Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My e.mail enquiry was followed up quickly and efficiently by Joe. He phoned back every time he said he would and all enquiries and questions were answered professionally and fully. The booking process was easy and all the details correctly confirmed by e.mail. I am very impressed so far. Thank you”

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Posted 10 years ago

“We booked once again with Richard and it's a joy as he is excellent at his job and when you ask him to get in touch he does straight away.Keep up the great work Richard as it's such a pleasure to deal with someone who is so competent .”

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Posted 10 years ago

“I WAS EXTREMELY PLEASED WITH THE CARE AND DETAIL MY BOOKING WAS GIVEN. MY MAIN CONTACT, MATTHEW COTTON WAS EXTREMELY EFFICIENT AND SYMPATHIC TO MY REQUIREMENTS. THE FLIGHT/CRUISE PACKAGE WAS SURPRISINGLY REASONABLE AND THE ITINERARY IS ONE I AM VERY MUCH LOOKING FORWARD TO.”

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Posted 10 years ago

“Professional, thoughtful, helpful, particularly Sandie Collier”

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Posted 10 years ago

“I had a few early problems but these were very quickly and excellently resolved. Megan Kay was outstanding. Very knowledgeable, excellent manner and her willingness to help was beyond the call of duty. A big thank you to Megan for helping us achieve a most excellent enjoyable cruise.”

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Posted 10 years ago

“Matthew Hawkins was very helpful and thorough.”

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Posted 10 years ago

“We are very happy with the service we received from Emma ,she was very patient ,understood the cruise we wanted and arranged it for us .We were also forwarded the agreement by email the following day .Yes very pleased would defiantly recommend if you are going on a six star cruise you get six star service from six star cruises .”

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Posted 10 years ago

“A professional service than can be both responsive and supportive”

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Posted 10 years ago

“Knowledgeable staff, quick to respond, competitive prices. We have booked numerous cruises with them and recommended six star to our friends and family.”

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Posted 10 years ago

“I was expecting special customer service after booking a couple of special holidays. I have been very disappointed that the service hasn't even been even average”

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Posted 10 years ago

“I find the whole process of booking through Six Star Cruises very easy, to date we have had no problems with any elements of our bookings. Six Star are my agents of choice they offer the whole range of products I am looking for and are usually able to compete very well on price.”

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Posted 10 years ago

“The best way to book your holiday cruise. We received some sound advice on excursion, visas and currency needed for our trip. Excellent service.”

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Posted 10 years ago

“I have booked thru 2 stars before…both times with Emma Thompson and I have nothing but praise.”

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Posted 10 years ago

“Efficient team who always ring back when they say . We had a slight problem with a booking just days before we were due to leave but Six Star sorted it out and kept us in the picture at all times. The courtesy airport transfer which we were given this year was fabulous. It's always a pleasure to deal with Maura .”

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Posted 10 years ago

“If you want proper service, a cheerful personality and knowledgeable advice then speak with Maura McKenna”

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Posted 10 years ago

“We like dealing with Six Star Cruises because they offer great service and fair prices. On this occasion we dealt with a very helpful young man called Joe Morrison who answered every query we had about the cruise we were interested in quickly and honestly. He offered good advice and right from our first contact to our actual booking was friendly but very professional. He also managed to offer us a great deal! In the past we have dealt with other Concierges at Six Star and found them all to be equally helpful. We will continue to use Six Star and have recommended them to several friends.”

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Posted 10 years ago

“This was our first cruise booking. We were given Six Star Cruises name from a colleague who used to work in the travel industry. The whole process was very smooth and every question we had was answered quickly and clearly. We have been very pleased with the quality of the customer service and have no hesitation in recommending Six Star Cruises.”

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Posted 10 years ago

“Having booked over 30 cruises with many different companies and cruise lines, we know what "good" looks like. We now know what "excellent" looks like. We had the best service , the clearest options outlined, and a feeling that Donna understood all of our needs. The easiest and best service at point of booking that we have ever experienced.”

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Posted 10 years ago

“The booking of the cruise was relatively easy. However once we had given our payment details and promised they would not get stored. imagine my suprise when the following day , £2990 were debited from my acct again without my knowledge.The only explanation I was given is that somebody else's cruise was being booked simultaneously. My debit card details must have been stored for them to of had access to it.”

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Posted 10 years ago

“Just returned from an Azamara cruise. Six Star were very helpful throughout, especially helping us to get direct flights as opposed to the flights originally offered by Azamara. We have booked with Azamara for next year and are very happy for Six Star to handle our booking again. Particular thanks to Maura also the rest of the staff we came across.”

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Posted 10 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews