Posted 6 years ago

“Great service”

Helpful Report

Posted 6 years ago

Dear Mrs Monica Irmgard De La Cour, Thank you for your feedback. It's fantastic to hear that you are pleased with the great service that you have received from ourselves. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“We’ve booked with them for years. It’s nice because you can use the same person each time when booking a cruise. We use Emma Taylor who is excellent. Also, they will not only book your cruise but will also book a pre cruise hotel or a post cruise hotel. This is great as you get to explore the starting or ending points of the cruise as well if you want them to. Really good people.”

Helpful Report

Posted 6 years ago

Hello Mrs Margarita Bridget Lowther, Many thanks for your wonderful feedback! It's fantastic to hear that you are pleased with the excellent service that Emma Taylor has provided you when assisting with your booking. We appreciate your high recommendation and we hope you have a wonderful holiday!

Posted 6 years ago

“Poor booking experience compared to previously, would be hard to recommend you.”

Helpful Report

Posted 6 years ago

Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 6 years ago

“Emily was very helpful, patient and considerate when booking our cruise. Explained everything in good detail.”

Helpful Report

Posted 6 years ago

Hi Jane Tulett, We would like to thank you for choosing to book with Six Star Cruises and taking the time to leave your feedback on the helpful and patient service that Emily has provided you. We hope you have a wonderful time on your cruise!

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,340 reviews