Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff and Hannah was extremely helpful”

Helpful Report

Posted 10 years ago

“Sandie Collier, our Cruise Concierge, quickly homed in on our requirements and we soon had our cruise booked with comprehensive information in a very pleasant booking. Have used Sandie before and would be delighted to book through her again”

Helpful Report

Posted 10 years ago

“We were dealt with efficiently and having used 6 star before it was more straightforward”

Helpful Report

Posted 10 years ago

“On arrival at Miami airport no car to pick us up, stood for 30 minutes in the humidity, after a 9 hours flight and a further hour getting through immigration. After enquiring how much longer we would have to wait, she pulled over a 10 seater yellow van with a unfriendly driver who took us to the hotel. Not a good start to the holiday. Did not receive holiday pack so no luggage labels, had to ask at the port, delayed my getting on ship. The car from the hotel to the ship and the car from the ship to the airport coming back was excellent and on time. Still have the same problem dealing with you. Ring 6 times with any queries to a booking and you will get 6 different people and have to explain what was said to someone else you had spoken the previous day. there seems to be a lot of part time staff as when ever you ask to speak to a named person, the are on leave or off until the next day or so. You need to make the experience of spending thousands of pounds a bit more special. Your current system suites you but not the customer. All the operators I have dealt with have bee very helpful. John Lloyd”

Helpful Report

Posted 10 years ago

“Very helpful and they explain all information clearly.”

Helpful Report

Posted 10 years ago

“We have booked cruises through Six Star Cruises on a number of occasions. We have always thought them very efficient and professional. Nothing is too much trouble and their knowledge of the Cruise market is second to none. We have of course dealt with other operators in this market but Six Star Cruises stand out way higher than the best of the rest.”

Helpful Report

Posted 10 years ago

“Ben was very quick and the booking was easy. He contacted the person I was traveling with me after my booking trip.”

Helpful Report

Posted 10 years ago

“Sue was extremely helpful and nothing was too much for her. She arranged everything very efficiently, as indeed all your concierge staff do.”

Helpful Report

Posted 10 years ago

“The sense of calmness on this smaller ship was wonderful, along with hastle free boarding & disembarking. the food was excellent, but we struggled to get bookings for the speciality restaurants. the wines were superb.the biggest downside for me was the entertainment which was solely aimed at a much older age group than mine.”

Helpful Report

Posted 10 years ago

“Efficient and friendly service and able to accommodate our needs well! It is important when you are booking several add ons with a cruise to have confidence that it will all work.”

Helpful Report

Posted 10 years ago

“I will probably not use Six Star Cruises again as I found them not competitive. The last cruise booked was £400 cheaper elsewhere! Service was ok until I mentioned the above and I have heard nothing since. If you are not competitive you will lose customers.”

Helpful Report

Posted 10 years ago

Good Afternoon, following on from your conversation with Jolie i do Believe we have managed to restore your faith with us. Regards Lynsey

Posted 10 years ago

“From the moment I picked up to the phone to booking my excursions and dinner arrangements the service as been simply brilliant Donna my appointed travel concierge as been wonderful in all aspects from offering sailing options to airports to pre and post cruise hotels. Nothing was too much trouble as we did change our minds considerably and we feel we have got the best deal available. I highly recommend this route to booking a Six Star cruise and if the holiday is as good as the customer service I can`t wait for April!!!”

Helpful Report

Posted 10 years ago

“I would like to commend Richard Wishaw who was the consultant who looked after my recent booking. His responses , both accurate and speedy were great and his advice and clarity, in what could be a bit of a minefield was superb. Well Done!”

Helpful Report

Posted 10 years ago

“I always book cruises through six star, I always deal with Emma Taylor. The company are very efficient, pleasant to deal with, you can deal with the same person (in my case Emma Taylor) so booking becomes stress free. Would unhesitatingly recommend using company.”

Helpful Report

Posted 10 years ago

“I was very impressed with your company and particularly Hannah Grey who dealt with my booking. Hannah was very considerate knowing that I was a bit nervous booking this holiday on my own after my husband died in November last year. I will certainly use your company again.”

Helpful Report

Posted 10 years ago

“We used to book with Bolsover and due to an issue with Cunard giving our cabin away and Bolsover not informing us we moved to Sovereign who were very good on price, however we went to a presentation by Six Star Cruises and met a delightful young lady Called Emma. We promised to give Six Star Cruises a try and true to our word we are. Our cruise is being handled by Sandie, the process is very personalised and friendly, any questions or information is easily obtainable as they give you a direct line. So far so good up to now we cannot find any fault with Six Star Cruises. Regards A.Kay”

Helpful Report

Posted 10 years ago

“Very helpful in providing exactly what I wanted with my choice of cruise line, hotels & airline. Ben Trinder, my concierge was very efficient in providing a comprehensive quote with all the details and at a great price. Great service and no problem in recommending these guys to anyone.”

Helpful Report

Posted 10 years ago

“I am very pleased by the efficient and helpful service I received by Mark Saxton Everything was professional and I am glad I booked again with your company”

Helpful Report

Posted 10 years ago

“Maura proved to be very helpful and capable regarding our booking Thank you”

Helpful Report

Posted 10 years ago

“The staff are so knowledgable and always get back to you when they say they will. Staff are friendly, easy to talk to and willing to accommodate requests from customers. You can always get through on the telephone numbers and if you leave a message they will get back to you. I have no hesitation in using six star again.”

Helpful Report

Posted 10 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews