Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,445 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,445 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked another cruise with Dan who is excellent, extremely patient and attentive as always”

Helpful Report

Posted 4 years ago

“I won’t book another cruise with this company unless they do some apologising and explaining. They’ve been great in the past. The dedicated concierge system appears to have broken down. I spent 6 hours trying to pay the balance of my cruise. No one emailed or phoned when asked, I was cut off while phoning after waiting half an hour. Our flights for next years cruise plus stopovers have not been booked 2 months after they were supposed to be. A shambles this time. I don’t trust this company any more.”

Helpful Report

Posted 4 years ago

Dear Suz, Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Sharon Briney Senior Customer Relations Executive.

Posted 4 years ago

“As a cruise novice I found it so refreshing and reassuring to speak to such helpful and knowledgeable cruise specialists. Lisa was very professional and patient, despite my dozens of questions and numerous telephone calls. I will definitely use Six Star Cruises again to book my holiday.”

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Posted 4 years ago

“I was advised to speak to Stacey by a friend who had used her before. She was absolutely brilliant, so knowledgable and went through everything very meticulously. I had full confidence in her and we are looking forward to a memorable cruise next Christmas. Thank you Stacey, Owain and Anne”

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Posted 4 years ago

“Scott Perry deserves a five star review. He had a very relaxed, friendly and pleasant manner and was very knowledgeable and efficient in organising our cruise. He couldn’t have been more helpful in responding to our queries which he dealt with promptly.”

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Posted 4 years ago

“I would like to give you five as I used you before. Obviously very short staffed and so just to get through can be anything up to 30 mins when you have to listen to the same message ad Naseum It gets very boring. I waited all day for someone to call back but eventually had to ring again with another 20 min wait. I did get to speak to Dan who was able to complete my booking. Communication has been good by email.”

Helpful Report

Posted 4 years ago

“Excellent service by Chris. Prompt on responses and very helpful. Thank you for great customer service.”

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Posted 4 years ago

“This was my first time making an enquiry with SSC and I'm already impressed with the service. I spoke to Scott Perry and found him to be very efficient, friendly and knowledgeable. He was particularly helpful with choosing a suite and upgrading our flight, Thank you Scott .”

Helpful Report

Posted 4 years ago

“Very impressed with Scott Perry, who answered all our questions. So helful infact that an enquiry from us turned into a booking due to his help.Very obliging and a credit to the company.”

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Posted 4 years ago

“Efficient , good pricing . Have used several times in the past .”

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Posted 4 years ago

“(Scott) customer service excellent, Could not have been more helpful. A very pleasant and polite young man, who arranged our cruise within our budget. A credit to the company.”

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Posted 4 years ago

“The concierge (Stacey W) was excellent as usual. Friendly, knowledgeable and very helpful. The reason for the dropped star is because of the extended period it takes to get a refund for cancellations.”

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Posted 4 years ago

“Spoke to Scott Perry this lunchtime and booked a forthcoming river cruise through him. Found him to be very efficient, polite and knowledgeable. A pleasure to deal with.”

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Posted 4 years ago

“Good service, good price.”

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Posted 4 years ago

“Excellent thorough service. Am always made to feel am a valued customer. Emma and Donna are lovely and friendly and I feel confident in their expertise.”

Helpful Report

Posted 4 years ago

“Excellent thorough service. Am always made to feel am a valued customer. Emma and Donna are lovely and friendly and I feel confident in their expertise.”

Helpful Report

Posted 4 years ago

“Excellent service from Dan”

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Posted 4 years ago

“Stacey Williams is exceptionally helpful, she knows all about the cruises. It’s a pleasure to deal with her.”

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Posted 4 years ago

“Stacey Williams is exceptionally helpful, she knows all about the cruises. It’s a pleasure to deal with her.”

Helpful Report

Posted 4 years ago

“The representative was chatty and helpful but he was ultra-efficient and eased me through the complicated booking process as quickly as was possible, but also answered my various questions as and when they occurred. Well done.”

Helpful Report

Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,445 reviews